Hospitality and Catering

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Drum Castle, Garden and Estate.

You will be responsible for the day-to-day Food & Beverage operations at our Mary’s Larder Tearoom and catering outlets. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Drum Castle stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverage operation
• Assist with operating the F&B Outlets to maximise sales and profitability whilst ensuring NTS standards, policies and procedures are maintained.
• Ensure the F&B Outlets are effectively teamed up to deliver quality products and genuine hospitality experience.
• Assist with menu preparation, cooking and presentation of a high-quality food and drink offer at all F&B Outlets.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Ensure that the security of visitors, premises and team always maintained.
• Assist with maintenance task within the F&B Outlets
• Accountable for cost-effective stock management, ordering, storage, and wastage control.
• Accurate completion of daily and weekly administration tasks as directed by the VSM – F&B Manager and Property VSM.

Visitor experience
• Offer excellent Guests experience and ensure all members of the catering team following Department standards of operation.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the Tearoom, addressing issues and emergency procedure, and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through daily work and development.
• Enables the team to be able to work at top speed without compromising on quality and standards.
• Preparation of catering rotas and holiday allocation to meet business needs.
• Assist with labor productivity and budget control for staffing allowance.
• Ensure all team members are trained to legal requirements including effective induction, training, task-setting and coaching on front and back-of-house routines.

Finance Management
• Share responsibility for achieving a yearly F&B budget of around £120,000.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily F&B Outlets tills operations and perform end-of-day income reconciliation as a duty manager.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.
 

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge
Desirable
• Level 2 Intermediate Food Hygiene Certificate or above
 Current driving license
 Qualifications in Catering, Hospitality, Tourism or Event Management

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink
 Passion for and ability to demonstrate the exceptional customer service required of all staff
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data
 Strong time management and organisation skills
 Ability to be proactive and to take initiative
 Understanding of and belief in the work of the National Trust for Scotland

Chef de partie (6 month contract)

-Salary – £37,000
-Hours – 40 hours per week (Monday – Sunday)
-37 days holiday pro rata, plus 4 Giving More volunteer days
-Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
-Share in our success with up to 10% Share Reward scheme (subject to eligibility)
-Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
-24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
-Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
-Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision. This is a 6 month fixed term contract.

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you. 

Kitchen Porter

-Salary £13.39 per hour plus shift allowance
-37 days holiday, plus 4 Giving More volunteer days
-Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
-Share in our success with up to 10% Share Reward scheme (subject to eligibility)
-Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
-24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
-Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
-Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

As Kitchen Porter at The Macallan Estate, you will be responsible for all general cleaning duties, and operation of dishwashing and some kitchen machinery, to deliver an excellent service, in a timely manner, whilst ensuring back of house areas are clean and safety guidelines are observed. The Kitchen Porter is a key member of the kitchen team.

Dishwashing: All dishes, ranging from pots and pans to cutlery, are to be either hand washed or loaded into the dishwasher then unloaded and put away.

Delivery Organisation: Responsible for receiving deliveries, ensuring they are correct, raising any issues with the head chef, then organising appropriately in the kitchen area.

Storage Management: Storage must be organised so that all ingredients are easily accessible. Maintain a hygienic working environment so that all hygiene regulations and company standards are adhered to.

Waste Removal: Responsible for emptying all rubbish bins and ensure that all waste is disposed of when required, throughout the day. Responsible for ensuring recycling procedures are followed.

Kitchen Support: If the kitchen is busy, some basic food preparation may be required. Also, support kitchen team with cleaning down all areas at the end of day.

PPE Compliance: Ensure correct PPE is in place and guidelines are adhered to. Observe COSHH guidelines when handling hazardous substances.

Equipment Maintenance: Deep cleans will be carried out on a weekly basis to ensure equipment is kept in the correct condition, as per kitchen guidelines.

Ensuring a Safe Environment: Cleanliness is directly related to a safe cooking environment; therefore, you will ensure a safe environment by effectively cleaning all cookware and cooking surfaces.

Experience of working in a kitchen environment, desirable but not essential.  Reliable and committed to carrying out work to the highest of standards.  Good timekeeping and hardworking.  Flexibility around shifts and available to work at weekends and in the evening.  Working as part of a team with strong communication skills.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care.
Ensuring site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner.

 Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcome International visitors and aiding with specific needs.
 Welcome groups in an efficient and warm manner.
 Answering visitors’ queries about the site, facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns.
 Being proactive in the selling of Membership and Gift Aid.
 To support the operational needs of the business with occasional cross department working such as guiding and retail.

Always maintain excellent standards of site and personal presentation.
 Wearing the correct uniform, name badges, or PPE as required.
 Upkeeping a clean and safe working environment for staff and visitors.
 Reporting all issues of damage, wear and tears, promptly to your Line Manager.

Food & Beverage Duties
 To ensure good housekeeping of kitchens, serveries and back of house areas.
 To ensure that merchandising is in accordance with NTS policy.
 To assist in achieving catering targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively encourage visitor feedback using the Trust survey cards.
 To feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and sites as needed, for instance in retail or guiding.
 Systems of recording are all up to date: including All-In-One records, allergens, COSSH, cleaning records, stock take and wastage.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.
 To maintain a safe working environment for colleagues.
 Assist as a fire marshal for the safety of all staff and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential
 No formal educational qualification required.
Desirable
 Barista Skills Qualification
 Food Safety Level 2 Qualification
 Allergen Awareness (Scotland)
 Relevant CPD/ Foundation qualification
Experience & knowledge
Essential
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Excellent interpersonal and communication skills.
 Demonstrable time management skills and the ability to prioritise tasks.
 Ability to be proactive and to take the initiative as required.

