Admin, Finance & IT

The Admissions and Sales Coordinator will manage booking and visit enquiries, ensuring a commercial focus, exceptional customer experience; and a streamlined and consistent approach to group ticketing, travel trade and third party ticketing fulfilment.

The Admissions and Sales Coordinator will also be responsible for other administrative functions in the Brand Home team – including but not limited to: hosting site visits for clients, taking responsibility for ensuring up to date content on 3rd party/partner sites such as Google and Trip Advisor, and financial reconciliation of booking transactions.

A high degree of flexibility, prioritisation and attention to detail will be key to this role; alongside an exceptional knowledge of our systems, processes and products.

This position is initially offered on a 12month, fixed-term basis – with a possibility to be made permanent. Full-time, part-time and flexible working will all be considered.

Please email a copy of your CV and a covering letter to jen@holyrooddistillery.co.uk.

We’re looking for a ‘Fundraising Officer – Partnerships and Projects’ who shares our passion for inspiring people to find out more about Scotland’s marine environment. We need your help to build support for our wide range of activities that help people to care for and enjoy these special places.

About us

The Scottish Seabird Centre is a national conservation and education charity. Our purpose is to Inspire and educate people about the Scottish marine environment in ways which motivate them to care for it and to participate in conservation activities. Based in North Berwick, East Lothian we overlook the marine environment of the Firth of Forth and its internationally important breeding seabird colonies. We welcome over 160,000 visitors each year to our Centre.

You would be joining us at an exciting time as we develop a wider range of conservation, education and engagement activities that are delivered at the Centre and through our marine outreach and digital programmes. These activities are geared to contribute to cross-society efforts to improve ocean literacy and to tackle the twin nature and climate crises in ways that help Scotland’s seas to recover.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation best practice and citizen science.
• Education we deliver education programmes, science resources and events and use innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the experience for visitors to North Berwick.
• Experience we offer a 5-star, year-round visitor experience that helps people to make informed choices about the management of the marine environment.

Our charitable work is supported by our not-for-profit Trading Company Scottish Seabird Centre Limited and our 5-star visitor attraction which provides a valuable resource for members and visitors.

Role profile

The Fundraising Officer will work collaboratively with members of the senior management team, and activity leads, to identify and progress opportunities to secure support (~£520k annual target) for our core activities and projects. The primary focus of the role is on project and partnership funding (e.g. charitable foundations, trusts, statutory and lottery), although support for digital fundraising campaigns and legacy are also responsibilities for this role.

Principal duties

1. Create compelling pitches that make a strong case to support our activities which are designed to inspire people to get more involved in caring for Scotland’s marine environment.
2. Undertake ‘horizon scanning’ to identify funding opportunities, across different sectors, and develop a multi-year funding pipeline.
3. Support, with activity leads, the co-creation of impactful projects with key partners and lead and/or contribute to the preparation of joint funding bids with them.
4. Work with our Finance and Business Support Team to produce accurate project budgets, financial forecasts, and a risk assessment of our funding pipeline against in year targets.
5. Establish and maintain good relationships with funders, providing them with timely and informative progress reports that meet their specified requirements.
6. Support the development of our approach to measuring and evaluating the impact of our activities, including leading the preparation of our 6-monthly impact report and case studies.
7. Develop your networks and identify and support key engagement opportunities, including supporting events (volunteer led, membership and stakeholder) led by the Charity.
8. Identify opportunities for, and create project stories and resources, for targeted digital fundraising campaigns and for our website and digital channels.
9. Develop opportunities to promote in memorium gifts and legacy pledge support and, with our marketing team, help promote these.
10. Be familiar with fundraising management systems (ours is Raiser’s Edge NXT) and maintain our data and use it to provide information and management reports.
11. Comply with all Scottish Seabird Centre policies and practices for a safe and healthy working environment and fundraising regulation and data protection (GDPR) practices.
12. Seek opportunities to undertake professional development so that you are well-versed on best practice in the industry.

Essential skills and experience

• A passion for, caring for Scotland’s nature and engaging people and communities in this.
• An ability to create an impactful pitch for support and with an eye for the detail at the project bid writing stage.
• Effective networker and communicator, in both written and verbal forms.
• Flexible and resilient, able to collaborate and contribute to the overall team effort.
• Experience of managing relationships with funders and/or key stakeholders.
• Numerically literate with an ability to prepare and present accurate budgets.
• Good organisational and administrative skills with an ability to manage and prioritise workload to meet deadlines.
• Competent IT skills with strong working knowledge of MS Office programmes and confidence navigating and adapting to new/different online systems.

