56 Degree Insight is a consumer insights consultancy based in Edinburgh but serving clients across the UK, and is jointly managed by Jim Eccleston and Duncan Stewart.  Both Jim and Duncan have many years’ of client-side and agency-side research experience, especially in the field of travel, tourism and leisure research.

The company undertakes all manner of tourism-related consumer and business research – both quantitative and qualitative in nature, from visitor experience surveys, brand and advertising evaluation to focus groups and depth interviews.

With clients across the tourism sector in Scotland, other parts of the UK and overseas, the company has extensive experience in providing businesses with business insights and advice, grounded in robust research.  Additionally, 56 Degree Insight have been running and publishing the Scottish Tourism Index since the early days of Covid lockdown.  It is a now a quarterly survey of 1,000 Scottish adults and acts as a barometer of the behaviours, opinions and trends in the tourism characteristics of the Scottish adult population: www.56degreeinsight.com/scottish-tourism-index

AOC Archaeology Group offers a range of services to enable quick and effective responses to archaeological, heritage and conservation requirements.

AOC is one of the most experienced heritage companies in Britain. Formed in 1991 we have 6 national offices and employ over 100 exceptional staff who can carry out every aspect of your heritage requirements. All our staff's work is underpinned by the critical application of precise planning, and careful risk and cost management.

AOC is a Registered Archaeological Organisation (RAO) through the Chartered Institute for Archaeologists (CIfA). We hold ISO 9001:2015 accreditation, an independent verification that all of our internal management systems conform to international standards of quality project and financial management. We are also NEBOSH accredited and members of SAFE Contractor.

Artisan People is a leading specialist recruitment agency for Museums, Galleries and Visitor Attractions.

For over 40 years we have been recruiting for both Temporary and Permanent roles across the UK, building an outstanding reputation for sourcing the best talent for each role.

We are privileged to supply staff for many of the country’s museums, galleries, venues and visitor attractions. Our talent pool of customer-centric candidates are dedicated to providing a stellar visitor experience and bring the ‘Artisan sparkle’ to all that they do.

Our team is fanatical about customer service and everything related to the culture, heritage and tourism sectors. Between them, they possess an incomparable industry knowledge of the Arts, enabling them to provide outstanding staffing solutions specific to your needs and budgets.

All candidates are handpicked by our expert consultants who select people with the right personality and passion for each role. This means you’ll get staff who love dealing with people, are knowledgeable about your sector, motivated and driven to succeed in their role.

This is underpinned by outstanding training, back-end processes and cutting edge technology.

To discuss your recruitment needs, please get in touch with our team for a free consultation.

ATS is a leading provider of creative audio and multimedia guides. We create experiences that allow visitors to explore and discover collections and places with brilliant stories. The company works with a wide range of clients, from small museums, sports stadiums and castles, to national institutions, cathedrals and palaces. The team includes creative interpretation specialists, scriptwriters, audio and multimedia content producers, app and software developers, hardware and electronics designers and a dedicated client and technical support team.

A unique collection of toys designed to be relevant to the Scottish heritage sector. Best sellers include our exclusive collection of tartan and Scottish themed toys and baby rattles, our iconic knitted dinosaur toys and baby rattles and also space themed toys.

Small team, low MOQ and friendly service.

Beyonk provides online booking systems to experience providers and attractions, whilst also working with a unique distribution network to help you sell more tickets. 76% of global consumers would rather spend money on experiences over things, yet it’s much easier to buy ‘things’. Beyonk is on a mission to make it effortless to experience, solving many experience providers key challenges. Beyonk helps to:

1. Minimise admin and delight customers with simple yet powerful ticketing tools to maximise revenue.
2. Increase online visibility for businesses by working with major online platforms who want to support local businesses with industry-low third party fees to showcase the best of destinations, activities, and local attractions.

We have low fees and work closely with you to help you get the very best out of your online sales, not just in set up but on an ongoing basis, feeding back latest best practice, top tips, and frequently reviewing your business’s online sales presence to help you maximise sales. We work with multiple DMOs, associations and industry bodies who trust us to act in the best interests of all the businesses who we work with, and we take that very seriously. We hope to welcome you to the Beyonk way of doing things soon!

