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Image showing Costa Coffee

Costa Coffee

Costa’s We’re Serving model is a perfect fit for leisure and tourist attraction venues looking to elevate their visitor experience with a trusted, premium coffee offer. Whether it’s a theme park, museum, zoo, or heritage site, partnering with Costa allows venues to serve expertly crafted coffee without the need for a full coffee shop setup.

In these high-footfall, experience-led environments, offering a recognisable and loved brand like Costa can significantly enhance guest satisfaction and dwell time. Costa supports partners with staff training, tailored marketing assets that align with the venue’s unique atmosphere and visitor journey and coffee delivered through approved equipment.

From a category insight perspective, tourists and leisure visitors increasingly seek quality food and beverage options as part of their day out. Costa’s extensive product range — including barista-style hot and iced coffees, teas, hot chocolate, and seasonal specials — caters to a wide demographic, from families to international guests.

The We’re Serving model helps tourist attractions tap into the growing demand for consistent, premium refreshments, boosting both customer satisfaction and secondary spend. It’s an efficient, scalable solution that adds value without compromising on quality or brand experience.

...read more
Image showing Victoria Taylor - Experience Consultant

Victoria Taylor – Experience Consultant

If you’re in the business of delivering experiences, you’re in the business of making guests feel something, every time they visit, or interact with you.

I partner with you, to make guests “feel” and to create unfathomable lasting memories and impact, whilst increasing bookings and delivering on commercial objectives and result.

Put practically, here’s how we might work together:

Creative experience concept design & development.

Commercial business development & go-to-market strategy.

Bespoke company training & workshops that translate excellence in experience delivery, operationally.

I partner with:

Hospitality and attractions, cultural destinations and luxury experience brands.

I bring my skills, leadership and support across entire projects, part projects, or for problem / objective solving.

I am as happy to lead as I am to be led and integrate with boards, leadership, commercial, marketing, creative and operational teams.

I have walked-the-floor in tourism and luxury experience design, partnering and consulting globally with leaders in tourism and destination experiences, luxury experience and private client networks. I bring strong global perspective and benchmarking skills, against global standards.

A selection of clients include: EMAAR, Museum of the Future, Ian Macleod Distillers, Goodwood, The Jockey Club, Scottish Canals and Paul Smith.

I have a strong network of talent to support the production and build of experiences and I am happy to advise and introduce the right partners, should a project require.

If you’re looking to discuss a potential project, problem solve or brain storm, please drop me a line: victoria@victoriatayl.uk Or visit my website https://www.victoriatayl.uk/  I welcome exciting conversations from those who take pride in creating impactful, memorable guest experiences, as much as I do.

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Image showing Pixel Stag

Pixel Stag

Pixel Stag is a Scotland-based digital media company with a strong track record of delivering engaging, high-quality interactive content and software for the museums, heritage and cultural sectors. Founded in 2010, we’ve completed over 400 projects—from the remote islands of Scotland to international locations including China and Australia. We’re proud to have been part of major redevelopments such as Aberdeen Art Gallery and Gairloch Museum, the latter awarded the Art Fund Museum of the Year.

We offer a wide range of services including consultancy, bespoke software, digital interpretation, interactive multimedias, audio visual installations, animation, audio tours, film and motion graphics + much more. Our work spans everything from simple web builds to fully integrated, interactive exhibition experiences.

We develop projects from concept to completion, keeping clients involved at every stage. Our understanding of the unique demands of working in diverse environments—both rural and urban—means we can provide reliable advice on content, technology and hardware specification, no matter the setting.

Pixel Stag works closely with clients to communicate their stories in dynamic and accessible ways—bringing heritage to life through thoughtful, tailored digital solutions.

...read more
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Image showing The Argyll and Sutherland Highlanders Regimental Museum

The Argyll and Sutherland Highlanders Regimental Museum

Loch Lomond, The Trossachs, Stirling & Forth Valley

ASVA Card Restrictions: Any members wishing to use an ASVA card to visit a paid-entry HES attraction should follow these guidelines: Please book in advance via email at ticketing@hes.scot detailing your name, job title and work email. ASVA passes are restricted to 1 pass per booking and are not accepted for special events, due to capacity management. Cards are not accepted for visits to Edinburgh, Stirling and Urquhart Castles during July and August.

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