Desirable skills and experience
• Experience working in fundraising and/or non-profit contract administration, including the preparation of funding applications and complex bids.
• Working knowledge of CRM systems/ experience of working with fundraising databases.

Our values

Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Performance

Will be measured against clearly defined measurable and challenging goals.

Benefits

• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development opportunities.
• 20% discount in the charity’s Gift Shop and Seabird Café.
• 10% discount on the Scottish Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.
• Free access/ special offers for a range of East Lothian attractions with an East Lothian Tourism Attraction Group card.

We are looking for an exceptional Finance Assistant to join our team. This position presents a rare opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience, and the team behind our sister ship, Fingal, Scotland’s only luxury floating hotel (Edinburgh’s No.1 hotel on Tripadvisor).

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Hybrid working opportunities
– Performance and loyalty payment scheme
– Free car parking for staff
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

Finance

The Finance Team, under which this role sits, participates in a wide range of activities, ranging from day-to-day financial processing to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal’s managers and staff who are responsible for delivering quality service to our visitors. We are looking for a Finance Assistant to join the friendly team on board.

The Finance Assistant Role

Working as part of a core Finance Team, the role of the Finance Assistant is primarily to take ownership of the daily sales and treasury function of the company, and to assist in the bank reconciliation and all associated tasks. This post will be one of several such posts that report to the Senior Finance Manager. This includes, but is not limited to:

– Processing of daily sales transactions for revenue generating activities including admissions, retail, catering, events, and the hotel, from the point of transaction through to bank posting
– Processing sales for our hospitality and group booking departments as well as providing support to the Senior Finance Manager and Finance Manager in all these areas
– Assist with daily banking of cash and cheques and posting of income
– Post and reconcile income transactions
– Providing efficient and effective credit control. Chasing overdue invoices by telephone and email efficiently and effectively
– Dealing with any queries in respect of sales invoice payments
– Reconciling cash receipts and payments through company bank accounts on a daily basis. Being proactive when investigating reconciliation differences
– Preparation and processing of monthly bank reconciliation on various accounts including reconciling on-line/manual credit card payments
– Providing support on month-end accounts preparation, including by undertaking reconciliations to the trial balance
– Performing any other duties as may be requested from time to time by the Director of Finance & Administration, Senior Finance Manager and Finance Manager
– In addition, the successful candidate will be trained in other aspects of a busy Finance Office including accounts payable, petty cash, expenses, and balance sheet reconciliations

Accountability

The Finance Assistant is accountable to the Senior Finance Manager and Director of Finance and Administration.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English & Mathematics at Grade 1-3 or equivalent (Essential)
– AAT Part Qualified or equivalent experience (Desirable)

Experience

– Basic understanding of accounting (Essential)
– Minimum of 2 years’ experience at Finance Assistant level (Essential)
– Ability to use IT systems efficiently and effectively (MS Word, Excel) (Essential)
– Experience of using accounting software (we use Access Dimensions) (Essential)
– Ability to work with bespoke IT systems (Essential)
– Excellent understanding of accounting principles (Desirable)
– Relevant work experience in a similar organisation or background (Desirable)

Personal Qualities

The post holder must be enthusiastic, have excellent communication and teamwork skills, and a can-do flexible attitude, both with work colleagues and other key stakeholders. They will also promote and drive a culture of continuous improvement.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Finance Assistant to: Jenny.Dall@tryb.co.uk or postal applications to:

Ms Jenny Dall
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 10 March 2023

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Site Coordinator

Talisker Visitor Centre

Permanent, full-time

Discounted shared accommodation – double room (subject to space availability)

 

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

The Talisker Site Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks at Talisker, focusing on the following:

Retail admin and processing stock
Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
Manage the site calendar and support with event admin.
Manage general phone calls and the distillery inbox
Manger orders
Support AM’s and RBHM with administrative tasks
In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

About You

Qualifications and Experience required

2+ years’ experience in an administrative position
Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Proficient in Microsoft applications
Be familiar with customer service standards
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Desire to learn more about the whisky story, brand, and its characteristics
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Worker Type :

Regular
Primary Location:

Talisker Visitors Centre

National Mining Museum Scotland is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

Visitors are an essential part of the Museum and we aim to exceed their expectations. Visitor Services Assistants (VSA) are key to providing visitors with a 5 star level of customer service – from the moment they enter the museum – setting them up for an amazing experience for the rest of the day. VSA’s are responsible for answering queries, orientating visitors and making sure they have all the information they need to enjoy their visit. VSA’s inform visitors about the amazing work we do and what their tickets/purchases fund.

