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Events

JOB PURPOSE
To support the Head Gardener in managing, maintaining and developing the Hill House Garden. A suitably skilled and motivated individual is required to work closely with the property team and volunteers to assist with preparing the garden for the exciting Mackintosh Illuminated project and subsequent restoration of key design elements within the garden and undertake future developments to enhance the garden horticulturally and for the enjoyment of visitors.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of
 Practical horticulture (e.g. including managing trees and shrubs, herbaceous, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; glasshouse care and plant propagation; produce sales management);
 Plantsmanship (e.g. the identification, knowledge and understanding of the plant collection, including recording [using Iris database], and labelling of individual plants.
 Research and development (e.g. research into historical records to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);
 Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guidebooks or leaflets), will take an active role in promoting the garden and property through digital media.
2. Ensuring an appropriate management regime of the garden and policies that includes the management of:
 staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;
 budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;
 health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers/visitors/contractors;
 machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
 recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;
 daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management plan (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;
 customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
 administration to enable gardening activities to be undertaken and recorded efficiently;
3. Participating fully in the property’s wider “management team”, supporting the Operations manager & Visitor services manager strategically and practically with the operation of the property.
 May occasionally be required to duty manage the property
 Occasional weekend duty may be required following adverse weather, seasonal glasshouse requirements

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

Join us this winter as an Events Assistant at Edinburgh Zoo!

The role predominantly supports the delivery of Edinburgh Zoo’s Giant Lanterns event launching in November 2026 – February 2027. This is an outdoor post, paying £12.72 per hour, with variable hours available at evenings and weekends.

How you you’ll contribute to our mission:

In this role you will provide a first-class customer service to visitors attending Edinburgh Zoo’s Events and experiences providing information and assistance to visitors and ensuring that the events and experiences are taking place in an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a point of contact for visitors at the event and escalate any feedback to the Event Duty Manager.
Ensure the event area is maintained to the highest standard and all areas are clean and clear.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
Occasionally provide assistance in other operational areas (wider events and experiences at the zoo).
Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning and attention to detail
Engaging customers empathetically to link or upsell our products.
Providing first-class customer care and service, including dealing with customer queries.
Previous use of electronic cash till.
Experience of providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Please see the role profiles for further information on what the role involves and essential/desirable criteria.

Interviews expected to be held: 21 October 2026 (tbc)

37.5 hours per week, any 5 days of 7, weekend and evening work required.

The Events Visitor Experience Leader will oversee the day-to-day operation of Dundee Science Centre, creating a safe, engaging and welcoming environment for visitors and staff.

This is a hands-on role combining duty management, team supervision and active visitor engagement.

The postholder will coordinate the practical delivery of events and programmes, working with colleagues and external clients to ensure activities are well planned, appropriately staffed and run smoothly.

They will respond to operational challenges, support staff in delivering excellent customer care and uphold Dundee Science Centre’s commitment to inclusion and diversity.

Main duties include, centre operations, duty management, team leadership, overseeing the visitor experience, as well as event coordination, delivery and promotion.

For further details please follow the link below.