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56 Trade Members

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Image showing AOC Archaeology Group

AOC Archaeology Group

AOC Archaeology Group offers a range of services to enable quick and effective responses to archaeological, heritage and conservation requirements.

AOC is one of the most experienced heritage companies in Britain. Formed in 1991 we have 6 national offices and employ over 100 exceptional staff who can carry out every aspect of your heritage requirements. All our staff's work is underpinned by the critical application of precise planning, and careful risk and cost management.

AOC is a Registered Archaeological Organisation (RAO) through the Chartered Institute for Archaeologists (CIfA). We hold ISO 9001:2015 accreditation, an independent verification that all of our internal management systems conform to international standards of quality project and financial management. We are also NEBOSH accredited and members of SAFE Contractor.

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Image showing Artisan People

Artisan People

Artisan People is a leading specialist recruitment agency for Museums, Galleries and Visitor Attractions.

For over 40 years we have been recruiting for both Temporary and Permanent roles across the UK, building an outstanding reputation for sourcing the best talent for each role.

We are privileged to supply staff for many of the country’s museums, galleries, venues and visitor attractions. Our talent pool of customer-centric candidates are dedicated to providing a stellar visitor experience and bring the ‘Artisan sparkle’ to all that they do.

Our team is fanatical about customer service and everything related to the culture, heritage and tourism sectors. Between them, they possess an incomparable industry knowledge of the Arts, enabling them to provide outstanding staffing solutions specific to your needs and budgets.

All candidates are handpicked by our expert consultants who select people with the right personality and passion for each role. This means you’ll get staff who love dealing with people, are knowledgeable about your sector, motivated and driven to succeed in their role.

This is underpinned by outstanding training, back-end processes and cutting edge technology.

To discuss your recruitment needs, please get in touch with our team for a free consultation.

 

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Image showing ATS Heritage

ATS Heritage

ATS is a leading provider of creative audio and multimedia guides. We create experiences that allow visitors to explore and discover collections and places with brilliant stories. The company works with a wide range of clients, from small museums, sports stadiums and castles, to national institutions, cathedrals and palaces. The team includes creative interpretation specialists, scriptwriters, audio and multimedia content producers, app and software developers, hardware and electronics designers and a dedicated client and technical support team.

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Image showing Best Years

Best Years

A unique collection of toys designed to be relevant to the Scottish heritage sector. Best sellers include our exclusive collection of tartan and Scottish themed toys and baby rattles, our iconic knitted dinosaur toys and baby rattles and also space themed toys.

Small team, low MOQ and friendly service.

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Image showing Beyonk

Beyonk

Beyonk provides online booking systems to experience providers and attractions, whilst also working with a unique distribution network to help you sell more tickets. 76% of global consumers would rather spend money on experiences over things, yet it’s much easier to buy ‘things’. Beyonk is on a mission to make it effortless to experience, solving many experience providers key challenges. Beyonk helps to:

1. Minimise admin and delight customers with simple yet powerful ticketing tools to maximise revenue.
2. Increase online visibility for businesses by working with major online platforms who want to support local businesses with industry-low third party fees to showcase the best of destinations, activities, and local attractions.

We have low fees and work closely with you to help you get the very best out of your online sales, not just in set up but on an ongoing basis, feeding back latest best practice, top tips, and frequently reviewing your business’s online sales presence to help you maximise sales. We work with multiple DMOs, associations and industry bodies who trust us to act in the best interests of all the businesses who we work with, and we take that very seriously. We hope to welcome you to the Beyonk way of doing things soon!

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Image showing Birlinn

Birlinn

Birlinn Ltd is Scotland’s largest trade publisher of Scottish interest material specialising in history, heritage, natural history and childrens books.

Beside our ‘own brand’ publishing we also run a wholesale business carrying a wide range of Scottish interest, gift, childrens and natural history titles from other publishers: www.albabooks.co.uk

We are also the accredited Ordnance Survey supplier to Scotland and the largest supplier of Scottish interest titles in the country.

As a publisher we do not simply sell books with shops but are happy to work with them to carry their publishing ideas and suggestions to market in areas ranging from cartography to gift.

We have a hugely experienced team and many years of commitment, investment and knowledge in and of Scottish culture and heritage.

We work with some of the largest and also some of the smallest accounts in Scotland across all types of accounts from large bookshops to heritage attractions to corner shops to garages.

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Image showing Bookspeed

Bookspeed

At Bookspeed, we believe books are a perfect product for cultural retail, so we want to make it easy for museums, galleries, heritage sites and other visitor attractions to sell them in their retail spaces. We’ve been working with retailers of all types and sizes for more than 30 years and have experience supplying books for some of Scotland’s leading visitor attractions.

