Jobs

JOB PURPOSE

As a member of our front of house food and beverage team, you will be expected to work in a fast-paced environment and take responsibility for a given station. Provide exceptional customer service, offering visitors a warm welcome and being passionate about delivering a memorable service in a setting that reflects our heritage.

Key Responsibilities
• Delivering a warm welcome to local, national and international visitors
• Knowledgeable about the menu, afternoon tea selections, and other offerings
• Ability to control a section and deliver a high standard of table service
• Excellent customer care
• Billing – Cash and Credit Card handling
• Adhere to all financial procedures to include till operations and cash reconciliation duties.
• Adhere to Health and Safety & Food Safety practises and guidelines
• Adhere to Allergen controls
• Bar tasks, pouring and serving hot and cold drinks
• Assisting with events throughout the property
• Upselling products within the property
• Actively feedback visitor comments to line managers to improve offer, service and operation
• Help achieve sales targets and membership recruitment targets.
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Wearing the correct uniform, name badges or PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal qualifications are required
Essential Skills
• Some experience in the hospitality industry in a customer facing role
• Ability to work in a fast-paced environment
• Ability to work as part of a diverse team
• A willingness to share skills with others
• A great communicator who can react quickly and solve problems
• Excellent standards of Health & Safety and Food Safety

Desirable
• Familiar with EPOS systems
• A willingness to be cross trained in other departments
• Knowledge of Charles Rennie Mackintosh and story of the Tea Rooms
• A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share with our visitors

Application Deadline: Sunday 08/03/2026