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Events

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists, and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We are currently recruiting for an Hires and Events Assistant to join our team.

Role Overview

DCA is a cultural and social hub in the heart of Dundee and hosts and supports a wide range of events, including conferences, receptions, away days, dinners, talks and workshops, with clients including charities, arts and cultural organisations, corporate business and higher and further education institutions.

Our events play a significant role in generating income for DCA, playing an important part in our commercial activities, contributing to our sustainability and help to support DCA’s creative programmes.

The Hires and Events Assistant will assist and support with the coordination of external hires and events, ensuring our partners, audiences and customers receive outstanding service.

Reporting to the Commercial and Retail Manager, this role will support on all areas of planning and delivering our busy events and hires booked by external stakeholders. This person will be part of the Commercial and Retail team, working closely with colleagues in other teams, particularly Cinema and Jute Café Bar, who cater our hires and events.

We’re looking for someone who loves events, is passionate about customer service, can work well as part of a team, and is well organised.

To apply, please send the following to dca.recruitment@dca.org.uk:

– Covering letter or video/voice file demonstrating how your skills and experience match the job description (max 800 words or 3 mins for a video file). Please include which post you are applying for.
– CV (written or video/voice file)
– Application form

Deadline for completed applications is Friday 9 May 2025 at 12 noon.

Interviews are expected to take place within three weeks after the closing date. The interview questions will be circulated in advance of the interview.

If you require this advert, job description or application form in an alternative format please email dca.recruitment@dca.org.ukor call 01382 432490.

Fancy a job that’ll send shivers down your spine? The Edinburgh Dungeon is on the hunt for theatrical talent to join our twisted cast and help bring Edinburgh’s gruesome past back to life. This is not your average gig – this is a 75-minute interactive tour through some of the city’s most delightfully disturbing history!

As an Actor. you could find yourself playing a bloodthirsty Judge, the dastardly Torturer, a member of Sawney Bean’s family (yes, we’re still talking about that lot), the ‘Foul Clenger’, or even Mary Queen of Scots herself, because why not? Each character has a script, but you’ll need to bring a bit of flair and improv to really make them your own. Oh, and did we mention you’ll be controlling some proper spooktacular special effects while you’re at it?

Performances are regular – every 8 to 10 minutes during peak times, so stamina is key. You’ll be performing in tight, mysterious spaces (because, well, it’s a dungeon). And yes, flexibility is essential, we are offering full and part-time contracts. This role involves evenings, weekends, and even some late-night shenanigans for our special ‘Dungeon Lates’ events.

Qualifications & Experience
*A background in performance and character acting (formal training a plus, but not essential if you’ve got the talent).
*Strong characterisation skills that would make a statue shudder.
*A voice that commands attention (bonus points for a convincing Scottish accent, but if you can nail it, we’ll be impressed).
*Quick script learner with a knack for taking direction.
*An improv master who can react to our guests and keep their cool in the midst of chaos.
*Stamina – because you’ll need to keep your energy up as you perform multiple shows, without letting the quality drop.

Benefits
*Monthly Bonus based on customer satisfaction
*25% discount in our retail shops and restaurants
*40% off LEGO online
*Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
*Employee pricing up to 55% off cinema tickets

The cell doors are open and ready to welcome you…

We are looking for an experienced and talented Functions and Events manager to join the team at our fantastic property, Fyvie Castle.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Spread over various floors, Fyvie Castle boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character and is an established premier venue for weddings, corporate events and functions.

PURPOSE OF THE ROLE

To further develop and drive hospitality in its corporate and commercial capacity whilst maintaining and enhancing access to all through educational and family events.

The Visitor Services Supervisor (Weddings & Events) at Fyvie Castle plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for opening arrangements, functions and events, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive and approachable with a flair for innovative ideas.

KEY RESPONSIBILITIES:

• Planning and operational delivery:
o In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives.
o Continue to expand and develop the ongoing yearly event plan.
o Maintain and record all communications pertaining to all functions and events.
o Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site.
o Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
o To act as Duty Manager on a shared basis, which will involve weekend and evening work.

• People management:
o Line manage one Visitor Services Assistant and coordinate events volunteers.
o Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
o Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
o Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
o Deputise as Duty Manager and coordinate site teams to support normal and event operations.

• Direct management of the heritage:
o Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists.
o Ensure each and every event promotes the Trust’s Strategic Themes

• Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for visitor services at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.

• Health, Safety & Environmental (HS&E) Management:
o Demonstrate responsibility and accountability for H&S relating to visitor services and castle activities , embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
o Demonstrate responsibility and accountability that visitor services and castle working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Event & Hospitality Management:
o Hands-on management and delivery of a diverse events schedule, leading from the front to set up events across the Fyvie Castle estate, including regular movement of event materials in various spaces in a historic interior.
o Develop and promote – in conjunction with the Operations Manager and the Visitor Services Supervisor – corporate/private-hire business, and a program of special events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
o Undertake direct and indirect interaction with corporate/private-hire clients, and those attending events; ensuring that their needs are anticipated and met as part of part of the property’s drive for excellence in customer care.
o Ensure that efficient arrangements are made for the property for events, and corporate/private hire.
o Coordinate, supervise, and personally participate in the staffing of corporate/private-hire functions and events, and with the advice and support of specialist/advisory staff and volunteers.

Winton Castle & Estate, half an hour from Edinburgh, offers award-winning hospitality alongside traditional farming and forestry. The events team are looking for assistance with outdoor activities, private and corporate hospitality, weddings and self-catering holiday properties. Are you an all-rounder with a ‘can-do’ attitude, willing to support the hospitality team and Caretaker with running events as well as general upkeep and maintenance around the Castle and Estate? If ‘yes’, please read on!

Job outline:
You will be involved in setting up/clearing down of indoor and outdoor events, preparing the Castle, the activity areas and the self-catering holiday accommodation for guests and getting things back in order when they depart. You will also be involved directly with guests and visitors during event operations e.g. assisting at clay pigeon shoots and Highland Games, which may even involve tossing a caber! You will have the natural ability to comfortably interact with and look after guests. You’ll assist with larger group events and lead small outdoor activity groups who are all there to have fun and enjoy their visit. Aside from event and activities work, you will assist the caretaker with property and equipment issues and maintenance. This is a physically active role with regular heavy lifting and trips up and down stone stairs within a 5-storey castle.

Essential:
• A people person who enjoys interaction
• Ability to take part in physical outdoor activities with clients e.g. Highland Games
• Initiative – even the best planned events and well-maintained properties can change, necessitating common sense with an ability to accommodate changes
• Flexibility – hospitality hours can be irregular, you will be able to adapt your working week to suit the business needs
• Organised and comfortable with IT for planning and record keeping
• Driving licence valid for driving in the UK

Duties:

Operations:
Setting up & clearing equipment for events, from tables, chairs & bar units to cabling for marquee events, or setting up heavy equipment for outdoor activities. Assisting with all types of events and activities both indoor and out. Taking care of deliveries arriving at the Castle and with trades and suppliers arriving.

Assist with meeting and greeting guests, assisting with luggage, assist with preparing self-catering properties for guests’ self-check-in and transporting luggage and guests during their stay. Being part of an “on-call rota” for out of hours guest services and check-in and check-out procedures for self-catering properties.

Logistics, Repairs & Maintenance:
Preparing recycling and commercial waste ready for weekly collection and assist the Caretaker manage the commercial waste contracts. Assist the Caretaker with estate meter readings, vermin control arrangements and with sourcing/ordering parts & equipment required for the jobs in hand. The majority of property repair and maintenance tasks are expected to be taken care of by the Caretaker, albeit that some duties will inevitably be delegated to this role.

Security:
Along with the Caretaker you’ll carry out regular testing of intruder & fire alarms and equipment and ensure preparedness for emergency procedures.

Health and Safety:
Assist the Caretaker with Health & Safety responsibilities.

Liaison:
The successful applicant will report to the Estate Caretaker. The varied nature of roles on the estate requires that everyone be a team player – within your own team and with other teams on the estate when help is needed.

Terms and Conditions:

The Estate vehicle insurance policy is restricted to drivers aged 25 and over therefore applications cannot be considered from anyone under this age.

