Hospitality and Catering

Do you like meeting people, serving great food and drink, and providing great customer service? Then our Café team may be the job for you! Our Café is a very busy part of the museum and provides lunches, cakes, snacks and hot and cold drinks.

Our Café team also run our Caterpod, a mobile ice-cream pod, and help with events and catering bookings in Am Fasgadh (our collections store).

The Highland Folk Museum is an open air living history museum, with 36+ historical buildings across mile-long our site. We present over 200 years of history, from 1700’s thatched cottages to 1950’s shops and our maintenance and craft skills teams are responsible for keeping them looking great.

This vacancy shuts on the 18th of February, if you’d like to know more about our roles and how to apply, please follow the link below –

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? As a Chef de Partie, you will play a key role in creating unforgettable moments, whether our guests join us for a relaxed lunch, a coffee and cake break, or a onceinalifetime wedding celebration. You will bring creativity and technical flair to your section, delivering dishes to a high standard while keeping your workspace spotless and meeting all food safety requirements. With a vibrant 100seat restaurant and a further 80 outdoor covers, you will play a key role in bringing our menus to life in a fastpaced environment. in a lifetime wedding celebration. seat restaurant and a further 80 outdoor covers, you paced

The person? Someone who brings both skill and passion to the kitchen – a hardworking, talented chef with a commitment to impeccable hygiene and cleanliness. You take pride in maintaining the highest standards in food preparation and safety, staying proactive and organised even when the pace picks up. With a sharp eye for detail and experience running one or more sections in a similar role, you will be confident, capable and ready to step in where needed. A valid food hygiene certificate and an understanding of HACCP principles are essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including six weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 19 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:

Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.

Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

SCOPE OF JOB

Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.

Tools/equipment and cleaning chemicals
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be conducted.

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a big Fyvie welcome and help generate the income that enables us to care for the Castle and its Surroundings.

Visiting The Butlers Pantry is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.
You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

Our Tearoom is a high footfall operation, and the ideal candidate should be experienced in a high volume, fast-paced environment. Barista and baking experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have weekend availability, hours will be issued on a rota basis.

We pride ourselves on creating a positive team work ethic here at Fyvie so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
 Support day to day catering operation including the preparation and cooking of soups, baked goods and any other items
SCOPE OF JOB

Customer Service

 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable:
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
 Previous experience in preparing and cooking food.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Welcoming International visitors and aiding with specific needs;

Welcoming groups in an efficient and warm manner;

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time;

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)

To ensure good housekeeping of kitchens, serveries and back of house areas.

To ensure that merchandising is in accordance with NTS policy.

To assist in achieving site catering targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

To use personal protection equipment as provided and directed by your line manager.

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth & Kinross and help generate the income that enables us to care for Branklyn Garden.

Primarily you will be working within our kitchen and tearoom areas but will be required to work flexibly across other areas such as Retail & Admissions or Holiday Accommodation should the need arise.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Services Assistant is to make it a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in food and beverage presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):

To provide a consistently high standard of visitor care at all times when:
 Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
 Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.
 Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.
 Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.
 Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.
 Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times
 Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
 Maintain high standards of presentation including gift shop displays and food and beverage service.
 Ensure the site is ready to accept and welcome visitors / guests by the set operational times.
 Check the property is clear of debris / waste and that signage is befitting of a Trust property.
 Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Baking and food preparation skills, preferably gained within a commercial environment.
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS (Electronic Point of Sale) systems and cash handling/reconciliation.
 Experience of working with volunteers.

SCOPE OF JOB

Customer Service
 Regular interaction with visitors of all ages and abilities, including overseas visitors and members of the National Trust for Scotland.

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets.
 Operate EPOS systems and share end of day cash / card reconciliation duties, as appointed by Visitor Services Supervisor / Manager.

Tools/equipment and cleaning chemicals
 Regular use of kitchen equipment.
 Regular use of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies or ‘Safe Systems of Work’.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

What we do? Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, as well as the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.

The role? As Kitchen Porter, you will support the busy kitchen team in maintaining a clean and organised working environment. Key responsibilities include washing dishes, pots, pans and utensils; keeping surfaces, floors, equipment and kitchen storage areas clean and tidy; assisting with basic food prep when required; and generally supporting the team to maintain a safe and hygienic kitchen. Working hours will be around 25 to 30 per week and will include weekends.

The person? A hardworking individual, you will take pride in your work and be someone the team can rely on. Candidates should be comfortable standing or lifting heavy items and able to work in a fast-paced environment. While experience isn’t required, previous work in a kitchen or cleaning role is a bonus.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work-life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, and a range of wellbeing resources.

How to apply? Please email your CV and a covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 12 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tea Rooms Building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow is proud to be cared for by The National Trust for Scotland, who offer a wide range of employee benefits, from a generous annual leave allowance to discounts and free access to all National Trust for Scotland sites and properties.

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon teas and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

We are looking for a hard-working Chef de Partie, who has a passion for food and is interested in a unique opportunity to grow and develop their skills and be part of a unique, purpose-driven organisation. If you’re seeking a workplace that truly values its team and offers an excellent work-life balance, this is the perfect opportunity for you.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensure all food preparation meets standards
• Prepare and present high-quality food
• Supervise junior team members
• Keep all working areas clean and tidy and ensure no cross contamination
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Have control and organisation of own section
• Assist Head Chef/Sous Chef/Senior CDP in the training of all staff in compliance of company procedures
• Ability to work well as part of a team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Professional Food Qualification or relevant experience
• 1 year experience Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career
• Professional Food Qualification or relevant experience
• Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills. Additionally, knowledge of food safety regulations and procedures is essential.

