Management

The Head of Revenue and Accommodation role is a key strategic and operational role at Lost Shore. You will be responsible for driving accommodation performance through a blend of analytical skills, commercial instinct, and technological expertise to maximise overall revenue and provide and exceptional guest experience.

This position is pivotal in driving financial performance by setting optimal pricing, managing distribution channels, and ensuring that revenue strategies align with overall business objectives.

In tandem you will deliver a resort guest experience that delights, leading to repeat visits and positive reviews pinned around a pricing strategy that builds both occupancy and yield.

The operational component of your role will be to oversee a team that delivers best-in-class housekeeping standards as well as building out a programme of upsells to engage guests and boost revenue. You will also drive standards in cleanliness and tidy-ness around the resort with a particular focus on customer facing areas, bringing the wow-factor.

KEY ACCOUNTABILITIES:

Revenue Management
– Working collaboratively with key resort teams, including VEX, F&B, Events, Group Sales and Marketing to design and deliver strategies that balance profitability, service excellence, and brand reputation
– The role has a dotted line management of the Visitor Experience team leader who is engaged in revenue management and accommodation sales.
– Set appropriate room rates and package pricing using yield and dynamic pricing techniques, adjusting for seasonal and wider trends.
– Analyse market trends, competitor actions, and consumer behaviour to identify opportunities for revenue growth.
– Forecast demand patterns to optimize occupancy rates and maximize total revenue across all accommodation types.
– Manage room inventory across multiple online and offline distribution channels to minimize overbooking or underselling.
– Build out Lost Shore’s presences on external distribution channels such as booking.com, Airbnb etc to ensure maximum listing impact and streamlined integration with internal processes and systems.
– Develop, implement, and adjust pricing and distribution strategies based on performance data and market changes.
– Monitor and evaluate revenue performance using KPIs (e.g., RevPAR, ADR, Occupancy Rate) to assess financial health.
– Prepare and present regular reports to senior management on revenue trends, forecasts, and opportunities.
– Identify and implement process improvements and technological tools to enhance revenue management efficiency and work with the Visitor Experience team to ensure they are implemented.
– Continuously horizon scanning for new opportunities and keeping abreast of latest industry trends.

Housekeeping
– Oversee daily housekeeping operations, ensuring lodges, pods, and public areas are immaculately presented. Implement and maintain cleaning protocols, laundry standards, and efficient room turnaround procedures.
– Ensure the team has appropriate tools and process to schedule and monitor room readiness in line with guest arrivals and peak periods.
– Oversee management of inventories for linens, cleaning supplies, and guest amenities.
– Perform quality audits and implement continuous improvement actions.
Respond promptly and professionally to guest accommodation concerns or issues that have been escalated.

Resort impact
– Collaborate with sales, marketing, and operations teams to ensure alignment between revenue strategies and customer experience goals.
– Create targeted upsells, packages and room extras that can be offered to guests.
– Work with the sales, marketing and operations team to create and implement stay plus activity packages, implementing them on both the Lost Shore site and through a range of resellers and platforms.
– Support the Head of Events and Sales in larger pitches and pricing for conferences, site takeovers and other large residential opportunities.

Feedback and continuous improvement
– Be a visible, proactive leader who champions exceptional service across all site assets
– Work with the Visitor Experience team to ensure high guest satisfaction through real-time response to feedback and issue resolution.
– Ensure consistency in hospitality delivery across all overnight guest touchpoints.
– Track reviews and implement actions to continuously elevate the overnight guest experience.

SKILLS:
Strategic Thinking: Ability to see the bigger picture, anticipate future opportunities and challenges, and make decisions that align with and drive long-term organisational success.
Analytical Thinking: Ability to interpret large data sets and transform insights into actionable strategies.
Commercial Acumen: Strong understanding of market dynamics, customer segmentation, and competitive positioning.
Revenue Management Systems (RMS): Proficiency with tools such as IDeaS, Duetto, or STR, and familiarity with channel managers, OTAs and PMS systems.
Forecasting & Pricing Strategy: Skilled in demand forecasting, dynamic pricing, and inventory optimization.
Technical Proficiency: Advanced use of Excel, Power BI, or other data analytics software.
Communication & Collaboration: Strong interpersonal skills for cross-department collaboration and stakeholder engagement.
Attention to Detail: Accuracy in data interpretation and pricing decisions.
Adaptability: Ability to thrive in a fast-paced environment and adjust strategies quickly based on market fluctuations.

EXPERIENCE:
– Extensive experience in revenue management, pricing strategy, or commercial analysis within the hospitality or tourism sector.
– Proven track record of driving revenue growth through effective pricing and distribution strategies.
– Experience working with OTAs, GDS, and direct booking platforms.
– Familiarity with digital marketing and e-commerce principles as they relate to accommodation sales.
– Experience managing multi-property portfolios or multiple market segments is desirable.

PROFESSIONAL QUALIFICATIONS:
Bachelor’s degree in Business, Hospitality Management, Economics, or a related field (Master’s degree advantageous). Or extensive experience in this area.

