Visitor Services Supervisor - Gallery

Organisation: The National Trust for Scotland

Salary: £24,737 - £26,395 pro-rata, per annum

Location: Souter Johnnies Cottage

To provide all-round assistance in the art gallery and craft shop at Souter Johnnie’s Gallery, Kirkoswald. The Supervisor will be involved in arranging new exhibitions, liaising with artists and buyers and record-keeping. They will make sure that exhibits are well coordinated and will work with artists in planning and organization of exhibitions and events. The Supervisor will be the sole member of staff on site and, as such, will also provide excellent customer service in the property. They will also be responsible for recruiting and managing a team of local volunteers. The Supervisor is the face of the gallery and will interact effectively with visitors, artists and suppliers, and management.


• The Supervisor is responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the Gallery and will recommend it to others. They will work on the execution of upcoming exhibitions, and to provide gallery reception during regular business hours. Act as an installation coordinator for the set-up and hanging of exhibitions. Monitor and keep track of supplies and the supply budget. Manage day-to-day operations.
• Responsible for maintaining retail and gallery stock, processing sales and replenishment in conjunction with the retail team at RBBM.
• Light cleaning duties will also be the responsibility of the GS.
• Ensuring the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award, rating.
• Recruitment, training and management of volunteers who will help in the running of the property and events.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

Specific duties include:
• Organise exhibitions of artworks at the property to ensure there is an interesting and engaging programme throughout the season. Provide appropriate display / storage, competent object handling, liaise with artists and suppliers and comprehensive record keeping.
• Effective promotion of the exhibitions to drive footfall and achieve sales targets
• Delivering high standards of customer service in a gallery setting, handling customer enquiries online, on the telephone and face to face
• Ensure high standards of presentation at the property through housekeeping (cleaning floors, toilets and serving areas); general tidying of the grounds and light gardening duties (although main gardening work will fall to RBBM gardening team)
• General management of the gallery including opening, closing and alarm setting; cash-handling and banking;
• Promoting the benefits of NTS membership to achieve sales targets at the property
• Recruitment and training of local volunteers to assist in day-to-day operations and events
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager



 No formal qualification required

 A postgraduate qualification in museum / gallery studies or equivalent


 An enthusiasm for contemporary visual art and craft
 Creative aptitude
 Attentive to detail with an eye for condition, presentation, and finish
 Flexibility and versatility to meet the varied demands of the role (weekend work involved)
 Detail and team oriented, yet able to work alone when necessary
 Excellent communication and customer service skills
 Personal commitment to high standards of cleaning and maintaining a 3 Star VisitScotland attraction
 Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
 A friendly communicative manner, flexible, willingness to accept responsibility, and ability to work on their own
 Experience of cash handling
 Experience in dealing with the public
 Good word processing and desktop computer skills including Microsoft Excel and Word 2007, email and internet
 Willingness to receive further training

• Volunteer management experience
• Retail experience
• Previous cleaning experience in 3 star visitor attractions, Museum, etc.


 Responsible for the day-to-day management of Souter Johnnies Cottage as an art gallery, typically welcoming around 3,000 visitors per annum and an income of £3,000

People Management
• Line managed and supported by RBBM Operations Manager. Will also work closely with other property colleagues, and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
• Management of property volunteers

Finance Management
• Cash handling and banking
• Not a budget-holder

Tools / equipment / systems
 This is a physical job, which may include use of ladders, stepladders, working at heights, lifting, fetching and carrying objects
 Carrying out the packing / unpacking and display of works of art and craft items
 Will be a frequent user of cleaning materials and tools. The postholder may be required to attend the Trust’s training programs to maintain and improve on their technical skills

Application Deadline: Friday 21/04/2023