Jobs

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities

Catering Operation

Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.

Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.

Support the F&B manager with stock management, ordering, storage and wastage control.

Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

Assist with food led events throughout the year to support over all business goals.

Visitor Experience

Offer excellent customer service and ensure all members of the catering team do the same.

Support property-wide targets for completion of visitor surveys to understand more about our visitors

Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.

Ensure the team feel valued, respected, motivated and supported.

Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

Share responsibility for achieving an F&B budget of around £300,000 a year

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation

Supervise daily cafés till operations and perform end-of-day income reconciliation

Support the F&B Manager with menu costing and stock-taking.

Application Deadline: Sunday 04/01/2026