Hospitality and Catering

Seasonal Food & Beverage Assistant

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all

The role? In this seasonal role you will help our team to provide an exceptional level of service to our guests, taking orders and serving food in line with hygiene standards. While this is a seasonal position, initially until the end of August, employment may be extended. We have a variety of shifts available depending on your availability.

The person? Enthusiastic, with a passion for providing great customer service, you will be friendly, confident and a great team player. Candidates must be hardworking, able to work effectively in a fast-paced environment and be great with people. Experience in a similar role and an understanding of food hygiene standards are essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. We offer excellent benefits including gym and shopping discounts, and wellbeing related resources. If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you!

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 7 July.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Housekeeper

PURPOSE OF THE ROLE

To maintain cleanliness of Balnain House by delivering the highest standards of housekeeping and cleaning. This includes, but is not limited to, cleaning of the canteen area, toilets, offices, main reception and staircase.

KEY RESPONSIBILITIES

The key purposes of the post will be met by following an appropriate regime for the House, in line with current Trust best practice. Such practice includes, but is not limited to:

General Housekeeping:

Undertaking the routine cleaning and housekeeping of visitor and staff areas of the property, including but not limited to:
• Deep (planned and ad-hoc) cleaning
• Reporting any concerns to the Office Manager
• Vacuuming and sweeping floors
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, doorframes, window frames, bannisters and spindles
• Cleaning of desks, including keyboards and monitors weekly
• Cleaning of windows on doors
• Cleaning of toilets, sinks, staffrooms etc.
• Deep clean micro, fridge, toaster, etc. (clean fortnightly, deep clean monthly)
• Set up meeting rooms – Balnain House
• Clear and clean meeting rooms – Balnain House
• Empty bins, remove and clean any crockery left in offices/meeting rooms.
• Any other reasonable tasks requested by line Manager.
• Maintain external steps & path at all times (including clearance of leaves, moss and ice*)
o *Apply salt/de-icer when required
o Keep fire escape clear of leaves and debris

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out nor is the post holder required to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

SCOPE OF ROLE

People Management
• Not a line manager.
• Will work closely with other property colleagues and will interact with other technical/specialist advisory colleagues based in other locations and departments;
• Will work closely with contractors working on site and suppliers.

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning solutions.
• May be a frequent user of ladders, hand tools etc.
• user of IT equipment
• May wear PPE for personal protection and protection of the property and artefacts.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• A personal commitment to high standards of cleaning
• Attentive to detail with an eye for presentation and finish.
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• Personal commitment to excellence in visitor experience

Desirable
• Previous housekeeping experience

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care.
Ensuring the site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner.

 Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcome International visitors and aiding with specific needs.
 Welcome groups in an efficient and warm manner.
 Answering visitors’ queries about the site, facilities, and the local area.
 Providing information about the site, its history, contents, offers, and merchandise.
 Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns.
 Being proactive in the selling of Membership and Gift Aid.
 To support the operational needs of the business with occasional cross department working such as guiding and retail.

Always maintain excellent standards of site and personal presentation.
 Wearing the correct uniform, name badges, or PPE as required.
 Upkeeping a clean and safe working environment for staff and visitors.
 Reporting all issues of damage, wear and tears, promptly to your Line Manager.

Food & Beverage Duties
 To ensure good housekeeping of kitchens, serveries and back of house areas.
 To ensure that merchandising is in accordance with NTS policy.
 To assist in achieving catering targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively encourage visitor feedback using the Trust survey cards.
 To feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and sites as needed, for instance in retail or guiding.
 Systems of recording are all up to date: including All-In-One records, allergens, COSSH, cleaning records, stock take and wastage.

Health and Safety
 To ensure the site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at the close of business and that the site is secured at the end of day.
 To use personal protection equipment as provided and directed by your line manager.
 To maintain a safe working environment for colleagues.
 Assist as a fire marshal for the safety of all staff and visitors.

Kitchen Assistants

You will be working with our Food & Beverage team to help prepare menu items for the café coffee shop and corporate events.

You will also ensure food is prepared in a timely manner to a head chefs standard, monitor portion control and waste control to maximise profit margins.

Maintaining standards around product quality and prep area cleanliness, clean and tidy all kitchen/catering areas and equipment daily and weekly in accordance with the kitchen cleaning schedules.

The closing date for applications for this vacancy is Friday 3rd of July 2026 at 12 noon, and the full job description along with details of how to apply are available below.

Visitor Services Assistant – Catering

JOB PURPOSE
As a member of our Food & Beverage team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.
Visiting Bessie’s Cafe is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.
You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times.
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Culross and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
 Support day to day catering operation including the preparation and cooking of soups and baked goods.

Housekeeping Team Member

Join Our Wave at Lost Shore Surf Resort!

Housekeeping Team Member (Seasonal)

Various hours available working mornings, evenings and weekends (or a combination of these)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, that has arrived next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!

But it is the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Housekeeping Team Member

As a Housekeeping Team Member, you will be the heart of our resort’s cleanliness, ensuring our stunning buildings, bustling main thoroughfares, pristine toilets and changing areas, and cozy accommodation units are sparkling clean and welcoming every day. Join us and help create an unforgettable experience for our visitors!

What you will be doing:

Carrying out reactive and preventative planned cleaning tasks at the Lost Shore Surf Resort, Edinburgh.
Working as a Team Member of the Housekeeping Team, the role can involve out of hours work and at times, lone working.
Accountable for delivering a world class Visitor experience in a safe, hygienic, and legally compliant manner.
Reporting to the Housekeeping Manager and working with the Housekeeping Assistant Manager.
Additional Information:

As a Housekeeping Team Member, you will need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

Various shift patterns and working hours to give a well-balanced lifestyle
A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf lake (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!

* Please note that we will be interviewing while the job advert remains live, please submit your application as early as possible to avoid disappointment *

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.

This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.

As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.

You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare F&B rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland