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Hospitality and Catering

As The Macallan Chef Apprentice, you will work towards and complete a SVQ in Professional Cookery at SCQF 5 or 6. This programme is for a 12-18 month period with a view to becoming a Commis Chef. As Chef Apprentice with the Macallan Estate Experience, you will be part of the team that delivers the entire culinary experience across the Estate. This is a chance to train under and be inspired by a Head chef with multi Michelin experience. We are in search of an ambitious individual that aspires to be a chef with a positive and approachable manner who would thrive on the fast pace of working in a busy kitchen. We are looking for someone who wants to learn about kitchen operation, has a huge passion for food and willingness to learn, you will be working under close supervision and all training in all areas of the kitchen operation will be provided.

-Preparation of ingredients to assist more senior chefs
-Maintaining high standards of hygiene
-Rotating food, putting away inventory and dealing with deliveries
-Measuring ingredients and sizing portions accurately
-Learning about food safety techniques
-Preparing foods for mise en place, which involves chopping vegetables, stocking stations, organizing ingredients and partly cooking some foods
-Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls
-Ensuring all working areas are clean and tidy and ensuring no cross contamination
-All learning and development requirements are undertaken in good time and completed to a high standard

To be successful in this role, you have basic cookery skills with the drive to learn and develop your culinary skills. You communicate effectively both verbally and in writing. You understand safe food handling and food rotation practices, and you actively contribute to maintaining a hygienic and safe kitchen environment. Your friendly and approachable manner makes you easy to work with, whether you’re interacting with customers or colleagues. You take a flexible approach to tasks, consistently demonstrate strong timekeeping, and show a clear commitment to executing your responsibilities with precision. You take pride in your work, show a strong sense of ownership, and remain calm and composed under pressure

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Food & Beverage.

Candidates must be available to work both during the week and weekends.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitor queries about the catering offer
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily
• Wearing correct uniform, name badges, or PPE as required
• Working in harmony with other departments within the property

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties
• Help achieve sales targets and membership recruitment targets
• Upsell products within the café
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager
• To ensure that visitors vacate the site at close of business and site is secured at end of the day

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential –

• Ability to work within a team, with minimal supervision, to a high and safe standard
• Ability to be flexible and adapt to various working patterns
• Ability to adjust pace to match customer flow without compromising quality of service
• Excellent front of house persona – warm, welcoming, patient and understanding
• Excellent selling skills
• Genuine belief in the value of good customer service
• Ability to be proactive and to take the initiative
• Excellent personal presentation

Desirable –

• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
• Experience in a customer-facing role
• Catering experience

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food and Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.
Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Food and Beverage Supervisor and Duty Manager

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Destinations team at the Caledonian Canal Centre, Fort Augustus. You will support the Sous Chef in providing a breakfast and lunch offering with occasional events.

The role is offered on a permanent basis, and with an incremental starting salary of £26,110 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Assist the Sous Chef with daily running of the kitchen
Running the kitchen in absence of the Sous Chef
Daily preparation of ‘Grab & Go’ items, standard daily menu and specials
Working alongside the Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre catering
Ensuring health and safety records are kept up to date.
Assisting with food & beverage purchase and storage and stocktake
Assist with menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.

Qualifications and knowledge required:

NVQ Level 2 or above in Catering
Level 2 Food Hygiene
Previous experience working in a similar role
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment
A full driving license preferred

Skills and experience required:

Excellent interpersonal skills
Experience in similar role
A real enjoyment for hospitality and delivery of 5 star products

Qualities & abilities required:

A confident, friendly, helpful and engaging nature
The ability to deliver a professional service
The drive to work across various disciplines
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Destinations Assistant to join our Destinations team in Fort Augustus You will work as part of the front of house team to create memorable experiences for visitors to the Caledonian Canal Centre.

The role is offered on a permanent basis, and with an incremental starting salary of £26,110 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.

Qualifications and knowledge required:

Barista experience beneficial but not essential
Food Safety Level 2 beneficial but not essential

Skills and experience required:

Excellent interpersonal skills and communication skills
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
A flexible approach to the role and willingness to learn

Qualities & abilities required:

A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

JOB PURPOSE
At the National Trust for Scotland’s stunning Culzean Castle, we’re seeking energetic, cheerful, and hard-working individuals to join our outstanding Food and Beverage team.
While prior experience is an advantage, it’s not essential—full training will be provided. What matters most is your ability to engage with our guests, making them feel welcomed and valued from the moment they arrive until their departure. This role is crucial in delivering exceptional service across our food outlets, helping visitors create unforgettable memories.
The position involves a variety of responsibilities, from taking orders and serving food and drinks to mastering barista skills or scooping ice cream like a pro. Whatever the task, you’ll help maximize our charity income through excellent customer service, product knowledge, adherence to best practices, and pride in every detail of your work.
Core hours are guaranteed, with opportunities for additional shifts based on business needs. Flexibility and weekend availability are essential, and schedules will be issued weekly.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Deliver Outstanding Visitor Care
• Welcome visitors warmly, processing Food & Beverage purchases efficiently and professionally.
• Be knowledgeable of guest inquiries about Food & Beverage offerings or experiences.
• Promote the National Trust for Scotland brand, including memberships, events, other properties,
and actively encourage Gift Aid donations.

