Working as part of the Food and Beverage Team, this varied role is to assist your line managers in the delivery of all aspects of the Food and beverage provision at GSC
You’ll have similar experience in a hospitality environment. Full training will be provided to all new staff regardless of experience. You will also have enthusiasm for the role and hospitality sector.
Most of all, you are passionate about the work that GSC does and share our company values.
JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Visitor services, Catering and events (including ordering);
Line management of Visitor Services Assistants (including rota administration)
Duty management and oversight/maintenance of the property
Ensure the property social media is managed to generate interest, engagement and help drive visitors
Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
Security of the Property;
Health & Safety procedures, emergency procedures, and environmental procedures;
Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Responsible for day-to-day financial administration at the property, including:
Ensuring the completion of Cash/till reconciliation;
Week-end reports and reconciliation;
Completion of the banking and all cash handling processes.
Supporting the Visitor Services / Operations Manager with:
recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.
Role: Part and full time roles available
Hours: Weekend and evening shifts
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts over 320,000 visitors a year from around the world and would normally host circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction 2025.
Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.
This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 23 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.
We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.
Responsibilities will include:
Greeting and guiding customers to their tables.
Up-selling additional products when appropriate.
Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Serving food and drinks orders.
Arranging table settings and maintaining a tidy dining area.
Delivering and collecting bill payments.
Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
Following all relevant health department regulations.
Providing excellent customer service to guests.
Company benefits include:
10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
33 days pro-rata annual holiday entitlement.
Enhanced long service holiday entitlement.
Life Assurance.
Performance and loyalty payment scheme.
Complimentary tickets.
Employee Assistance Programme.
Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
Free car parking for staff.
Uniform provided.
To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:
FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
No agencies please.
Scottish Canals is looking for Destination Associates at the Caledonian Canal Centre & Laggan Kiosks & Bothies!
We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.
If you’re interested in tourism, travel, international visitors and food & drink, then this could be the perfect job for you.
From welcoming thousands of UK and international visitors, to supplying information and serving customers, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.
You will assist customers with purchases, keep our attraction looking its best and help to ensure our visitors have a 5-star trip to remember. This role will involve customer service, cash handling and the preparation of food and drink. Full uniform and training will be provided.
Key Duties include:
Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.
To be successful you will have:
Excellent interpersonal skills and communication skills
A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role and willingness to learn
Previous experience in a similar role is welcomed, but not essential.
This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.
Job Title: Front of House/Bar Staff
Start Date: July 2026
Contract: Part-time (mix of midweek days, weekends and evenings)
Real Living Wage
About the Tall Ship
The Tall Ship is one of the city’s busiest, vibrant visitor attractions located in the heart of Glasgow at the Riverside Museum and River Clyde. We are an independent museum and venue committed to the preservation and interpretation of the Glenlee and increasing awareness of Glasgow’s maritime history for the benefit of local people and visitors to Glasgow. We host a range of unique events onboard our Clyde-Built Victorian Sailing Vessel- from weddings to candlelit concerts.
Role Summary
This is a rare opportunity to join our Visitor Experience and Events Team at the Tall Ship. We are recruiting hardworking, enthusiastic individuals with a passion for hospitality and visitor attractions. Previous experience in hospitality is essential. You will be joining a strong team during this busy time and successful candidates will possess the ability to carry out physically demanding, fast-paced work.
This role is based on board Glenlee in a front of house setting encompassing the full visitor experience: ticket office, café, gift shop, bar and event set up support. Candidates should anticipate working in a fast paced, high volume environment during peak times with up to 200 people aboard at any one time.
Key Tasks
Working with colleagues to ensure the effective, efficient and safe running of the ship, guaranteeing a high quality, on-brand, visitor experience.
Preparing, hosting, and closing a large range of unique and dynamic events.
Maintaining efficiency in a fast-paced bar environment, retrieving stock, making and taking orders, and processing orders through the till.
Food preparation and coffee making in the onboard cafe.
Expected to ensure every visitor has a positive and memorable contact with staff, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc.
Assist with facilitating family activities and events, contributing ideas and suggestions to enhance the visitor experience.
Ensure the ship, together with its environs, visitor facilities and equipment, are maintained and presented to a high standard.
Encourage visitors to make donations for family activities and to share their good experiences.
