Hospitality and Catering

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky at the Glengoyne Distillery, nestled in a beautiful and picturesque setting just north of Glasgow. We are very proud of our multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

As we look forward to the busy year ahead, we are currently looking for an engaging, hardworking and reliable individual to join the Glengoyne family, as a Housekeeper within our small but perfectly formed Housekeeping team. 

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Who We Are Looking For…

As Housekeeper, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience! If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you…

We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team.

The day to day activities will include full cleaning of the visitor centre and staff areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors. The full job profile is viewable below.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the remote location and required working hours, we are looking for candidates who live within a commutable distance to the Distillery and ideally have their own mode of transport. Due to the working hours and the industry we operate in, candidates must be 18 years’ old or over. In addition, candidates must be able to demonstrate that they currently have the required documents to live and work in the UK. 

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What We Will Provide You…

This is a part-time, permanent job opportunity with an hourly rate of £12.60. In addition, we offer a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for kindred spirits to join us for 12 hours per week (Sunday & Monday – 6.30am to 12.30pm plus ad hoc holiday cover) in line with our business requirements. We are therefore looking for candidates who are able to commit to these specific working days and times.

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Additional Information…

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Rosebank, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

To apply for this opportunity, click the ‘apply now’ button to create your own recruitment account with us and submit your application. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

Be part of maintaining our Monster Reputation for Excellence.

An Talla is recruiting! An Talla is a busy café & retail destination on the banks of the Caledonian Canal at Dochgarroch Lock – 3 miles South on the A82 and part of Jacobite Loch Ness Cruises. The team at An Talla are extremely proud to serve freshly prepared breakfasts and lunches using locally sourced produce.

The kitchen team are looking for an experienced Chef to help with the running of this busy kitchen. This position is seasonal with the possibility of becoming permanent.

Your duties will include but not exclusively:
Food preparation including salad bar, sandwiches, toasties, baked potatoes
Maintaining high standards of cleanliness and helping to wash dishes, kitchen equipment, handling refuse and all surfaces
Putting away stock
General kitchen duties as required

A fantastic opportunity to follow your passion of hospitality and catering with the excellent work / life balance of no split shifts or evening work – hours of work would be approximately 0830 – 1700 during the summer season. The café is open 7 days a week so weekend availability will be necessary.

Person Specification:
Excellent timekeeping
Comfortable working in a busy environment
Willingness to undertake training as required
Trustworthy and conscientious
Happy to work as part of a team

Benefits to you:
Dedicated Real Living Wage employer
Soup or sandwich lunch while on shift
20% staff discount through-out An Talla (excluding some items)
Free onsite parking
Uniform
Extensive training and career development opportunities
Free tickets for Jacobite Loch Ness Cruises (cruise only options (annual allocation))
Discounted gym membership

Please provide a cover letter along with your CV to apply for this role

Role Overview

The Kitchen Porter will help to keep our kitchen clean to the highest standards and assists the wider kitchen team as directed.

Purpose of the Job:

The purpose of a kitchen porter is to support the kitchen staff by maintaining cleanliness, organization, and hygiene in the kitchen. They perform essential tasks like washing dishes, cleaning equipment, and ensuring that workstations are kept tidy, allowing chefs and cooks to focus on preparing food efficiently.

Duties and Responsibilities:

– To take responsibility for the cleaning of all cutleries, crockery and other kitchen equipment ensuring that all is cleaned to the highest standard.
– To maintain cleanliness and tidiness of kitchen and surrounding areas
– Maintaining general cleaning standards, follow cleaning schedules and emptying bins
– To be aware of all Kitchen Risk Assessments and Standard Operating Procedures
– Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
– To undertake any other reasonable duties as may, from time to time, be required

People Management:

– Be polite and attentive to all our guests and colleagues

Person Specification

Skills:

– Experience in a busy kitchen environment would be advantageous but not essential
– Experience working within a busy team and under pressure
– Team Player

Personal Attributes/Behaviours:

– Pleasant, confident, and professional work manner
– The ability to identify success as well as areas for improvement
– A motivated individual who is not fazed by an ever-changing environment
– Smart appearance
– Attention to detail
– Committed
– Flexible with a ‘Can do’ approach
– Adaptable
– Team player

Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview

The Front of House Assistant will be responsible for ensuring the full catering offering is operated to the highest standards hence ensuring the continuing provision of food and beverage services to our customers here on Cairngorm Mountain. The FOH Assistant will be accountable to the Food & Beverage Manager.

Available as part time or full time hours. No evening work or split shifts.

