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Visitor Services Assistant - Housekeeping

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Hill of Tarvit

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.
 By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times
 To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
 Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
 Ensuring the property is ready to accept and welcome visitors by the set operational times.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Other duties (where applicable)
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To work flexibly across departments and sites as needed.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To use personal protection equipment as provided and directed by your line manager.

 No formal educational qualification required.

Application Deadline: Sunday 07/04/2024