Hours of work:
Your hours of work will total 40 per week. Your days/hours may change from week to week to accommodate the events schedule. An average working week (not including out of hours and specific event work) is Tuesday to Saturday, 8am to 4.30pm with half an hour for lunch with flexible hours on Saturday between 8am to around 6pm depending on the event schedule. Flexibility will be required to adapt these hours when required to assist before, during or after events.

Start date:
Immediate start available.

Closing date:
Early applications welcome

How to apply:
Please send your CV and a short covering letter to recruitment@wintoncastle.co.uk

Location: 4th floor, 38 Albion Street, Glasgow, G1 1LH
£42,053.49 – £48,761.69
GLA13335

Glasgow Life is looking for an Event Manager – Industry and Activation to join us on a full time, permanent contract. As the Event Manager – Industry and Activation, you will be joining our in-demand events team, as part of a dedicated team responsible for scoping and bidding of events, as well as delivering the city’s annual and one-off events.
More about our Events team
Glasgow Life is the strategic lead for events in the city and recently launched Glasgow’s Events Strategy 2035 (visit – https://www.visitglasgow.org.uk/events/events-strategy-2035). The team invests to attract, create and grow cultural and sporting events. We deliver high-profile annual events, including the Merchant City Festival, Glasgow Mela, the World Pipe Band Championships and Glasgow’s winter events. We also deliver one-off major events and programmes, most recently delivering the World Athletics Indoors Championships 2024, the inaugural 2023 UCI Cycling World Championships and European Capital of Sport 2023, with planning underway to host Glasgow 2026 and UEFA EURO 2028. Our team are the initial point of contact for events coming to the city. This includes working with local, national and international partners to maximise the economic, marketing and social benefits of events to the city. We aim to position and promote Glasgow as a world-leading event destination boosting the city’s tourism profile, while driving positive impacts and legacies for local communities.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
The Event Manager – Industry and Activation will work with the Senior Events Leads, colleagues and industry partners to coordinate and support the delivery of the Glasgow Events Strategy and Action Plan, including a new events industry forum, initiatives and partnerships to support and enable a thriving events portfolio and industry in Glasgow that drives positive economic, marketing and social impacts for the city. You will work with colleagues and partners to develop a city activation model to connect event organisers with local partners and programmes to maximise the economic and social benefits for the city. Develop and deliver specific activation programmes for key events, including exploring opportunities to secure external funding and support to amplify positive impacts.
The candidate
If you’re interested in joining us as the Event Manager – Industry and Activation you’ll need:
•Educated to degree level OR relevant equivalent significant experience in the areas of Event or Project Management or similar discipline.
• Employment experience as a senior operation manager in major events delivery and/or activation.
• Proven staff, project management and budget management experience
• Proven ability to work in a multi-agency and partnership environment communicating effectively across stakeholders and hierachies
• Employment experience of developing and managing partnerships in the events industry or similar sector.
Declaration of Interest applies.
You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will advise of the arrangements in place. This balance enables you to continue much-needed collaborative working.
Our Albion Street office has great links to public transport.
This role is working primarily 9am to 5pm, Monday to Friday.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date: 6th April 2025 and interviews are provisionally scheduled for w/c 21st April 2025

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/event-manager-industry-and-activation-417316
Closing date is 11.59pm on Sunday 06th April 2025

Information is available in alternative formats, on request.

We have four vacancies for this fixed term, seasonal, role.

One for a 7 month contract to start mid April (part time 30 hrs per week).
Three for a 3 month contract to Start June (full time 37.5 hrs per week).
The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Some of the things you’ll do

Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.

Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.

Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.

Work closely across relevant teams to deliver and support an agreed range of activities and events

Support the wider discovery and learning team in their engagement activities.

Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
Knowledge and understanding of what makes five-star customer service
First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.?
Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:

Starting salary of £23,400 (pro rata)
37.5hr or 30 hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

Closing date is midnight Wednesday 19 March.

Interview date will be on Wednesday 2 April.

Start date to be Wednesday 16 April.

We have 2 vacancies for this 3 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park.

The role

Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Some of the things you’ll do

Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.

Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.

Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.

Work closely across relevant teams to deliver and support an agreed range of activities and events

Support the wider discovery and learning team in their engagement activities.

Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
Knowledge and understanding of what makes five-star customer service
First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.?
Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:

Starting salary of £23,400 (pro rata)
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

The closing date is midnight Sunday 23 March.

