Visitor Services Supervisor - Food & Beverage

Organisation: The National Trust for Scotland

Salary: £22,752 pro-rata, per annum

Location: Threave Estate


To support the conservation of Threave Garden & Estate by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.


Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Threave Garden & Estate
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable and quick to exceed expectations in fulfilling customer needs
• Day to day housekeeping and security of the visitor centre

Application Deadline: Friday 18/02/2022