Hospitality and Catering

Kitchen Porter

Hours: Flexible hours, part-time and full-time considered
Seasonal Contract: Immediate start – 31st October 2026
Rate of pay: £13.45 per hour (in line with National Living Wage)

Accommodation available

With the launch of an exciting new menu at Blair Castle where everything is made in house we are looking for a Kitchen Porter.

MAIN DUTIES:

Kitchen Porter:

Duties will include pot washing, putting deliveries away restocking the satellite catering units at the Caravan Park and in the Castle Grounds and maintaining a clean workspace.

BENEFITS:

– Competitive hourly wage and company pension scheme.
– Training and development opportunities.
– Supportive and friendly work environment.
– Accommodation available.
– Discount at the restaurant, gift shop and The Larder.
– Free entry to Blair Castle for you plus four guests.

If you are passionate about food service and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our catering team.

Application process:
Please complete the Job Application Form below and email it to Alec: alecc@atholl-estates.co.uk Alternatively, email your CV along with the Application Form with all sections completed apart from sections C and D.

Cafe Assistant

About Us
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the Role
We currently have an exciting opportunity for a Café Assistant to join our Food & Beverage team in Falkirk.

We’re looking for someone who thrives on delivering exceptional customer service while creating a safe, secure, and enjoyable experience for every visitor. You’ll help create a welcoming experience for visitors, engage with customers, and support sales by promoting Scottish Canals’ products and services. If you’re passionate about customer experience and making a real impact, this is your opportunity to be part of something special.

The role is offered on a Fixed Term basis until the end of October 2026, working flexible pattern over 7 days 30 hours per week.

Primary responsibilities of the role:
• Deliver an excellent service to all customers
• Maintain high standards of cleanliness within and around the Falkirk Wheel. Ensure all areas are clean, tidy and hazard free and meet required standards. Regular checking and maintenance of equipment to ensure fitness for purpose. Noting/reporting defects ensuring issues are rectified.
• Serve customers, assisting with any information when requested, helping with purchases, upselling where appropriate
• Take payment for café goods, ensuring compliance with defined standards as appropriate.
• Receive and store cash and other means of payment, keeping records of monies received and process documentation.
• Monitor and maintain appropriate stock levels within catering units. Present and display food offerings effectively.
• Encourage continuous improvement through sharing knowledge experience and best practice with colleagues.
• Support the promotion and delivery of special events and cover for other members of staff, providing office support as required.
• Provide local tourist information to customers and signpost with enquiries

About the Reward
This role offers a progressive starting salary of £28,106 – £30,562 (Band B) plus 11.25% variable hours allowance.

Scottish Canals offer a generous annual leave entitlement of 224 hours, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

About You
Skills, qualifications, experience required:
• 1 year minimum in similar role
• Barista certification advantageous
• Excellent interpersonal skills
• Good time management and organisational skills
Qualities & abilities required:
• Confident, friendly, welcoming, helpful, engaging nature
• Keen to work across various disciplines and as part of team
• Ability to deal with customer enquiries in a professional manner, providing appropriate information and guidance
• A real enjoyment for dealing with the public to engage and go the extra mile

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Housekeeping Team Member

Join Our Wave at Lost Shore Surf Resort!

Housekeeping Team Member (Seasonal)

Various hours available working mornings, evenings and weekends (or a combination of these)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, that has arrived next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!

But it is the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Housekeeping Team Member

As a Housekeeping Team Member, you will be the heart of our resort’s cleanliness, ensuring our stunning buildings, bustling main thoroughfares, pristine toilets and changing areas, and cozy accommodation units are sparkling clean and welcoming every day. Join us and help create an unforgettable experience for our visitors!

What you will be doing:

Carrying out reactive and preventative planned cleaning tasks at the Lost Shore Surf Resort, Edinburgh.
Working as a Team Member of the Housekeeping Team, the role can involve out of hours work and at times, lone working.
Accountable for delivering a world class Visitor experience in a safe, hygienic, and legally compliant manner.
Reporting to the Housekeeping Manager and working with the Housekeeping Assistant Manager.
Additional Information:

As a Housekeeping Team Member, you will need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

Various shift patterns and working hours to give a well-balanced lifestyle
A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf lake (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!

* Please note that we will be interviewing while the job advert remains live, please submit your application as early as possible to avoid disappointment *

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments including the external catering trailer.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Culloden Battlefield Cafe in line with the Trust’s policies. Including but not limited to Front of House Café, Kitchen and Catering Trailer. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
You will ensure that visitors from across the globe have an enjoyable experience here through excellent
service standards and menu availability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Food & Beverage Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
 Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
 Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
 Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
 Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
 Duty management responsibility including the open and closing of all on site facilities.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.

This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.

As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.

You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare F&B rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

Visitor Services Assistant – Food & Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

To provide a consistently high standard of visitor care at all times 

Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; 

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act; 

Welcoming International visitors and aiding with specific needs. 

Welcoming groups in an efficient and warm manner     

Answering visitors’ queries about the site, education facilities and the local area; 

Providing information about the site, its history, contents, offers and merchandise; 

Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid. 

 

To maintain excellent standards of site and personal presentation at all times  

The general ongoing operational cleaning of all areas as necessary, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required; 

Ensuring area is ready to open and welcome visitors by the set opening time; 

Wearing the correct uniform, name badges, or PPE as required.  

Reporting all instances of damage and wear and tear issues promptly to your line manager; 

Working in harmony with other departments;

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