Visitor Services Assistant - Guide

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Culross

To maximise visitor enjoyment through the presentation of an appropriate selection of verified facts and anecdotes relating to the property’s history/design/contents/function; uphold excellence in visitor care; promote the value of the work of the Trust including membership; and assist with the general health, safety, and security of the property. Please note that the job involves a high level of physical activity in the form of periods of standing, walking and being stationed outside.
Some flexibility will be required as to when hours are worked and regular weekend working will be expected.
Extra hours may have to be carried out to cover for the holiday periods.
• Work closely with other VSA’s across the Property to ensure the security and integrity of the buildings and its objects are maintained.
• Proactively engage with all visitors to support overall property targets.
• Observe the Palace visitors journey as much as is reasonable possible to ensure that all visitors are having a positive experience.
• Visually examine all aspects of the visitor journey to inspect for any risk to visitors and staff/volunteers.
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Assist the visitor services team with visitor management and interpretation, including participating in the guided walk programme.
• Keep up to date with the on-line learning programmes available on the NTS learning portal.
 No formal educational qualifications required – full training will be given.
 Demonstrable working experience dealing with a wide range of people – preferably in a public situation
 Demonstrable experience in guiding or presentation skills.
 Ability to think and act quickly when confronted with emergencies
 Personal commitment to high standards of customer care
 Excellent verbal communication skill.
 Excellent interpersonal skills, with proven experience of dealing effectively with a diverse range of people
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
 Enthusiasm for Scottish heritage.
 Able to demonstrate a flexible approach to work.
 Demonstrable experience of working equally well on own initiative and within a team environment.

Application Deadline: Sunday 30/07/2023