Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Work with the Visitor Services Manager (VSM) to create a culture of ‘exceptional service, every time’, delivering high standards of customer experience and a consistently warm welcome to everyone.

Ensure high standards of presentation across the property. You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as implementation emergency procedures, duty management, providing relief cover.

Collaborate successfully with all other staff and managers on site to ensure the successful running of all the other customer touch points of Bridge, both car parks, all paths, toilets, motorhome service facilities and Travel Trade.

Supervising/undertaking the day-to-day operation of the Visitor Centre to ensure an excellent customer/visitor experience. This includes:

Supervision of the retail offer (including ordering, merchandising, sales targets).

Membership sales (to targets) and general customer service (individuals, education visits, other groups.

Health & Safety procedures, emergency procedures, and environmental procedures.

Deputizing for the Visitor Services Manager on-site and off-site as required.

Management of our fast-paced food & beverage outlet.

Responsible for day-to-day financial administration within the retail/admissions operation, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

Supporting the Visitor Services Manager Welcome with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Application Deadline: Sunday 21/06/2026