Visitor Services Manager - Estates

Organisation: The National Trust for Scotland

Salary: £29,217 - £32,153 pro-rata, per annum

Location: Culloden


To ensure that the moorland landscape of Culloden Battlefield and the maintenance of the Visitor Centre and the landscape around it are managed to a high standard. This will be in accordance with the aims of the Culloden Battlefield Conservation Management Plan, improving the conservation of the battlefield and contributing to the visitor experience at Culloden.

The Trust’s Culloden Battlefield policies are comprised of approx. 67 hectares, mostly upland moorland, with pockets of woodland, grazed pasture and amenity landscape. There is a Scheduled Ancient Monument and Listed Building on site and the whole area is covered by the Highland Council Culloden Muir Conservation Area. The site has regional, national and international heritage significance.
The Culloden entry in Historic Environment Scotland’s Battlefield Inventory states:
‘Culloden is one of the most important battles in the history of the British Isles, and has international significance. It is the final battle fought on the British mainland, and brings to an end more than half a century of Jacobite conflict, itself played out against a background of wider international wars. Its aftermath transforms the Highlands, bringing to an end the traditional way of life of the area and contributing to the subsequent Clearances. The battle also holds a prominent place within the Scottish cultural legacy, frequently depicted and commemorated in art, music, literature and film.’
Culloden Battlefield Visitor Centre is an award-winning building, opened in 2008, which can host 250,000+ visitors per year. It contains an exhibition and accredited museum, kitchen/café, shop, education room, welcome area and back offices. Leanach Cottage and Kings Stables are small historic cottages.


The key responsibilities and accountabilities of the job are:

• Create and deliver management regimes for each battlefield zone, evaluating successes and failures which will inform future management plans. Management regimes will include, but not be limited to: conservation grazing, property team resources, volunteers and contractors. Prepare and manage annual budgets, liaising with the Operations Manager;

• Deal with visitors in a professional, welcoming way. Work closely with and assist the Engagement Manager and supervisors to help create battlefield landscape conservation interpretation and content for tours, which increase visitor enjoyment;

• Work closely with engagement staff and expert advisers to ensure animal livestock management and welfare standards are kept at a high standard;

• Maintain footpaths and access to and around the battlefield, ensuring the site is kept fully accessible at all times;

• Manage and deliver an annual maintenance programme for the Visitor Centre, Leanach Cottage and Kings Stables. Maintain the Visitor Centre facilities functioning all year round, appointing and managing subcontractors where appropriate to fix building problems, e.g. plumbing, heating, ventilation, roof leaks and any other areas.

• Recruit and lead conservation volunteers, providing full training and orientation. Develop and deliver meaningful projects and activities for them to complete. This will involve engaging with children and vulnerable adults;

• Instil a Health and Safety culture across the estate, ensuring that colleagues, volunteers and external contractors work within the property’s ‘Safe Systems of Work’ to reduce the risk of incidents and accidents to volunteers, employees and visitors;

• Be proactive in cold weather planning, eg. gritting of roads and car park, and respond to emergencies across the estate, eg. escaped livestock, by providing a timely response in line with Trust policies and responsibilities;

• Undertake duty management cover as part of a rota as well as regular weekend working, as well as implementing emergency procedures when needed.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children and vulnerable adults.

Application Deadline: Friday 03/02/2023