Hospitality and Catering

Hours: 32-hour contract, shifts will vary to be 10pm – 6am/11pm-7am
Duration: Permanent

The Royal Yacht Britannia, voted as the World’s No. 1 Attraction (Tripadvisor), is a five-star visitor attraction and exclusive evening events venue in Edinburgh. The onboard crew are committed to delivering the same standards of excellence that were expected when Britannia was in service.

Fingal, a former Northern Lighthouse Board tender, is permanently berthed on Leith’s vibrant waterfront and has been transformed into a five-star luxury floating hotel, restaurant, bar and events venue.

Events
Join our elite Events department, which hosts exclusive and elegant evening dinner and drinks receptions on board Britannia and Fingal Hotel. We are looking for a Night Porter to join our warm and professional team, working after events have finished, you will reset the ships’ dining areas to an exceptional standard, ensuring they are ready to welcome guests the following day.

Key responsibilities:

• Take pride in transforming our dining and service areas after each event, leaving every space beautifully presented and ready to welcome colleagues and guests the following day.

• Bring each venue back to life by arranging tables, chairs and service equipment to the required layout, creating a seamless, walk-in-ready start for the next day’s team.

Who We’re Looking For:

• Experience in front-of-house or luxury hospitality would be an advantage, giving you a strong understanding of the exceptional standards our guests expect.

• You will be confident working independently and taking ownership of ensuring every area is ready for the day ahead.

• You will enjoy the independence of night work and be comfortable working the regular 10pm–6am /11pm-7pmshift.

Successful candidates will have:

• A positive, enthusiastic approach

• A flexible, can-do attitude

• Clear, professional communication skills

• A passion for exceptional guest care

• Confidence working independently

• The ability to follow instructions accurately

Company benefits include:

• 6.6 weeks / 33 days pro-rata annual leave

• Staff discounts in the Shop, Royal Deck Tearoom at Britannia and The Lighthouse Restaurant & Bar and overnight stays aboard Fingal

• Uniform provided

• Convenient access via public transport links

• Complimentary tickets to Britannia each year of employment

• Up to £1,000 referral bonus through our Recommend a Colleague Scheme

• Up to 1 week / 5 days pro-rata additional long service annual leave

• Options to buy and sell annual leave

• Generous company pension (10% employer contribution, rising to up to 20% with employee contribution)

• Cycle to Work Scheme

• Employee Assistance Programme

• Training and development from day one

• Life assurance

• Employee events and celebrations

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you. Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Night Porter to: recruitment@tryb.co.uk

No agencies please. We appreciate your interest in joining our team. Due to the high volume of applications, successful candidates will be contacted directly by email.

Closing date: 6 November 2026

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Role

We are excited to introduce a new Head of Retail & Food & Beverage role to support the next stage of growth across our retail and hospitality businesses. This senior position will lead the strategic development and performance of our cafés and shops, helping to shape the visitor experience, drive revenue, and identify opportunities for innovation and improvement.

Working closely with the management team, you will help oversee daily operations, supervise staff, ensure compliance with food safety and health & safety standards, and contribute to the commercial success of the operation. You will lead by example, providing outstanding customer service while supporting colleagues to perform at their best while working as part of a team.

This role is a hybrid between getting involved hands-on when needed, while overseeing and driving the business on a day to day basis.

About Us

The estate has been part of the Scottish Borders since 1358. Everything we do is to ensure that we continue into the next millennium. Through our longevity we have developed deep connections with the land and its people, and we are guided by the principle that our operations benefit the health of the environment and the prosperity of local communities. We are not just enduring; we will constantly innovate and grow to maximise the potential of the region and land under our care so we will be a source of inspiration and a model estate for the 21st Century.

Passionate People

It takes a certain sort of person to flourish in a fast‑paced, multi‑dimensional environment like Roxburghe Estates. We look for talented, self‑motivated and enthusiastic individuals who can share our passion for providing a warm welcome and delivering exceptional experiences.

Our Values

Custodians – Community – Authenticity – Drive – Warmth

“To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.”