Bigjigs Toys® Ltd was founded in the UK over 30 years ago. With a wealth of knowledge and experience from its workforce, the company has grown from being a small
family business working from a garden shed to selling products globally in over 110 different countries. Bigjigs Toys® has always stood by its mission: to deliver
quality, safe and affordable products which are responsibly sourced. This is evidenced by using child friendly paints, stains and lacquers and working with suppliers fairly and
ethically; using the highest quality materials available and testing to meet EN71 and ASTM requirements; and to ensure great play and educational value.

All of our products are well made, beautifully designed, and fairly priced.

Birlinn Ltd is Scotland’s largest trade publisher of Scottish interest material specialising in history, heritage, natural history and childrens books.

Beside our ‘own brand’ publishing we also run a wholesale business carrying a wide range of Scottish interest, gift, childrens and natural history titles from other publishers: www.albabooks.co.uk

We are also the accredited Ordnance Survey supplier to Scotland and the largest supplier of Scottish interest titles in the country.

As a publisher we do not simply sell books with shops but are happy to work with them to carry their publishing ideas and suggestions to market in areas ranging from cartography to gift.

We have a hugely experienced team and many years of commitment, investment and knowledge in and of Scottish culture and heritage.

We work with some of the largest and also some of the smallest accounts in Scotland across all types of accounts from large bookshops to heritage attractions to corner shops to garages.

Bright, based in Edinburgh, is an interpretive and brand design company. Working throughout the UK, Ireland and the Middle East our clients include the Scotch Whisky Experience, The Real Mary Kings Close, Scottish Canals, Harris Tweed Authority, The National Trust, Scottish Natural Heritage, Northumberland National Park Authority, Forestry Commission Scotland, Failte Ireland, Dublin Castle, Killarney House & Gardens, among others. In addition to interior and exterior interpretive designs for visitor centres, museums and retail environments of all sizes we provide specialist planning services such as feasibility studies, business and interpretive & activity planning, brand and identity creation and management.

Key Services

• Interpretation – Strategy, Planning & Design
• Funding support
• Design for Visitor Attractions, Exhibitions, Museums, Retail & Commercial environments
• Brand Strategy & Identity
• Signage & Wayfinding
• Graphic Design
• Feasibility Studies
• Destination Planning

For over 150 years, the name Brodies has been synonymous with the finest teas and coffees from around the world. Brodies is an artisan coffee roaster founded in Edinburgh supplying leading coffee shops, hotels and Michelin Star restaurants across the UK. With an excellent array of coffee equipment, training and support team, it is the natural choice for your hot beverage solution.

With a wide range of retail products and their delicious selection of handmade chocolates, Brodies can also support your customers with retail opportunities too.

We are experts in delighting people.

Once, we were professional actors. Now, we use our talents to tell brand stories and generate formidable ROIs for our clients by providing staff, training teams or creating experiences. From Historic Environment Scotland and Ian MacLeod Distillers, to Kew Gardens and the National Galleries we put smiles on faces, bring the magic of theatre into the cultural and heritage sector and help you to deliver the best.

Let's chat...

Convious - Next generation eCommerce for attractions

With our eCommerce platform we connect attractions to visitors before, during and after their visit. With a next generation data driven platform that increases productivity, revenue and guest experience!

Optimise website engagement and conversion with our dynamic pricing module, engage during their visit with your own app including an attraction map, push notifications, mobile food ordering and more.

Stay in touch with your visitors after their visit by sending them a review request, repeat visit, season pass, offerings, newsletter and much more.

With our all-in-one solution you will be ready for the digital future!

Costa’s We’re Serving model is a perfect fit for leisure and tourist attraction venues looking to elevate their visitor experience with a trusted, premium coffee offer. Whether it’s a theme park, museum, zoo, or heritage site, partnering with Costa allows venues to serve expertly crafted coffee without the need for a full coffee shop setup.

In these high-footfall, experience-led environments, offering a recognisable and loved brand like Costa can significantly enhance guest satisfaction and dwell time. Costa supports partners with staff training, tailored marketing assets that align with the venue’s unique atmosphere and visitor journey and coffee delivered through approved equipment.

From a category insight perspective, tourists and leisure visitors increasingly seek quality food and beverage options as part of their day out. Costa’s extensive product range — including barista-style hot and iced coffees, teas, hot chocolate, and seasonal specials — caters to a wide demographic, from families to international guests.

The We’re Serving model helps tourist attractions tap into the growing demand for consistent, premium refreshments, boosting both customer satisfaction and secondary spend. It’s an efficient, scalable solution that adds value without compromising on quality or brand experience.

Creatomatic is a full service digital agency based in Lockerbie with expertise across web design & development, brand & identity and digital marketing. Together, our creative team have decades of experience in the leisure and tourism industry.

We work with fantastic visitor attractions like Trimontium Museum, Shambellie House and Crawick Multiverse – driving conversions, boosting engagement and awareness and improving efficiency for staff.

Read about how we’ve helped leisure and tourism businesses across the UK reach their digital goals and check out some of our work.

DigiTickets offer cutting-edge ticketing software that enables clients to sell online through a tailored, branded website created to suit their needs. Every aspect of ticketing, including pricing, discounts, capacity, marketing, finances and more are included.
As well as an ever-improving, powerful ticketing system, DigiTickets also offers an intuitive, cloud-based, fully integrated EPOS solution ProPoint which enables business to manage ticketing, admissions, membership, stock, seamlessly integrated with the online platform to provide a complete package!
Channel Management for sharing inventory with OTAs is available, as well as a fully integrated payment gateway and acquiring service.

Founded in 2015 by Adam Sellers and Daniel Jones, Dynavics specialise in the design, development, deployment, and support of Microsoft’s business management solution, Business Central, and LS Retail’s retail management solution, LS Central.

The Dynavics mission is to empower businesses with innovative and advanced technology, that optimizes and streamlines business operations, all whilst building lasting relationships through our customer-centric approach. The entire company is committed to delivering exceptional value and service quality, fostering long-term partnerships based on trust, transparency, and integrity, which is reflected in our work.

Built on Dynamics 365 Business Central technology, LS Central’s retail management solution allows you to manage your business from point-of-sale, through to the back office and everything in between; meaning you can spend more time and energy on the things that matter most, like focusing on that all important visitor experience.

Eastern Exhibition & Display offer creative and practical solutions for all types of display, including interpretation, retail, special promotions, props, exhibition stands & portable exhibitions.

Our in-house teams of studio services, large format & bespoke printing, finishing, joinery services and a nationwide installations team means we have the capacity to manage every aspect of a project to enhance your space. We are a market leader in multiple sectors; working across museum & visitor attractions, retail, sport, commercial interiors, construction, healthcare and more.  We are very well positioned to oversee unique graphic & display projects in all sectors.

Our state-of-the-art facility and industry leading technology means we can deliver projects of any scale on time, on budget, every time.  We allocate a dedicated project manager to work with our clients to understand their requirements and make their vision a reality. We also welcome visitors to visit our production facility based in Musselburgh.

Everyone is a full-service digital agency based in Glasgow. With many clients in the Tourism sector, we provide beautiful websites with advanced online booking and gate entry tools for our clients. This, backed by powerful insights and analytics, made available to venues provides a unique cloud based booking eco-system.

Fare Consulting Limited is an independent food and hospitality consultancy. Fare's Managing Director Sandra Reid has over thirty-five years operational and consultancy experience in the hospitality industry. Over that time, she has ‘cheffed’ in her own restaurant in Edinburgh, taught practical cookery skills, supported social enterprise food projects and client managed catering contractors. Sandra has been a consultant for over twenty years, and launched Fare Consulting in 2014.

With specific expertise in foodservice in leisure, visitor attractions and cultural destinations, Fare Consulting has worked with many iconic attractions across Scotland and the rest of the UK, supporting them with their catering strategy, tendering and contract management. Fare also assists inhouse operations with staff and systems development, menu planning and cost controls.

Powerful booking software. Unmatched support.

Founded in 2013 on a simple idea and a lot of hard work, FareHarbor’s mission remains constant: provide tour, activity & attraction operators with software solutions that simplify the reservation process and grow their businesses.

We’ve worked side-by-side with industry professionals to craft a flexible, feature-rich online booking platform that supports the many unique needs of tours, activities, and attractions—all from one easy-to-use Dashboard.

Today, FareHarbor is the most comprehensive online reservation system, with 18,000+ businesses across the globe that love and trust our innovative software solutions.

Features for attractions:

• Mobile optimised, fully responsive design to convert online bookings
• 24/7 phone & email support
• Comprehensive reporting
• Promo codes & gift cards
• Ticket scanning
• API connectivity with major OTAs

What’s new? We’re excited to announce two new distribution channels available in Scotland:

• Discover new partners in your community! The FareHarbor Distribution Network (FHDN) makes it easier than ever to form mutually beneficial partnerships with tour, activity & attraction operators in your area.
• FareHarbor Connect expedites your connection to the largest selection of unique travel platforms and industry-leading OTAs by eliminating the burden of establishing your own contracts.

A dynamic bunch of marketers who deliver impactful and results focused marketing for our clients, from strategy, out-sourced delivery to one-off projects.

With years of experience in the tourism, we’re a familiar face within the industry and long-time supporters of Scottish Tourism. The team will use their expert experience to work with you to shape what you want from your marketing, and create a plan to help you get there.

Offering a full range of marketing services from strategy and branding to social, web and CRM, whatever the project calls for, the team at Flourish are on hand to help get you where you need to go.

But don’t just take their word for it, check out their portfolio and range of services https://bit.ly/3Wv5vr2

Future Ticketing - the new brand of ticketing: provide an online cloud based ticketing and booking system, capacity management and access control solution. 

• Free set up.
• Easy to use: four step purchase process all on client website with no redirect.
• Event types: includes all events type e.g.: timeslot events, daily, weekly, monthly, one off events, free events, registration.
• Capacity management: by ticket type, event, timeslot, ticket grouping.
• Communications: bespoke scheduled emails, GDPR individual secure database.
• Reporting: easily accessible and downloadable reports (e.g. Track & Trace).
• Flexible payment options: for clients and customers.
• Payment direct: to client bank account.

Future Ticketing also offer:

• various pricing options.
• multiple integration options, with ability to provide full solution via Open rest API.

Gateway Ticketing Systems®, Inc. is the world leader in ticketing and guest experience solutions for the attractions industry for 32 years – serving theme parks, zoos, aquariums, museums, waterparks, ferries, tours, attractions and other cultural and visitor experiences.

Our robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. Gateway also provides strategic consultation, service and support for attractions worldwide.

Gateway serves the global community from our office in central London, our headquarters in Gilbertsville, Pennsylvania, and an office in Calgary, Canada, as well as through partner resellers across the world.

To learn more about Gateway Ticketing Systems UK, please visit www.gatewayticketing.co.uk.

Heritage Portfolio is the catering brand of Sodexo Live! We're a group of food perfectionists who design and manage bespoke catering for retail and events in leading visitor attractions across the UK.

Food is at our core and our craft is to deliver an innovative experience with simply perfect service to our guests in our client partner venues.

We achieve this by never standing still in our pursuit of delivering the exceptional, not being afraid to break the rules and leading from the front whilst our food takes pride of place.

"Hole in my Pocket create work with a lopsided and utterly uncynical charm that makes delighted children out of the most serious of grown-ups."

We are home to amazing collections of design led humour work all drawn by illustrator Allistair Burt including A Life on the Ocean Waves, A Day at the Zoo, Film Club, Lucky Pine Sawmill and our Scottish themed range Eat Haggis (www.eathaggis.com). All our cards are designed and printed in Scotland. Our work can be found in brilliant museums, galleries and stores all around the world.

Bespoke Work

In 2020 the bespoke collection we created for the National Trust for Scotland was shortlisted for the prestigious Cultural Enterprise Association best product award. Other clients we have produced collections for include, The National Museum of Scotland, Fenwick's Department store and the Kelvin Hall Museum.

Brochure

For access to our full catalogue please get in touch for a login for our wholesale website.

Insurance brokers and risk managers, working closely with hospitality and tourism organisations. Patrons of the Scottish Tourism Alliance

In2Scotland tailor-make tours of Scotland to best suit our clients' needs. We can create tours to meet all requirements and special interests.

VisiTrak has been specifically created for the heritage market. Sophisticated interactive reporting, via the web, is available 24/7/52 so you can tell at a glance what is happening across your building. Measuring the rate of visitors in specific zones - particularly beneficial for sponsored areas or exhibitions - can quickly identify when an area has met capacity, and control the flow of visitors. Our counting sensors are designed to deal with high volumes and large groups. From our significant experience in the heritage and visitor attraction sector, we appreciate aesthetics is a priority, so our sensors are discrete and unobtrusive.

With over 30 years’ experience, specialising across a number of sectors and industries, we have built a highly successful commercial interior fit out business with client relationships and satisfaction at its core.

We use intelligent design and innovative technology to build an environment that reflects your brand, targets your key audiences and ultimately, drives your sales or visitor numbers. From initial concept to manufacture and fit-out, our integrated approach and experienced team will transform your vision into a memorable retail/visitor experience, that will cleverly promote your brand and entice new custom, for decades to come.

Hello, we are Mather & Co.

We lead the world in museums, exhibitions, and attraction design. Our work connects and engages with people and transports them to new and exciting worlds. We work across the heritage, sports, and entertainment industries, meaning we can bring ideas from one sector into the other.

We’re always looking for new ways to tell stories, engage visitors, and attract new audiences. By placing ourselves in the visitor’s shoes, we can create designs that are relevant and appropriate with an added sense of theatre to give the real ‘wow’ factor.

We offer a full service from masterplanning right through to build to put your mind at ease. We have a specialist team who can manage the project from the first designs, right through to handing you the keys on launch day.

Mather & Co’s portfolio of completed projects include Belgian Beer World, Gretna Green Experience, Olympic Museum, Downton Abbey: The Exhibition, Dover Castle, Silverstone Museum, The R&A World Golf Museum and many more.

Mather & Co is also working the highly anticipated Inverness Castle Experience, Glencoe Folk Museum, Aberystwyth University Old College, Manchester Town Hall, Ipswich Museum, and many more.

Muckle Media is a creative PR and communications agency which has been delivering measurable results and award-winning work to Scotland and beyond for over 12 years.

We make a difference and help brands tell their stories by bringing our bright ideas to life. We collaborate with brands to make an impact and play our part in delivering communications for a better world.

With a multitude of experience in the tourism sector, we work with some of Scotland’s top visitor attractions, including the National Trust for Scotland and Continuum Attraction’s Loch Ness Centre and The Real Mary King’s Close.

We offer a range of PR and communications services, from public relations, social media, influencer engagement, events management, media training and digital marketing to video production, crisis communications and branding and design.

With offices across Scotland in Aberdeen, Glasgow, Inverness and our flagship office in Edinburgh, Muckle Media has experienced team members wherever you may be.

Find out more by checking out our extensive portfolio and services on our website: https://mucklemedia.co.uk/

Bring your attraction to life with animation and graphic design services from Paton Creative. Delight your visitors with engaging storytelling from experienced motion design specialist Sandy Paton. Who can assist you at all stages of your project from planning, scripting, storyboarding, design and animation.

Paton Creative delivers:

• Animated signage and displays
• Promotional videos
• Motion graphic explainer and tutorial videos
• Non-animated graphic design services too (like flyers, booklets and reports)

"Sandy has been superb to work with, developing the high quality, impactful video we were looking for. He took our brief and provided creative input that was spot on. The whole process was well planned, timely, on budget and Sandy's communication and approach is always clear and friendly, I can't recommend him highly enough." - Nicola Wee, CMO, Aveni

Please get in touch today for a selection of relevant samples and case studies and to talk about getting your next animation project started.

Pixel Stag is a Scotland-based digital media company with a strong track record of delivering engaging, high-quality interactive content and software for the museums, heritage and cultural sectors. Founded in 2010, we’ve completed over 400 projects—from the remote islands of Scotland to international locations including China and Australia. We’re proud to have been part of major redevelopments such as Aberdeen Art Gallery and Gairloch Museum, the latter awarded the Art Fund Museum of the Year.

We offer a wide range of services including consultancy, bespoke software, digital interpretation, interactive multimedias, audio visual installations, animation, audio tours, film and motion graphics + much more. Our work spans everything from simple web builds to fully integrated, interactive exhibition experiences.

We develop projects from concept to completion, keeping clients involved at every stage. Our understanding of the unique demands of working in diverse environments—both rural and urban—means we can provide reliable advice on content, technology and hardware specification, no matter the setting.

Pixel Stag works closely with clients to communicate their stories in dynamic and accessible ways—bringing heritage to life through thoughtful, tailored digital solutions.

Plumjobs is designed to bring all the UK's leading hospitality, hotel, leisure and tourism employer vacancies under one roof, providing job seekers and employers with the most effective recruitment platform in the UK hospitality, hotel, leisure and tourism sector.

