Visitor Services Assistant - Guide

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Brodick Castle


Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS. This person is frequently in contact with visitors and as such is an ambassador for the Trust, exhibiting consistently excellent customer services while actively promoting the Trust’s aims and services.
The Trust has stated the importance that education plays at its properties. The provision of an interesting and educational day out has been a key feature at Brodick Castle and Country Park for many years. The role’s main purpose is to support the delivery of learning programs and events, both consistently and professionally at the property.

In this role, the post holder will assist with the delivery of the education programme at Brodick Castle, under the direction of the Head Education Guide. This includes:
• Maximise visitor enjoyment and understanding of the property through by presenting the history of Brodick, it’s collection and the people who lived there
• Delivery of a range of high quality talks and tours about Brodick for the general public and organised groups, including all ages and abilities
• Delivery of formal/informal educational activities and workshops to schools
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures.
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Responsible for daily education operations within the castle, ensuring all opening and closing procedures have been carried out and that all areas are properly supervised and engaging educational talks are occurring.

Application Deadline: Sunday 18/02/2024