Admin, Finance & IT

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Purpose and Role;
• Lead as a positive, supportive member of our great team
• Communicate, support and work with Storytelling, Operations, Groups and Support Team to ensure a first class, visitor focused experience
• Involved in delivering all aspects of visitor facing and operational roles across the business
• Responsible for team and visitor safety and security
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street
• Share ideas on how to improve Mercat’s service and develop new business
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Take ownership with positive and proactive approach to problem solving
• Operations;
o Working knowledge of operational procedures
• Support Team;
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures
o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties
o Complaint handling
o Maintain and report on site maintenance needs
o First Aider
• Assign and authorise additional tasks for team
• Ensure appropriate compliancy paperwork completed
• Maintain site ensuring 5 star experience throughout

Your Skills and Strengths;
• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Details;
• Permanent role, flexible hours
• Part-time and full time roles available
• 14hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £11 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat
Stage 2: A 3 x 10min online interview with 3 individual members of our team
Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.
Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to join@mercattours.com by 21st Jan 22
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)
Please note the terms to apply – without both the application form and video your application will not be considered. We’re sorry but due to anticipated demand, only successful candidates will be contacted

Work somewhere where a job is not just a ‘job’, where you can be part of a team with a passion for sharing Scotland’s heritage and making a real difference to local lives. Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites. Now cared for by an independent charity, we are seeking a highly effective finance manager to work with us.

In 2014 the Abbotsford Trust completed a £12 million restoration, followed in 2018 by extensive estate improvements, ongoing funded community development activity, and £4 million raised so far towards an Endowment Fund.

The Trust is now pursuing a 10 Year Plan – an ambitious vision for Abbotsford through to 2029 encompassing this year’s 250th anniversary of Scott’s birth. Realising the plan depends on successful fundraising, increasing paid admissions, and the continued development of trading performance; retail, catering, and accommodation.

In this interesting and varied role you will be essential to the success of our charity. The Finance Manager plays a lead role in ensuring all financial and accounting procedures are robust and comply with best charity and fundraising practice. They are the lead within the Trust on the management and implementation of finance IT systems, financial procedures and administration. As a small team run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.

Full time, salary upwards of £32,438 per annum dependant on experience.

Application Process

For more details of the role, please download the Job Description.

To apply, download and complete the Application Form. Candidates are asked to send the completed document, and if they wish an additional CV, to vacancies@scottsabbotsford.co.uk.

Enquiries: giles.ingram@scottsabbotsford.co.uk 01896 752043 / 07811 100182

JOB PURPOSE

This role will be responsible for the leadership and management of the income streams and associated tax within the Trust. This includes the following key areas:

• Revenue recognition and reconciliation,
• Accounting for Debtors and Stock,
• Intercompany accounting,
• Balance Sheet Management,
• Accruals, Advanced Income, Provisioning & Write Offs
• Taxation Accounting & Advisory Services,

The delivery of these will have to be planned and managed around a variety of deadlines which can be anything from daily/weekly to annual. Areas of priority will be: to lead the delivery activities for Debtors and Income required for the preparation of the month-end results and completion of the Trust’s annual report and accounts, and the external audit for the Trust; to lead on VAT review and compliance to ensure all areas of the Trusts income streams meet HMRC regulations whilst maintaining efficient associated VAT recovery. The role also involves ensuring that the Trust’s systems of financial and internal control relating to these areas, are operating effectively, and leading the development and implementation of best in practice processes / controls in these areas.

Reporting to the Financial Controller, the postholder is required to support them in delivering programmes of work that meet the Finance Team’s objectives ensuring complete accurate and compliant reporting to tight deadlines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead and manage Finance Assistants, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively and members of the team are able to continually improve and develop.
• Supporting development of appropriate policies and develop and maintain processes and procedures with regard to income recognition and associated balance sheet management to ensure compliance with FRS102 and OSCR SORP.
• Supporting development of appropriate policies and develop and maintain, processes and procedures to ensure the Trust’s financial operations are compliant with all relevant VAT & Tax legislation and regulations. Will require liaison with and management of external advisers to support compliance and submission activities. Focus will be on making these compliant, effective and efficient.
• Working with and influencing the other Finance Managers and Senior Managers in other teams to ensure that the necessary processes and controls are developed and implemented.
• Enhancing working relationships with other departments and explaining financial terms to non-accountants to ensure the sharing of knowledge.
In relation to the key areas of responsibility for specific role:
Revenue Recognition & Accounting