JOB PURPOSE

Mar Lodge Estate
Mar Lodge Estate is Britain’s largest National Nature Reserve made up of more than 29,000 ha of astonishing Scottish landscape: heather-covered moorland, Caledonian pine forest, towering mountains and the Quoich wetlands, home to wading birds and otters.

The estate has a significant built heritage including multiple listed buildings, Mar Lodge, stable block offices, workshop complex, biomass, staff houses and redundant buildings. Attracting over 100,000 visitors per year, the estate has c200 miles of footpath and 7 scheduled ancient monument sites plus numerous other archaeological sites.

Estate Manager
An exciting opportunity has arisen to join the team at the Trust as an Estate Manager at Mar Lodge Estate. This role is responsible for the planning and delivery of property and land management activities on Mar Lodge Estate, including Estate & Building Maintenance, Forestry, Deer Management & Commercial Stalking, and the Estate Ranger Service.
Leading a multi-discipline team of staff, the role is responsible for translating strategy through the management plan, into practical delivery across the entire property. As a key part of the management team, the role will actively contribute to the development of future strategy on the Estate.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the teams managing property and land management activity, with accountability for:

o Buildings Maintenance & Compliance
o Estate Infrastructure including tracks, bridges, footpaths, fencing, car parks etc
o Deer Management & Commercial Stalking/Shooting
o Forestry
o Ranger Services

• In conjunction with the Head of Mar Lodge Estate, plan, develop and deliver capital projects of significant scale.

• Actively contribute to strategy and management planning for the UK’s largest National Nature Reserve.

• Financial planning/delegated budget management and accountability across the above areas of operation

• Manage a diverse range of stakeholder interests both internal and external, ensuring that the long term goals of the estate are communicated effectively, protecting the reputation of the Estate, and enhancing the reputation of NTS.

• Develop and deliver “Visitor Safety in the Countryside”; You will identify and manage risks in line with NTS policy and procedure and within the framework of Managing Visitor Safety in the Countryside. You will take responsibility for the actions of you and your team, ensuring a safe and secure working environment, compliant with relevant legislation.

• Monitor and report activity against the Mar Lodge Estate Management plan and report on work plan delivery against KPI’s.

• Accountable for Health & Safety management and SSoW across the estate. Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

• Develop SOR’s for capital & maintenance works. Instruct and manage contractors to ensure works are completed as specified, within budget and on time, ensuring all statutory and regulatory requirements are adhered

• Will regularly deputise for the Head of Mar Lodge Estate , and represent the property and organisation in regional and national forums.

Lead Marketing and Communications Manager, Paisley, 37 hours per week, Permanent, Grade 11: £57,685 – £61,196 p.a.

Are you a dynamic, commercially-driven marketing leader? Do you have a proven track record of maximising revenue and delivering exceptional ROI through a holistic, data-driven marketing strategy? Do you want to take the strategic helm of a vital communications function, acting as the ultimate custodian of a major charitable brand?

If you are ready to be directly accountable for commercial success, lead a multi-disciplinary team, and shape the public narrative for OneRen, we want to hear from you! This senior role holds direct responsibility for maximising income through marketing from memberships, advertising, events, and secondary spend across our entire portfolio.

Candidates are to submit a CV and cover letter in one document.

Closing date: 11 January 2026

Interview Date: week commencing 19 January 2026

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Marketing and Campaigns Manager, Paisley, 37 hours per week, Permanent, Grade 7: £38,045 – £40,186 p.a.

We’re seeking a Marketing & Campaigns Manager to lead the development and delivery of high-impact marketing campaigns across OneRen’s diverse portfolio of services, events, and programmes. This is a key role in our Business Development team, focused on driving customer acquisition, engagement, and retention through creative, data-driven campaigns.

You’ll help shape our commercial marketing strategy, manage multi-channel campaigns, and collaborate with colleagues across the organisation to ensure our messaging is bold, consistent, and aligned with business goals. You’ll also mentor our Digital Marketing Executive and contribute to building a more integrated marketing and communications function.

Candidates are to submit a CV and cover letter in one document.

Closing date: 11 January 2026

Interview Date: week commencing 19 January 2026

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Work somewhere where a job is not just a ‘job’, where you can be part of a team with a passion for protecting and sharing Scotland’s heritage. Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites and easily accessible from Edinburgh by road and rail. Now cared for by an independent charity, we are seeking an exceptional individual to lead our historic collections and built heritage care, our visitor storytelling, and our community programmes.

In this interesting and varied role you will be responsible for the Trust’s heritage responsibilities, overseeing achievement of Museum Accreditation and all the work which goes into maintaining this designation of professional heritage care; the delivery and further development of an exceptional visitor experience; volunteering and educational visits. Overseeing a team of five, and working closely with the fundraising team to achieve your objectives, you will be a key member of our management team and will advise trustees on all heritage and community matters. As a small charity run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.