Key Skills
· Experience in working in hospitality, catering and events is advantageous. A can-do attitude is a must!
· Flexibility is required to fulfil this role as shifts are to suit the needs of the business and range from daytime, back shift and night shifts to cover late night and overnight events. Weekend availability is a must.
· Ability to enthuse people throughout their visit with great interpersonal skills.
· Have good people-engagement and communication skills.
· Stamina for physically demanding tasks.
· Good problem-solving skills and be able to work on own initiative.
· Ability to manage and respond quickly to customer needs and feedback.
· Ability to work as part of a team, to motivate and inspire people.
This is an ideal opportunity for someone keen to develop and grow in visitor engagement, hospitality and event coordination.
Apply: events@thetallship.com
Closing date: 10.07.26
Job Types: Part-time, Permanent, Zero hours contract
Benefits:
Company pension
Discounted or free food
Employee discount
On-site parking
Staff days out
Tips
Hours: Flexible hours, part-time and full-time considered
Seasonal Contract: Immediate start – 31st October 2026
Rate of pay: £13.45 per hour (in line with National Living Wage)
Accommodation available
With the launch of an exciting new menu at Blair Castle where everything is made in house we are looking for a Kitchen Porter.
MAIN DUTIES:
Kitchen Porter:
Duties will include pot washing, putting deliveries away restocking the satellite catering units at the Caravan Park and in the Castle Grounds and maintaining a clean workspace.
BENEFITS:
– Competitive hourly wage and company pension scheme.
– Training and development opportunities.
– Supportive and friendly work environment.
– Accommodation available.
– Discount at the restaurant, gift shop and The Larder.
– Free entry to Blair Castle for you plus four guests.
If you are passionate about food service and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our catering team.
Application process:
Please email your CV it to Alec: alecc@atholl-estates.co.uk
Seasonal (until 31 October 2026)
What do we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House, one of our four unique heritage destinations and a hidden treasure in the Scottish Borders, visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.
The role? In this hands-on seasonal role you will help lead front-of-house catering operations throughout the busy summer and autumn seasons. Working across the Old Kitchen Café and The Horsebox outlet, you will support daily service, supervise front-of-house colleagues, prepare and serve food and drinks, keep stock and supplies well organised, and help ensure every visitor receives a friendly, efficient and memorable experience. You will also work closely with the management team to support wider events and activities, providing regular duty management cover on a rota basis. This is a full-time role, working 40 hours per week over five days, including weekends.
The person? You will bring proven supervisory and front-of-house experience, along with practical food preparation skills and knowledge of food hygiene standards. Just as importantly, you will enjoy working with people, taking pride in delivering high standards of service, and be comfortable using your initiative in a fast-paced environment. Strong communication skills, a positive attitude, and the ability to motivate and support colleagues will be key. Access to your own transport is essential due to our rural location.
Why work for us? We offer excellent benefits including six weeks’ pro-rata holiday, gym and shopping discounts, and wellbeing-related support and resources.
How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more details about the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.
The closing date for applications is 17 July.
Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/
Contract Type: Permanent
Grade: FCLW
Salary: £25,604.23 per annum (pro-rata), £13.64 per hour + enhanced rates for weekday evenings after 8pm and all weekend hours
Hours: 20 hours, Monday – Friday
Location: Rothes Halls
Job Reference: ON000615
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.
We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.
The Role
We have an exciting opportunity for someone to join our operational team as a Catering Assistant at Rothes Halls. You will be part of the onsite catering team undertaking duties relating to the operation of our cafe, preparing/serving food and beverages, recording payments and general kitchen, bar and dining room duties. You will ensure all working and public areas are kept safe and provide visitor engagement and support. This post is for 20 hours per week working Monday to Friday 10.30am to 2.30pm however flexibility is required to meet the business needs, and this may include weekend and evening working. Due to the nature of events there is also scope to pick up additional hours.
You can view the full job spec on our current vacancies page on our website.
About You
You’ll have previous experience in a similar role and a knowledge of health and safety requirements, understanding the workings of a catering environment is desirable. You will be a team player who will be energetic, with good literacy and numeracy skills and have a positive and flexible ‘can do’ attitude. You’ll take pride in your working environment and provide a professional and courteous service to visitors. Bar experience is preferred but not essential.
