Hospitality and Catering

Scottish Canals is looking for Destination Associates – Kitchen to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our kitchen team and work with us over our Spring to Autumn 2026 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events and food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

This role will suit someone with experience in a kitchen environment, but equally willing novice who is keen to learn and develop their skills in the kitchen environment. On the job training will enable superb experience and new expertise.

The successful candidate will be led by our Head Chef and supported by our Sous Chef to prepare, not exclusively to, our bakery, sandwich and mise en place for the Catering Department at the Falkirk Wheel and Horse Box. We endeavour to deliver the freshest items with seasonal ingredients in all our outlets inclusive of ‘Grab and Go’, Café and outdoor units. You must be flexible to prepare, fresh bakery, sandwiches, wraps, baguettes, specials and support the preparation/production of our woodfired pizzas.

Full uniform and training will be provided.

You will be required to.

Assist kitchen team with daily tasks.
Have good food safety knowledge.
Assist with catering for indoor and outdoor units and events.
Maintaining food service to high standard
Assist with preparing food for display and sale Complete daily food and fridge temperatures
To be successful you will have:

Excellent interpersonal skills
Experience in similar role – though not essential.
A real enjoyment for hospitality and delivery of 5 star products.
A confident, friendly, helpful and engaging nature.
The ability to deliver a professional service.
The drive to work across various disciplines.
Good time management and organisational skills.
The ability to work well under pressure.
A sense of own initiative with the ability to work effectively as part of a team.
A flexible approach to the role.

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

JOB PURPOSE

As a member of our front of house food and beverage team, you will be expected to work in a fast-paced environment and take responsibility for a given station. Provide exceptional customer service, offering visitors a warm welcome and being passionate about delivering a memorable service in a setting that reflects our heritage.

Key Responsibilities
• Delivering a warm welcome to local, national and international visitors
• Knowledgeable about the menu, afternoon tea selections, and other offerings
• Ability to control a section and deliver a high standard of table service
• Excellent customer care
• Billing – Cash and Credit Card handling
• Adhere to all financial procedures to include till operations and cash reconciliation duties.
• Adhere to Health and Safety & Food Safety practises and guidelines
• Adhere to Allergen controls
• Bar tasks, pouring and serving hot and cold drinks
• Assisting with events throughout the property
• Upselling products within the property
• Actively feedback visitor comments to line managers to improve offer, service and operation
• Help achieve sales targets and membership recruitment targets.
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Wearing the correct uniform, name badges or PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal qualifications are required
Essential Skills
• Some experience in the hospitality industry in a customer facing role
• Ability to work in a fast-paced environment
• Ability to work as part of a diverse team
• A willingness to share skills with others
• A great communicator who can react quickly and solve problems
• Excellent standards of Health & Safety and Food Safety

Desirable
• Familiar with EPOS systems
• A willingness to be cross trained in other departments
• Knowledge of Charles Rennie Mackintosh and story of the Tea Rooms
• A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share with our visitors

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth & Kinross and help generate the income that enables us to care for Branklyn Garden.

Primarily you will be working within our kitchen and tearoom areas but will be required to work flexibly across other areas such as Retail & Admissions or Holiday Accommodation should the need arise.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Services Assistant is to make it a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in food and beverage presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):

To provide a consistently high standard of visitor care at all times when:
 Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
 Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.
 Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.
 Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.
 Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.
 Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times
 Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
 Maintain high standards of presentation including gift shop displays and food and beverage service.
 Ensure the site is ready to accept and welcome visitors / guests by the set operational times.
 Check the property is clear of debris / waste and that signage is befitting of a Trust property.
 Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Baking and food preparation skills, preferably gained within a commercial environment.
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS (Electronic Point of Sale) systems and cash handling/reconciliation.
 Experience of working with volunteers.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Leith Hall, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.
You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.
Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:
• To maintain excellent standards of site and personal presentation at all times,
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end,
• Ensuring all food and produce is prepared and displayed to a high standard,
• Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups, processing their catering purchases in a knowledgeable manner,
• Providing information about the site, its history, contents, offers and merchandise products,
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Wearing correct uniform, name badges, or PPE as required,
• Reporting all instances of damage and wear and tear issues promptly to your line manager,
• Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas,
• Ensure that food offerings are consistently served at healthy standards,
• Safely operate appropriate machinery and equipment for assigned tasks,
• To actively upsell products and services to facilitate the visitors’ enjoyment,
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations,
• Be aware of the team’s targets for generating income and aim to achieve and exceed them,
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings,
• To work flexibly across sites as needed,
• Report all incidents directly to line manager.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by VSM- Food & Beverage

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘
Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills – adaptable to customer type and product.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous experience withing café, restaurant, and events operation with Food & Beverage background
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation
• Access to own transport

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care.
Ensuring site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner.

 Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcome International visitors and aiding with specific needs.
 Welcome groups in an efficient and warm manner.
 Answering visitors’ queries about the site, facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns.
 Being proactive in the selling of Membership and Gift Aid.
 To support the operational needs of the business with occasional cross department working such as guiding and retail.

Always maintain excellent standards of site and personal presentation.
 Wearing the correct uniform, name badges, or PPE as required.
 Upkeeping a clean and safe working environment for staff and visitors.
 Reporting all issues of damage, wear and tears, promptly to your Line Manager.

Food & Beverage Duties
 To ensure good housekeeping of kitchens, serveries and back of house areas.
 To ensure that merchandising is in accordance with NTS policy.
 To assist in achieving catering targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively encourage visitor feedback using the Trust survey cards.
 To feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and sites as needed, for instance in retail or guiding.
 Systems of recording are all up to date: including All-In-One records, allergens, COSSH, cleaning records, stock take and wastage.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.
 To maintain a safe working environment for colleagues.
 Assist as a fire marshal for the safety of all staff and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential
 No formal educational qualification required.
Desirable
 Barista Skills Qualification
 Food Safety Level 2 Qualification
 Allergen Awareness (Scotland)
 Relevant CPD/ Foundation qualification
Experience & knowledge
Essential
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Excellent interpersonal and communication skills.
 Demonstrable time management skills and the ability to prioritise tasks.
 Ability to be proactive and to take the initiative as required.

Desirable
 Demonstrable experience in a customer-facing role or hospitality role, delivering impeccable customer care through excellent interpersonal skills.
 Experience in EPOS style till operation.
 Excellent cash handling skills.
 Excellent selling skills – adaptable to customer type and product.
DIMENSIONS AND SCOPE OF JOB
Scale
 The role has a primary working location of the Brodick Castle Catering areas such as the Woodland Café & Red Squirl Kiosk.
 Additional working locations across the estate such as the gardens for functions and events.
 All gardens and policies on Property Brodick Castle and Gardens covers 78 acres and the Glen Rosa & Goatfell country Park covers 87 hectares.
People Management
 This role does not line manage any other position.
 This role works collaboratively with Admissions, Retail, Events and Visitor Services.

Finance Management
 This role holds no budget responsibilities.
 The role will be responsible for cash handling.
Tools / equipment / systems
 Use of EPOS Systems to process payments and admission.
 Use of digital applications and services for people management and communications.
 Use of catering equipment and machinery.
Example key performance indicators and targets
 Customer Service Score.
 Till Accuracy.
 Product Knowledge.
 Food Safety & Hygiene Compliance.

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Haddo House and help generate the income that enables us to care for Haddo House and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

SCOPE OF JOB

Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.

Tools/equipment and cleaning chemicals
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

Scottish Canals is looking for Destination Associates at the Caledonian Canal Centre & Laggan Kiosks & Bothies!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

If you’re interested in tourism, travel, international visitors and food & drink, then this could be the perfect job for you.

From welcoming thousands of UK and international visitors, to supplying information and serving customers, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, keep our attraction looking its best and help to ensure our visitors have a 5-star trip to remember. This role will involve customer service, cash handling and the preparation of food and drink. Full uniform and training will be provided.

Key Duties include:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills and communication skills
A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role and willingness to learn
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

Scottish Canals is looking for Destination Associates – Housekeeping to join us at the Caledonian Canal Centre!

We are looking for passionate, enthusiastic, and motivated individuals to join the team and work with us over our Spring to Autumn 2026 season. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect opportunity for you.

From welcoming thousands of international visitors, to supplying information, serving customers, our destination assistants enjoy a wide range of fun and exciting responsibilities. You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember.

Key Duties include:

Performs cleaning duties in all guest areas and back of house.
Monitoring and controlling accommodation supplies, and overseeing the ordering, delivery, and storage of all items.
Stocking and maintaining an inventory of housekeeping supplies.
Dusting furniture or fixtures and polishing them.
Cleaning and sanitising showers, bathtubs, toilets and sinks.
Vacuuming and cleaning carpets, doormats, and rugs.
Reporting breakages, damages, and safety issues for repairs.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills
High standard of cleanliness, with a keen eye for attention to detail
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines.
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential as full training will be given.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.