Visitor Welcome Team Member

Organisation: The Royal Botanic Garden Edinburgh

Salary: £22,359 (band B)

Location: Edinburgh

Part time (29.6 hours per week), permanent, based in Edinburgh
Salary £22,359 (band B), pay award pending, plus civil service pension, generous holiday entitlement and other benefits

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for you to join our Visitor Welcome team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling Garden Maps, Guidebooks and Daily Garden Walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.

As we are open to the public 7 days a week, you will be required to work on a two-week rotation on the following days:

week 1 – Monday, Tuesday, Saturday Sunday
week 2 – Monday, Thursday, Saturday, Sunday

To apply please email with:
• your cv
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire available on our website

Closing date: 17:00 (BST) on Tuesday, 25 July 2023
Interview date: Tuesday, 8 August 2023

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been short-listed. No recruitment agencies please.

Application Deadline: Tuesday 25/07/2023