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Visitor Services Supervisor - Food and Beverage

Organisation: The National Trust for Scotland

Salary: £26,884 - £28,684 pro-rata, per annum

Location: Pitmedden


• Food & Beverages Operation
• Assist with the development of the seasonal Menu.
• Food production and catering for events (corporate, hospitality, meeting etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as
• allergen measures/controls.
• Maintain accurate records for costings, gross profit and wastage.
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation.
• Share in the common responsibility of working in a manner mindful of the Trust’s Health and Safety policy.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

• Involvement in the upkeep and maintenance of both the entire department site
• and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within
• the Catering Outlets.

Visitor experience
• Offer excellent customer service within the Food & Beverages team.
• Deliver high standards.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Hospitality Operation
• Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden.
People management
• Supervise a of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.
• Prepare rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team
• Instill a Health & safety and Environmental health culture.

Finance Management
• Share responsibility for achieving the Pitmedden over all budgets.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
• Supervise daily café till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Performance indicators and targets
• Weekly, monthly, and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems
• Access to laptop and relevant online people management, training, financial monitoring, and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

Application Deadline: Sunday 16/06/2024