Hospitality and Catering

Hospitality Apprentice

JOB PURPOSE

The Hospitality Apprentice role at the café provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Visiting the café is an essential part of the visitor experience and the apprentice will take on the role of café assistant seeking to make the café visit a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Hospitality Apprentice will work as part of the professional team there helping to give visitors from across the globe a warm welcome to the cafe and help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (Diploma in Hospitality at SCQF Level 5) with our approved training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the café the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from our training provider, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 6 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the café the apprentice will provide a consistently high standard of visitor care at all times:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner
 Assisting in food preparation and stock management
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients
 Checking our visitors experience of catering and enquiring whether all their needs are met
 Promoting the National Trust for Scotland and the benefits of Trust membership
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service
 Regular interaction with all members of the public

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets
 Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
 This is a development role so there are no set qualifications for this post.
 Ability to work within a team to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Ability to balance training and expectations of the course curriculum alongside café duties.

Desirable:
 Basic Food Hygiene Qualification
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

Catering Assistant

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity to join our operational team as a Catering Assistant at Rothes Halls. You will be part of the onsite catering team undertaking duties relating to the operation of our cafe, preparing/serving food and beverages, recording payments and general kitchen, bar and dining room duties. You will ensure all working and public areas are kept safe and provide visitor engagement and support. This post is for 20 hours per week working Monday to Friday 10am to 2pm however flexibility is required to meet the business needs, and this may include weekend and evening working. Due to the nature of events there is also scope to pick up additional hours.

You can view the full job spec on our current vacancies page on our website.

About You
You’ll have previous experience in a similar role and a knowledge of health and safety requirements, understanding the workings of a catering environment is desirable. You will be a team player who will be energetic, with good literacy and numeracy skills and have a positive and flexible ‘can do’ attitude. You’ll take pride in your working environment and provide a professional and courteous service to visitors. Bar experience is preferred but not essential.

How to Apply
If you would like to find out more information about this role before applying, please contact Caroline Livingstone, Assistant Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download our application form and equal opportunities form on our current vacancies page and return them to the HR team.

The closing date for applications is 9:00am on Thursday 21 May 2026.

OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our catering team at Drum Castle, helping to make our properties the best possible places to visit and work.

Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. We’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to both the tearoom & takeaway unit, working in an efficient and knowledgeable manner.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the tearoom and takeaway unit are fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

Financial responsibilities –

To adhere to all financial procedures to include till operations and cash reconciliation duties.
Help achieve sales targets and membership recruitment targets.
Upsell products.
Actively feedback visitor comments to line managers to improve offer, service and operation
Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Senior Housekeeping Supervisor

Senior Housekeeper Supervisor

Job Title
Full-Time Senior Housekeeper Supervisor
Department
Estates & Housekeeping
Reporting To
Head Estates & Housekeeper
Direct Reports
Housekeeping Supervisors
Peer Relationships
Fellow Housekeeping Team
Contract Type
Full-Time, Permanent

ABOUT LOCH INSH

Loch Insh Outdoor Centre is an award-winning holiday destination in the Cairngorms National Park. Set in 15 acres of mature woodland on the shores of Loch Insh, the business encompasses a 20-room main lodge, 13 chalets, two apartments, an events venue, and The Boathouse Restaurant, alongside a thriving watersports and ski sports activity centre.

See www.lochinsh.com.

WHAT ARE YOU HERE TO DO?

As the Senior Housekeeping Supervisor you are the brains, backbone and cleanliness standard setter of all housekeeping operations within Loch Insh accommodation estate. You are responsible for scheduling available staff resources across housekeeping and laundry operations and planning the recruitment of seasonal housekeeping staff and engagement of external agency contractors to meet the peaks and troughs of demand.

You are also responsible for setting cleanliness standards across all guest accommodation across the estate. In conjunction with the Estates and Housekeeping Manager you will coordinate deep cleans during the quieter times of year and inducting new employees and training them to an ability where they can

You report directly to the Head of Estates and Housekeeping and you line-manage your housekeeping team directly.

Assistant Food & Beverage Manager

What we do? Restoration Yard is a truly special place. Just a few miles from Edinburgh and set within the historic Dalkeith Country Park, it’s the perfect place to eat, shop and restore. Visitors can enjoy a quick bite or caffeine fix in the Coffee Bar, enjoy a delicious breakfast or lunch in our restaurant, The Kitchen; browse handpicked fashion, beauty, food and homeware in our shopping haven, The Store; or focus on wellbeing in our wellness space or outdoor sauna. The Park also provides a stunning background for a variety of events and special occasions.

The role? An exciting opportunity has arisen to join our food and beverage management team focussing on the smooth running of The Kitchen – a light-filled dining environment with panoramic views of the River Esk – as well as supporting our other food outlets as required. Working closely with our Head of Food & Beverage and front of house team, the successful candidate will help to deliver efficient daily service, ensuring we consistently deliver high standards of service, while supporting and motivating the wider team.

The person? As an experienced hospitality professional, you will have excellent people skills, an eye for detail, and a commitment to the highest standards of service and presentation. You’ll thrive in a fast-paced environment and be able to support and motivate the team during our busiest times. Candidates must have worked at management or supervisory level and knowledge of food hygiene and licensing regulations.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 11 May.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Destination Assistant

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the role

We currently have an exciting opportunity for a Destinations Assistant to join our Destinations team in Fort Augustus You will work as part of the front of house team to create memorable experiences for visitors to the Caledonian Canal Centre.

The role is offered on a permanent basis, and with an incremental starting salary of £28,106 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.
Qualifications and knowledge required:

Barista experience beneficial but not essential
Food Safety Level 2 beneficial but not essential
Skills and experience required:

Excellent interpersonal skills and communication skills
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
A flexible approach to the role and willingness to learn
Qualities & abilities required:

A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.