Visitor Services Assistant - Guiding and Education

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Brodick Castle, Isle of Arran, KA27 8HY

Key responsibilities include:

• Always ensuring the highest level of customer care.
• Maximising the visitor’s enjoyment and understanding of the property by presenting to them the history of Brodick, it’s collection and the people who lived there
• Communicating with, and effectively engaging with a diverse selection of visitors
• Being mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Being aware of the conservation needs of the property and its contents and minimising the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Sharing in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Sharing in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Responsibility for daily guiding/educational operations within the castle.
• Ensuring all opening and closing procedures have been carried out and that all areas are properly supervised.
• Embracing all organisational training required to be taken as part of the role.

Application Deadline: Sunday 09/06/2024