Visitor Services Officers - Permanent and Fixed Term

Organisation: The Scottish Parliament

Salary: £24,043 - £27,749 (FTE)

Location: Holyrood, Edinburgh

Want to work in one of the most influential places in Scotland? Now is your chance!

This is an excellent opportunity to join the Visitor Services (VS) team as a Visitor Services Officer. We have one permanent and two fixed term (2 years) posts available. The fixed term roles may be extended, or become permanent, subject to the outcome of a review of our service. The VS team provide a range of services for MSPs, their guests and other visitors to the Parliament while currently developing new online services. We are proud to have been awarded the Visit Scotland five-star tourism award in recognition of our exceptional customer service and services we offer and invite you to be part of a team that not only meets but exceeds visitor expectations.

Activities include organising and booking of tickets, staffing the information desk, managing visitors, delivering guided tours and talks and other general office administration. Cash handling and stock-processing duties are included as the Parliament Shop is a part of the Visitor Services operation.

A requirement of this role is being able to work on a shift rota basis which may include weekends, evenings and public holidays to support major events. Exact working patterns are currently being reviewed.

Still interested? If you have experience of working with the public in a similar environment, have outstanding communication and engagement skills as well as a passion for speaking publicly to diverse audiences, we’d love to hear from you!

Application Deadline: Wednesday 09/02/2022