Hospitality and Catering

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Manage stock and orders within assigned budget to maximize income and meet budget targets.
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
• To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties
• To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE

Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

To provide a consistently high standard of visitor care at all times 

Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; 

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act; 

Welcoming International visitors and aiding with specific needs. 

Welcoming groups in an efficient and warm manner     

Answering visitors’ queries about the site, education facilities and the local area; 

Providing information about the site, its history, contents, offers and merchandise; 

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid. 

 

To maintain excellent standards of site and personal presentation at all times  

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required; 

Ensuring site is ready to open and welcome visitors by the set opening time; 

Wearing correct uniform, name badges, or PPE as required.  

Reporting all instances of damage and wear and tear issues promptly to your line manager; 

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors. 

 

Other duties (as required) 

To ensure good housekeeping of catering kitchens, serveries and back of house areas. 

To ensure that catering merchandising is in accordance with NTS policy. 

To assist in achieving site catering targets and KPI’s. 

To actively upsell products and services to facilitate the visitor’s enjoyment. 

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.  

To work flexibly across departments and sites as needed.  

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator. 

To assist with Hospitality events. Staff may be asked to work through into the night hours.  

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the café and working in an efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

Financial responsibilities –

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the café.

Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

JOB PURPOSE

We are looking for a Kitchen Assistant to join our talented kitchen team and help in the day-to-day operation of the Food & Beverage operations at The Robert Burns Birthplace Museum.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

This role will be a support function for the established team of chefs – assisting in food preparation, kitchen cleaning and assisting in organising the space for a fast paced, high-volume café.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Assist the chefs with preparation of daily menu items

Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)

Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.

Adherence to the COSHH Training provided and control of substances covered by COSHH.

Involvement in the upkeep and maintenance of kitchen equipment and environment

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

Ability to work as part of a team and the ability to foster and motivate a team.

Previous kitchen experience – sandwich making, preparing of ingredients.

The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.

An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.

A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

We are looking for friendly, attentive and reliable waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Working hours will largely be during our regular opening hours (which are 9am to 6pm, 7 days a week) but the role also involves working events outside of these hours. The ideal candidate will be seeking between 14 and 25 contracted hours per week with flexibility to work more when required.

We are seeking a team member who will be passionate about table service and maintaining and improving the guest experience in the cafe. We pride ourselves on creating a fair and friendly work place with a package of staff benefits.

TO APPLY
Download the job description and equalities monitoring information survey from our website (linked below). Please read the job description and, if you wish to apply, email your CV, a statement outlining that you have the skills for the post, and your completed equalities monitoring information survey, to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. We will also accept a CV and statement in video or audio file if you prefer. Apply by 5pm on Thursday the 5th of September.

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

All Catering Assistants are responsible for ensuring the delivery of high-quality food and exceptional service at Almond Valley Heritage Centre. This responsibility extends across all areas of our catering operations, including the Café, Birthday Parties, the Shepherd’s Hut, and the Soft Play. Our goal is to provide a consistent and outstanding experience for all visitors, whether they are enjoying a leisurely meal or simply grabbing a quick snack while their children play.

Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + 10% service charge

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.

This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.