Visitor Services Supervisor

Organisation: The Helix Visitor Centre

Salary: £29,266 - £32,622 per year

Location: The Helix, Home of The Kelpies

An opportunity has arisen for a confident, highly motivated person to join the Helix management team.

You will be joining a team of supervisors who manage all aspects of The Helix, which include catering, retail, Kelpies tours, car parking and grounds maintenance. Each of the supervisors specialise in different aspects of the role; on this occasion it is the management of the catering department at the visitor centre at The Kelpies and the Plaza Café in Central Park, with an overview of the external catering contractor.

The catering aspect of this role has a strong focus on Scottish produce and currently has achieved VisitScotland’s Taste Our Best award. The sustainability of the produce suppliers is important to ensure we maintain our gold standard of Green Tourism, while ensuring we meet all procurement guidelines. You will ensure there is a quality menu on offer throughout the year that delivers on meeting our income targets and gross profit.

You must have a passion for delivering excellent customer service to the visitors on site as well as relevant operational management experience, preferably gained in a visitor attraction. You must have supervisory experience and be able to manage teams successfully. Problem solving, as well as undertaking service planning and forward scheduling is essential to this post.

You will work 37 hours per week based on 5 days over 7, as per rota. Normally working between 0830 – 1630.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

Application Deadline: Monday 16/10/2023