Pay Rate:

18 years plus £12.00 per hour (£12.60 from April 2025)
17-18 years £10.40 per hour
Under 17 £7.35 per hour
Plus great benefits
Roles and Responsibilities

Front of House Assistant Responsibilities:

– To ensure that the department operates to the highest standards of customer care
– Helping overall with the daily presentation of the hospitality space to ensure a comfortable and welcoming environment
– Being aware and attentive to the needs of the customer
– Upselling where necessary
– Replenishing and checking stock levels in the FOH area
– Use of ICR till system for cash and card payments
– Understanding the menu, allergens and products sold
– Keep all areas clean and tidy and following cleaning procedures
– Ensuring all food products are attractively displayed
– Opening and closing procedures
– Be aware of all Catering Risk assessments and Standard Operating Procedures
– To undertake other duties which may be required occasionally
– Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Person Specification

Experience:

– Candidates must have experience of working in a team and preferably within a catering environment
– A valid food hygiene certificate is advantageous for this role however we can offer in house training
– Barista experience is also advantageous

Skills:

– Favourable skills include:
– Be polite and attentive to all customers and like wise to colleagues
– Dependability, accountability, reliability and responsibility attributes are required
– Show initiative and motivation
– Happy to work as part of a team and support your co workers
– Excellent Customer Service skills
– Proficient level of numeracy
– Cash handling experience
– Excellent attention to detail and accuracy
– Ability to prioritise tasks and manage time effectively
– Strong communication and interpersonal skills
– Ability to work alone as well as part of a team
– Ability to work under pressure and to adapt to a changing environment

Personal Attributes/Behaviours:

– The ability to identify success as well as areas for improvement
– A motivated and committed individual with a can-do approach
– A team player
– A motivated individual showing initiative and a positive approach to challenges
– A car driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operational needs of the business which operates 7 days per week 364 days per year and is variable in nature due to seasons and the weather.

Company Background and Culture / Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? An experienced Chef de Partie, supporting the team in the day to day running of the kitchen, maintaining cleanliness standards and ensuring that our dishes exceed customers’ expectations, you will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. You will work with the team to ensure that all food is prepared in line with food safety regulations, keeping work areas spotless and adhering to best practice in food storage and handling. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

The person? A hardworking chef who takes hygiene and cleanliness seriously, demonstrating a proactive approach to maintaining the highest standards in food preparation and kitchen safety. With an eye for detail and the ability to work effectively in a fast paced environment, you will have experience of managing one or more sections in a similar role. Candidates must have a valid Food Hygiene Certificate and an understanding of HACCP principles.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 25 March.

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Are you experienced in high-end hospitality with a passion for leading a team and providing exceptional visitor experience? Well, this may be the perfect opportunity for you…

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for resting on our laurels, in December 2024 we opened the doors of our brand-new, state-of-the-art distillery nestled in the heart of Edinburgh’s Old Town at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

As we continue on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we have now opened the doors and are showcasing our brand-new Distillery to visitors from across the globe, we are now looking for a Brand Homes Duty Manager – Bar & Events to join our wonder-filled Edinburgh Gin team.

We are looking for authentic, engaging and charismatic individuals with a passion for hospitality and events to join us in this new role. As Duty Manager supporting our Bar & Events activities, you will oversee the day to day operation of our Bar, ensuring that the team of Distillery Ambassadors have everything they need to deliver an exceptional experience through our busy bar service and commercial trade events.

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Who We Are Looking For…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills. We are ideally looking for those with experience in the high-end hospitality sector and who are familiar with managing day to day bar operations and supporting with the operational planning and delivery of events on site.

We are looking for someone with a charismatic, warm and engaging personality, who is able to lead a successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless service which will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous. Candidates must also have a true and authentic passion for our Edinburgh Gin brand.

Due to the nature of our operation, we are looking for candidates who have flexibility in their availability as this role will be offered on a flexible 5 from 7 day basis including regular late evenings weekends. Whilst the priority for this role is to cover the Bar and Events, the successful candidate will form part of the wider site duty management team, providing cover on a rotational basis – this will be discussed further at interview.

Candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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Next Steps…

This is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment. Barista experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times.
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
 Opening and closing procedures
 To maintain excellent standards of site and personal presentation at all times.
 The general ongoing operational cleaning of all areas as necessary.
 Wearing correct uniform, name badges, or PPE as required.

Key Responsibilities

Assist with the development of the Menu Cycle/Specification

Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)

Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls

Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules

Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.

Maintain a high standard of food presentation to the customer

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport

Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy

Adherence to the COSHH Training provided and control of substances covered by COSHH

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets

Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Salary: £30,000 – £35,000 DOE

Location: Based at Dynamic Earth

Hours: Full time (37.5hrs/week), permanent. Working 5 days over 7 with weekend working where necessary

ABOUT DYNAMIC EARTH

Dynamic Earth is the UK’s leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre and Planetarium in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

The Hospitality Manager is responsible for all hospitality operations, including event delivery, management of event operations team, health & safety management for events, compliance with current food hygiene standards, alcohol legislation and COSHH requirements.