Interviews will be held on Tuesday 8 April at Highland Wildlife Park.

Start date to be week commencing Monday 2 June.

This is a 5 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park

The role

Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. Delivering an innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, initiative-taking and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g., daily answering visitor queries and undertaking public talks, tours, and activities – providing a personal, knowledgeable, and positive level of service
Act as an RZSS ambassador in accordance with the charity’s core values.
Create dynamic, informative, engaging, and fun talks to capture the hearts and minds of our visitors – creating deeper connections with nature.
Working with your manager to contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation
Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging, consistent with team objectives and in line with RZSS’ mission and vision
Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g., attending team meetings, accessing team brief.
What we’re looking for:

Educated to degree level in relevant subject or equivalent experience
First-class customer service, e.g., interpersonal skills and ability to engage with a wide range of individuals, e.g., the public, internally and externally.
Ability to adapt and tailor delivery of often complex messages to diverse audiences
Experience of delivering conservation and scientific messages through public engagement
Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:

Starting salary between £24,407 – £25,017 pro rata
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

The closing date for this role will be midnight Sunday 23 March

Interviews will be held at Highland Wildlife Park on Monday 7 April

Start date to be week commencing 2 June 

About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons!
But it is the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the Role
The Event Sales Manager at Lost Shore Surf will play a pivotal role in driving revenue through exceptional event management, including corporate events and retreats, group events, surf competitions, surf camps, private events, partnership events, public events, exclusive hires and groups. The ideal candidate is passionate about the tourism and leisure industry, possesses strong sales acumen, and has a proven track record in event management and sales within the hospitality or tourism sector. This role requires a dynamic individual who can cultivate relationships with clients and collaborate with the resorts operational team, marketing team and 3rd parties to create memorable experiences.

This is a hands-on, high-energy role that requires a proven sales performer with a passion for hospitality, a knack for building relationships, and a keen eye for creating exclusive experiences. The ideal candidate will thrive in both a proactive and reactive sales settings.

This role demands a motivated event sales manager who can hit targets, build strong client relationships, and elevate our brand presence in the market.

What you will be doing:
– Develop and implement a strategic sales plan to achieve event bookings and group targets and maximise revenue from all events related business.
– Build and maintain strong relationships with event clients, understanding their needs and crafting tailored event proposal that reflect the resorts unique offerings.
– Conduct site tours, presentations and sales pitches to showcase the resort’s event space, our core offerings and capabilities.
– Collaborate with the marketing team to create promotional materials and campaigns that effectively target potential event clients.
– Manage the entire event sales process from inquiry through to contract negotiation, planning and execution, ensuring seamless experience for clients and their guests, including to create function sheets for operational team handover.
– Work closely with internal teams, including catering, operations, visitor experience, facilities, housekeeping, to ensure all details are executed to the highest standard and briefed accordingly.
– Monitor industry trends and competitor activities to maintain a competitive edge and identify new opportunities for growth.
– Maintain a comprehensive database of leads, bookings, and client communications, providing regular reports to the Head of Events and Sales.
– Create bespoke offers, events and initiatives to increase event-based revenue.
– Hold a strong understanding of the company’s products and industry competition.
– Follow up on inbound leads, outreach for new business, building client relationships, negotiating, and closing sales.
– Work closely with the Head of Sales & Events to identify gaps in the business that need promotional support to generate additional sales.
– Promote sales into the resort, account management and managing databases to ensure repeat custom from your contacts.
– Compile a weekly and monthly report for the Head of Sales and Events on the progress of each week’s sales leads, meeting outcomes and action points, as well as a tally of current and anticipated (pipeline) event sales volume.
– Build and maintain strong relationships with clients, 3rd parties, corporate partners, and key stakeholders to enhance business opportunities and customer satisfaction promoting private hire & groups.
– Manage 3rd party relationships with partners for Marketing and Sales activations and ticketed events.
– Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.

