Visitor Services Assistant - Food & Beverage

Organisation: The National Trust for Scotland

Salary: £19,760 pro-rata, per annum

Location: House of Dun


We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.
House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to House of Dun and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in presentation and effective behind-the-scenes processes.


• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at House of Dun and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• The general ongoing operational cleaning of all areas as necessary
• Adhering to the property’s quality standards including wearing of uniform.

Application Deadline: Friday 04/03/2022