Visitor Services Supervisor - Collections

Organisation: The National Trust for Scotland

Salary: £25,603 - £27,318 pro-rata, per annum & EBCU £3,800 pa

Location: Greenbank Garden

The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience at many properties and for many members.
The VSS Collections Glasgow is an exciting new role and the post-holder will be responsible for ensuring the highest standards of collections care, preventive conservation, documentation, access and engagement for the collections & historic interiors across the cluster. Working as part of a multi-disciplinary team, they will ensure the properties remain well presented, well cared for, well protected, well documented, engaging and relevant for the benefit and enjoyment of everyone.
The Glasgow cluster includes Pollok House, Greenbank House, Holmwood House, Tenement House, Weavers Cottage, Wester Kittochside Farmhouse and Mirrlees Drive, although there will be opportunities to travel beyond this cluster on occasion for development and to support and assist other staff across the Trust.
The role will be based at Greenbank House, with travel to the cluster properties as required; some flexible home working will be considered.

• Conduct cluster-wide Integrated Pest Management checks; monitor & maintain the Environmental Monitoring & Control Systems; create, manage & develop Housekeeping Plans, conduct collections handling training and install and improve collections protection; proactively action reported recommendations for treatments and improvements.
• Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices & processes across the cluster, assist in remedial conservation planning and conduct conservation cleaning as required; improve storage & access to collections and archives.
• Assist the Regional Conservator in property wide projects, supervise contractors / film crews on site, ensure the collections and interiors remain protected & cared for during building, filming and other events that impact on the collections, as required.
• Assist with the recruitment, training, and coordination of the Visitor Services Assistants (Collections care) across the cluster to plan, deliver, maintain and conduct the conservation cleaning and care of the collections, the historic interiors and other collections spaces to a high standard.
• Use of Trust systems to monitor the condition, security and location of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated; assist with object loans, acquisitions and disposals: administration of collection enquires.
• Work closely with the relevant property staff across the cluster to achieve the collections objectives ensuring clear channels of communications are maintained at all times.
• Work closely with the Regional Curator to assist with the research, exhibition, presentation, and interpretation of collections and interiors.
• Work closely with the Collections Management Staff, to ensure that the Trust’s object movement and location procedures are maintained, updated and adhered to so that location inventory information remains accurate.
• Purchase, manage and improve conservation / collections care supplies across the cluster in agreement with budget holders and in consultation with relevant property staff and the Regional Conservator.
• Recruit, train and supervise volunteers to assist with the collection care across the cluster as necessary.
• Assist the property staff to deliver training associated with the property Collections Incident Response Plans across the cluster and to ensure these plans are kept up to date.
• Develop knowledge and understanding of the collections and be a passionate advocate for widening access and engaging visitors.

• Excellent attention to detail
• Excellent communication skills
• Demonstrable knowledge and delivery of collections care, preventative conservation and collections management practices across a range of materials in a historic house or museum.
• Experience of supervising, training and coaching staff and volunteers and managing rotas
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workloads to meet changing demands.
• The ability to think and act quickly in challenging circumstances.
• The ability to work on-site at height and to undertake physical work including climbing stairs, lifting and carrying objects and equipment
• Competent user of Microsoft Office software
• Full UK driving licence & ownership of car with business insurance.
• A degree in a relevant subject or equivalent relevant experience
• A demonstrable understanding of the National Trust for Scotland
• Experience of working with a collections management database and other collections documentation
• Experience of recruiting, and managing staff and volunteers and managing rotas
• Excellent customer care skills in an historic house or museum context
• Experience of using social media in a workplace context

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Application Deadline: Sunday 21/05/2023