Jobs

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through food and beverage, weddings, private & corporate events and always delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the leadership and management and delivery of the catering facilities at Culzean Castle & Country Park. This includes, but is not limited to, the Home Farm Kitchen, Aviary Ice Cream parlour, Swan Pond takeaway outlet, Old Stables Coffee Shop and Stone Barn.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget.
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager for the park.
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Venue Hire
• With the Operations Manager, property and NTS teams develop and deliver the strategy for venue hire to achieve and exceed annual income targets.
• Managing and leading the team on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Overseeing all aspects of the enquiry handling process for weddings, private parties, corporate events, and accommodation enquiries through to delivery and follow up activities.
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and corporate events.
o Managing and supporting the hospitality sales team to ensure that sales targets are met, and events are delivered to the highest standards.
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Leading in business development, generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism, and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with, and all relative information is accurately recorded.
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments.
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement.

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures.
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and maintained.
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order.
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees.
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Liaising with other managers at Culzean to ensure maintenance and access to other buildings is agreed as required for the purpose of holding events.
• Will be part of the out of hours on-call system for the property.
• Will be part of the Culzean leadership team, supporting the Operations manager and other managers across the park.
• Managing hospitality operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally friendly” products for e.g. cleaning regimes, food-miles and waste etc;
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
o administration to enable all activities within the post holders remit to be undertaken and recorded efficiently within Trust policies and procedures.
o assuming the role of “duty manager” on a rota basis as required and working as duty manager within the Eisenhower during peak periods and when holiday cover is required and acting as one of the main key holders,
• Undertake other duties as and when required to support the overall operation of Culzean as instructed by the Operations Manager and deputise for them as required. This will include regular weekends as Duty Manager for the property.

Application Deadline: Sunday 26/04/2026