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Visitor Services Assistant - Welcome

Organisation: The National Trust for Scotland

Salary: £24,960 pro-rata, per annum

Location: Culloden Battlefield - Highlands & Islands


This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver membership targets and KPI’s

Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording

Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver audio guide systems and other services efficiently to visitors

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

Be able to take responsibility for your own development and learning.

Answer historical questions and booking enquiries and process bookings appropriately

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

To work across departments when necessary, supporting the wider Culloden Cluster team

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Application Deadline: Sunday 26/05/2024