Key Responsibilities

Supervise the day-to-day operation of the retail outlets (Castle Gift Shop and Apple Shed) and food & beverage outlets (Courtyard Café and Terrace Café), ensuring a smooth, efficient and welcoming visitor experience.
Lead, motivate and support the team to deliver consistently high standards of customer service, presentation and operational performance.
Act as a Duty Manager, taking responsibility for the safe and smooth running of the visitor operation, including opening and closing outlets, responding to operational issues, and providing relief cover as required.
Support recruitment, induction, training and development of team members, ensuring staff are appropriately trained and understand their roles, responsibilities, policies and procedures.
Assist with staff rotas and daily resource planning, ensuring appropriate staffing levels and effective deployment of team members in line with visitor demand.
Deliver excellent customer service, acting as a key point of contact for visitors, resolving queries and complaints professionally and efficiently, and supporting the achievement of visitor survey targets.
Identify and organise opportunities to participate in external events, driving food and beverage sales through effective planning and community engagement.
Maximise sales and profitability across retail and F&B operations by monitoring sales performance, contributing to revenue targets and identifying opportunities to increase sales and improve commercial performance.
Collaborate with the Marketing team to promote our catering and retail functions.
Share responsibility for achieving the annual F&B budget, monitoring performance and supporting effective cost control.
Manage and support stock control, including ordering, receiving, replenishment, stock rotation and monitoring wastage, ensuring stock is available while minimising unnecessary costs.
Maintain high standards of presentation, cleanliness and service, ensuring all retail and F&B areas are consistently well presented and meet NTS standards.
Ensure full compliance with relevant legislation and organisational requirements, including food safety, food allergens, food hygiene, health & safety, licensing, environmental health, security and company policies and procedures, maintaining accurate records as required.
Ensure the safety and security of visitors, team members, premises, and stock by proactively planning ahead and escalating any issues promptly when necessary.
Carry out cash handling and financial procedures accurately, including till operation, cashing up and end-of-day procedures.
Identify and implement opportunities to improve operational efficiency and the visitor experience, working collaboratively with colleagues and responding to visitor feedback, surveys and customer insight to identify opportunities to improve products, services and the overall visitor experience.
Support wider business operations, working flexibly across the organisation and undertaking other reasonable duties as required.
Qualities You Will Possess

Passionate about delivering exceptional customer experiences and leading teams that take pride in their work.
A positive, approachable and inspiring leader who can motivate, develop and empower others.
Commercially minded, with the ability to identify opportunities to grow revenue, profitability and performance.
Strategic and forward-thinking, able to balance day-to-day operational demands with long-term business objectives.
Proactive, self-motivated and accountable, taking ownership of decisions and driving continuous improvement.
An excellent communicator and relationship builder, able to influence and collaborate effectively with colleagues, customers and external partners.
To be successful in this role you will need:

Full UK driving licence.
Excellent organisational, administrative and IT skills, with the ability to manage multiple priorities effectively.
Strong communication and interpersonal skills, with a genuine enthusiasm for delivering exceptional customer service, with the ability to remain calm under pressure.
Please apply by sending your Cover Letter and CV via Indeed, or you alternatively you can email this directly to cbell@floorscastle.com.

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
Life insurance
On-site parking
Work Location: In person

Join the Fruitmarket team!

We are looking for an experienced chef to join our team on a permanent basis. We encourage applications from chefs with at least 12 months’ experience and will consider applications for full-time or part-time work. The right candidate will be punctual, organised and hard working.

The Fruitmarket cafe is popular with our exhibition audiences and with commuters, local residents, and tourists. We pride ourselves on creating a fair and friendly workplace with an attractive package of staff benefits.

Working hours will usually be between 8am and 6pm daily but the role also involves working occasional events outside of these hours. This role is paid at £14.42 per hour plus tips.

Application Process
For an informal discussion about the role please contact Martin on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/about-us/recruitment/ to download the job description and equalities monitoring form.  
 
Please read the job description and submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file.

The application should be emailed to jobs@fruitmarket.co.uk with Fruitmarket Chef as the email subject heading. 

Application deadline: Monday 19th October
We will contact shortlisted candidates directly. If you have not heard from us by Tuesday 20th October then your application has not been shortlisted.

JOB PURPOSE

To lead the kitchen at The Mackintosh Tearooms, delivering high-quality tearoom, private dining and event menus within safe, hygienic and financially sustainable operations.
Reporting to the Restaurant Manager, the post-holder works with the wider management team to deliver an excellent visitor experience and meet financial targets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead daily kitchen operations, maintaining Trust standards for food quality, presentation and service across a food and beverage operation with estimated income of £1m and budgeted expenditure of £350k.
• Develop, cost and deliver seasonal, tearoom, private dining, travel trade and event menus with the Restaurant Manager, Operations Manager and VSS Bookings.
• Work with front-of-house colleagues, using visitor feedback and mystery-visit results to improve service and the visitor experience.
• Manage food costs, purchasing, nominated suppliers, stock control and records in line with budgets and GP targets.
• Lead, supervise and develop the kitchen team, setting clear expectations for performance and standards.