PURPOSE OF POST

 To provide a high quality customer service to ensure that NMMS visitors of all ages have an enjoyable experience that informs, educates and inspires.

KEY RESPONSIBILITIES
 Greet each customer in a friendly and approachable manner
 Orientate visitors by informing them of facilities on site
 Proactively undertake visitor surveys and input results into the database
 Inform visitors about NMMS programmes and events and sell tickets when appropriate
 Sell tickets to visitors and up-sale appropriately
 Keep accurate records of tour numbers and communicate with guides
 Serve as first point of contact for telephone enquires

 Accept deliveries, goods match shop stock and report any discrepancies to line manager
 Order, unpack, label and store or shelve shop stock
 Monitor and report on shop stock levels
 Maintain the appearance of the shop to a high standard ensuring that stock is displayed in an attractive manner, shelves are dusted, glass cases are clean and shop talkers are displayed

 Commit to good Health and Safety practice and ensure familiarity with NMMS health and safety policies, procedures and guidelines
 Maintaining a safe and clean environment
 Regularly check exhibition areas and report any issues

 Assist in the preparation and delivery of educational tours, learning activities and museum events
 Undertake such duties and responsibilities that may be reasonably required by NMMS

For full information about the role and to apply, see attached documents.

THE ROLE OF OUR CHARITY

National Trust for Scotland is a charity founded in 1931 to promote access and protection of Scotland’s natural and cultural heritage that’s in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and in the future.

Under the Trust’s ten-year strategy, by our centenary in 2031, we want to be carbon neutral, making a significant contribution to how Scotland faces up to climate change. We are also committed to providing ways for everyone to experience wellbeing in our beautiful places, as well as bringing families and friends together in safe and meaningful ways to enjoy our heritage and create long lasting memories.

We are the largest membership organisation in Scotland and our charity receives support from 2,500 volunteers, over 320,000 members and thousands of visitors and donors. Our charity provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for new ways to achieve our mission.

THE CUSTOMER & CAUSE DIRECTORATE

A key directorate at the Trust is Customer & Cause which comprises a team of circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, membership and fundraising activity for the charity.

We are proud to look after over 320,000 members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location and we adopt a hybrid working approach.

THE TEAM SPECIFIC TO THE ROLE

The Membership Team is one of the four teams in the Customer & Cause directorate: Membership, Marketing, Fundraising and Communications.

The Membership Team manages the recruitment of new members, maximising engagement and connection that members have with our cause and ensuring that members remain with us and have a long-term relationship with our charity. The Team is keen to inspire members to increasingly deepen their relationship with the Trust by continuing to contribute via membership, make additional donations, signing up to be a volunteer, or helping to support us in other ways.

Naturally this role will involve close working with digital product experts and technical colleagues in IT and our colleagues in finance to manage our CRM system and the interconnections it has to other systems across out networks.

PURPOSE OF THE ROLE

Supporters’ data management is an essential part of how the Trust maintains and services relationships, encouraging future support and providing insights that support strategic development and prioritisation of opportunities. The role is responsible for the Customer Relationship Management system (Microsoft Dynamics) and that data held within it. The role must ensure strong controls and governance of data are in place, as well as maximising data quality to aid data analytics. The role has operational management of the system and will work with our third-party developers (DXC) to fix bugs and develop system advancements in line with user requirements. The role supports the servicing and growth of membership and fundraising and will provide advice and support to other departments across the Trust on data usage.
It should be noted that this role is a fixed term contract due to an upcoming project to upgrade our current system and provide new features with the view that this role will be made permanent. In the meantime, limited development to advance our current system will be made whilst we work towards development and implementation of a new Dynamics vertical. This role would be involved in this new project.

CRM MANAGER JOB DESCRIPTION

• Data Plan – Lead on a clear plan for how the Charity can maximise the way it collects, understands and uses data across it membership and fundraising operations and at times, other departments at the Trust.

• Data Management – Day-to-day management of the CRM ensuring there are agreed policies and processes in place for its use and will act as the system controller, working with the DPO and data users to ensure data compliance at all times.

• Maximisation of data gathering – Responsible for enhancing the ways in which we gather data from our visitors, members and donors and will provide advice and support on new data points for collection ensuring all data can be effectively stored within the CRM.

• Platform development – Working with internal stakeholders, you will be an advisory for the data implications of enhancements to supporter journeys or product development and will be able to brief in requirements to our IT team for developments to enable these enhancements to land, should they impact CRM.