We provide a one-stop shop for all your book retailing needs, offering you access to 1000s of books from 100s of publishers. We’ll source, collate and package your books, delivering them when you need in one single order, removing the complexities from book buying and saving you time.

But we do more than just supply books efficiently, we work in partnership with our customers to develop curated book ranges that will reflect the identity of your cultural institution or visitor attraction and appeal to your target market.

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Image showing Bright

Bright

Bright, based in Edinburgh, is an interpretive and brand design company. Working throughout the UK, Ireland and the Middle East our clients include the Scotch Whisky Experience, The Real Mary Kings Close, Scottish Canals, Harris Tweed Authority, The National Trust, Scottish Natural Heritage, Northumberland National Park Authority, Forestry Commission Scotland, Failte Ireland, Dublin Castle, Killarney House & Gardens, among others. In addition to interior and exterior interpretive designs for visitor centres, museums and retail environments of all sizes we provide specialist planning services such as feasibility studies, business and interpretive & activity planning, brand and identity creation and management.

Key Services

  • Interpretation – Strategy, Planning & Design
  • Funding support
  • Design for Visitor Attractions, Exhibitions, Museums, Retail & Commercial environments
  • Brand Strategy & Identity
  • Signage & Wayfinding
  • Graphic Design
  • Feasibility Studies
  • Destination Planning
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Image showing Brodie Melrose Drysdale & Co

Brodie Melrose Drysdale & Co

For over 150 years, the name Brodies has been synonymous with the finest teas and coffees from around the world. Brodies is an artisan coffee roaster founded in Edinburgh supplying leading coffee shops, hotels and Michelin Star restaurants across the UK. With an excellent array of coffee equipment, training and support team, it is the natural choice for your hot beverage solution.

With a wide range of retail products and their delicious selection of handmade chocolates, Brodies can also support your customers with retail opportunities too.

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Image showing BVA BDRC

BVA BDRC

 BVA BDRC’s work for some of the UK’s top visitor attractions has helped them to increase visitor numbers, improve visitor experience and drive-up membership. They conduct brand health studies, segmentations, summative and formative evaluations, pricing and membership research.  They offer a number of benchmarking programmes - including visitor research, exhibition evaluation, mystery visitor research and brand health.  BVA BDRC is a full service agency with quantitative and qualitative expertise, and an in-house data science team.

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Image showing Circle Heritage

Circle Heritage

Circle Heritage and Circle Visitor Attractions are trading styles of Circle Insurance Services Ltd. Circle is a Chartered independent insurance broker, specialising in providing bespoke and exclusive insurance solutions to the museum and visitor attraction sector. With a team of skilled, experienced professionals and a network of offices throughout the UK (including representation at Lloyd’s of London), we are ideally placed to meet your insurance requirements.

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Image showing Collaborate

Collaborate

Collaborate are an intepretive and brand design agency based in East Lothian with a proven track record in creating compelling visitor experiences throughout the UK.

Our experience extends from brand identity development through to interpretation for visitor centres and specialist heritage environments. We work with makers and craftspeople to source and produce the best quality possible for any given budget. Our clients include Bombay Sapphire Distillery, English Heritage, Historic Environment Scotland, Historic Royal Palaces, The National Trust and The National Trust for Scotland

 

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Image showing Complete Works

Complete Works

We are experts in delighting people.

Once, we were professional actors. Now, we use our talents to tell brand stories and generate formidable ROIs for our clients by providing staff, training teams or creating experiences. From Historic Environment Scotland and Ian MacLeod Distillers, to Kew Gardens and the National Galleries we put smiles on faces, bring the magic of theatre into the cultural and heritage sector and help you to deliver the best.

Let's chat...

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Image showing Convious

Convious

Convious - Next generation eCommerce for attractions

With our eCommerce platform we connect attractions to visitors before, during and after their visit. With a next generation data driven platform that increases productivity, revenue and guest experience!

Optimise website engagement and conversion with our dynamic pricing module, engage during their visit with your own app including an attraction map, push notifications, mobile food ordering and more.

Stay in touch with your visitors after their visit by sending them a review request, repeat visit, season pass, offerings, newsletter and much more.

With our all-in-one solution you will be ready for the digital future!

 

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Image showing Creatomatic

Creatomatic

Creatomatic is a full service digital agency based in Lockerbie with expertise across web design & development, brand & identity and digital marketing. Together, our creative team have decades of experience in the leisure and tourism industry.