Desirable
 Demonstrable experience in a customer-facing role or hospitality role, delivering impeccable customer care through excellent interpersonal skills.
 Experience in EPOS style till operation.
 Excellent cash handling skills.
 Excellent selling skills – adaptable to customer type and product.
DIMENSIONS AND SCOPE OF JOB
Scale
 The role has a primary working location of the Brodick Castle Catering areas such as the Woodland Café & Red Squirl Kiosk.
 Additional working locations across the estate such as the gardens for functions and events.
 All gardens and policies on Property Brodick Castle and Gardens covers 78 acres and the Glen Rosa & Goatfell country Park covers 87 hectares.
People Management
 This role does not line manage any other position.
 This role works collaboratively with Admissions, Retail, Events and Visitor Services.

Finance Management
 This role holds no budget responsibilities.
 The role will be responsible for cash handling.
Tools / equipment / systems
 Use of EPOS Systems to process payments and admission.
 Use of digital applications and services for people management and communications.
 Use of catering equipment and machinery.
Example key performance indicators and targets
 Customer Service Score.
 Till Accuracy.
 Product Knowledge.
 Food Safety & Hygiene Compliance.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Haddo House and help generate the income that enables us to care for Haddo House and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

SCOPE OF JOB

Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.

Tools/equipment and cleaning chemicals
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

Destination Associates – CCC

Scottish Canals is looking for Destination Associates at the Caledonian Canal Centre & Laggan Kiosks & Bothies!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

If you’re interested in tourism, travel, international visitors and food & drink, then this could be the perfect job for you.

From welcoming thousands of UK and international visitors, to supplying information and serving customers, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, keep our attraction looking its best and help to ensure our visitors have a 5-star trip to remember. This role will involve customer service, cash handling and the preparation of food and drink. Full uniform and training will be provided.

Key Duties include:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills and communication skills
A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role and willingness to learn
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

Destination Associates – Housekeeping

Scottish Canals is looking for Destination Associates – Housekeeping to join us at the Caledonian Canal Centre!

We are looking for passionate, enthusiastic, and motivated individuals to join the team and work with us over our Spring to Autumn 2026 season. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect opportunity for you.

From welcoming thousands of international visitors, to supplying information, serving customers, our destination assistants enjoy a wide range of fun and exciting responsibilities. You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember.

Key Duties include:

Performs cleaning duties in all guest areas and back of house.
Monitoring and controlling accommodation supplies, and overseeing the ordering, delivery, and storage of all items.
Stocking and maintaining an inventory of housekeeping supplies.
Dusting furniture or fixtures and polishing them.
Cleaning and sanitising showers, bathtubs, toilets and sinks.
Vacuuming and cleaning carpets, doormats, and rugs.
Reporting breakages, damages, and safety issues for repairs.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills
High standard of cleanliness, with a keen eye for attention to detail
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines.
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential as full training will be given.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

Food & Beverage Assistant

Restoration Yard’s Coffee Bar is getting a makeover! Our refurbished space opening in the spring will be bigger, better and even more welcoming. Expect additional seating, cosy booths and an extended service area to allow our talented chefs to expand the food and drink offering. If you are great with people, bursting with enthusiasm, and excited by the idea of making the perfect coffee, then we’d love to hear from you!

The role? As part of the front of house team, you will be right at the heart of our exciting new coffee shop, serving food and beverages, clearing tables, restocking displays & fridges, and operating till points. Your days will be fast-paced and varied, working between the coffee bar, larder, restaurant, and our other summer pop-ups.

The person? You will be hardworking, with a friendly, confident approach that makes guests feel welcome and keeps the atmosphere upbeat. While barista or hospitality experience is a bonus, it’s more important that you’re enthusiastic, willing to learn, and a team player who pulls together with others during the busiest moments.

Why work for us? We offer excellent benefits including private health cover, six weeks holiday, gym and shopping discounts, and wellbeing related support and resources. Plus, unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Visitor Services Assistant – Catering

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of the core hours will be a Saturday/Sunday.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.

Visitor Services Assistant – Food & Beverage

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £500,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

Chef

Contract Type: Permanent

Grade: FC05

Salary: £28,175 – £30,691 + shift allowance (after 8pm weekdays & weekends)

Hours: 36 hours per week to include weekend working

Location: Adam Smith Theatre, Kirkcaldy

Job Reference: ON000599

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Motivated and passionate Chef who wants the challenge of delivering dishes that are as exciting and engaging as the shows we put on in our theatres, we want you!

We have a rare opportunity for an experienced Chef to head up our catering offering at the Adam Smith Theatre. In addition to being the mastermind creating our menus you will be responsible for ordering, controlling and preparing food items for our Café Bar and in-house events, which will include using seasonal and fresh ingredients from our suppliers.

We want to ensure that we provide an experience that is satisfying in every way, and your skills in the kitchen will be an integral part of making this happen. Alongside your flair for making amazing food, you will also ensure we continue to adhere to statutory and company standards of hygiene, food safety and health and safety whilst following appropriate policies and procedures.

You can view the full job spec on our current vacancies page on our website.

About You

We are looking for a creative and innovative individual. You will be self-motivated, creative and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a fast-paced kitchen environment (restaurant or café experience preferred) who is naturally outgoing and has an energy to train and inspire others. This role would suit someone with the equivalent skills of a Chef de Partie who’s looking for that next step and greater autonomy.

There is a base working pattern of 36 hours per week, to include weekend working, with the expectation to be flexible to work for events as required.

How to Apply

If you would like to find out more information about this role before applying, please contact Tom Smith, Assistant Venue Manager for an informal chat.

When you’re ready to apply, please download and complete our application form and equal opportunities form and return them to the HR team. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is noon on 19th February 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

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