Events

Contract Type: Temporary
Grade: FC03
Salary: £25,604.23 – £26,786.83 per annum, pro-rata (£13.64 – £14.27 per hour)
Hours: 15 hours per week
Location: Rothes Halls
Job Reference: ON000612

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Box Office Assistant to join our team at Rothes Halls on a fixed term basis.. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors. As part of the box office team, you’ll undertake duties including ticketing, cash handling, room and event enquiries, bookings administration and provide customer service information. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full job spec on our current vacancies page on our website.

About You

You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and delivering a high level of customer service is desirable.

You will put the customer first, and strive to provide an excellent experience to customers and visitors and have a can-do attitude. You should be able to work independently, and as part of a team.

How to Apply

If you would like to find out more information about this role before applying, please contact Caroline Livingstone, Assistant Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12pm on 7 May 2026.

OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

JOB PURPOSE

To assist the Visitor Services Manager – Creative Learning & Education in delivering a range of learning-based programming, including schools’ workshops, community group guided tours, weekend events, holiday family activities, and educational projects. This role also includes assisting tearoom teams to serve food and beverages for school and community groups, and some duty management responsibilities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To deliver the learning and engagement provision at the property to a set of agreed standards, as well as assisting in developing new and existing learning programmes across ages and ability-levels.
• To help develop and maintain the learning programmes and events at the property.
• To proactively develop a knowledge of Charles Rennie Mackintosh, Margaret Macdonald, Kate Cranston and the history of tea rooms in Glasgow and provide specialised tours and talks to the general public and visiting groups.
• To ensure that the learning programmes on offer are relevant to potential users and are evaluated for further development in order to ensure uptake, and to maintain records of visitor figures, evaluations and monthly reporting.
• To assist with promotion and booking systems for all schools’ workshops, community group guided tours, weekend events, and holiday family activities, including recording dietary and access requirements.
• To help develop and maintain The Mackintosh Tearooms social media presence.
• To work closely with volunteers at the property and assist with their management.
• To support the Learning Manager in ensuring the best presentation of the property and the safe and efficient provision of quality learning experiences.
• To ensure Safe Systems of Work are implemented effectively within all activities undertaken and with external contractors.
• To assist with supervising future apprenticeships, student placements internships or any learning assistant roles.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Desirable
• Educated to degree level in a related field including but not limited to history, arts, education, hospitality and food technology, tourism, museum education or possessing similar experience.

Experience

Essential
• Experience of working within a museum, education or cultural setting.
• Excellent organisational skills, creative thinking and attention to detail.
• An awareness of the Scottish education system and current curricular thinking.
• Excellent communication and interpersonal skills (especially with regard to addressing groups)
• Ability to work directly and effectively with learners of all ages, abilities and interests.
• Competent user of Microsoft Office products and social media sites including, Facebook and Instagram.
• Ability to work effectively, independently and as part of a team.
• A flexible attitude and willingness to work evenings and weekends as required.
• A demonstrable interest in the heritage sector.

Desirable
• Experience in development and delivery of learning programmes, events and resources for all ages.
• Understanding of varied approaches to learning.
• Experience of using booking systems, data entry for event listing sites and promotion of events
• Experience of serving food and beverage in a hospitality setting
• Experience of duty management responsibilities, such as building checks, first-aid or fire marshalling
• Demonstrable existing interest in the stories of Charles Rennie Mackintosh, Margaret Macdonald, Kate Cranston or Scottish food heritage.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Weddings / Events

Assisting with initial enquiries, viewings, bookings and client support on the lead up to their wedding / event.

Ensuring good housekeeping of Ossian’s Hall.

Assisting with the set up, stewarding and break-down of weddings / events.

Ensuring suppliers adhere to Trust policies and procedures and that efficient arrangements are in place for weddings and events.

Actively feeding back visitor / guest comments to line manager to develop and improve offer, service and operations.

Working flexibly across days, departments and sites as needed.

Acting as the main point of contact for all weddings and events in the absence of the Visitor Services Supervisor.

To provide a consistently high standard of visitor care at all times

Participating in the staffing of weddings and events.

Welcoming all visitors to the site in a friendly, efficient and knowledgeable manner. This includes visitors with special needs / impairments (in accordance with the Disability Discrimination Act), international visitors, and groups.

Answering visitors’ queries about the site, it’s history and the local area.

Promoting National Trust for Scotland brand to include our membership scheme (including gift aid), events, other properties and any promotional campaigns.

To maintain excellent standards of site and personal presentation at all times

Ongoing operational cleaning of Ossian’s Hall including sweeping, dusting, polishing and window cleaning.

Ensuring Ossian’s Hall / Wild Woodland areas are ready to welcome wedding parties / event attendees by the agreed times.

Ensuring wedding / event toilet is clean and well stocked on wedding / event days.

Clearing litter in car park, pathways and wedding / event areas.

Placing appropriate signage at suitable points in advance of and on wedding / event days.

Wearing correct uniform, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to line manager.

Ensuring all weddings and events are in line with the Trust’s environmental policy and being mindful of the Trusts obligations to minimize the impact on the environment.