Hospitality and Catering

Seasonal Gardener

JOB PURPOSE
Under the direction of the Head Gardener and First Gardener, to ensure that the formal garden and estate at Haddo House are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include but not limited to:
a. Hand-weeding of beds and borders
b. Planting out (under direction of staff)
c. Grass-cutting, strimming, hedge-cutting and raking/collection
d. Cutting of lawn edges
2. Assisting with general property maintenance duties for the maximum safety of, and enjoyment by, visitors. Activities may include but not limited to:
a. Refuse disposal
b. Raking gravel paths
3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate
4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors.
5. Working with the full-time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering
7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.
This role does not require you to undertake a criminal records check.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualifications required – but previous gardening experience is highly desirable
• Driving License, valid for driving within the UK
Experience
Essential
• Should be experienced with a wide range of hand tools and basic machinery / equipment (e.g. lawn mowers, strimmer) or willing to be trained
• Excellent interpersonal and communication skills, confident in interacting and dealing with a wide range of people, and able to represent the Trust
• Some practical knowledge of Health and Safety processes and the ability to work effectively within these processes
• Capable of working effectively within a team environment, but equally able to work unsupervised
• Good organisational and time management skills – including the ability to prioritise work where necessary
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland

Desirable
• A genuine love for gardening and garden maintenance is highly desirable
• Experience of working in a garden open to the public
• Competent IT skills sufficient for use of the internet and for completing intranet training modules

Senior Housekeeping Supervisor

Senior Housekeeper Supervisor

Job Title
Full-Time Senior Housekeeper Supervisor
Department
Estates & Housekeeping
Reporting To
Head Estates & Housekeeper
Direct Reports
Housekeeping Supervisors
Peer Relationships
Fellow Housekeeping Team
Contract Type
Full-Time, Permanent

ABOUT LOCH INSH

Loch Insh Outdoor Centre is an award-winning holiday destination in the Cairngorms National Park. Set in 15 acres of mature woodland on the shores of Loch Insh, the business encompasses a 20-room main lodge, 13 chalets, two apartments, an events venue, and The Boathouse Restaurant, alongside a thriving watersports and ski sports activity centre.

See www.lochinsh.com.

WHAT ARE YOU HERE TO DO?

As the Senior Housekeeping Supervisor you are the brains, backbone and cleanliness standard setter of all housekeeping operations within Loch Insh accommodation estate. You are responsible for scheduling available staff resources across housekeeping and laundry operations and planning the recruitment of seasonal housekeeping staff and engagement of external agency contractors to meet the peaks and troughs of demand.

You are also responsible for setting cleanliness standards across all guest accommodation across the estate. In conjunction with the Estates and Housekeeping Manager you will coordinate deep cleans during the quieter times of year and inducting new employees and training them to an ability where they can

You report directly to the Head of Estates and Housekeeping and you line-manage your housekeeping team directly.

Assistant Food & Beverage Manager

What we do? Restoration Yard is a truly special place. Just a few miles from Edinburgh and set within the historic Dalkeith Country Park, it’s the perfect place to eat, shop and restore. Visitors can enjoy a quick bite or caffeine fix in the Coffee Bar, enjoy a delicious breakfast or lunch in our restaurant, The Kitchen; browse handpicked fashion, beauty, food and homeware in our shopping haven, The Store; or focus on wellbeing in our wellness space or outdoor sauna. The Park also provides a stunning background for a variety of events and special occasions.

The role? An exciting opportunity has arisen to join our food and beverage management team focussing on the smooth running of The Kitchen – a light-filled dining environment with panoramic views of the River Esk – as well as supporting our other food outlets as required. Working closely with our Head of Food & Beverage and front of house team, the successful candidate will help to deliver efficient daily service, ensuring we consistently deliver high standards of service, while supporting and motivating the wider team.

The person? As an experienced hospitality professional, you will have excellent people skills, an eye for detail, and a commitment to the highest standards of service and presentation. You’ll thrive in a fast-paced environment and be able to support and motivate the team during our busiest times. Candidates must have worked at management or supervisory level and knowledge of food hygiene and licensing regulations.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 6 May.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Destination Assistant

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the role

We currently have an exciting opportunity for a Destinations Assistant to join our Destinations team in Fort Augustus You will work as part of the front of house team to create memorable experiences for visitors to the Caledonian Canal Centre.

The role is offered on a permanent basis, and with an incremental starting salary of £28,106 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.
Qualifications and knowledge required:

Barista experience beneficial but not essential
Food Safety Level 2 beneficial but not essential
Skills and experience required:

Excellent interpersonal skills and communication skills
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
A flexible approach to the role and willingness to learn
Qualities & abilities required:

A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Holiday Let & Housekeeping Supervisor

JOB PURPOSE
To provide a high standard of housekeeping and guest welcome at Brodie Castle including all holiday lets, office spaces, campsite and public facilities.
To maintain oversight of cleaning standards in relation to the above places by you and your team.
The Holiday Let and Housekeeping Supervisor is responsible for ensuring all health and safety compliance requirements and documentation are fulfilled across all Brodie holiday lets.
To manage, lead and support a small team of housekeeping assistants.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Holiday Lets
• Monitoring of overall standards of cleaning and housekeeping carried out by you and your team with the ability to give feedback and motive team to deliver high standards.
• Monitor and report any maintenance issues with the maintenance team and ensure appropriate action is taken.
• Establish a cleaning schedule for all holidays lets as required.
• Ensuring linen etc. is bagged ready for delivery to the laundry and carrying out regular laundry duties on the premises.
• Welcoming guests in accordance with the standards required by The National Trust For Scotland.
• Take responsibility for troubleshooting issues that may arise during a guests stay during office hours and out of hours on a shared rota basis.
• Carry out regular inventory checks.
• Work with Property Administrator on managing bookings accordingly and associated liaison with other Trust staff and departments.
• Work closely with the central NTS Holidays Team to maintain brand standard.
• Monitoring and maintaining stocks of all consumables including cleaning products.