Desirable
 Previous experience of cheffing within the tourism industry

DIMENSIONS AND SCOPE OF JOB

Scale
 n/a

People Management
 On occasion may be required to oversee Junior team members in the absence of Senior CDP & Head Chef

Finance Management
• Should at all times adhere to set budgets when ordering stock

Tools / equipment / systems
 Uses clock in/clock out systems & may be required to approve shifts
 Knives: Chef’s knives, paring knives, and specialty knives for precise cutting.
 Cutting Boards: Provides a safe and hygienic surface for food preparation.
 Cookware: Pots, pans, and skillets tailored to the station’s needs (e.g., sauté pans, saucepans).
 Utensils: Tongs, spatulas, ladles, and spoons for handling and serving food.
 Mixing Bowls: For combining ingredients and mixing sauces or dressings.
 Kitchen Tools: Peelers, graters, zesters, and mandolines for food prep and garnishing.
 Cooking Appliances: Grills, ovens, fryers, and stovetops for cooking.
 Temperature Tools: Thermometers to ensure food safety and quality.
 Small Appliances: Stand mixers, blenders, and food processors for various tasks.
 Storage Containers: Maintain organisation and freshness for prepped ingredients.
 Cleaning Tools: Sponges, brushes, and towels for maintaining cleanliness.
 Safety Equipment: Oven mitts, aprons, and non-slip shoes for safety

At the National Trust for Scotland’s stunning Culzean Castle, we’re seeking energetic, cheerful, and hard-working individuals to join our outstanding Food and Beverage team.

While prior experience is an advantage, it’s not essential—full training will be provided. What matters most is your ability to engage with our guests, making them feel welcomed and valued from the moment they arrive until their departure. This role is crucial in delivering exceptional service across our food outlets, helping visitors create unforgettable memories.

The position involves a variety of responsibilities, from taking orders and serving food and drinks to mastering barista skills or scooping ice cream like a pro. Whatever the task, you’ll help maximize our charity income through excellent customer service, product knowledge, adherence to best practices, and pride in every detail of your work.

Core hours are guaranteed, with opportunities for additional shifts based on business needs. Flexibility and weekend availability are essential, and schedules will be issued weekly.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Deliver Outstanding Visitor Care

Welcome visitors warmly, processing Food & Beverage purchases efficiently and professionally.

Be knowledgeable of guest inquiries about Food & Beverage offerings or experiences.

Promote the National Trust for Scotland brand, including memberships, events, other properties,

and actively encourage Gift Aid donations.

Ensure Excellence of Presentation of Self and Site at all times

Maintain proper dress code, including uniforms, name badges and PPE (where applicable).

Ensure the site is ready to welcome guests at the designated opening time.

Perform routine cleaning tasks, including toilets, bins, vacuuming, mopping, sweeping, and dusting.

Promptly report damages or wear and tear to the line manager.

Collaborate harmoniously with other departments, including housekeeping, gardening, and maintenance.

Financial Responsibilities

Follow all financial procedures to include till operation, cash handling and safeguarding of monies.

Implement changes to procedures as instructed.

Food & Beverage Duties

Maintain high standards of cleanliness in kitchens, serveries, and dining areas.

Assist in achieving site targets and KPIs.

Actively upsell products and services to enhance visitor experiences.

Share visitor feedback with managers to improve services and offerings.

Work across departments and sites as needed.

New Opportunities at the Calanais Visitor Centre!

We are looking for friendly, enthusiastic, and customer-focused people to join our Visitor Services Team. We have opportunities across admissions, retail, and catering, with various hours and working patterns available.
The Calanais Visitor Centre is undergoing an ambitious £10.1 million redevelopment and will reopen in spring 2026 as a world-class, 5-star visitor attraction and a thriving community hub. This is a unique and exciting opportunity to join the Visitor Services Team.

If you are interested in our Visitor Services Assistant or Food & Beverage Assistant Roles, we offer:
• A commitment to the Real Living Wage.
• The opportunity to work in our brand-new Visitor Centre.
• An opportunity to start or progress your career in the tourism and hospitality industry.
• Various working hours and patterns available Monday-Saturday, please state your preference when applying.
• Permanent and seasonal hours are available.
• Roles across admissions, retail and catering.

To apply, please visit https://careers.calanais.org/roles

We are looking for an enthusiastic, customer-focused Food and Beverage Supervisor to lead the front of house Food and Beverage team, ensuring exceptional service delivery and maintaining operational excellence.
The role is full time over the summer months April to September, and 31.25 hours per week over winter October to March. Shifts will be scheduled across the week, Monday-Saturday.
The Calanais Visitor Centre is undergoing an ambitious £10.1 million redevelopment and will reopen in Spring 2026 as a world-class, 5-star visitor attraction and a thriving community hub. This is a unique and exciting opportunity for a Food & Beverage Supervisor to join our team!
To apply, please visit https://careers.calanais.org/roles