• Wider systems considerations – You will manage the integration between CRM and other organisational systems such as EPOS (property till system) and F&O (finance system) ensuring that integration is effective

• System fixes and upgrades – You will manage periodic testing programmes for upgrades of our CRM and coordinate the testing approach and will be responsible for managing our fix jobs and prioritising our third-party developers job list.

• Training materials and events – You will keep training materials and user guides up to date for matters and will support colleagues with their training needs.

• Data imports and exports – You will be responsible for ensuring consistent practice for data pulls and reporting. Where we are required to share data with third parties, such as a fulfilment agency, you will ensure we have the best technical solution in place to achieve this task and minimise data security issues.

Key Skills/Experience:
• Extensive experience in data management and processes
• An understanding of data architecture and end to end data flows
• Ability to explain technical specifications to non – technical users
• Strong experience of using a CRM system, ideally Microsoft Dynamics
• Previous experience of bug fixes and integration between systems
• Detail-orientated but be able to recognise big picture and the impact change might make to various integrations and data points.
• Ability to manage multiple projects and changing priorities, multi-tasking, working under pressure to strict deadlines and problem solving
• Experience of working with IT , tech providers and developers and have the ability to communicate requirements in a meaningful way
• Experienced Microsoft Dynamics Power BI / data warehouse platforms
• Strong analytical skills and experience of working with large volumes of data
• Creative thinker with a track record in defining and delivering solutions to business problems
• Advanced Excel skills
Desirable
• A demonstrable interest in Scotland’s heritage
• Experience working with third sector organisations
• System change management and new implementation of systems

ORGANOGRAM

Applications
To Apply for this role, please contact Aimee Ryder at Eden Scott – aimee.ryder@edenscott.com

PURPOSE OF THE ROLE

A senior IT role to support the on-going identification, set-up and delivery of the required services and support processes needed to maintain the Trust’s Microsoft Azure cloud environment

The successful candidate will be a highly skilled and seasoned infrastructure engineer who has strong expertise across a range of infrastructure platforms, primarily Microsoft server environment, Azure, M365, Hyper-V, System Center, SAN, firewalls. The role will involve supporting an environment across multiple locations/workstations spanning Head Office, DR sites, satellite offices/sites and field-based users.

Security and compliance best practice methods ensuring governance of the organisation is developed and maintained is a key component of the role. Actively engaging with key stakeholders and clients within the organisation is required within the role to continually assess, improve, and develop the organisations IT solutions. A self-starter that enjoys working on challenging projects delivering to a high standard within an evolving organisation. You must be eager to further develop your skills and work on cutting edge Microsoft technologies.

KEY RESPONSIBILITIES

1. Responsible for the Trust’s Microsoft Azure environment from both an infrastructure and application context.
2. To deliver day to day support tasks incl; security /threat protection and set-up of new cloud services.
3. To support the on-going knowledge transfer to the wider IT team of the support processes needed to maintain the Trust’s Microsoft Azure cloud environment
4. To ensure that all remaining on-premises email is migrated to M365, migrate Trust file servers to SharePoint and continue the implementation of M365 technologies such as Endpoint.
5. Support the IT Manager for Projects in the training of end users on SharePoint and OneDrive.
6. To deliver the implementation and knowledge transfer of any new cloud services, e.g. HA, DR, scaling, performance management. Setting up replication between Azure Regions for Business Continuity
7. To deliver the ability to troubleshoot as required cloud environments using monitoring and logging tools.
8. To create, execute and document any necessary testing to ensure that the cloud infrastructure design / technical environment meets security, resilience, and performance requirements (technical and functional)
9. To ensure the data protection of all corporate devices and the access security required to support this e.g., Multifactor Authentication.
10. To adhere to Trust IT change management and other relevant governance processes
11. Being able to influence key stakeholders and put forward compelling rationale to support architectural or technical decisions
12. To advise as required on License Management

SCOPE OF ROLE

People Management

Deputise for the IT Infrastructure as and when required

Financial Management

Occasional need to support the management of operational budgets and the creation of business cases to support and justify major investments in the platform(s)

SKILLS, EXPERIENCE & KNOWLEDGE
The role involves working on a range of interesting and technically challenging projects as well as the running and maintenance of the network and infrastructure. To be considered for this position you should possess the following skills and experience.

