Hospitality and Catering

The Food and Beverage Manager at The Macallan Estate leads a distinguished team of professional hosts to deliver a luxurious food and beverage experience across the estate. This includes TimeSpirit, The Macallan Bar, and the offerings within Easter Elchies House and Ghillies House, as well as all events at the estate. The F&B Manager ensures that the consumption experience of The Macallan whisky aligns with brand standards and serving strategies.

Working closely with the Head Chef, the F&B Manager creates and delivers gastronomic experiences that consistently exceed customer expectations. Setting high standards for delivery and ensure these are met while managing the F&B operating budgets. Responsible for the entire Food and Beverage department, their flair, passion, and inspiring leadership will guarantee exceptional, world-class 5-star service at all times.

Support the Macallan Experience Operations Manager in planning, implementing, and delivering the Experience Strategy

Create and maintain SOPs for Food and Beverage in line with brand standards

Train, guide, and coach the team to enhance service standards and teamwork

Collaborate with senior management to ensure consistent 5-star service for every guest, implement actions to continuously improve guest satisfaction and experience

Ensure compliance with food hygiene, weights and measures, licensing laws, health & safety, and fire procedures

Conduct weekly stock takes and report results to Operations Manager, finance team, and Stock Control Manager

Manage the Bar and TimeSpirit budget, ensuring resources meet business needs within budget

Lead and inspire the dining experience across The Macallan Estate,collaborate with the Head Chef and El Cellar to create menus that meet required standards

Support the Bar Manager in implementing the global drink strategy,ensure correct drink pairings for dinner, lunch, and event menus

Manage stock control for all bar and TimeSpirit products

Drive recruitment processes with integrity, ensuring a great candidate experience, manage employee onboarding for a positive joining experience

Motivate and develop teams through regular 1:1s and performance discussions

Handle employee grievances and disciplinary issues with HR support

Facilitate career development through continuous coaching and annual talent processes.

To be successful in this role, you are an inspiring leader with experience in a 5-star guest environment, known for effective communication and leading by example. You are proven in budget management, people management, and team leadership, with training in barista, sommelier, and mixology. You excel in customer service, are familiar with various service styles, and possess an upbeat, professional manner. You are friendly, approachable, with excellent verbal and written communication skills. You are skilled in handling pressure, problem-solving, and organizing staffing requirements. Detail-oriented, engaging, you have strong IT skills and the ability to communicate with key stakeholders and senior management. You demonstrate precision in handling customer details, strong time-keeping, and a sense of ownership and pride in your work.

Join the team and be part of the story!

Opening later this year, the Inverness Castle Experience will be a world-class attraction, welcoming visitors from the local community, across the UK, and around the world. With interactive and immersive experiences, it will be the ultimate gateway to the Highlands.

We’re seeking a Head Chef, with experience in managing a team to lead our kitchen brigade in a seven-day operation.

This role includes:
Planning and delivering high-quality menus
Managing stock, ordering, and food production
Ensuring the highest standards of food hygiene and safety
Leading and inspiring the kitchen team

We’d love to hear from you if you have proven management experience in a Head Chef role and a passion for great food!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervise pastry team

Ensure that the required standards are adhered to in the production and preparation of food

Ensure all complaints, requirements and suggestions by customers are attended to accordingly

Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate

Ensure all dishes are prepared and finished to required specification

Monitor the quality and quantity of food prepared

Manage HACCP as required

Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes

Create new and exciting desserts to renew our menus and engage the interest of customers

Ensuring the presentation of products produced will be beautiful and exciting

Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget

Check quality of material and condition of equipment and devices used for cooking

Guide and motivate pastry assistants and pastry chefs to work more efficiently

Support recruitment and training

Maintain a lean and orderly cooking station and adhere to health and safety standards

Visitor Experience:

Support the Head Chef to deliver actions plans based on customer feedback and Mystery Shoppers

To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs

To ensure all food is cooked, presented and served in line with Trust standards using innovation in the method and style of presentation and food service

To support the delivery of hospitality events at Mackintosh at the Willow in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures.

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual.

To ensure all equipment is well maintained and is in good working order.

To make recommendations for renewal and replacement of equipment when required.

To maintain location cleaning schedules.

To ensure that all Trust procedures and work instructions are fully understood and practiced

To attend all health and safety training courses as required.

To promote and encourage environment improving initiative, as appropriate within the business.

To record and report all accidents within the location, adhering to location and company procedures.

JOB PURPOSE
Do you have a passion for food and dedicated to high levels of customer service?
Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Kitchen Assistant is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment.
You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards.
You must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas such as serving in the cafe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

Be part of maintaining our Monster Reputation for Excellence.

An Talla is recruiting! An Talla is a busy café & retail destination on the banks of the Caledonian Canal at Dochgarroch Lock – 3 miles South on the A82 and part of Jacobite Loch Ness Cruises. The team at An Talla are extremely proud to serve freshly prepared breakfasts and lunches using locally sourced produce.

The kitchen team are looking for an experienced Chef to help with the running of this busy kitchen. This position is seasonal with the possibility of becoming permanent.

Your duties will include but not exclusively:
Food preparation including salad bar, sandwiches, toasties, baked potatoes
Maintaining high standards of cleanliness and helping to wash dishes, kitchen equipment, handling refuse and all surfaces
Putting away stock
General kitchen duties as required

A fantastic opportunity to follow your passion of hospitality and catering with the excellent work / life balance of no split shifts or evening work – hours of work would be approximately 0830 – 1700 during the summer season. The café is open 7 days a week so weekend availability will be necessary.

Person Specification:
Excellent timekeeping
Comfortable working in a busy environment
Willingness to undertake training as required
Trustworthy and conscientious
Happy to work as part of a team

Benefits to you:
Dedicated Real Living Wage employer
Soup or sandwich lunch while on shift
20% staff discount through-out An Talla (excluding some items)
Free onsite parking
Uniform
Extensive training and career development opportunities
Free tickets for Jacobite Loch Ness Cruises (cruise only options (annual allocation))
Discounted gym membership

Please provide a cover letter along with your CV to apply for this role

Role Overview

The Kitchen Porter will help to keep our kitchen clean to the highest standards and assists the wider kitchen team as directed.

Purpose of the Job:

The purpose of a kitchen porter is to support the kitchen staff by maintaining cleanliness, organization, and hygiene in the kitchen. They perform essential tasks like washing dishes, cleaning equipment, and ensuring that workstations are kept tidy, allowing chefs and cooks to focus on preparing food efficiently.

Duties and Responsibilities:

– To take responsibility for the cleaning of all cutleries, crockery and other kitchen equipment ensuring that all is cleaned to the highest standard.
– To maintain cleanliness and tidiness of kitchen and surrounding areas
– Maintaining general cleaning standards, follow cleaning schedules and emptying bins
– To be aware of all Kitchen Risk Assessments and Standard Operating Procedures
– Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
– To undertake any other reasonable duties as may, from time to time, be required

People Management:

– Be polite and attentive to all our guests and colleagues

Person Specification

Skills:

– Experience in a busy kitchen environment would be advantageous but not essential
– Experience working within a busy team and under pressure
– Team Player

Personal Attributes/Behaviours:

– Pleasant, confident, and professional work manner
– The ability to identify success as well as areas for improvement
– A motivated individual who is not fazed by an ever-changing environment
– Smart appearance
– Attention to detail
– Committed
– Flexible with a ‘Can do’ approach
– Adaptable
– Team player

Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview

The Front of House Assistant will be responsible for ensuring the full catering offering is operated to the highest standards hence ensuring the continuing provision of food and beverage services to our customers here on Cairngorm Mountain. The FOH Assistant will be accountable to the Food & Beverage Manager.

Available as part time or full time hours. No evening work or split shifts.

Pay Rate:

18 years plus £12.00 per hour (£12.60 from April 2025)
17-18 years £10.40 per hour
Under 17 £7.35 per hour
Plus great benefits
Roles and Responsibilities

Front of House Assistant Responsibilities:

– To ensure that the department operates to the highest standards of customer care
– Helping overall with the daily presentation of the hospitality space to ensure a comfortable and welcoming environment
– Being aware and attentive to the needs of the customer
– Upselling where necessary
– Replenishing and checking stock levels in the FOH area
– Use of ICR till system for cash and card payments
– Understanding the menu, allergens and products sold
– Keep all areas clean and tidy and following cleaning procedures
– Ensuring all food products are attractively displayed
– Opening and closing procedures
– Be aware of all Catering Risk assessments and Standard Operating Procedures
– To undertake other duties which may be required occasionally
– Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Person Specification

Experience:

– Candidates must have experience of working in a team and preferably within a catering environment
– A valid food hygiene certificate is advantageous for this role however we can offer in house training
– Barista experience is also advantageous

Skills:

– Favourable skills include:
– Be polite and attentive to all customers and like wise to colleagues
– Dependability, accountability, reliability and responsibility attributes are required
– Show initiative and motivation
– Happy to work as part of a team and support your co workers
– Excellent Customer Service skills
– Proficient level of numeracy
– Cash handling experience
– Excellent attention to detail and accuracy
– Ability to prioritise tasks and manage time effectively
– Strong communication and interpersonal skills
– Ability to work alone as well as part of a team
– Ability to work under pressure and to adapt to a changing environment

Personal Attributes/Behaviours:

– The ability to identify success as well as areas for improvement
– A motivated and committed individual with a can-do approach
– A team player
– A motivated individual showing initiative and a positive approach to challenges
– A car driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operational needs of the business which operates 7 days per week 364 days per year and is variable in nature due to seasons and the weather.

Company Background and Culture / Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? An experienced Chef de Partie, supporting the team in the day to day running of the kitchen, maintaining cleanliness standards and ensuring that our dishes exceed customers’ expectations, you will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. You will work with the team to ensure that all food is prepared in line with food safety regulations, keeping work areas spotless and adhering to best practice in food storage and handling. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

The person? A hardworking chef who takes hygiene and cleanliness seriously, demonstrating a proactive approach to maintaining the highest standards in food preparation and kitchen safety. With an eye for detail and the ability to work effectively in a fast paced environment, you will have experience of managing one or more sections in a similar role. Candidates must have a valid Food Hygiene Certificate and an understanding of HACCP principles.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 25 March.

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