Skills and experience you will bring:
– Bachelor’s degree in Hospitality Management, Business, Event Management or a related field.
– Extensive experience in event sales, preferably within the hospitality and tourism industry.
– Proven track record of achieving exceeding sales targets and optimising revenue.
– Exceptional interpersonal skills, with a strong ability to connect with diverse stakeholders.
– Strong organisational and multitasking abilities, with keen attention to detail.
– Proficiency in event management software, CRM systems (Delphi preferred), and Microsoft office suits.
– A passion for the outdoor lifestyle, with a good understanding of the tourism and leisure industry and the events industry.
– Experience planning and executing corporate events and group events.
– Established network within the community, events industry and event-related vendors.
– Creative problem-solving skills and a proactive approach to client needs.

Additional Information:
At Lost Shore we encourage flexibility within our working patterns and as Events Sales Manager, you will need to be flexible with your schedule, meeting with clients and stakeholders at varying times in the week.

Why join the Lost Shore Team?
– Flexible approach to working to give a well-balanced lifestyle
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!
– Lost Shore is an equal opportunities employer. Every applicant and colleague has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression.

KEY RESPONSIBILITIES:

Planning and operational delivery:

In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives.

Continue to expand and develop the ongoing yearly event plan.

Maintain and record all communications pertaining to all functions and events.

Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site.

Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.

To act as Duty Manager on a shared basis, which will involve weekend and evening work.

People management:

Line manage one Visitor Services Assistant and coordinate events volunteers.

Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.

Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.

Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.

Deputise as Duty Manager and coordinate site teams to support normal and event operations.

Direct management of the heritage:

Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists.

Ensure each and every event promotes the Trust’s Strategic Themes

Business Management & Administration:

Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.

Ensure that the administration activities for visitor services at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on role you will welcome visitors to our Fort Douglas adventure playground, helping with children’s birthday parties and fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Coordinating bookings, supervising colleagues, responding to enquiries and getting involved with all aspects of our adventure playground, from admin support, safety checks, opening and closing procedures, you will play a key role in ensuring the needs of our visitors are met.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will be able to demonstrate initiative and the ability to communicate effectively with a wide range of people. Customer facing experience, good admin skills and an interest in the outdoors is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details.

The closing date for applications is 11 March.

Location: 38 Albion Street, G1 1LH
Ref: GLA13109

Glasgow Life is looking for a Project Manager (Events) to join us on a full time, permanent contract. As Project Manager, you will be joining our in-demand events team, as part of a dedicated team responsible for delivering the city’s annual and one-off events, with a primary focus on Glasgow’s Winter Events and Merchant City Festival.
More about our Events team
Glasgow Life is the strategic lead for events in the city and recently launched Glasgow’s Events Strategy 2035 (visit – https://www.visitglasgow.org.uk/events/events-strategy-2035). The team invests to attract, create and grow major cultural and sporting events. We deliver high-profile annual events, including the Merchant City Festival, Glasgow Mela, the World Pipe Band Championships and Glasgow’s winter events. We also deliver one-off major events and programmes, most recently delivering the World Athletics Indoors Championships 2024, the inaugural 2023 UCI Cycling World Championships and European Capital of Sport 2023, with planning underway to host the 2026 Commonwealth Games and UEFA EURO 2028. Our team are the initial point of contact for events coming to the city. This includes working with local, national and international partners to maximise the economic, marketing and social benefits of events to the city. We aim to position and promote Glasgow as a world-leading event destination boosting the city’s tourism profile, while driving positive impacts and legacies for local communities.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Project Manager, you’ll be an integral part of the team, project managing and delivering major events. You will be reporting to the Event Operations Manager.
The candidate
If you’re interested in joining us as a Project Manager you’ll need:
•Educated to degree level OR relevant equivalent professional experience in the areas of Event Management, Sport, Culture or related discipline.
• Employment experience of Event Project Management.
•Employment experience of the operational and delivery elements of major cultural and or sporting events.
• Budget management experience.
• Knowledge and understanding of the guidelines detailed within the HSE’s ‘The Event Safety Guide’.
You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will advise of the arrangements in place. This balance enables you to continue much-needed collaborative working.
Our Albion Street office has great links to public transport.
This role is working primarily 9am to 5pm, Monday to Friday.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 16th February and interviews are provisionally scheduled for w/c 24th February.
Declaration of Interest applies.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/project-manager-events-411088
Closing date is 11.59pm on Sunday 16th February 2025

Information is available in alternative formats, on request.