Essential

• Demonstrated experience with Microsoft Active Directory, Azure AD, M365 and associated technologies.
• Cloud migration – moving both services and associated data from On-Prem to Azure/M365
• Understanding of end-to-end cloud infrastructure solutions and the relevant application overlays
• Good understanding of overall cloud infrastructure delivery lifecycle, supporting methodologies and processes
• Preferably educated to degree level in IT related discipline, however, an HNC/D with relevant experience will be considered. Any relevant MCP/MCSA qualification is desirable; ITIL v3 foundation is desirable.
• Familiarity of scripting and automation technologies, such as Terraform and Ansible.
• Previous experience within an Infrastructure Engineer / 3rd Line Support role – Ideally at least 5 to 8 years’ experience within similar roles
• Good customer service skills and the ability to communicate concisely with users at all levels.
• Good team player with excellent interpersonal and report writing skills and must be able to prioritise issues in a timely manner.
• Resourceful, resilient and ability to take ownership/responsibility for all project management.

Desirable

• Azure Certification: Solutions Architecture and Security
• Knowledge of Microsoft Dynamics Finance Operations and Customer Engagement
• Experience of project delivery with a “DevOps” approach
• Knowledge of business change methods and techniques
• Knowledge and experience of Microsoft’s Power Platform
• Networking experience (CISCO CCNA)
• Application packaging experience
• General understanding of the heritage environment, and the challenges and opportunities of the charity /” not for profit” sector.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
 

Applications

Interested applicants should forward their CV to Josh Ryder at Head Resourcing jryder@headresourcing.com by 3rd March 2023

PURPOSE OF THE ROLE

A senior management role responsible for leading the IT Application support requirements for the National Trust for Scotland. The core responsibility of this role is to lead virtual functional teams, system analysts and 3rd party partners to enable the delivery of application change and to ensure that service support and service delivery processes are in place for the effective support of key enterprise SAAS solution’s – ERP, CRM & HR systems. Be accountable for the quality of IT services and use excellent communication and influencing skills to drive internal, outsourced, and third-party service partners to deliver high performant and cost-efficient solutions.

Key Responsibilities:

1. Responsible for all application management across the NTS estate, with particular focus on Microsoft Dynamics 365 Operations – Finance Operations, Customer Engagement and HR applications.
2. To support the introduction of new applications, new capabilities, and updates across 365 Operations, Microsoft Power Platform and HR solutions.
3. Responsible for ensuring all SAAS applications are delivered to business needs and service levels.
4. Responsible for the Microsoft Dynamics estate and the delivery of business change and system enhancements.
5. To own and develop the strategy and approach for application testing across the Trust.
6. To develop the capability to monitor and report on KPI’s and SLA’s and make recommendations for improvements.
7. To work with 3rd Party partners to ensure services are delivered in-line with agreed service levels.
8. To ensure that the appropriate IT Management processes are in place for application support, they are documented, followed, and reviewed.
9. Work with 3rd party partners to perform software upgrades to an agreed schedule avoiding usage of EOL products.
10. Enable process improvement and future system design through the development of clear working practices for requirements gathering and solution scoping.

The current duties of this job do require a criminal record (Basic/Non-Updated Disclosure Scotland) check to be carried out.

SCOPE OF ROLE

People Management

It is anticipated that this role will have future people management responsibilities pending the appointment of a Technology Director and the outcome of discussions on the permanent structure of the ICT department.

 
Financial Management

Management responsibility for overseeing operational and capex budgets for Applications and the creation of business cases to support and justify major investments as required.

Skills, experience, and knowledge:

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential

• A proven background IT Application management.
• The candidate will be expected to demonstrate extensive expertise for both Microsoft CRM & ERP application support, development, testing and project delivery.
• Experience of testing and deploying Microsoft Cloud upgrades.
• Excellent technical understanding of Microsoft Dynamics Cloud Finance & Operations, Customer Engagement and Business Intelligence Modules.
• Experience of managing outsourced application support services, contractors, and 3rd party providers.
• Excellent stakeholder management, influencing and negotiation skills.
• Excellent planning and organisational skills with experience of working in an agile environment
• Strong communication skills both combined with the ability to write clear & concise interpretations of complex sets of data.
• Excellent self-motivation and interpersonal skills, with the ability to develop relationships across professional and organisational boundaries and encourage participation and knowledge sharing with other stakeholders.
• Must be comfortable working closely with all levels of staff members and senior management.
• Experience of maintaining application support documentation
• Has a “get on and get the job done” attitude
• Familiarity with GDPR data protection & regulations

Desirable

• ITIL Foundation and/or other Project Management Qualification
• Knowledge of EPoS systems
• Knowledge of business change methods and techniques
• Experience of transition projects with a “DevOps” approach

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications

Interested applicants should forward their CVs to Josh Ryder at Head Resourcing at the following address: jryder@headresourcing.com by COB 3rd March 2023