Ensure Excellence of Presentation of Self and Site at all times
• Maintain proper dress code, including uniforms, name badges and PPE (where applicable).
• Ensure the site is ready to welcome guests at the designated opening time.
• Perform routine cleaning tasks, including toilets, bins, vacuuming, mopping, sweeping, and dusting.
• Promptly report damages or wear and tear to the line manager.
• Collaborate harmoniously with other departments, including housekeeping, gardening, and maintenance.

Financial Responsibilities
• Follow all financial procedures to include till operation, cash handling and safeguarding of monies.
• Implement changes to procedures as instructed.

Food & Beverage Duties
• Maintain high standards of cleanliness in kitchens, serveries, and dining areas.
• Assist in achieving site targets and KPIs.
• Actively upsell products and services to enhance visitor experiences.
• Share visitor feedback with managers to improve services and offerings.
• Work across departments and sites as needed.

Health and Safety Compliance
• Ensure site compliance with health and safety regulations in collaboration with management.
• Oversee visitor departure and secure the site at the end of the day.
• Use personal protective equipment as directed.

Purpose of the role
To work alongside both front and back of house, to deliver a safe, clean and efficient service to visitors of Robert Burns Birthplace Museum. Responsibility also includes maximizing profit through effective stock and waste management. Input to creating a diverse menu reflecting seasonality and the heritage of the site. The role will report to the Visitor Services Manager, Food & Beverage.

KEY RESPONSIBILITIES

The Key Purpose of the Job will be met by:

1. Direct day-to-day responsibility for planning, supervising and delivering the effective production of food for RBBM’s food & beverage operations with an estimated annual income of £650k, (including cafe operations and catered events and functions) ensuring the highest quality and presentation, are rigorously maintained at all times;
2. Creating, maintaining, and developing excellence in customer service ensuring a culture of excellence within the museum kitchens;
3. Working with the RBBM Food & Beverage team and the wider RBBM Management to actively develop the visitor offer; with a particular responsibility for production – helping to identify and source new menus to reflect seasonality and use of fresh ingredients;
4. Implementing catering policy and procedures – Ensuring NTS’s values are reflected in the procurement and preparation of food;
5. Supervising staff (assisting in recruitment, development, and performance) such that they:
a. understand the technical standards and personal conduct that is required of them;
b. deliver individual and collective targets; and
c. are informed and empowered to perform their role to the best of their abilities and monitored/mentored in this.
d. Are fully trained and competent in relation to statutory legislation and health & safety
6. Supervise kitchen facilities by:
a. ensuring a pleasant, safe, hygienic and healthy working environment and a pleasant visiting experience, including standards of cleanliness.
7. Developing and managing relationships with:
a. key suppliers of goods and services;
b. centralised Trust specialist advisers; and
c. managers and staff within the property.
8. Being accountable and responsible for the performance of the catering production in terms of:
a. being responsible for the ordering and management of stock, food preparation and presentation, including quality and wastage control, adapting menus and ingredients to maximise gross profit margin;
b. Maintain food cost in line with budget;
c. Carry out monthly stock take;
d. improving consistency and maintaining high quality of food presentation;
e. ensuring that the kitchen operation is appropriately staffed in accordance with standard operating requirements and defined opening hours;
f. A thorough understanding of CookSafe and it’s importance in providing a safe food service
g. Ensuring excellent standards of hygiene and presentation within the kitchen;
h. Ensure portion control standards in conjunction with recipe costing sheets are followed in order to achieve food cost targets;
i. Ensure quality control standards are set and maintained to ensure consistency of content and presentation;
j. Effective communication of daily menus for production staff to follow.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

Glasgow Science Centre are recruiting for an exciting newly created role within our Corporate Events Team.

The Catering Development Manger will lead a significant redevelopment of GSC’s food and beverage offer for both our dynamic events programme (conferences, large-scale drink receptions, awards dinners and science events) and our public catering offer (in our café, coffee shop & concessions) to create high quality experiences while maximising the financial return for GSC.

You’ll have extensive experience within a food and beverage focused conference/ events management role and experience in managing large teams. In addition, you will have knowledge of financial procedures including cash handling, epos systems, budgets and reports and of hiring events equipment and agency staff.

Alcohol license knowledge / being a Personal License holder is an essential requirement of this role, as is working evening and weekends.

Full job description is available to download at the bottom of this page.

Be part of the housekeeping team ensuring the Castle and the luxury holiday properties are cleaned and prepared to the highest standard.

Part time – 15 hours per week. Temporary to July 2026

Immediate start available

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties. Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes. Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times when:
 To maintain excellent standards of site and personal presentation at all times,
 Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the
end,
 Ensuring all food and produce is prepared and displayed to a high standard,
 Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual
visitors and tour groups, processing their catering purchases in a knowledgeable manner,
 Providing information about the site, its history, contents, offers and merchandise products,
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other
properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 Wearing correct uniform, name badges, or PPE as required,
 Reporting all instances of damage and wear and tear issues promptly to your line manager,
 Working in harmony with other departments; Admissions, Retail, Maintenance and site repair
employees/contractors.
Catering /Retail/Events/Cashier duties
 To ensure good housekeeping of catering kitchens, serveries and back of house areas,
 Ensure that food offerings are consistently served at healthy standards,
 Safely operate appropriate machinery and equipment for assigned tasks,
 To actively upsell products and services to facilitate the visitors’ enjoyment,
 To actively feedback visitor comments to line managers to develop and improve offer, service,
operations,
 Be aware of the team’s targets for generating income and aim to achieve and exceed them,
 Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation
of end-of-day takings,
 To work flexibly across sites as needed,
 Report all incidents directly to line manager.