We work with fantastic visitor attractions like Trimontium Museum, Shambellie House and Crawick Multiverse – driving conversions, boosting engagement and awareness and improving efficiency for staff.

Read about how we’ve helped leisure and tourism businesses across the UK reach their digital goals and check out some of our work.

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Image showing DigiTickets

DigiTickets

DigiTickets offer cutting-edge ticketing software that enables clients to sell online through a tailored, branded website created to suit their needs. Every aspect of ticketing, including pricing, discounts, capacity, marketing, finances and more are included.
As well as an ever-improving, powerful ticketing system, DigiTickets also offers an intuitive, cloud-based, fully integrated EPOS solution ProPoint which enables business to manage ticketing, admissions, membership, stock, seamlessly integrated with the online platform to provide a complete package!
Channel Management for sharing inventory with OTAs is available, as well as a fully integrated payment gateway and acquiring service.

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Image showing Direct Distribution

Direct Distribution

Direct Distribution offers tailored distribution campaigns to a wide range of tourist clients. Est. in 1988, we have a professional and experienced team providing solutions to your unique distribution needs. We offer a high quality-led, cost-effective service throughout Scotland and Northern England and are now the premier ambient communication company in Scotland. Services include: Print Distribution; Bulk despatches; Branding; Storage

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Image showing Eastern Exhibition & Display

Eastern Exhibition & Display

Eastern Exhibition & Display offer creative and practical solutions for all types of display, including interpretation, retail, special promotions, props, exhibition stands & portable exhibitions.

Our in-house teams of studio services, large format & bespoke printing, finishing, joinery services and a nationwide installations team means we have the capacity to manage every aspect of a project to enhance your space. We are a market leader in multiple sectors; working across museum & visitor attractions, retail, sport, commercial interiors, construction, healthcare and more.  We are very well positioned to oversee unique graphic & display projects in all sectors.

Our state-of-the-art facility and industry leading technology means we can deliver projects of any scale on time, on budget, every time.  We allocate a dedicated project manager to work with our clients to understand their requirements and make their vision a reality. We also welcome visitors to visit our production facility based in Musselburgh.

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Image showing Eden Scott Recruitment

Eden Scott Recruitment

Eden Scott Recruitment started in 2003, we set out to form partnerships where we can go above and beyond matching skills and experience, by finding the right personality and culture fit too. Since then, we've been connecting great people with outstanding employers.

We have a team headed up by Sally Rae that specialise in Hospitality & Business Tourism and have forged great relationships with Visitor Attractions around Scotland to deliver performance-centric recruitment solutions specialising in Management, Operational, Sales & Marketing, Retail, Catering, IT and HR roles.

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Image showing Everyone

Everyone

Everyone is a full-service digital agency based in Glasgow. With many clients in the Tourism sector, we provide beautiful websites with advanced online booking and gate entry tools for our clients. This, backed by powerful insights and analytics, made available to venues provides a unique cloud based booking eco-system.

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Image showing Fare Consulting

Fare Consulting

Fare Consulting offers business support in Food Service, Accommodation, Retail and Events - so FARE for short! With over 10 years consultancy experience in leisure, heritage and visitor attraction catering and retail consultancy we can offer advice in strategy development, product and equipment selection, financial planning and staff and service models.

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Image showing Fareharbor

Fareharbor

Powerful booking software. Unmatched support.

Founded in 2013 on a simple idea and a lot of hard work, FareHarbor’s mission remains constant: provide tour, activity & attraction operators with software solutions that simplify the reservation process and grow their businesses.

We’ve worked side-by-side with industry professionals to craft a flexible, feature-rich online booking platform that supports the many unique needs of tours, activities, and attractions—all from one easy-to-use Dashboard.

Today, FareHarbor is the most comprehensive online reservation system, with 18,000+ businesses across the globe that love and trust our innovative software solutions.

Features for attractions:

  • Mobile optimised, fully responsive design to convert online bookings
  • 24/7 phone & email support
  • Comprehensive reporting
  • Promo codes & gift cards
  • Ticket scanning
  • API connectivity with major OTAs

What’s new? We’re excited to announce two new distribution channels available in Scotland:

  • Discover new partners in your community! The FareHarbor Distribution Network (FHDN) makes it easier than ever to form mutually beneficial partnerships with tour, activity & attraction operators in your area.
  • FareHarbor Connect expedites your connection to the largest selection of unique travel platforms and industry-leading OTAs by eliminating the burden of establishing your own contracts.
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Image showing Flourish Marketing

Flourish Marketing

A dynamic bunch of marketers who deliver impactful and results focused marketing for our clients, from strategy, out-sourced delivery to one-off projects.