How to Apply
If you would like to find out more information about this role before applying, please contact Caroline Livingstone, Assistant Venue Manager for an informal chat. Please email Caroline.Livingstone@onfife.com to arrange this.
When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com
The closing date for applications is 12 noon on Thursday 9 July 2026.
OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House Cafe.
• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave. Always providing a consistently high standard of visitor care.
• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.
• You will help with the day-to-day catering operations in Holmwood’s café, from taking orders and serving food, to mastering barista skills and ensuring good housekeeping and health and safety of café and kitchen areas.
• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.
• You will contribute to the team property targets and work well within a team.
• You will gain an understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.
Our ideal candidate you should be passionate about hospitality and service, with a knack for making great coffee. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team which includes our fantastic group of volunteers.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Weaver’s Cottage teams.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Focus on the details. Ensure retail or catering displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
PURPOSE OF THE ROLE
To maintain cleanliness of Balnain House by delivering the highest standards of housekeeping and cleaning. This includes, but is not limited to, cleaning of the canteen area, toilets, offices, main reception and staircase.
KEY RESPONSIBILITIES
The key purposes of the post will be met by following an appropriate regime for the House, in line with current Trust best practice. Such practice includes, but is not limited to:
General Housekeeping:
Undertaking the routine cleaning and housekeeping of visitor and staff areas of the property, including but not limited to:
• Deep (planned and ad-hoc) cleaning
• Reporting any concerns to the Office Manager
• Vacuuming and sweeping floors
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, doorframes, window frames, bannisters and spindles
• Cleaning of desks, including keyboards and monitors weekly
• Cleaning of windows on doors
• Cleaning of toilets, sinks, staffrooms etc.
• Deep clean micro, fridge, toaster, etc. (clean fortnightly, deep clean monthly)
• Set up meeting rooms – Balnain House
• Clear and clean meeting rooms – Balnain House
• Empty bins, remove and clean any crockery left in offices/meeting rooms.
• Any other reasonable tasks requested by line Manager.
• Maintain external steps & path at all times (including clearance of leaves, moss and ice*)
o *Apply salt/de-icer when required
o Keep fire escape clear of leaves and debris
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out nor is the post holder required to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.
SCOPE OF ROLE
People Management
• Not a line manager.
• Will work closely with other property colleagues and will interact with other technical/specialist advisory colleagues based in other locations and departments;
• Will work closely with contractors working on site and suppliers.
Financial Management
• Not a budget holder.
Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning solutions.
• May be a frequent user of ladders, hand tools etc.
• user of IT equipment
• May wear PPE for personal protection and protection of the property and artefacts.
SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
• A personal commitment to high standards of cleaning
• Attentive to detail with an eye for presentation and finish.
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• Personal commitment to excellence in visitor experience
Desirable
• Previous housekeeping experience
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care.
Ensuring the site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner.
Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
Welcome International visitors and aiding with specific needs.
Welcome groups in an efficient and warm manner.
Answering visitors’ queries about the site, facilities, and the local area.
Providing information about the site, its history, contents, offers, and merchandise.
Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns.
Being proactive in the selling of Membership and Gift Aid.
To support the operational needs of the business with occasional cross department working such as guiding and retail.
Always maintain excellent standards of site and personal presentation.
Wearing the correct uniform, name badges, or PPE as required.
Upkeeping a clean and safe working environment for staff and visitors.
Reporting all issues of damage, wear and tears, promptly to your Line Manager.
Food & Beverage Duties
To ensure good housekeeping of kitchens, serveries and back of house areas.
To ensure that merchandising is in accordance with NTS policy.
To assist in achieving catering targets and KPI’s.
To actively upsell products and services to facilitate the visitor’s enjoyment.
To actively encourage visitor feedback using the Trust survey cards.
To feedback visitor comments to line managers to develop and improve offer, service, operations.
To work flexibly across departments and sites as needed, for instance in retail or guiding.
Systems of recording are all up to date: including All-In-One records, allergens, COSSH, cleaning records, stock take and wastage.
Health and Safety
To ensure the site meets with Health and Safety legislation in liaison with your department manager.
To ensure that visitors vacate the site at the close of business and that the site is secured at the end of day.
To use personal protection equipment as provided and directed by your line manager.
To maintain a safe working environment for colleagues.
Assist as a fire marshal for the safety of all staff and visitors.