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Visitor Services Supervisor - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £25,603 - £27,318 pro-rata, per annum

Location: Leith Hall

Are you enthusiastic about food & ‘Taste our Best’ – representing Scotland’s leading food & beverage businesses?

Do you have creative flair, not only in the kitchen, but in developing the Leith Hall tearoom into a stand alone visitor attraction to complement our core visitor experience?

Have you an eye for detail and a passion for providing excellent customer service?

Leith Hall welcomes over 8,000 visitors each year and a visit to Henrietta’s Tearoom is popular with locals and tourists alike.

We focus on providing a classic tearoom experience, with guests relaxing in either our cosy tea room or on our outdoor seating area with the hall as a scenic backdrop. Our menu includes favorites such as seasonal soups and specialty scones.


You will be responsible for the operational delivery of the visitor experience in the food & beverage department at Leith Hall.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team at Leith Hall responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will work with the food and beverage visitor services manager for Aberdeenshire South to create a cohesive standard across the region.


Visitor experience
• Offer excellent customer service and ensure all members of the hospitality team do the same.
• Delivering high standards and a consistently warm welcome within the hospitality department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
• Assist with functions and events, from inventive add-ons to property wide events to catering functions.

People management
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
• Instill a Health & safety and Environmental health culture throughout the hospitality operation.

Finance Management
• Share responsibility for achieving the Food & Beverage budget together with the F & B Manager
• Share responsibility for achieving the overall commercial budget with the site Visitor Services Supervisor – Operations
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.
• Supervise daily till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.

Application Deadline: Sunday 11/02/2024