ASVA’s new Quality Scheme is now live to join! Find out more info here.
Jobs
Visitor Services Assistant - Food & Beverage
Organisation: The National Trust for Scotland
Salary: £12.60 per hour
Location: Newhailes
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times.
Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
Answering visitors’ queries about the catering offer, deals, seating, and allergens.
Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
Opening and closing procedures
To maintain excellent standards of site and personal presentation at all times.
The general ongoing operational cleaning of all areas as necessary.
Wearing correct uniform, name badges, or PPE as required.
Customer Service
Regular interaction with members of the public of all ages and abilities.
Teamwork
Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.
Application Deadline: Sunday 22/06/2025