Jobs

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties. Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes. Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times when:
 To maintain excellent standards of site and personal presentation at all times,
 Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the
end,
 Ensuring all food and produce is prepared and displayed to a high standard,
 Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual
visitors and tour groups, processing their catering purchases in a knowledgeable manner,
 Providing information about the site, its history, contents, offers and merchandise products,
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other
properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 Wearing correct uniform, name badges, or PPE as required,
 Reporting all instances of damage and wear and tear issues promptly to your line manager,
 Working in harmony with other departments; Admissions, Retail, Maintenance and site repair
employees/contractors.
Catering /Retail/Events/Cashier duties
 To ensure good housekeeping of catering kitchens, serveries and back of house areas,
 Ensure that food offerings are consistently served at healthy standards,
 Safely operate appropriate machinery and equipment for assigned tasks,
 To actively upsell products and services to facilitate the visitors’ enjoyment,
 To actively feedback visitor comments to line managers to develop and improve offer, service,
operations,
 Be aware of the team’s targets for generating income and aim to achieve and exceed them,
 Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation
of end-of-day takings,
 To work flexibly across sites as needed,
 Report all incidents directly to line manager.

Application Deadline: Sunday 31/08/2025