With years of experience in the tourism, we’re a familiar face within the industry and long-time supporters of Scottish Tourism. The team will use their expert experience to work with you to shape what you want from your marketing, and create a plan to help you get there.

Offering a full range of marketing services from strategy and branding to social, web and CRM, whatever the project calls for, the team at Flourish are on hand to help get you where you need to go.

But don’t just take their word for it, check out their portfolio and range of services https://bit.ly/3Wv5vr2

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Image showing Future Ticketing

Future Ticketing

Future Ticketing - the new brand of ticketing: provide an online cloud based ticketing and booking system, capacity management and access control solution. 

  • Free set up.
  • Easy to use: four step purchase process all on client website with no redirect.
  • Event types: includes all events type e.g.: timeslot events, daily, weekly, monthly, one off events, free events, registration.
  • Capacity management: by ticket type, event, timeslot, ticket grouping.
  • Communications: bespoke scheduled emails, GDPR individual secure database.
  • Reporting: easily accessible and downloadable reports (e.g. Track & Trace).
  • Flexible payment options: for clients and customers.
  • Payment direct: to client bank account.

Future Ticketing also offer:

  • various pricing options.
  • multiple integration options, with ability to provide full solution via Open rest API.
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Image showing Gateway Ticketing Systems®, Inc

Gateway Ticketing Systems®, Inc

Gateway Ticketing Systems®, Inc. is the world leader in ticketing and guest experience solutions for the attractions industry for 32 years – serving theme parks, zoos, aquariums, museums, waterparks, ferries, tours, attractions and other cultural and visitor experiences.

Our robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. Gateway also provides strategic consultation, service and support for attractions worldwide.

Gateway serves the global community from our office in central London, our headquarters in Gilbertsville, Pennsylvania, and an office in Calgary, Canada, as well as through partner resellers across the world.

To learn more about Gateway Ticketing Systems UK, please visit www.gatewayticketing.co.uk.

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Image showing Great Visitor Experiences

Great Visitor Experiences

Great Visitor Experiences offers an award-winning Interpretive Visitor App solution to Visitor Attractions, Museums, Heritage Sites & many other visitor focused locations. Through our innovative app technology, we enable visitor focused sites to tell the stories beyond what a visitor can see, digitalising key visitor touchpoints, communicating & connecting directly with onsite visitors in their native language and we provide advanced push notification software that can introduce digital upselling of secondary & tertiary revenue resources at these sites.

Additionally, there are several other visitor focused solutions in the Great Visitor Experiences product suite, namely online ticketing software which provides flexibility to the operator to create their own in-house bespoke ticketing promotions according to their business requirements & allows the site operators to maintain full control over their online inventory. We have also created a white label visitor app solution for Destination Management Organisations to tell the unique story of their region to visitors and to showcase & promote the full tourism offering in one easy to use resource.

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Image showing Heritage Portfolio (Part of Sodexo Live!)

Heritage Portfolio (Part of Sodexo Live!)

Heritage Portfolio is the catering brand of Sodexo Live! We're a group of food perfectionists who design and manage bespoke catering for retail and events in leading visitor attractions across the UK.

Food is at our core and our craft is to deliver an innovative experience with simply perfect service to our guests in our client partner venues.

We achieve this by never standing still in our pursuit of delivering the exceptional, not being afraid to break the rules and leading from the front whilst our food takes pride of place.

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Image showing Hole In My Pocket

Hole In My Pocket

"Hole in my Pocket create work with a lopsided and utterly uncynical charm that makes delighted children out of the most serious of grown-ups."

We are home to amazing collections of design led humour work all drawn by illustrator Allistair Burt including A Life on the Ocean Waves, A Day at the Zoo, Film Club, Lucky Pine Sawmill and our Scottish themed range Eat Haggis (www.eathaggis.com). All our cards are designed and printed in Scotland. Our work can be found in brilliant museums, galleries and stores all around the world.

Bespoke Work

In 2020 the bespoke collection we created for the National Trust for Scotland was shortlisted for the prestigious Cultural Enterprise Association best product award. Other clients we have produced collections for include, The National Museum of Scotland, Fenwick's Department store and the Kelvin Hall Museum.

Brochure

For access to our full catalogue please get in touch for a login for our wholesale website.

 

 

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Image showing In2Scotland

In2Scotland

In2Scotland tailor-make tours of Scotland to best suit our clients' needs. We can create tours to meet all requirements and special interests.

