Hospitality and Catering

Are you a highly organised Corporate Hospitality Manager?

We have a fantastic opportunity for a confident and creative individual to join the Commercial team based at Musselburgh Racecourse in Scotland on a permanent, full-time contract.

This role will be pivotal in managing and implementing sales opportunities and administration for Hospitality and Sponsorship from booking to a raceday, ensuring that annual sales targets are met, and client expectations are exceeded.

The successful Corporate Hospitality Manager will be responsible for:
*Managing and ensuring delivery of Hospitality and Sponsorship sales to meet annual targets
*Actively upselling sponsorship opportunities to clients
*Managing the booking process, ensuring excellence in guest experience
*Liaising with sponsors to ensure all information and requirements are in place in a timely manner
*Negotiating costs and actioning all invoices
*Supporting the Commercial team with the production of digital and print marketing materials
*Developing and delivering any Hospitality and Sponsorship Sales Strategies with assistance from the Commercial team
*Working closely with our caterers, Heritage Portfolio to create and deliver new packages and experiences to maintain a five-star experience
*Face to face event hosting on a race day including meeting and greeting sponsors and troubleshooting any issues or questions

The successful Corporate Hospitality Manager will have the following:
*Previous experience in managing or hosting corporate events or weddings
*An enthusiasm for events within the sector
*Good understanding of local market trends
*Personable and confident approach to building and solidifying client relationships
*Guest experience focussed, with a desire to deliver a five-star standard
*IT literate, comfortable operating MS Office suite
*Exceptional organisational and administrative skills
*Ability to embrace change, be reactive and proactive
*Aptitude to develop into creative negotiating

Benefits include:
*Enhanced employer pension contribution
*Continuous professional development
*Private medical cover (Medi-Cash)
*Enhanced maternity and paternity
*Free onsite parking
*Free tickets for selected Racedays across the group
*Access to a well-being app

Salary: from £35,000 per annum, negotiable.

Hours of work: 37 hours per week Monday to Friday, to include all racedays at Musselburgh.

This role is based on-site at Musselburgh Racecourse and therefore reliable commute to Musselburgh is paramount.

Flexible working hours and working from home will be available where possible.

To apply, please email a cover letter and C.V to enquiries@musselburgh-racecourse.co.uk.

Musselburgh Racecourse as part of Chester Race Company:

Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. Musselburgh Racecourse is firmly established as one of the UK’s most stylish racecourses, offering award-winning facilities in a 5-star visitor attraction located only 6 miles from Edinburgh City Centre.

We are seeking a passionate, innovative, and experienced Chef Manager/Head Chef to lead our culinary team in transforming our catering provision, ensuring a first-class service, menu, and visitor experience. This is a unique opportunity to work within a fun, fast paced, family-friendly environment, integrating seasonal, locally grown produce into menus that appeal to a diverse audience while maintaining high standards of quality, value, and variety.

As Chef Manager you will play an integral role in evolving our catering offer within our main café, whilst also growing our food provision offer across the site through the expansion of our street food units. You will ensure that the kitchen runs smoothly, inspire and lead positive change, working with the kitchen team and wider SMT to ensure the highest level of quality, presentation and service.

To be responsible for the daily supervision, development and operation within all Glasgow Science Centre (GSC) catering outlets including Café and Corporate Events to support the smooth running of the F&B department.

To assist the Event Operations Manager and Assistant Operations Manager in the operational delivery of all catering outlets and Corporate Events activities.

To supervise the catering outlets and corporate events under the direction of the Events and Food & Beverage Management Team.

To deliver GSC’s Customer Service Promise and ensure customer satisfaction through an integrated and co-ordinated 5-star service level to all customers at point of contact.

To assist with training and development of a responsive catering team to ensure 5-star customer service delivery.

You will have a friendly, professional and hardworking attitude and the ability to work as part of a team. High standards with a passion for excellence and creativity in both catering and customer service. A flexible approach to meet overall deadlines and needs of GSC, both within and out-with your own department. Flexible to work evenings. weekends and holidays as required.

JOB PURPOSE

The Events Assistant Apprentice role sits with Functions and Events and will include time in the Courtyard Café at Haddo House. It provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Our visitors come for a variety of reasons from weddings, business dinners to Easter egg hunts and Christmas events to tours of the house and garden. We want to ensure every visitor, regardless of the reason for the visit, is welcomed and receives a memorable day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Events Assistant – Apprentice will work as part of the professional team onsite helping to give visitors from across the globe a warm welcome to the house and cafe to help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Hospitality Services at SCQF Level 5) with the ITC Academy training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The apprentice will take direction from the appropriate supervisor according to the area they are working in, e.g. café, functions or events. They will be working alongside other staff and volunteers on site. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming visitors to the site

Assisting in function and event planning, set up and delivery

Assisting in service in the café

Answering visitors’ queries about event offer, ticketing and direction to other areas on site

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Working across three mains areas Functions, Events and Courtyard Café.

