Jobs

JOB PURPOSE
A Visitor Services Assistant is crucial to our visitors’ lasting impression of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. You will ensure the stories of the families who lived at Brodick Castle are told in an engaging and informative manner, as well as information pertaining to the site. As a guide you will bring our museum accredited collection and interpretation to life.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Customer Service & Visitor Experience
 Deliver a consistently high standard of customer service to all visitors.
 Provide confident knowledge of the collection and stories of Brodick Castle.
 Actively research independently to inform knowledge growth where appropriate.
 Provide general information to visitors about the wider site, including directions, facilities, opening hours, and key points of interest across Brodick Castle, Gardens and Country Park.
 Support occasional admissions and retail processes.
 Assisting with queue management by working at pace during busy periods to maintain a smooth visitor journey.

Membership Engagement & Promotion
 Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment.
 Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members.
 Occasionally processing sales of memberships through the tills.

Room Guiding and Tour Leading
 Deliver engaging content relevant to Brodick Castle to a wide range of audiences.
 Ask as a knowledge ambassador sharing the history, collection and wider landscape in an accessible way.
 Adapt tours and interpretation styles to meet the needs and requirement of group dynamics.
 Support the delivery of programmed activities in education sessions and themed tours.
 Support story telling by delivering talks in costumes relating to the stories being told.
 Develop a catalogue of stories of your special interest relevant to Brodick Castle.

Health, Safety and Welfare
 Ensure the health, safety and welfare or staff and visitors by adhering to the Trust’s Health, Safety and Environment policies.
 Work in line with the properties Risk Assessments and report any hazards, incidents or maintenance issues promptly.
 Carry out security duties, including opening and closing of the rooms within the castle, ensuring the space is safe, secure and ready for visitors at the start and end of each day.
 Assist as a fire marshal for the safety of all staff and visitors.

Communication and Teamwork
 A flexible approach to scheduling on a variable shift pattern.
 Communicating effectively with colleagues, supervisors and managers to support smooth daily operations – via radio/telephone and email.
 Contributing to a positive and inclusive team culture.
 Participation in educational programmes may require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Sunday 21/06/2026