Our specialist jobs platform and network of recruitment sites reaches hundreds of thousands of potential candidates across the UK. We offer an effective product portfolio that’s easy to understand and delivers results.

Established in 1985, Progressive has been at the forefront of market and social research in Scotland for more than three decades. We deliver practical insights to ensure our clients can build strategies with real impact and develop communications that resonate. All of our work is conducted with rigour and integrity, and we bring enthusiasm and curiosity to everything we do.

With a close knit team based in Edinburgh and Glasgow, we work with a wide range of different clients across the UK using a full range of qualitative and quantitative methodologies.

Our team is particularly experienced in delivering visitor research, having recently conducted VisitScotland’s 2023 Scotland Visitor Survey, as well as many other studies for clients including both of Scotland’s national parks, Orkney and Shetland Local Authorities, Historic Environment Scotland, The Royal Edinburgh Military Tattoo and Glasgow Life (The Burrell Collection).

If your organisation is interested in gaining a competitive edge or gaining greater understanding that will ultimately lead to enhanced profitability, then please get in touch.

QLINE Consulting are a dedicated ticketing, tourism and technology consultancy offering support and services for tourist attractions. We assist visitor attractions with finding and implementing technology solutions to help their business grow from online ticketing, through onsite point of sale, to CRM and marketing communications.

RAW Charging understands that when it comes to destinations, visitors are seeking more than just a place to spend the day — today’s visitors are looking for an experience.

As specialists in destination charging for the leisure sector, RAW recognises the critical role EV charging plays in shaping that experience. RAW understands that first impressions matter, and charging stations are often the first and last touchpoints. That's why RAW takes a thoughtful, strategic approach to integrating seamless, fully funded, charging solutions that reflect the high standards the destination upholds.

This dedication to quality is evidenced by partnerships with renowned brands such as Merlin Entertainments, National Trust, McArthurGlen and The Exclusive Collection. These collaborations have solidified RAW’s reputation as the trusted supplier of EV charging solutions within the leisure industry.

Your dedicated retail & ticketing technology partner

With over 25 years of experience, Retail Integration are a leading provider of technology and expertise to the retail and visitor attraction sectors. Our proprietary Meridian platform is an integrated, end-to-end retail and multichannel ticketing system that enables many leading retailers and visitor attraction sites, manage every aspect of their business from retail, to ticketing and admissions, merchandising, food and loyalty programmes.

Our retail and technology experts develop all of our EPOS, retail and ticketing systems in-house. We own our software. It is this ownership and understanding which sets us apart and enables us to deliver a superior product and service to our customers. We do not provide solutions with a ‘One size fits all’ mentality. We seek to understand our customer needs and deliver a future-proof solution that will not only meet their needs today, but will also adapt as their business evolves.

With a track record in providing market-leading EPOS and ticketing solutions, Retail Integration is the partner of choice for many leading retailers and visitor attractions.

Savills Tourism, Leisure & Events Consultancy help private and public sector operators achieve commercial, business and organisational objectives. We work collaboratively with our clients, stakeholders and other professional advisors, adding value through expertise and on-the-ground experience.

With over 50 years commercial experience we are rooted in the philosophy that delivering the best possible customer experience is at the heart of ensuring financial success.

Supporting a range of businesses including heritage, visitor attractions, wedding venues, holiday accommodation, events and festivals and retail as well as food destinations and farm/ play attractions, we are well equipped to support a diverse range of clients’ needs.

We use evidence-based research to offer clients an objective view and informed advise to support the decision making process. We work alongside in-house teams to complement existing experience and support new businesses with feasibility studies and concept development.

Our consultancy services include:

• High level options appraisals
• Detailed feasibility studies
• Market research, competitor analysis and capacity planning
• Business health checks / commercial reviews
• Longer term strategic planning
• Business plan development / review
• Concept review and development
• Team structure review / recruitment support
• Risk analysis and mitigation strategy

We are also retained by a number of estates and leisure operators to provide regular and ad hoc advice, mentoring and business development consultancy.

Shanks Research Consultancy (SRC) is a customer-focused consultancy firm in Edinburgh, led by Claire Shanks. The consultancy delivers accurate insights into customer needs and market trends, with a commitment to integrity, excellence, and adaptability. We use the latest methodologies and technologies to provide clients with actionable insights and advice, staying up-to-date with the latest trends and technologies. SRC is agile and responsive, providing businesses with the insights they need to succeed in today's competitive marketplace.