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Image showing Intelligent Counting

Intelligent Counting

VisiTrak has been specifically created for the heritage market. Sophisticated interactive reporting, via the web, is available 24/7/52 so you can tell at a glance what is happening across your building. Measuring the rate of visitors in specific zones - particularly beneficial for sponsored areas or exhibitions - can quickly identify when an area has met capacity, and control the flow of visitors. Our counting sensors are designed to deal with high volumes and large groups. From our significant experience in the heritage and visitor attraction sector, we appreciate aesthetics is a priority, so our sensors are discrete and unobtrusive.

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Image showing Izon Projects Ltd

Izon Projects Ltd

With over 30 years’ experience, specialising across a number of sectors and industries, we have built a highly successful commercial interior fit out business with client relationships and satisfaction at its core.

We use intelligent design and innovative technology to build an environment that reflects your brand, targets your key audiences and ultimately, drives your sales or visitor numbers. From initial concept to manufacture and fit-out, our integrated approach and experienced team will transform your vision into a memorable retail/visitor experience, that will cleverly promote your brand and entice new custom, for decades to come.

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Image showing Landmark Press

Landmark Press

For 30 years Landmark Press has supplied a range of information and promotional services that benefit the Scottish tourism industry. In print and online, these services give visitors ideas for things to see and do, and places to stay. Landmark Press services significantly influence people to visit additional attractions, extend their trips, and make return visits.

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Image showing Lomond Books

Lomond Books

With more than 30 years in the business, we are Scotland’s leading wholesale supplier to the tourism, heritage and gift markets. From books and maps to calendars, postcards, magnets, greetings cards, jigsaws and toys, we have the right products for you.

With a huge number of exclusive products plus titles from all of Scotland and the UKs major publishers, we really can create the best tailored range for your outlet. We publish under our own imprints Lomond, Lyrical Scotland and GW Publishing; we are the exclusive distributors for a wide variety of Scottish interest publishers; we are an approved Ordnance Survey wholesaler and we wholesale toys and jigsaws from some of the country’s biggest brands. We also offer a bespoke product design service for postcards, magnets, greetings cards and calendars.

We are a customer orientated supplier with experienced and friendly staff. We have a dedicated team of sales representatives on the road to cover the whole of Scotland. Our account options are diverse and flexible, including a full sale or return option so that you can try out new lines with no risk. We offer everything you should expect from your supplier, plus that little bit extra!

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Image showing Merritt-Harrison Catering Consultancy

Merritt-Harrison Catering Consultancy

We offer independent, specialist advice in all areas of catering and related services, ranging from financial and operational reviews to option appraisals and tendering of catering contracts. Our aim is to help clients match their catering service to the visitor requirement, enhance the visitor experience and maximise all-important secondary spend. The consultancy has undertaken a range of projects in the heritage and visitor attraction sector, encompassing day visitor catering, functions and events. We work extensively throughout Scotland from our base in Edinburgh.

The consultancy assisted Scottish Enterprise with the Experiencing Scotland project, offering support to tourism businesses to encourage the promotion of Scottish produce in their food offer, with a view to improving bottom line profitability.

Merritt-Harrison is on the ESPO National Consultancy Services Framework (664) for the provision of advice on food and catering. The framework allows any publicly funded organisation or registered charity in the UK to use our services on a call-off basis, saving them the time and expense of tendering for consultancy support.

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Image showing Muckle Media

Muckle Media

Muckle Media is a creative PR and communications agency which has been delivering measurable results and award-winning work to Scotland and beyond for over 12 years.

We make a difference and help brands tell their stories by bringing our bright ideas to life. We collaborate with brands to make an impact and play our part in delivering communications for a better world.

With a multitude of experience in the tourism sector, we work with some of Scotland’s top visitor attractions, including the National Trust for Scotland and Continuum Attraction’s Loch Ness Centre and The Real Mary King’s Close.

We offer a range of PR and communications services, from public relations, social media, influencer engagement, events management, media training and digital marketing to video production, crisis communications and branding and design.

With offices across Scotland in Aberdeen, Glasgow, Inverness and our flagship office in Edinburgh, Muckle Media has experienced team members wherever you may be.

Find out more by checking out our extensive portfolio and services on our website: https://mucklemedia.co.uk/

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Image showing NL Productions

NL Productions

Every moment is bathed in brilliance.

Founded by the Earl of Rosebery, NL Productions has 50 years of experience, designing and delivering amazing experiences. This includes The Enchanted Forest at Pitlochry, where we were integral to its large-scale growth over 10 years; The Castle of Light at Edinburgh Castle; and Edinburgh Zoo’s Halloween Spooktacular and Christmas Nights. This year we are launching the Scottish Borders’ first winter light trail at Monteviot Gardens, creating new Halloween and Christmas experiences with Craigies Farm just outside Edinburgh, and producing the hugely popular Beecraigs Festive Forest.