This role ensures a high standard of customer service and ensuring events are consistently delivered. The role holder will be expected to keep good records of stock, inventory, staff management and day to day relations with suppliers and partner organisations for the hospitality area.

The role will also carry out the building Duty Manager role when required.

The role holder will develop, guide and maintain the departments staff, products, budgets and customer service.

DUTIES

Lead, inspire and collaborate with corporate supervisors and assistants to deliver consistent and exceptional standards in event operations. Maintain a culture within the team that pushes the boundaries of customer care and service excellence.

Run the day-to-day delivery of events and control of administration behind event and hospitality activities. This includes delegating to corporate supervisors on set up and close down for corporate events and bars. Ensure the supervisors and assistants prepare events to a 5-star standard following the specifications of the client.

Responsible for coordinating all staff training, coaching and development within the department, ensuring current food hygiene, health and safety/COSHH requirements, and alcohol licensing are being met. Ensure relevant paperwork is recorded and updated as necessary.

Ensure that the department’s administration, accounting, cash handling and stock control procedures are adhered to and effective procedures are in place.

Ensure correct staffing levels are maintained to successfully deliver all event operations, whilst keeping on top of administrative duties.

Maintain positive and collaborative relationships and communication with stakeholders including suppliers, partners, clients, colleagues and team.

Responsibility for cost of goods sold, department wage costs, renewals costs and any other additional costs to the business in relation to hospitality operations.

Timely and accurate orders for event supplies and provisions to ensure event delivery matches client expectations and requirements.

Regularly auditing the hospitality operations to ensure correct procedures are adopted and legislation is being followed.

Achieve department KPIs to reach targets and support the department growth.

Liaising closely with the Events Team and Kitchen Team to ensure departments are aligned.

Complying strictly with all legal requirements regarding the liquor licensing.
Responsibility of being the Premises Licence Holder for Dynamic Earth.

Working with the Head of Hospitality to foster new opportunities for Dynamic Earth to build partnerships with local businesses and suppliers to enhance our event offerings for food and drink.

Taking on the role of Duty manager when required to help ensure the building maintains its 5-star status.

Any other associated duties, which may be necessary from time to time to ensure the smooth running of the department.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Relevant experience in a similar role

Be able to demonstrate previous success in managing corporate events.

Confident in managing a full team of operational staff.

Well organised with excellent attention to detail and ability to prioritise workload.

Self-motivated and confident to work with autonomy.

Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

A passion for food and customer service

Ability to adapt to challenges and opportunities with a solution-oriented perspective

OUR BENEFITS

34 days annual leave (which includes 9 bank holidays)

Complimentary entry to Dynamic Earth for family and friends

Free staff car-parking

25% Discount in the Dynamic Earth Gift Shop

Subsidised meals from the Dynamic Earth Café

Staff Canteen with complimentary tea and coffee

Free entry to ASVA member visitor attractions (subject to conditions)

Limited Gym Membership at Holyrood Hotel (subject to conditions)

Employee Values Awards

Matched company pension contribution of 5%

Confidential advice-line through our Employee Assistance Programme

If you are interested in this role please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
• Assist in food preparation and stock management.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Sergvices Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfil the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Balmoral Castle and Estate is the highland home of the His Majesty King Charles III and has been privately owned by the Royal Family since 1848. In the rural highland setting of Royal Deeside, Balmoral is a widely recognised destination, welcoming a high influx of national and international visitors all year round.

Our Restaurant is located in the Piper’s Hall building right in between the Shop and the Castle. The Restaurant has 20 tables inside, 18 outdoor tables, and 15 in the Alcoves, our private dining area. We serve freshly prepared, locally sourced meals and baked goods, along with snacks, hot drinks, cold drinks and alcoholic drinks.

Job Overview:

We are looking for an enthusiastic and reliable team member to join us in the Restaurant on the grounds of Balmoral Castle. You will play a vital role in creating a positive experience for our customers by providing an excellent and high-quality service.

Key Responsibilities:

• Greet visitors warmly and provide a welcoming dining experience
• Assist customers with menu selections and answer questions about ingredients, special diets, or allergens
• Handle cash and card transactions efficiently and accurately
• Maintain cleanliness and the organisation of the restaurant
• Assist with restocking and setting up the restaurant for service
• Work collaboratively with team members or in various roles during busy periods if needed
• Comply with Balmoral Castle security, fire regulations and all health and safety legislation

Requirements:

• Ability to work in a fast-paced environment while maintaining attention to detail
• Flexible availability, including weekends and evenings
• Previous experience as a barista or in Hospitality is preferred but not essential, training will be given.
• Flexibility to work in the different departments of Visitor Enterprise, this may include the Gift Shop, Gate, Exhibitions and Restaurant