Hospitality and Catering

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Leith Hall, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.
You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.
Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:
• To maintain excellent standards of site and personal presentation at all times,
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end,
• Ensuring all food and produce is prepared and displayed to a high standard,
• Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups, processing their catering purchases in a knowledgeable manner,
• Providing information about the site, its history, contents, offers and merchandise products,
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Wearing correct uniform, name badges, or PPE as required,
• Reporting all instances of damage and wear and tear issues promptly to your line manager,
• Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas,
• Ensure that food offerings are consistently served at healthy standards,
• Safely operate appropriate machinery and equipment for assigned tasks,
• To actively upsell products and services to facilitate the visitors’ enjoyment,
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations,
• Be aware of the team’s targets for generating income and aim to achieve and exceed them,
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings,
• To work flexibly across sites as needed,
• Report all incidents directly to line manager.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by VSM- Food & Beverage

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘
Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills – adaptable to customer type and product.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous experience withing café, restaurant, and events operation with Food & Beverage background
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation
• Access to own transport

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments including the external catering trailer.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Keeper of The Catch – Culinary Lead

The Opportunity:

CODE is developing a new premium food and drink experience within our Edinburgh hospitality portfolio, which currently includes The Court, The Lost Close, and The Pend.
We’re looking for a talented, commercially minded culinary lead to help shape and launch a new seafood-led guest experience in the heart of Edinburgh’s Old Town. This is a hands-on role for someone who understands exceptional Scottish produce, can build strong supplier relationships, and knows how to deliver quality, consistency and pace in a premium but accessible format.

This is not a traditional restaurant role. It is a chance to influence a new concept from the ground up, from sourcing and menu development through to stock control, service flow, team training and guest experience.

We need someone who can make the food side work beautifully, commercially and consistently.

What You’ll Do:

Shape the food offer
Develop and maintain a short, seasonal, seafood-led menu that is simple, brilliant and led by the quality of the produce.

Build supplier relationships
Source well, negotiate confidently, and build trusted relationships with fishmongers, shellfish suppliers, smokehouses and Scottish producers.

Own the standards
Oversee food safety, storage, preparation, presentation and consistency across the operation.

Support the guest experience
Work with the wider CODE team to create a food and drink offer that feels distinctive, premium and rooted in Scottish provenance.

Curate complementary drinks
Help shape a concise drinks list that pairs intelligently with the food offer and sits comfortably within the wider CODE portfolio.

Lead a small team
Recruit, train and manage a compact kitchen and service team, setting clear standards without unnecessary fuss.

Manage the numbers
Take responsibility for food cost, GP, waste, stock control and supplier spend. This is a premium product, so the margins need to work.

Who You Are

You have genuine experience sourcing and working with high-quality Scottish seafood.
You understand when the product should be the star and when to get out of its way.
You’ve run, led or helped develop a kitchen, food counter, seafood offer, pop-up, events food operation or premium casual concept.
You understand speed, consistency and quality in equal measure.
You are comfortable with supplier negotiation, stock control and food safety compliance.
You can think commercially without compromising the product.
You care about provenance, sustainability and Scottish food culture.
You are hands-on, ego-free and excited by the idea of helping build something new.

The initial phase will involve supplier conversations, menu development, operational planning and preparation ahead of launch.

How to Apply
Send your CV and a short note, no more than one page, telling us:

What kind of Scottish seafood-led menu you’d build for a premium casual guest experience
Which suppliers, producers or products you rate highly
Why this kind of launch appeals to you
We’re more interested in your taste, judgement and supplier knowledge than a long list of previous employers.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities at Threave Garden & Nature Reserve, making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

Senior Pastry Chef

JOB PURPOSE

To supervise the pastry department including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock levels. Prepare a variety of desserts, pastries, or other sweet goods and will play a key role in the running of the kitchen by creating and maintaining high standards of quality in both co-operative teamwork and dishes.

Support the Head Chef to deliver standards and efficient delivery of food preparation and operation within the tea rooms, private dining and event spaces of the kitchen at The Mackintosh Tearooms creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards. The Pastry Chef will report to the Head Chef and work closely with the VSM F&B at the Mackintosh Tearooms.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervise pastry team
• Ensure that the required standards are adhered to in the production and preparation of food
• Ensure all complaints, requirements and suggestions by customers are attended to accordingly
• Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate
• Ensure all dishes are prepared and finished to required specification
• Monitor the quality and quantity of food prepared
• Manage HACCP as required
• Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes
• Ensuring the presentation of products produced will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
• Check quality of material and condition of equipment and devices used for cooking
• Guide and motivate pastry assistants and pastry chefs to work more efficiently
• Support recruitment and training
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Café Supervisor

Seasonal (until 31 October 2026)

What do we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House, one of our four unique heritage destinations and a hidden treasure in the Scottish Borders, visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? In this hands-on seasonal role you will help lead front-of-house catering operations throughout the busy summer and autumn seasons. Working across the Old Kitchen Café and The Horsebox outlet, you will support daily service, supervise front-of-house colleagues, prepare and serve food and drinks, keep stock and supplies well organised, and help ensure every visitor receives a friendly, efficient and memorable experience. You will also work closely with the management team to support wider events and activities, providing regular duty management cover on a rota basis. This is a full-time role, working 40 hours per week over five days, including weekends.

The person? You will bring proven supervisory and front-of-house experience, along with practical food preparation skills and knowledge of food hygiene standards. Just as importantly, you will enjoy working with people, taking pride in delivering high standards of service, and be comfortable using your initiative in a fast-paced environment. Strong communication skills, a positive attitude, and the ability to motivate and support colleagues will be key. Access to your own transport is essential due to our rural location.

Why work for us? We offer excellent benefits including six weeks’ pro-rata holiday, gym and shopping discounts, and wellbeing-related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more details about the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 3 August.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, Catering and events (including ordering);
 Line management of Visitor Services Assistants (including rota administration)
 Duty management and oversight/maintenance of the property
 Ensure the property social media is managed to generate interest, engagement and help drive visitors
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day-to-day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation;
 Week-end reports and reconciliation;
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Hospitality Servers

Role: Part and full time roles available
Hours: Weekend and evening shifts

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts over 320,000 visitors a year from around the world and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction 2025.

Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.

This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 23 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

Greeting and guiding customers to their tables.

Up-selling additional products when appropriate.

Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.

Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

Serving food and drinks orders.

Arranging table settings and maintaining a tidy dining area.

Delivering and collecting bill payments.

Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).

Following all relevant health department regulations.

Providing excellent customer service to guests.

Company benefits include:

10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).

33 days pro-rata annual holiday entitlement.

Enhanced long service holiday entitlement.

Life Assurance.

Performance and loyalty payment scheme.

Complimentary tickets.

Employee Assistance Programme.

Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.

Free car parking for staff.

Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2025 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812