Visitor Services Assistant - Housekeeping

Organisation: The National Trust for Scotland

Salary: £22,672 pro-rata, per annum

Location: Branklyn Garden

To maximise our visitors’ enjoyment of Branklyn Garden and Branklyn Cottage holiday accommodation by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.
This exciting and varied role will support our visitor services and holiday accommodation activities, helping to make the property the best possible place to visit and work.

To provide a consistently high standard of visitor care at all times
 Welcome visitors in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities, holiday accommodation and the local area.
 Provide a positive visitor experience by assisting with housekeeping, property checks and onsite activities as required.
 Maintain excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
 Promote the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times
 Assist with the general ongoing operational servicing and delivery of visitor, guest and team facilities across all areas of the property including our car park, toilets, public and private spaces and holiday accommodation.
 Ensure the property and holiday accommodation is ready to accept and welcome visitors / guests by the set operational times.
 Check the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
 Report all instances of damage and wear and tear issues promptly to your line manager.
 Wear correct uniform, name badge and PPE as required.

Application Deadline: Sunday 25/02/2024