From lighting and effects to projection and  live performances we have a range of tools to create complete immersion.

We are always looking for new venue partners to create incredible experiences and events.  We love to hear your ideas and see how we can make them a reality.

Our partners’ success is massively important, and we want to make the event process efficient and enjoyable. Using innovation and expertise we can deliver immersive experiences within any budget.

We also offer consultation and event management services where we develop event strategy, sales and marketing, staff training and health and safety management, alongside the management of technical logistics.

The only limitation is your imagination.

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Image showing Palisis

Palisis

Palisis is the leading technology provider of comprehensive sales and operations solutions for tourism and transportation businesses around the world. Due to its rich experience specific market knowledge consumer centricity and process orientation Palisis is the industry technology pacemaker. As a full-service provider Palisis supports business processes and operational procedures with the most efficient and reliable solution available. Today Palisis solutions are successfully and effectively used by customers in over 100 countries around the globe.

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Image showing Paton Creative

Paton Creative

Bring your attraction to life with animation and graphic design services from Paton Creative. Delight your visitors with engaging storytelling from experienced motion design specialist Sandy Paton. Who can assist you at all stages of your project from planning, scripting, storyboarding, design and animation.

Paton Creative delivers:

  • Animated signage and displays
  • Promotional videos
  • Motion graphic explainer and tutorial videos
  • Non-animated graphic design services too (like flyers, booklets and reports)

"Sandy has been superb to work with, developing the high quality, impactful video we were looking for. He took our brief and provided creative input that was spot on. The whole process was well planned, timely, on budget and Sandy's communication and approach is always clear and friendly, I can't recommend him highly enough." - Nicola Wee, CMO, Aveni

Please get in touch today for a selection of relevant samples and case studies and to talk about getting your next animation project started.

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Image showing Pelican Procurement Services

Pelican Procurement Services

We're a procurement and supply chain specialist team helping hospitality organisations improve their catering operations. Our team can save money on food or non-food categories, enhance the quality of your food and service, free up your staff's time, and comply with legislation.

Plus, we will help you reduce your carbon footprint, source sustainable products, and support you with initiatives and schemes like DRS.  Our experts are here to guide you through the entire process and help you achieve your goals.

Our e-procurement system, Pi, it's designed to help you run more efficiently by streamlining back-office processes, improving budget control, and providing greater transparency.

And the best part? Our procurement services are self-funded, and our Pi system comes at no additional cost to our clients. Plus, we provide full support and training!

 

HOW WILL WE SUPPORT YOU

Procurement Support

  • Free Benchmarking Audit to Deliver Cost Savings
  • Ongoing Price Management
  • Proactive Supplier Management
  • Hands-on Account Management
  • Sustainability Support (Net Zero/DRS)
  • Industry Award Support (Catering in Scotland Awards)

eProcurement Systems

  • Consistent Picture of Operations
  • Help with Adherence to Allergen Legislation (Natasha Law)
  • Consolidated online ordering
  • Automated Menu and Stock & Waste Management
  • Complete Visibility and Budget Control
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Image showing Plumjobs

Plumjobs

Plumjobs is designed to bring all the UK's leading hospitality, hotel, leisure and tourism employer vacancies under one roof, providing job seekers and employers with the most effective recruitment platform in the UK hospitality, hotel, leisure and tourism sector.

Our specialist jobs platform and network of recruitment sites reaches hundreds of thousands of potential candidates across the UK. We offer an effective product portfolio that’s easy to understand and delivers results.

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Image showing QLINE Consulting

QLINE Consulting

QLINE Consulting are a dedicated ticketing, tourism and technology consultancy offering support and services for tourist attractions. We assist visitor attractions with finding and implementing technology solutions to help their business grow from online ticketing, through onsite point of sale, to CRM and marketing communications.

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Image showing Retail Integration

Retail Integration

Your dedicated retail & ticketing technology partner

With over 25 years of experience, Retail Integration are a leading provider of technology and expertise to the retail and visitor attraction sectors. Our proprietary Meridian platform is an integrated, end-to-end retail and multichannel ticketing system that enables many leading retailers and visitor attraction sites, manage every aspect of their business from retail, to ticketing and admissions, merchandising, food and loyalty programmes.

Our retail and technology experts develop all of our EPOS, retail and ticketing systems in-house. We own our software. It is this ownership and understanding which sets us apart and enables us to deliver a superior product and service to our customers. We do not provide solutions with a ‘One size fits all mentality. We seek to understand our customer needs and deliver a future-proof solution that will not only meet their needs today, but will also adapt as their business evolves.

