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Jobs
Visitor Services Assistant - Food & Beverage
Organisation: The National Trust for Scotland
Salary: £12.60 per hour
Location: House of Dun
This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in customer facing commercial roles.
Key Responsibilities
Customer Experience
Provide a friendly and informed welcome to all visitors across café and retail areas
Respond to visitor queries with enthusiasm and professionalism
Support visitors with additional needs, ensuring inclusive service in line with the Equality Act
Promote the National Trust for Scotland and the benefits of membership
Teamwork & Presentation
Work flexibly across café and retail, adapting to changing visitor flow and team needs
Maintain high standards of site presentation and personal appearance
Collaborate with colleagues across departments to ensure smooth operations
Sales & Income Generation
Operate tills and handle cash responsibly
Help achieve sales and membership targets through confident upselling
Share visitor feedback to improve our offer and service
Health & Safety
Support safe working practices and ensure the site is secure at close of business
Follow food hygiene and safety protocols as required
Application Deadline: Sunday 14/09/2025