Customer Service

Regular interaction with all members of the public

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales and financial processes

Help achieve sales targets and membership recruitment targets

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Role overview:

The Chef de Partie will support the Head Chef to ensure the customer catering experience is delivered to the highest standards, to ensure the provision of hospitality and customer care to Cairngorm customers.

Purpose of the job:

The purpose of a Chef de Partie is to manage a specific section of the kitchen, ensuring high-quality preparation and cooking of food in their assigned area. This role is vital in maintaining the smooth operation of a kitchen.

The Chef de Partie is responsible for:

Duties and responsibilities
• All food entering the kitchen is correctly stored in rotation
• To keep the fridges clean and tidy
• To be responsible for ensuring all food is prepared to the highest standards
• Being responsible to ensure that there is no cross contamination of food
• To be aware of and to control wastage of food
• To ensure that all documentation is kept such as cooking temperature records, fridge temperatures and cooking temperature records
• To follow all procedures such as cleaning schedules, rotation of perishable and dry stocks maintaining equipment
• Reporting any problems to the Head Chef
• To have knowledge of all products and services on offer and be able to pass on this knowledge in a positive, enthusiastic style.
• Ensure prompt replenishment of stock and highlight to the relevant manager any stock issues e.g.: stock loss, damaged stock.
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To identify personal development needs in line with personal and organisational objectives
• To undertake any other reasonable duties as may, from time to time, be required

People Management

• Be polite and attentive to all our guests and colleagues
• Attend annual performance management and development processes such as Performance and Development (PAD) Reviews

Person Specification

• This role will suit someone who has had experience in a busy kitchen environment (preferably at least 5 years)
• Demonstrate good people skills, both customer facing and within your team.
• This role will require a degree of flexible working to meet the business needs, 7-day operation and occasional events out with normal operating hours.

Experience/Qualifications

• Full knowledge of food hygiene regulations (HACCP) and hold a valid food hygiene certificate
• SVQ Food Cookery and Preparation Level 3

Personal Attributes/Behaviours:

• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

Location Overview:

• Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
• Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
• In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview:

The Kitchen Porter will help to keep our kitchen clean to the highest standards and assists the wider kitchen team as directed.

Purpose of the Job:

The purpose of a kitchen porter is to support the kitchen staff by maintaining cleanliness, organization, and hygiene in the kitchen. They perform essential tasks like washing dishes, cleaning equipment, and ensuring that workstations are kept tidy, allowing chefs and cooks to focus on preparing food efficiently.

Duties and Responsibilities

• To take responsibility for the cleaning of all cutleries, crockery and other kitchen equipment ensuring that all is cleaned to the highest standard.
• To maintain cleanliness and tidiness of kitchen and surrounding areas
• Maintaining general cleaning standards, follow cleaning schedules and emptying bins
• To be aware of all Kitchen Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To undertake any other reasonable duties as may, from time to time, be required

People Management

• Be polite and attentive to all our guests and colleagues

Person Specification

Skills
• Experience in a busy kitchen environment would be advantageous but not essential
• Experience working within a busy team and under pressure
• Team Player

Personal Attributes/Behaviours:

• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Food & Beverage team at The Falkirk Wheel. You will be assisting the kitchen team in providing our full menu, inclusive of hot offer, Grab and Go, wood fired pizza and events.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B) plus variable working allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 37 hours per week with flexibility required due to business demands and occasional evening shifts due to events.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:
• Assist with daily running of the kitchen
• Daily preparation of ‘Grab & Go’ items, standard daily menu and specials
• Working alongside the Head Chef, Sous Chef and the front of house team to ensure the smooth running of the Falkirk Wheel F&B offer, inclusive of events
• Ensuring health and safety records are kept up to date.
• Assisting with food & beverage purchase and storage and stocktake
• Assist with menu planning and managing COS in line with budgets
• Maintaining a safe and hygienic kitchen environment.

Qualifications and knowledge required:
• NVQ Level 2 or above in Catering
• Previous experience working in a similar role
• Good communication and team working
• Highly organised with excellent planning
• Able to work under pressure in a high-paced environment
• A full driving license

Skills and experience required:
• Excellent interpersonal skills
• Experience in similar role
• A real enjoyment for hospitality and delivery of 5 star products

Qualities & abilities required:
• A confident, friendly, helpful and engaging nature
• The ability to deliver a professional service
• The drive to work across various disciplines
• Good time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.