Visitor Services Supervisor Retail & Admissions

Organisation: The National Trust for Scotland

Salary: £26,884 - £28,684 per annum

Location: The Hill House, Upper Colquhoun Street, Helensburgh, G84 9AJ


• Visitor services, admissions, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants
• Shared accountability for the sites KPI’s
• Manage retail stock file and ensure the successful planning and delivery of annual stock takes
• Visual Merchandising and maintaining a high standard of stock display and shop housekeeping
• Duty Management and Oversight/maintenance of the exhibition space and all aspects of the property;
• Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Housekeeping and security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and monument).
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity
• Housekeeping, maintenance and safety and security of the Property and grounds
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Liaising with contractors on projects and works on site
• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property
• Public engagement on site whilst carrying out duties
• Co-ordination of travel trade and group bookings
• Assisting with general collections care around the property

Application Deadline: Sunday 16/06/2024