Visitor Services Supervisor (events) at Fyvie Castle

Organisation: Eden Scott

Salary: £25,603 - £27,318

Location: Aberdeenshire

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Visitor Services Supervisor (events) at Fyvie Castle.

This magnificent fortress in the heart of Aberdeenshire is a sterling example of Scottish Baronial architecture. Inside, the rooms are filled with antiquities, armour and lavish oil paintings. Out in the grounds the grandeur continues, with a picturesque lake and an unusual glass-roofed racquets court.

This is a broad ranging role which will manage and develop Fyvie Castles functions and events business and corporate -private hires.

The Visitor Services Supervisor will ensure income opportunities are maximised in the context of consistently high standards of customer care and Castle presentation.

Functions at Fyvie Castle can range from intimate family dinners and tours to large corporate events and weddings for up to 90 guests. Every function requires the same level of planning and care, to deliver an outstanding product to their clients. 

As Visitor Services Supervisor you must have good self-motivation and organisational skills and be able to lead a team of staff and external contractors, to deliver events in a smooth and professional manner. 

Key responsibilities of the role include:
Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Fyvie Castle continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
Supervising teams which include members of other Castle departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
Provide duty management cover for the main visitor attraction as and when necessary, as part of a team of duty managers. To ensure the overall visitor experience remains to the highest standard. 
Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Fyvie Castle in its wider context.
Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
Maintaining and recording all communication pertaining to functions and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Castle. 
Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
Demonstrating responsibility and accountability that all functions and events are in line with the Trust’s Environmental Policy.

We are seeking a candidate with the following skills/experience:

Event Management experience demonstrating organisational, time management and coordination skills
Proven sales skills with the ability to achieve targets 
Strong personal belief in the value of excellent customer care with the ability to translate this into actions
Excellent team worker with the ability to work constructively between different teams, and lead and motivate others
Effective verbal and written communication skills combined with confidence in dealing with a wide range of customers
Hold a clean and current UK driving licence. 

This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits.
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

Application Deadline: Friday 07/07/2023