Health & Safety, Food Safety and the Environment:
• Ensure compliance with statutory and Trust requirements for health and safety, food safety and environmental management, completing risk assessments, checks, records and reports and addressing issues promptly.
• Maintain current allergen information and ensure agreed allergen procedures are followed.
• Ensure kitchen staff and high-risk food handlers are appropriately trained and supervised, including in the safe use and cleaning of equipment.
• Maintain cleaning schedules and required standards for kitchen areas and equipment, reporting repair or replacement needs.

This role does not require you to undertake a criminal records check.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ Level 3, BTEC, City & Guilds, HND, degree or equivalent experience, with an Intermediate Food Hygiene Certificate or above.
• Strong craft skills and a successful background in a busy catering environment, including experience in a 2 AA Rosette or similar establishment.
• Proven supervisory and management experience, with strong leadership and influencing skills.
• Passion for food and customer service, with flair and innovation in menu development and presentation.
• Strong financial, time-management and organisational skills.

Desirable
• Experience managing kitchens within multi-strand visitor or commercial services in a heritage or tourist-attraction setting.
• Proficiency in Microsoft Office applications and a full UK driving licence.

JOB PURPOSE
To support the Senior Chef de Partie and Head Chef in the efficient preparation and delivery of high-quality food across the historic Mackintosh Tearooms. The Chef de Partie will be responsible for managing a designated section of the kitchen during busy services, ensuring all dishes are prepared, cooked and presented to consistently high standards.
The role requires a strong background in professional kitchens, with proven skills in mise en place, food preparation, cooking and plating. The Chef de Partie will maintain high standards of food safety, hygiene and health and safety in accordance with organisational policies and procedures, while supporting effective stock control and minimising food waste.
The Chef de Partie will be confident working under pressure and will provide support and guidance to junior chefs to ensure a smooth, efficient and well-organised kitchen service. Working closely with the Senior Chef de Partie, Head Chef and VSM Food & Beverage team, the postholder will contribute to the successful delivery of food and catering services while maintaining the high standards and reputation of The Mackintosh Tearooms.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensure all dishes are prepared, cooked and served to required specification
• Maintain a clean and orderly cooking station and adhere to health and safety standard
• Compliance of company Food Safety and Health & Safety procedures
• Manage labelling and stock rotation
• To maintain location cleaning schedules.
• Ability to work well as part of a team

Visitor Experience
To be customer focused at all times and ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs

Qualifications & Experience

Essential
• 1 year experience Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career
• Professional Food Qualification – Intermediate Food Hygiene Level 3 or relevant experience
• Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills
• Ability to take responsibility for larder section
• Strong experience with preparation, cooking, portioning and plating
• Comfortable working at a fast pace without compromising service standards
• Willing to develop skills to further support the Snr Chef de Partie and Head Chef
• Knowledge of food safety regulations and procedures essential. Knowledge of allergens

Desirable
 Previous experience of cheffing within the tourism industry
 Willing to assist in all sections of the kitchen

People Management
 On occasion may be required to oversee Junior team members in the absence of Senior CDP & Head Chef

Tools / equipment / systems
 Uses clock in/clock out systems
 Appliances: Grills, ovens, fryers, and stovetops for cooking.
 Temperature Tools: Thermometers to ensure food safety and quality.
 Small Appliances: Stand mixers, blenders, and food processors for various tasks.
 Safety Equipment: Oven mitts, aprons, and non-slip shoes for safety

JOB PURPOSE
This job exists in order to ensure that Mar Lodge and its associated properties are cared for and presented to the very highest standards of domestic cleanliness and collections care. To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Undertaking the domestic cleaning of the Lodge and its associated properties to achieve consistently high standards of cleanliness to ensure that they meet high client expectations. Duties may include, but are not limited to, the following:
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• vacuuming, sweeping, mopping, polishing of floors
• cleaning of windows
• changing of bed linen and towels, and making of beds
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• disposal of general household waste and recycling
2. Assisting with the collections care of the Lodge and its associated properties to ensure that all housekeeping is undertaken within the context of the Trust’s preventative conservation and collections management regimes.
3. To ensure the site meets with Health and Safety legislation in liaison with your line manager. To use personal protection equipment as provided and directed by your line manager.
4. Reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Manager and/or Head Housekeeper.
5. Participate in a duty rota to ensure that visitors’ needs out with normal working hours are supported.
6. Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
7. By maintaining excellent standards of service, optimising opportunities to generate income including membership sales, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.
8. Provide a positive visitor experience to the estate by assisting with car parking, fire patrols, property checks, tours, events and onsite activities when required. Working flexibly across departments and sites as needed.