Office Spaces
• Establish a cleaning schedule and processes.
• Responsible for maintaining good levels of cleanliness in all communal spaces such as staff kitchen and toilet areas, hoovering all office spaces and mopping floors.
• Be the Green Champion for Brodie Castle.

Campsite and Public Facilities
• Establish a cleaning schedule and lead high standards throughout.
• Monitoring of overall standards of cleaning and housekeeping carried out by you and your team with the ability to give feedback and motive team to deliver high standards.
• Monitoring and maintaining stocks of all consumables including cleaning products.
• Monitor and report any maintenance issues with the maintenance team and ensure appropriate action is taken.
Soft Play
• Establish a cleaning schedule and lead high standards throughout.
• Monitoring of overall standards of cleaning and housekeeping carried out by you and your team with the ability to give feedback and motive team to deliver high standards.

General

• Sharing the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste.
• Carry out regular Duty Management of Brodie Castle on a shared rota basis to ensure daily operating runs smoothly and any emergency procedures are followed.
• Work together with the wider Brodie team to support departments as required and inspire a great team dynamic.
People Management
• Supervision and monitoring of the work of the Housekeeping Assistants. Ability to give feedback and motive team to deliver high standards.
• Regular liaison with other property staff, regional central support teams and curatorial and collection team
• Friendly and considerate contact with guests and members of the public.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Personal commitment to high standards of cleaning with an eye for detail and finish.
• Ability to manage time efficiently and effectively in an environment of changing priorities.
• Ability to provide supervision and mentoring of others through positive encouragement and feedback.
• This is a physical job, which will normally include lifting and carrying cleaning equipment.
• Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Experience in a customer facing, service environment.
• Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

• Hold a current First Aid Qualification or be willing to uptake training.

Desirable
 Full UK Driving License

Sous Chef

Be part of something special at the Calanais Visitor Centre as we prepare for an exciting new chapter. We’re looking for an experienced and passionate Sous Chef to support the development of our catering offer within a unique, world-class visitor attraction. Working with fresh, local and seasonal ingredients, you will play a key role in delivering high-quality food that enhances the overall visitor experience.
In this role, you’ll support menu planning and development, assist with the day-to-day running of the kitchen, and help maintain high standards of food quality, presentation, and hygiene. You will also contribute to developing a varied catering offer, from café service to functions and special events, while supporting and mentoring junior team members.
This is a full-time role, averaging 37.5 hours per week across the year, with flexibility required including evenings, early mornings and weekends. Salary is £30,000–£35,000 per annum, depending on experience.
For full job description and to apply visit: https://careers.calanais.org/roles
Closing date: 4th May

Commis Chef

Be part of the team behind the future of the Calanais Visitor Centre. We’re looking for a passionate and creative Commis Chef who is eager to develop their skills and grow their talent in a fast-paced, supportive kitchen environment. This is a fantastic opportunity to learn from experienced chefs while contributing to a high-quality food offering in a unique setting.
You’ll assist with food preparation for a varied café menu, support daily kitchen operations, and help deliver freshly prepared dishes using local and seasonal ingredients. The role offers hands-on experience across all aspects of kitchen work, including baking, stock handling, and maintaining high standards of cleanliness and food safety, while building your confidence and technical skills.
This is a part-time seasonal role, with a minimum of 15 hours per week and flexible working required, including weekends and occasional early mornings or evenings. The hourly rate is £13.45.
For full job description and to apply visit: https://careers.calanais.org/roles
Closing date: 4th May

Kitchen Porter

Play a key role in supporting the kitchen team at the Calanais Visitor Centre. We’re looking for a hardworking and reliable Kitchen Porter who takes pride in maintaining high standards of cleanliness and hygiene, helping ensure the kitchen operates smoothly and efficiently during busy service periods.
You’ll be responsible for keeping all kitchen areas clean and organised, operating dishwashing equipment, and ensuring that all utensils, crockery, and kitchen equipment are cleaned and stored correctly. You will also support the wider team with deliveries, waste management, and general kitchen duties, contributing to a safe and well-run working environment.
This is a part-time seasonal role, working 22.5 hours per week, with flexibility required including weekends and occasional early mornings or evenings. The hourly rate is £13.45.
For full job description and to apply visit: https://careers.calanais.org/roles
Closing date: 4th May

Visitor Services Supervisor – Food & Beverage

Purpose of role

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities
Catering Operation
• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.
Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving Food & Beverage budget
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Supervise daily cafés till operations and perform end-of-day income reconciliation
• Support the F&B Manager with menu costing and stock-taking.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant previous experience of working in an operations role in the hospitality industry
• Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
• Excellent customer service skills.
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands
• Confident communication skills (written and spoken)
• Ability to be proactive and to take initiative.
• Experience with cash handling, monitoring, and interpreting financial data.
• Computer literacy and familiar with Microsoft software
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
• Food Hygiene Qualification (or willingness to train)
• First aid Certificate (or willingness to train)
• Barista training (or willingness to train)
• Alcohol License (or willingness to train)