Ensuring the accurate and complete reporting of c. 50 commercial and non commercial income streams and associated debtors for month end reporting through:

a) Review & management of monthly processes to ensure accurate reporting of income including membership & donation collection, gift aid, lottery and commercial income.
b) Ensure timely and accurate collection of direct debits for memberships, donations and rents. This will involve working closely with Customer & Cause and Commercial Consultancy & Estates teams and also engagement with the IT Team.
c) Reconciling data to third party documentation – rents, holiday cottages, lottery, carparking, admissions, events etc.
d) Reconciling the financial system to the sales system across multiple payment methods.
e) Reconciliation of non-financial sales ledger information to external sales ledger (e.g. holiday cottage income and rents).
f) Calculation of accrued/deferred income at month end/year end. Ensuring long term contractual income correctly accounted for.
g) Adherence to regulated income guidelines (lottery and grant income).

The role

Undertake designated specialist IT activities across multiple locations, to provide an effective IT service to colleagues, in accordance with agreed service standards, under appropriate guidance and direction, in support of RZSS’ vision and mission. Assist the Head of IT, and other IT staff, as needed in providing a professional service to all employees.

This is a full time, 2 year fixed term position where the working hours a re 37.5 hours per week and weekend and evening working may be required.

Some of the things you’ll do:

* Acts as the primary escalation point for issues escalated from level 1 IT support across the whole Society, demonstrating first-class customer care and service. May, very occasionally, be the only IT resource for the Society (e.g. during sickness, holiday, work commitments elsewhere in the IT team).
* Troubleshoots and resolves level 2 IT issues in a timely and efficient manner, updating ITSM systems as appropriate and keeping the end user informed.
* Where necessary, escalates issues to level 3 staff and/or 3rd party suppliers as appropriate, keeping internal colleagues and end users updated on progress. Monitors escalated tasks through to completion.
* Undertakes 2nd line technical support of the Society’s IT hardware estate (servers, storage, networking, IP-CCTV, desktops, laptops, printers, peripherals, VoIP/PBX telephone).
* Undertakes 2nd line technical support of the Society’s networking and communications infrastructure (Internet, WAN, LAN, VLAN, Wi-Fi etc).
* Undertakes 2nd line technical support for both the Society’s standard IT software provision (Windows, Mac, Office365 etc) and its line of Business specialist systems.

What we’re looking for:

* Microsoft Certified Solutions Associate or equivalent
* An awareness of current trends and issues in IT, data protection and information compliance
* Promotes an excellent customer service ethos
* Ability to communicate technical issues, both verbally and in writing, to a varied user base
* Experience in an IT department providing personal support to users with a range of abilities, including the provision of 1st and 2nd line support.
* Demonstrable technical experience of Microsoft server stack technologies and architectures

For details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria, please visit the RZSS Job Opportunities page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

JOB PURPOSE

This role will be responsible for the leadership and management of the Purchase and Cash Ledgers Team.

Reporting to the Financial Controller, the postholder is required to manage and develop the Ledgers and Cash function through motivating and engaging the team to deliver a best in class service to the Trust and by developing and implementing a plan to improve the processes and ways of working to secure a strong position going into the next financial year and beyond.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

As Ledgers and Cash Manager,

• Management of a team of 7, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively and members of the team are able to continually improve and develop.
• Management of a high volume and complex purchase ledger.

o Management of supplier queries, ensuring timely resolution
o Management and delegation of PL mail inbox – invoices, statements, queries etc
o Ensuring invoices and credit notes are timeously and accurately processed
o Payment runs are periodic and accurate
o Remittances issued electronically
o Supplier Account Reconciliations

• Management of the Banking and Cash functions across multiple accounts
o Oversee incoming payments from customers ensuring they are processed against invoices issued or that non invoiced income is coded and posted to the correct accounts and done so timeously and correctly
o Ensure all banking processes and procedures are controlled and efficient
o Scope for the improvement and automation of bank processes
o assist with cash and bank data requests for grant applications and at year end

• Management of Customer account reconciliations
o Ensure Trust procedures are applied by the credit controller in the pursuance of outstanding debts including the issue of an aged debt report to the Financial Controller and necessary escalation where required
o Reporting DSO

• Adopt a strong customer service ethos in all Interactions with other departments/properties/Trust members to ensure we provide an excellent level of service.

• Develop, maintain and document appropriate controls and processes across the team, ensuring there are cover plans in place and minimize key person risk.