With a track record in providing market-leading EPOS and ticketing solutions, Retail Integration is the partner of choice for many leading retailers and visitor attractions.

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Image showing Savills

Savills

Savills Tourism, Leisure & Events Consultancy help private and public sector operators achieve commercial, business and organisational objectives. We work collaboratively with our clients, stakeholders and other professional advisors, adding value through expertise and on-the-ground experience.

With over 50 years commercial experience we are rooted in the philosophy that delivering the best possible customer experience is at the heart of ensuring financial success.

Supporting a range of businesses including heritage, visitor attractions, wedding venues, holiday accommodation, events and festivals and retail as well as food destinations and farm/ play attractions, we are well equipped to support a diverse range of clients’ needs.

We use evidence-based research to offer clients an objective view and informed advise to support the decision making process. We work alongside in-house teams to complement existing experience and support new businesses with feasibility studies and concept development.

Our consultancy services include:

  • High level options appraisals
  • Detailed feasibility studies
  • Market research, competitor analysis and capacity planning
  • Business health checks / commercial reviews
  • Longer term strategic planning
  • Business plan development / review
  • Concept review and development
  • Team structure review / recruitment support
  • Risk analysis and mitigation strategy

We are also retained by a number of estates and leisure operators to provide regular and ad hoc advice, mentoring and business development consultancy.

 

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Shanks Research Consultancy

Shanks Research Consultancy (SRC) is a customer-focused consultancy firm in Edinburgh, led by Claire Shanks. The consultancy delivers accurate insights into customer needs and market trends, with a commitment to integrity, excellence, and adaptability. We use the latest methodologies and technologies to provide clients with actionable insights and advice, staying up-to-date with the latest trends and technologies. SRC is agile and responsive, providing businesses with the insights they need to succeed in today's competitive marketplace.

SRC is experienced in delivering high quality research to the tourism and visitor attraction industry and have helped many businesses understand their market and their customers better.

We can offer you:

  • Visitor Experience & Research
  • Customer Experience
  • Customer/Audience segmentation
  • KPI Measuring
  • B2C and B2B research
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Smeetz – Ticketing & Dynamic Pricing

Innovate with Smeetz, the #1 data-driven ticketing and dynamic pricing software for attractions and cultural venues. Smeetz helps you to:

Get more early bookings
Create incentives for your visitors to book early with easy-to-use dynamic pricing strategies.

Improve your customer’s journey
Optimise your attendance by spreading visits between peaks and lows to offer the best visitor experience.

Increase your ticketing revenue
Start selling more than tickets  — easily cross-sell offers from multiple online and on-site channels.

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StudioLR

We help ambitious organisations to build standout brands and campaigns.

If you work with us, you can expect us to get our hands dirty poking around until we get to the heart of your organisation.

Then you can expect big, bold, attention-seeking ideas that get you noticed and remembered.

We help clients stand including – Mary Rose Museum, National Trust for Scotland, National Galleries Scotland, Volvo, Jura Whisky and Seafish.

StudioLR
Your gutsy creative agency ... grabbing people’s insides and making them interesting since 2004.

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Tartan Ink

Tartan Ink delivers marketing solutions for ASVA members. Specialising in providing graphics, print and associated services, we work with a number of visitor attractions and have developed a sound reputation for providing cost-effective solutions. From graphic design to writing copy, photography to distribution, our one-stop-shop approach means consistency of brand, image and message throughout your marketing communications. From eblasts to traditional print - leaflets, flyers, guidebooks, newsletters, magazines, event programmes, brochures, postcards, exhibition banners, signage, direct mail, stationery, adverts - we'll help to make your attraction stand out from the crowd!

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Tayl

Tayl equips attractions, tour operators and hospitality businesses with the tools they need to deliver exceptional inhouse training. They offer 70+ free course templates on subjects such as GDPR and Fire Safety; a simple to use course builder; and the ability to see who has done which course when.

From onboarding new team members to ensuring everyone is up to date with compliance and tracking, Tayl is your all-in-one affordable training toolkit.

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The Glamis Consultancy Ltd.

Located near historic Glamis Castle in Angus, Scotland, The Glamis Consultancy Ltd. offers business consultancy services to visitor attractions throughout Scotland, the British Isles and further afield.

We work with a range of expert associates to bring professional and informed expertise and resources to bear on projects offering widely differing challenges.

Our project experience ranges from tourism strategy development, business planning, assistance with funding applications, evaluation and destination management, to project management assistance and marketing strategy development and delivery.