SRC is experienced in delivering high quality research to the tourism and visitor attraction industry and have helped many businesses understand their market and their customers better.

We can offer you:

• Visitor Experience & Research
• Customer Experience
• Customer/Audience segmentation
• KPI Measuring
• B2C and B2B research

SITEnetwork is a cutting-edge digital platform focused on creating a global network of virtual reality (VR) tourist attractions. It allows potential visitors to virtually experience destinations before physically visiting them, providing immersive and interactive previews of tourist spots across the globe.

This innovative concept aims to revolutionize the tourism industry by bridging the gap between physical and digital experiences, enhancing customer engagement, and increasing accessibility to destinations that may be difficult to visit in person. Independent research shows that virtual-pre-visits actually increase physical visits by up to 33%.

For members of the Association of Scottish Visitor Attractions (AVSA), SITEnetwork offers a unique opportunity to expand their audience reach and enhance visitor experiences. By integrating virtual tours of their attractions, AVSA members can offer international tourists a preview of Scotland’s rich cultural, historical, and natural heritage, attracting a broader demographic. It also supports educational and marketing efforts, as virtual experiences can be used to showcase lesser-known locations, increase off-peak tourism, or provide accessibility to those unable to travel.

The platform is especially relevant in the post-pandemic world, where virtual engagement has become crucial to maintaining a presence in the global tourism market.

This alignment with modern digital trends ensures that AVSA members can stay competitive and innovative in an increasingly digital-first landscape.

Innovate with Smeetz, the #1 data-driven ticketing and dynamic pricing software for attractions and cultural venues. Smeetz helps you to:

Get more early bookings
Create incentives for your visitors to book early with easy-to-use dynamic pricing strategies.

Improve your customer’s journey
Optimise your attendance by spreading visits between peaks and lows to offer the best visitor experience.

Increase your ticketing revenue
Start selling more than tickets  — easily cross-sell offers from multiple online and on-site channels.

Tayl equips attractions, tour operators and hospitality businesses with the tools they need to deliver exceptional inhouse training. They offer 70+ free course templates on subjects such as GDPR and Fire Safety; a simple to use course builder; and the ability to see who has done which course when.

From onboarding new team members to ensuring everyone is up to date with compliance and tracking, Tayl is your all-in-one affordable training toolkit.

Thomson Gray is a leading construction consultancy operating from five offices across Scotland. We provide a full range of services, including project management, quantity surveying, principal designer duties, building surveying, and health and safety advisory roles. Our mission is to offer a comprehensive, client-focused service that addresses both capital and whole-life costs, adding value to every construction and property project.

With a strong track record in supporting museums and visitor attractions, Thomson Gray has worked on a wide range of projects, from small exhibition refurbishments to large-scale redevelopments of heritage sites. We understand the need to balance visitor experience with sustainability while preserving the cultural and historical significance of each site.

Our team of over 70 qualified professionals works collaboratively with curators, designers, operators, and contractors to ensure projects are delivered on time and within budget. We tailor our approach to the unique challenges faced by ASVA members, offering innovative solutions to drive footfall, enhance educational impact, and improve operational efficiency.

Each project is overseen by a hands-on project director, ensuring high standards are maintained throughout.

Tickety Boo Training are one of Scotland’s leading training, coaching and professional development organisations.  As specialists in organisational development throughout Scotland’s hospitality, venue, leisure and tourism sectors, we have been supporting our clients to ‘Explore, Soar and Grow’ through the delivery of high-quality training & coaching interventions since our establishment in 1998, including organisations such as The Gleneagles Hotel, Auchrannie Resort, Sodexo, Moness Resort, National Museum of Scotland and The Royal College of Physicians in Edinburgh, to name just a few. We are an SQA, ILM, and REHIS accredited training provider, and are also accredited members of the Association of Coaching, with a proven track record in both executive and management level coaching. Tickety Boo are an extension to your team - discovering innovative, practical solutions to the challenges faced in your business.

Tiqets is on a mission to make culture more accessible by bringing more people to museums & attractions worldwide. Since 2014, the company has connected millions of people to museums and attractions with instant, last-minute and mobile tickets. From hidden gems to the most iconic museums and attractions all over the world, Tiqets’ inventory of 4,500+ venues offers something for everyone.

