Events

JOB PURPOSE
This is an exciting opportunity within the heritage industry, the job exists to support wedding and events business, from enquiry to delivery, at The Hermitage, North Perthshire. The ideal candidate must be passionate about our vision for the future and what we do every day as an organisation: Bringing people together and giving them the greatest visitor experience. The Visitor Services Assistant is often the “face” of the Trust to visitors and clients, directly influencing public perception of the Trust and is crucial to developing and maintaining the Trusts reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Weddings / Events
• Assisting with initial enquiries, viewings, bookings and client support on the lead up to their wedding / event.
• Ensuring good housekeeping of Ossian’s Hall.
• Assisting with the set up, stewarding and break-down of weddings / events.
• Ensuring suppliers adhere to Trust policies and procedures and that efficient arrangements are in place for weddings and events.
• Actively feeding back visitor / guest comments to line manager to develop and improve offer, service and operations.
• Working flexibly across days, departments and sites as needed.
• Acting as the main point of contact for all weddings and events in the absence of the Visitor Services Supervisor.

To provide a consistently high standard of visitor care at all times
• Participating in the staffing of weddings and events.
• Welcoming all visitors to the site in a friendly, efficient and knowledgeable manner. This includes visitors with special needs / impairments (in accordance with the Disability Discrimination Act), international visitors, and groups.
• Answering visitors’ queries about the site, it’s history and the local area.
• Promoting National Trust for Scotland brand to include our membership scheme (including gift aid), events, other properties and any promotional campaigns.

To maintain excellent standards of site and personal presentation at all times
• Ongoing operational cleaning of Ossian’s Hall including sweeping, dusting, polishing and window cleaning.
• Ensuring Ossian’s Hall / Wild Woodland areas are ready to welcome wedding parties / event attendees by the agreed times.
• Ensuring wedding / event toilet is clean and well stocked on wedding / event days.
• Clearing litter in car park, pathways and wedding / event areas.
• Placing appropriate signage at suitable points in advance of and on wedding / event days.
• Wearing correct uniform, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to line manager.
• Ensuring all weddings and events are in line with the Trust’s environmental policy and being mindful of the Trusts obligations to minimize the impact on the environment.

Health and Safety
• Demonstrating H&S compliance in relation to visitor services and site activities.
• Using personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
No formal educational qualification required.
Desirable
• A formal qualification in Event Management or Hospitality.
• Current first aid certificate (or be willing to train and use)
• A full, clean driving license for driving in the UK.
Experience
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through strong inter-personal skills.
• Excellent organisational, time management and coordination skills.
• Effective verbal and written communication skills combined with confidence in dealing with a wide range of clients / visitors.
• Flexible, helpful outlook to clients, visitors and colleagues.
• Competent user of Microsoft Office products.
• Familiar with the use of social media to promote site, weddings and events.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.

Desirable
• Event management experience.

JOB PURPOSE
To ensure that the garden and related policies of Threave Garden and Estate are managed and maintained as a nationally recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

This role will be as a key member of the Threave Garden team, predominately, but not limited to, working in the productive walled garden.
Threave is one of the National Trust for Scotland’s top visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Key Purposes of the job will be met by:
1. Undertaking – Walled Garden, Sowing/growing and harvesting vegetables, pruning fruit, weeding, planting and maintaining all areas, to the required high standards expected by the Trust and for the maximum safety of staff and public, and enjoyment by visitors including other professionals in the horticultural industry. On occasions you may also be required to work within the grounds, carrying out practical maintenance (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement.
2. Fostering positive relationships with local communities and organisations to promote the work of the Trust.
3. Supervising, Supporting and Directing volunteers and/or staff members, including trainees to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self-motivation, organisation, planning, and prioritisation skills along with good time management.
5. Undertaking such other reasonable duties as may be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
7. Be able to work on a rota ( 1 in 6 ) of 2 to 4 hrs for garden duty weekends TOIL will be given
8. On occasions you maybe required to provide garden / walled garden talks and tours

The current duties of this doesn’t require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
 A Horticultural qualification at RHS level 2 or equivalent, showing demonstrable Horticultural knowledge.

Desirable

 Current driving licence valid for driving in the UK.

Experience
Essential
 Demonstratable experience with sowing/growing and harvesting vegetables.
 Demonstratable experience with pruning and maintaining of hard and soft fruit
 Relevant practical experience in general amenity gardening and also maintaining production within a walled garden to supply Threave kitchen.
 Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants and pruning.
 Sound demonstrable plant knowledge and identification skills.
 Some practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Excellent interpersonal and communication skills; confident in interacting and dealing with trainees, volunteers and visitors; and able to represent the Trust.
 Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
 Eye for detail and finish, quality standard and best practice.
 Sound knowledge of basic tools and machinery use and maintenance

Desirable
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
 Experience of working in a garden open to the public.
 Experience of working in a mixed team that includes short-term/seasonal staff, trainees and/or volunteers.
 The ability to take on other tasks required by the Head Gardener, such as driving hired vehicles and vans.