Visitor Services Manager - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £36,469 - £40,342 pro-rata, per annum

Location: Culloden Battlefield


People management – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.

Health & Safety – instil a culture throughout the F+B operation, ensuring the team work within the property’s processes to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the F+B department finances are sustainable within the context of the wider property budgets.

Create a culture of ‘exceptional service, every time’. Delivering a high-quality food offering and a consistently warm welcome within the F+B department, inside the visitor centre and in the catering van.

Driving the F+B department at Culloden to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. The role will strive to be efficient and ensure cost effectiveness in all the work you do.

The role will ensure high standards of presentation across the property and specifically within the F+B department and dining area. You may have delegated tasks within other departments, and you will understand and help deliver your overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Department specific – F+B

To ensure the planning, preparation, cooking, and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £800K

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.

Accountable for stock levels and making key decisions about stock control.

Responsible for analysing sales figures and forecasting future sales.

Adhering to the sale of alcohol legislation, being a Premises Manager.

Application Deadline: Sunday 23/06/2024