Visitor Services Supervisor - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £26,884 - £28,684 pro-rata, per annum

Location: Culloden

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation. The post is based at Culloden Battlefield Visitor Centre and reports to the Visitor Services Manager – Catering.


• Assisting the Visitor Services Manager – Food & Beverage in fulfilling a standard in all areas of Food Hygiene and Health & Safety within the context of the catering operation.
• Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and equipment cleaning.
• Provide support to the Visitor Services Manager – Food & Beverage by ensuring; daily and weekly record keeping; stock ordering and maintenance of associated records; waste management and development of staff rota’s.
• Undertaking duty management when required.
• Cash reconciliation
• Deputising for the Visitor Services Manager – Food & Beverage when required.
• Delivering a high standard of customer service.
• A leader within a team and taking a proactive approach to problems.
• Ensuring health and welfare of property staff, volunteers and visitors.

Department specific – catering

• To ensure the planning, preparation, presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £750K.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and working with Visitor Services Manager Food & Beverage to make key decisions about stock control.
• To lead in customer service for the team
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation.

Application Deadline: Sunday 14/04/2024