Hospitality and Catering

Restoration Yard’s Coffee Bar is getting a makeover! Our refurbished space opening in the spring will be bigger, better and even more welcoming. Expect additional seating, cosy booths and an extended service area to allow our talented chefs to expand the food and drink offering. If you are great with people, bursting with enthusiasm, and excited by the idea of making the perfect coffee, then we’d love to hear from you!

The role? As part of the front of house team, you will be right at the heart of our exciting new coffee shop, serving food and beverages, clearing tables, restocking displays & fridges, and operating till points. Your days will be fast-paced and varied, working between the coffee bar, larder, restaurant, and our other summer pop-ups.

The person? You will be hardworking, with a friendly, confident approach that makes guests feel welcome and keeps the atmosphere upbeat. While barista or hospitality experience is a bonus, it’s more important that you’re enthusiastic, willing to learn, and a team player who pulls together with others during the busiest moments.

Why work for us? We offer excellent benefits including private health cover, six weeks holiday, gym and shopping discounts, and wellbeing related support and resources. Plus, unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £500,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

Contract Type: Permanent

Grade: FC05

Salary: £28,175 – £30,691 + shift allowance (after 8pm weekdays & weekends)

Hours: 36 hours per week to include weekend working

Location: Adam Smith Theatre, Kirkcaldy

Job Reference: ON000599

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Motivated and passionate Chef who wants the challenge of delivering dishes that are as exciting and engaging as the shows we put on in our theatres, we want you!

We have a rare opportunity for an experienced Chef to head up our catering offering at the Adam Smith Theatre. In addition to being the mastermind creating our menus you will be responsible for ordering, controlling and preparing food items for our Café Bar and in-house events, which will include using seasonal and fresh ingredients from our suppliers.

We want to ensure that we provide an experience that is satisfying in every way, and your skills in the kitchen will be an integral part of making this happen. Alongside your flair for making amazing food, you will also ensure we continue to adhere to statutory and company standards of hygiene, food safety and health and safety whilst following appropriate policies and procedures.

You can view the full job spec on our current vacancies page on our website.

About You

We are looking for a creative and innovative individual. You will be self-motivated, creative and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a fast-paced kitchen environment (restaurant or café experience preferred) who is naturally outgoing and has an energy to train and inspire others. This role would suit someone with the equivalent skills of a Chef de Partie who’s looking for that next step and greater autonomy.

There is a base working pattern of 36 hours per week, to include weekend working, with the expectation to be flexible to work for events as required.

How to Apply

If you would like to find out more information about this role before applying, please contact Tom Smith, Assistant Venue Manager for an informal chat.

When you’re ready to apply, please download and complete our application form and equal opportunities form and return them to the HR team. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 19th February 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? As a Chef de Partie, you will play a key role in creating unforgettable moments, whether our guests join us for a relaxed lunch, a coffee and cake break, or a onceinalifetime wedding celebration. You will bring creativity and technical flair to your section, delivering dishes to a high standard while keeping your workspace spotless and meeting all food safety requirements. With a vibrant 100seat restaurant and a further 80 outdoor covers, you will play a key role in bringing our menus to life in a fastpaced environment. in a lifetime wedding celebration. seat restaurant and a further 80 outdoor covers, you paced

The person? Someone who brings both skill and passion to the kitchen – a hardworking, talented chef with a commitment to impeccable hygiene and cleanliness. You take pride in maintaining the highest standards in food preparation and safety, staying proactive and organised even when the pace picks up. With a sharp eye for detail and experience running one or more sections in a similar role, you will be confident, capable and ready to step in where needed. A valid food hygiene certificate and an understanding of HACCP principles are essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including six weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 19 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:

Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.

Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.