• Year end audit – play a supporting role to the Financial Controller in collating and providing audit evidence as requested

• Ensure team have the knowledge to support and execute all relative system upgrades and improvements

KEY PERFORMANCE INDICATORS
• Develop a suite of reports to measure and monitor KPI’s across the team
o Aged Balances Creditors – Reduction of Debit Balances
o Aged Balances Debtors – Reduce DSO
o Processing times for Invoices and credit notes
o Workload and throughput
o Bank Reconciliations

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience, Skills & Knowledge
Qualifications
• HNC/HND Level qualified or demonstrably significant and high quality directly relevant experience.
Essential:
• Demonstrable Experience of managing and developing multi skilled teams in a service delivery function including banking and high volume purchase ledger teams.
• Must be self-motivated with a proactive approach to work, ability to take initiative & identify opportunities and to accept challenges and responsibility and initiate and implement change;
• Focussed on ensuring policies and procedures are followed consistently and that the team are operating these in a compliant and effective manner.
• Strong people management skills, including managing and motivating people through change. Ability to engage team through coaching and guiding to promote their development;
• Strong communication skills and confidence, demonstrating the ability to serve internal customers and external suppliers with courtesy and diplomacy;
• Strong organisational skills, ability to prioritise workload and ensure team deliver to deadlines;
• Good knowledge of VAT invoice requirements with focus to develop VAT knowledge throughout the team;
• Understanding of prepayment and accruals, bank reconciliations and transactional banking processes.
• Ability to work under pressure, managing change and delivering to tight deadlines without compromising accuracy of work;

Desirable:
• MS Dynamics 365 Experience;
• Charity experience
• Knowledge of Credit Control function
• Experience of Automating Banking and Accounts Payable functions
• Experience of systems implementations and Improvements

DIMENSIONS AND SCOPE OF JOB

People Management
This post will lead and manage Ledgers Assistants and Finance Assistants to deliver key performance targets. A key aim of the post holder will be to assess the current processes and make recommendations to improve performance and strengthen controls. The individual will be required to develop the team’s technical knowledge and systems understanding. It is imperative that the post-holder is confident in building good relationships with colleagues at all levels within the organization, and also with customers and suppliers. A continuous improvement approach will be required, striving for best practice.

Financial Scope
Not a budget holder
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 12th November 2021.

Jupiter is looking for an energetic Learning Assistant to work within our Learning department to support an efficient office environment, administer correspondence and assist in delivery of learning programme/parties.

Our Learning Assistant will support the Learning department’s day to day administration, bookings, plans, enquires and diary management. They will also provide research support to Learning team contributing to lesson plans, teaching materials, website and newsletters updates, resource bank and educational visits.

Jupiter is looking for a resourceful Community Outreach Officer to develop and deliver Jupiter Artland Foundation’s Outdoor Learning Programme.

Our Community Outreach Officer will plan, programme and deliver free learning visits for primary schools, high schools, FE colleges, universities, SEN groups and community groups. They will actively seek to expand reach of free learning, particularly for groups that don’t regularly have access to outdoor learning in nature opportunities. They will also create and maintain onsite and online learning resources.

The Volunteer Programme includes regular volunteering alongside placements for school students, students and recent graduates of higher and further education, and people with additional support needs to facilitate access to volunteering or employment. There are a variety of opportunities for volunteering with different departments including Curatorial, Development, Education, Libraries and Archives, Communications and Digital Media, and Public Engagement. The Volunteer Programme is within the Development Department recognising that volunteering as a gift of time.

THE PURPOSE AND SCOPE OF THE POST

The function of the Project Volunteer Coordinator is to manage the day to day activities involved in the recruitment, training, support and recognition of the volunteers in the Celebrating Scotland’s Art project. The post-holder will ensure compliance with the internal and external processes and guidelines governing the project and maintain a consistent, fair and transparent programme structure. The Project Volunteer Coordinator will provide management information on the programme and advise and inform other initiatives affected by volunteering activities.

Regional Coordinator

Location – Scotland (Flexible)

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers.

The Regional Coordinator is an integral role for the Brand Homes as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 Brand Homes. (Lagavulin, Caol Ila and Oban)

The role holder will be responsible for running the Regional Brand Homes mailbox, communicating with a number of internal and external partners. This will require key organisational and communication skills to deliver a great service for all. The role will also require administrative support for our sites and working with the Regional Brand Home Manager to ensure our sites are working at an outstanding standard.

You will also be required to handle the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests.

About You

This is the perfect position for someone with strong administrative experience in an environment where world class service is a minimum expectation. You’ll be an inspirational communicator and empower others to work collaboratively with a positive and enthusiastic approach.

You will have a consistent record of working at pace, balancing multiple priorities and you are results driven with an attention to detail. Along with this you will be able to harness your knowledge and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING