Jobs

KEY PURPOSE
The Visitor Services Supervisor –Functions & Events will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities. The ideal candidate will be comfortable in selling our facilities and securing business to meet out budget targets and equally comfortable in operationalising these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work regular weekends, long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

This role will be a key support within a team of duty managers for daily operations, experience of duty management within a visitor attraction or hospitality setting would be beneficial.

 
KEY RESPONSIBILITIES

Wedding & Function Management:
• Develop and promote – in conjunction with the Visitor Services Manager – weddings, corporate/private-hire business, and any external events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
• Undertake direct and indirect interaction with couples, corporate/private-hire clients, and external event organisers; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
• Ensure that efficient arrangements are made for the property for weddings, functions, and corporate/private hire.
• Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and external events, and with the advice and support of specialist/advisory staff and volunteers.
• To set up, prepare rooms, move equipment in a timely manner before an event and clear down after event completion
• To support on occasion other weddings and function across the Aberdeenshire cluster of NTS properties.
• To act as Duty Manager on a shared basis, which will involve weekend and evening work.

Application Deadline: Sunday 28/09/2025