Turner & Townsend is an international Construction and Management Consultancy with Scottish offices located in Edinburgh, Glasgow and Aberdeen. Our core services include Project Management, Cost Management and Management Consultancy.

We have provided consultancy services on a range of project values on behalf of a number of visitor attractions across Scotland, including Our Dynamic Earth, V&A at Dundee, Edinburgh Zoo, The Black Watch Museum, National Museums Scotland, and The Event Complex Aberdeen.

Vennersys have been at the cutting edge of visitor attraction management solutions for more than 30 years. Their VenposCloud system is specifically designed for visitor attractions, providing everything you needs to increase attraction revenue and efficiency, all from one easy-to-use system.

VenposCloud provides visitor attractions with the necessary solutions to optimise the visitor experience. Developed in-house by industry experts, VenposCloud offers a vast array of functionalities, covering all areas of ticket sales and admissions, events management, Gift Aid processing, data analysis, and much more.

Driven by client feedback and industry trends, VenposCloud is constantly evolving and can be easily modified to suit the needs of your attraction. Vennersys offer a completely tailored and customisable experience currently serving hundreds of clients across the UK - no wonder they are the go-to experts in attraction EPoS and ticketing software!

If you’re in the business of delivering experiences, you’re in the business of making guests feel something, every time they visit, or interact with you.

I partner with you, to make guests “feel” and to create unfathomable lasting memories and impact, whilst increasing bookings and delivering on commercial objectives and result.

Put practically, here’s how we might work together:

Creative experience concept design & development.

Commercial business development & go-to-market strategy.

Bespoke company training & workshops that translate excellence in experience delivery, operationally.

I partner with:

Hospitality and attractions, cultural destinations and luxury experience brands.

I bring my skills, leadership and support across entire projects, part projects, or for problem / objective solving.

I am as happy to lead as I am to be led and integrate with boards, leadership, commercial, marketing, creative and operational teams.

I have walked-the-floor in tourism and luxury experience design, partnering and consulting globally with leaders in tourism and destination experiences, luxury experience and private client networks. I bring strong global perspective and benchmarking skills, against global standards.

A selection of clients include: EMAAR, Museum of the Future, Ian Macleod Distillers, Goodwood, The Jockey Club, Scottish Canals and Paul Smith.

I have a strong network of talent to support the production and build of experiences and I am happy to advise and introduce the right partners, should a project require.

If you’re looking to discuss a potential project, problem solve or brain storm, please drop me a line: victoria@victoriatayl.uk Or visit my website https://www.victoriatayl.uk/  I welcome exciting conversations from those who take pride in creating impactful, memorable guest experiences, as much as I do.

Having identified a gap in the market for quality VAT advice at competitive rates, Greg McNally launched the business in 2019.  It was rebranded as VITA in 2024 to acknowledge the addition of senior staff and expansion of service offerings into new environmental taxes.  It is now comfortably the largest independent VAT & Indirect Tax advisory business in Scotland, with plans for further recruitment later in the year.

VITA is founded on the cornerstones of being Technical, Commercial and Reliable.  It’s proud to consider itself as mobile and willing to travel throughout Scotland and the UK – whilst in this digital environment, it can provide quick advice remotely through online meetings.

This allows the business to be present/available and offer a level of personal service that is often absent in the modern advisory profession, complemented by a charging structure that is transparent and often based on fixed fees to offer certainty when budgeting.

With regard to its core offering, ​VITA has a real depth of experience in the not-for-profit sector covering culture, arts, and visitor attractions.  In particular, this would include:

• Identifying the correct VAT liabilities
• Applying the available exemptions and concessions
• Requirement for VAT registration
• Introducing VAT return models to assist maximise VAT recovery

Xpress Recruitment are Scotland’s largest and leading independent hospitality and retail recruiter. We offer comprehensive, honest and cost effective recruitment services to all of our clients across the UK marketplace.

Our unique field based approach to recruitment gives us the competitive edge to deliver fully screened and interviewed candidate shortlists on an individual project or long term
partnership basis.

Our industry experienced consultants tailor make the selection process to match your exact recruitment needs and only select candidates that are ‘Right for the job’.

Our specialist divisions recruit for permanent and contract roles from Supervisory to Director level across the Hospitality and Retail industries

Winner of "Supplier to the Industry" at caterer.com's Best Employers in Hospitality 2010 Scotland - September 2010.