Hospitality and Catering

Join the Fruitmarket team!

We are looking for friendly, attentive and reliable waiting staff to join our team. We pride ourselves on creating a fair and friendly workplace with an attractive package of staff benefits. This role will be a floor service role with no bar skills required.

We will only consider applications from people with a minimum of 6 months’ restaurant table service experience.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Working hours will largely be during our regular opening hours (which are 9am to 6pm, 7 days a week) but the role also involves working events outside of these hours. We are seeking a team member who will be passionate about table service and maintaining and improving the guest experience in the cafe.

This post is paid at Real Living Wage, currently £13.45 per hour, plus tips.

The ideal candidate will be seeking between 14-28 hours per week and available for a minimum of 4 days out of 7.

Application Process
For an informal discussion about the role please contact Craig on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please read the job description and submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

The application deadline is Monday 01.06.26 at 12 noon. If you have not heard from us by 23.06.26 then your application has not been shortlisted.

JOB PURPOSE
To provide operational coordination and supervision of food, beverage & hospitality at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for food & beverage, hospitality & duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environment to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, F&B, (including ordering, merchandising, sales targets)
• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests
• Overseeing and ensuring that the sale of alcohol legislation is adhered to.
• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

• Working with the Functions & Events Supervisor to deliver the F&B offer for weddings, hospitality, and corporate events
• Duty management and oversight/maintenance of the property
• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

• Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Security of the Property.
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
• Significant previous experience of working in an operations role in the hospitality industry – including experience managing, leading, coordinating and developing a team with varying remits and professional competences
• Significant previous experience in a customer facing, service environment
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors, and other stakeholders, with a friendly, confident manner
• Excellent organisational, administrative, and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
• Proven sales skills with the ability to achieve targets.
• The ability to think and act quickly when confronted with emergencies.
• To hold, or, have the ability and willingness to hold a Scottish Personal Licence Holder’s Certificate and Personal Licence
• To hold, or, have the ability and willingness to achieve an Intermediate Food Hygiene Certificate
• Access to own transport.
• A full clean driving license valid for the UK and access to a vehicle suitable for use on Trust business (with appropriate business insurance)

Desirable
• A genuine understanding of, and belief in, the work of the National Trust for Scotland
• Previous event coordination/management experience
• An understanding and experience of food and beverage operations within an historic/heritage environment
• A formal qualification in Hospitality, Tourism or Event Management.
• Strong knowledge of Microsoft Office applications: Access, Excel, PowerPoint, Word

JOB PURPOSE

The Hospitality Apprentice role at the café provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Visiting the café is an essential part of the visitor experience and the apprentice will take on the role of café assistant seeking to make the café visit a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Hospitality Apprentice will work as part of the professional team there helping to give visitors from across the globe a warm welcome to the cafe and help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (Diploma in Hospitality at SCQF Level 5) with our approved training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the café the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from our training provider, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 6 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the café the apprentice will provide a consistently high standard of visitor care at all times:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner
 Assisting in food preparation and stock management
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients
 Checking our visitors experience of catering and enquiring whether all their needs are met
 Promoting the National Trust for Scotland and the benefits of Trust membership
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service
 Regular interaction with all members of the public

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets
 Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
 This is a development role so there are no set qualifications for this post.
 Ability to work within a team to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Ability to balance training and expectations of the course curriculum alongside café duties.

Desirable:
 Basic Food Hygiene Qualification
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.