Visitor Services Supervisor - Events

Organisation: The National Trust for Scotland

Salary: £26,884 - £28,684 pro-rata, per annum

Location: Culloden Battlefield



To supervise the set-up, stewarding and break-down of events.

To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.

To develop and manage relationships with potential and existing clients, and all enquiries.

To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.

To actively upsell memberships and services to facilitate the visitor’s enjoyment.

To develop and manage the event business to increase income as part of the properties drive for sustainability and help raise the profile of the trusts in its wider context.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site in a friendly, efficient and knowledgeable manner.

Co ordinate, supervise and participate in the staffing of events and functions and support team on site during events.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Providing information about the site, its history.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.

To use personal protection equipment as provided and directed by your line manager.

Application Deadline: Sunday 23/06/2024