Hospitality and Catering

Job Reference: 227

Contract: Permanent, Annualised, 16 hours

Salary: £12.62 – £13.84 per hour

Please note that 6 am start times may be required for this role

The role
To work within our Housekeeping team to provide a high standard and pleasant, clean environment for all visitors.

To implement the GSC Customer Service promise. Offer a fun, safe and welcoming environment to all customers and provide an integrated, co-ordinated and professional level of service to our customers at point of contact.

The Housekeeping Assistant will work within the standards of the Glasgow Science Centre’s health and safety policy, carry out other reasonable duties/tasks as required, deliver and meet the objectives of your team and Glasgow Science Centre, ensure the site is in a clean, safe and proper condition for customers.

You will use own initiative and clean areas that may need additional attention unsupervised and provide a high standard of customer care at all times providing a helpful and friendly service.

You will have previous experience in cleaning and be able to work without supervision and act on own initiative

Have a proactive outlook on cleaning requirements and work as part of a small, committed and vital team.

Full job description is available to download at the bottom of this page.

How to apply
For consideration in this role, please complete an application form and submit your CV online.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

The closing date for applications is Friday 13th March at Noon.

Please find links to the application form and equality monitoring form below.

Application Form

Equality Monitoring Form

Application Questions
GSC operates an inclusive recruitment and selection process designed to enable the selection of the most suitable candidates from the widest possible range of applicants, based on individual merits and relevant abilities.

As a Science Centre, we are passionate about innovation and recognise the contribution that AI can make to job applications, however we encourage you to tailor your application content using your own words and examples.

Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant.
Remember, while AI can assist your application, your unique knowledge, skills and experience along with personal motivations and values are what truly stand out in our process.

As part of your application you will be asked to answer the following question. Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers have a limit of 3000 characters (approx 500 words).

Q1. Please describe the skills and experiences that make you a strong fit for this role, and why you want to work at Glasgow Science Centre.

We receive many applications that show extensive use of AI, but we want to understand you as an individual. Please focus on including genuine personal examples to support your application.

Your application will be assessed solely on the answers you provide to the questions. Answers will not be reviewed in sequence and so references should not be made between questions. The selection panel will not see any CV’s or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. More information on how we recruit is available on our website.

Accessibility
Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

Additional Information
We are equal opportunities employer and welcome applications from people of all backgrounds.

Job Reference: 226

Contract: Permanent, Annualised, Full-time and Part-time

Salary: £12.95 per hour.

THE ROLE

Glasgow Science Centre are seeking Visitor Experience Assistants to join our Operations team.

Working as part of the Operations Team, this varied role is instrumental in the delivery of Glasgow Science Centre’s 5 Star Customer Service promise: providing a fun, safe and welcoming environment to all customers.

This role spans all areas of the Operations Department where you will provide an integrated, coordinated and professional level of service to our customers at point of contact.

To ensure seamless service delivery the role includes working across all our customer-facing areas including Science Engagement and Catering, Events and Sales.

Whilst the Visitor Experience Assistant role works across all areas of operations, we are recruiting for individuals who may have a specialism/interest/experience in Science Engagement or Catering events and Sales. Applications will be considered for both areas.

Full job description is available to download at the bottom of this page.

The closing date for applications is 13th March 2026.

APPLICATION QUESTIONS

As part of your application you will be asked to answer the following question. Your application will be assessed solely on the answers you provide to these questions, and the selection panel will not see any CVs or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. Please see the working at GSC section of our website for further information on how we recruit.

Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant.
Remember, while AI can assist your application, your unique knowledge, skills and experience along with personal motivations and values are what truly stand out in our process.

Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers will not be reviewed in sequence and so references should not be made between questions.

Each answer has a limit of 500 words.

1. Please describe the skills and experiences that make you a strong fit for this role, and why you want to work at Glasgow Science Centre. We receive many applications that show extensive use of AI, but we want to understand you as an individual. Please focus on including genuine personal examples to support your application.

APPLICATION FORM

In addition to your answers to the above questions the application form will also ask you to upload a copy of your CV, however as stated above this will only be viewed by the selection panel at interview stage. It is therefore important to ensure you answer the application questions fully, clearly setting out your relevant skills and experience and providing examples where asked to do so.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

Please find links to the application form and equality monitoring form below.

Application Form

Equality Monitoring Form

ACCESSIBILITY

Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

ADDITIONAL INFORMATION

We are equal opportunities employer and welcome applications from people of all backgrounds.

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:

Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.

Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport and full Driving License.

Desirable
 Food and Hygiene Qualification.
 Current First Aid certification.
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 Barista trained.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the F&B Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the F&B Manager with menu costing and stock-taking.
 Supervise active record-keeping in line with Environmental Health requirements

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £500,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tea Rooms Building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow is proud to be cared for by The National Trust for Scotland, who offer a wide range of employee benefits, from a generous annual leave allowance to discounts and free access to all National Trust for Scotland sites and properties.

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon teas and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

We are looking for a hard-working Chef de Partie, who has a passion for food and is interested in a unique opportunity to grow and develop their skills and be part of a unique, purpose-driven organisation. If you’re seeking a workplace that truly values its team and offers an excellent work-life balance, this is the perfect opportunity for you.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensure all food preparation meets standards
• Prepare and present high-quality food
• Supervise junior team members
• Keep all working areas clean and tidy and ensure no cross contamination
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Have control and organisation of own section
• Assist Head Chef/Sous Chef/Senior CDP in the training of all staff in compliance of company procedures
• Ability to work well as part of a team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Professional Food Qualification or relevant experience
• 1 year experience Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career
• Professional Food Qualification or relevant experience
• Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills. Additionally, knowledge of food safety regulations and procedures is essential.

Desirable
 Previous experience of cheffing within the tourism industry

DIMENSIONS AND SCOPE OF JOB

Scale
 n/a

People Management
 On occasion may be required to oversee Junior team members in the absence of Senior CDP & Head Chef

Finance Management
• Should at all times adhere to set budgets when ordering stock

Tools / equipment / systems
 Uses clock in/clock out systems & may be required to approve shifts
 Knives: Chef’s knives, paring knives, and specialty knives for precise cutting.
 Cutting Boards: Provides a safe and hygienic surface for food preparation.
 Cookware: Pots, pans, and skillets tailored to the station’s needs (e.g., sauté pans, saucepans).
 Utensils: Tongs, spatulas, ladles, and spoons for handling and serving food.
 Mixing Bowls: For combining ingredients and mixing sauces or dressings.
 Kitchen Tools: Peelers, graters, zesters, and mandolines for food prep and garnishing.
 Cooking Appliances: Grills, ovens, fryers, and stovetops for cooking.
 Temperature Tools: Thermometers to ensure food safety and quality.
 Small Appliances: Stand mixers, blenders, and food processors for various tasks.
 Storage Containers: Maintain organisation and freshness for prepped ingredients.
 Cleaning Tools: Sponges, brushes, and towels for maintaining cleanliness.
 Safety Equipment: Oven mitts, aprons, and non-slip shoes for safety