The Glamis Consultancy offers experience, reliability, sound analysis, innovation and creativity, always based upon available evidence and informed opinion.

Most importantly, we are enthusiastic about our work and are committed to delivering a "best value" approach for our clients.

We look forward to hearing from you. Contact us at colin@theglamisconsultancy.com

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The Media Shop

The Media Shop is an independent media agency, owned and managed in Scotland. The company has been in business for 28 years and has handled the media advertising for hundreds of different clients across the UK.

The Media Shop has experience across a wide range of sectors including energy, inward investment & regeneration, visitor attractions, tourism, education, public bodies, entertainments, property, fashion, music/events, travel, financial services, retail, exhibitions, food & drink, media, B2B, and clothing.

Current visitor attraction clients include Scottish Parliament, National Museums Scotland, National Trust for Scotland, National Library of Scotland, Glasgow Science Centre, Cairngorm Mountain Resort and The Helix.

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Tickety Boo Training

Tickety Boo Training are one of Scotland’s leading training, coaching and professional development organisations.  As specialists in organisational development throughout Scotland’s hospitality, venue, leisure and tourism sectors, we have been supporting our clients to ‘Explore, Soar and Grow’ through the delivery of high-quality training & coaching interventions since our establishment in 1998, including organisations such as The Gleneagles Hotel, Auchrannie Resort, Sodexo, Moness Resort, National Museum of Scotland and The Royal College of Physicians in Edinburgh, to name just a few. We are an SQA, ILM, and REHIS accredited training provider, and are also accredited members of the Association of Coaching, with a proven track record in both executive and management level coaching. Tickety Boo are an extension to your team - discovering innovative, practical solutions to the challenges faced in your business.

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Timberplay Scotland

Timberplay Scotland are specialists in outdoor play. Working with a world leader in play equipment design and manufacture, and our in-house landscape architects, we provide outstanding bespoke play environments. Experts within the Leisure Sector, we know what it takes to provide high quality outdoor play offers, which increase dwell time and secondary spend. We want children to engage with the natural world, and to learn and develop through play. That’s why our approach to designing play spaces is landscape led – creating opportunities for children to learn and develop through play, self-determined behaviour…and fun! Please contact us to discover the difference.

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Tiqets

Tiqets is on a mission to make culture more accessible by bringing more people to museums & attractions worldwide. Since 2014, the company has connected millions of people to museums and attractions with instant, last-minute and mobile tickets. From hidden gems to the most iconic museums and attractions all over the world, Tiqets’ inventory of 4,500+ venues offers something for everyone.

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Turner & Townsend

Turner & Townsend is an international Construction and Management Consultancy with Scottish offices located in Edinburgh, Glasgow and Aberdeen. Our core services include Project Management, Cost Management and Management Consultancy.

We have provided consultancy services on a range of project values on behalf of a number of visitor attractions across Scotland, including Our Dynamic Earth, V&A at Dundee, Edinburgh Zoo, The Black Watch Museum, National Museums Scotland, and The Event Complex Aberdeen.

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Vennersys Ltd

Vennersys have been at the cutting edge of visitor attraction management solutions for more than 30 years. Their VenposCloud system is specifically designed for visitor attractions, providing everything you needs to increase attraction revenue and efficiency, all from one easy-to-use system.

VenposCloud provides visitor attractions with the necessary solutions to optimise the visitor experience. Developed in-house by industry experts, VenposCloud offers a vast array of functionalities, covering all areas of ticket sales and admissions, events management, Gift Aid processing, data analysis, and much more.

Driven by client feedback and industry trends, VenposCloud is constantly evolving and can be easily modified to suit the needs of your attraction. Vennersys offer a completely tailored and customisable experience currently serving hundreds of clients across the UK - no wonder they are the go-to experts in attraction EPoS and ticketing software!

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Xpress Recruitment Ltd

Xpress Recruitment are Scotland’s largest and leading independent hospitality and retail recruiter. We offer comprehensive, honest and cost effective recruitment services to all of our clients across the UK marketplace.

Our unique field based approach to recruitment gives us the competitive edge to deliver fully screened and interviewed candidate shortlists on an individual project or long term
partnership basis.

Our industry experienced consultants tailor make the selection process to match your exact recruitment needs and only select candidates that are ‘Right for the job’.

Our specialist divisions recruit for permanent and contract roles from Supervisory to Director level across the Hospitality and Retail industries

Winner of "Supplier to the Industry" at caterer.com's Best Employers in Hospitality 2010 Scotland - September 2010.

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