Visitor Services Manager – Food and Beverage, Weddings and functions and Exclusive Use stays.

Organisation: The National Trust for Scotland

Salary: £38,557 - £42,479 pro-rata, per annum

Location: Culzean Castle


To support the conservation of Culzean Castle & Country Park by generating income through food and beverage, weddings, private & corporate events and at all times delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

This role will focus primarily on the operational delivery and development of the food and beverage business for the initial 18 months due the current pausing of our wedding business, however, this role will start to develop and reestablish this part of the role from early 2025.


Visitor Catering Experience
• Overall responsibility for the leadership and management and delivery of the catering facilities at Culzean Castle & Country Park. This includes, but is not limited to, the Home Farm Kitchen, Aviary Ice Cream parlour, Swan Pond takeaway outlet and castle tearoom.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget.
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager for the park.
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Application Deadline: Sunday 06/08/2023