Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Retail and Admissions, (including ordering, merchandising, stock control & sales targets)
• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests. Ensuring the highest level of customer care at all times.
• Maximising space productivity by perpetually reviewing & increasing/decreasing the space allocated to retail products in order to optimise retail income.
• Overseeing and ensuring that the sale of alcohol legislation is adhered to.
• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Duty management and oversight/maintenance of the property
• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
• Functions, Events, and Catering when acting as Duty Manager
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Ensure the property social media is managed to generate interest, engagement and help drive visitors.
• Security of the Property.
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• In accordance with the property’s procedures, sharing in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm.
• Embracing all organisational training required to be taken as part of the role.
Any other reasonable duty where this relates to retail, admissions or visitor experience at the property.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE:
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Application Deadline: Sunday 02/06/2024