Management

JOB PURPOSE

You will be responsible for the onsite operations of The Georgian House. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail and membership sales and liaise with colleagues responsible for collections care and conservation. Promoting good communication across the site and a joined-up service provision.

You will lead the development of The Georgian House as an exemplar of volunteer recruitment and management. This is a complex role requiring a strong background in operational management, balancing staff management, property maintenance and health and safety alongside providing innovative ways for visitors to engage with the site.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience

 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, managing risk and keeping risk assessments reviewed and relevant to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Working with the Operations Manager to input into the budget process and manage costs at the sites.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, including through membership sales, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs in the Edinburgh cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours, events and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs,
 Managing the promotion and administration of visitor experience and events together with property VSS’s.
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
 To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

Join the Royal Botanic Garden Edinburgh and play a pivotal role in shaping the future of one of the world’s leading botanical institutions. Home to four nationally significant gardens, internationally important living collections and ambitious capital projects, RBGE is driven by a vision of a positive future for plants, people and the planet. In this influential leadership role, you will help ensure our estate is sustainable, resilient and fit for the future.

Reporting to the Executive team, you will provide strategic and operational leadership across more than 270 acres of estate, 130 buildings and four gardens located across Scotland. From leading major capital programmes, including the Edinburgh Biomes project and renewable energy initiatives, to developing a long-term Estates Masterplan, you’ll be at the forefront of delivering world-class facilities that support science, horticulture, learning and visitor experience.

We’re looking for an inspiring and collaborative leader with significant estates, facilities or asset management experience gained in a complex, multi-site environment. You’ll bring strong commercial acumen, expertise in managing projects and budgets, a commitment to health, safety and compliance, and a genuine passion for sustainability and environmental stewardship.

For more information including candidate pack and to apply, please visit our website.

Closing date: Midday (GMT) on Friday, 13 November 2026
Interview date: Friday, 27 November 2026

The post will lead the delivery of a major national partnership project exploring the cultural and historical relationship between Scotland and cinema.

V&A Dundee and Screen Scotland (the Strategic Partners) are seeking a Programme Lead who will strategically drive the national partnership opportunities, manage stakeholders and oversee the operational aspects of the project’s development. The post holder will play a pivotal role in shaping partnership agreements and external relationships, acting as the central point of contact between the Strategic Partners, the project’s Creative Consultant and a growing network of partners and collaborators.

Internally, the Programme Lead will work alongside the curatorial and production teams to manage resource, timelines and budget, chair organisation-wide Project Team Meetings and support cross-organisational communications. They will join a small, focused team as the project moves from research and development into operational delivery, and will work with colleagues across the organisation as well as partner organisations, a reference group and external stakeholders.

We welcome applications from individuals currently working within the Scottish screen sector and would be pleased to consider secondment opportunities.

Head of Exhibitions & Design | Full time | 35 hours | Permanent
Full Time Salary: £64,762 – £73,428
Hours: 35 hours per week | Monday – Friday
Location: National Museum of Scotland, Edinburgh | Hybrid | Occasional national and international travel

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an experienced and collaborative leader with a passion for creating exceptional audience experiences to join our Exhibitions & Design team.

Benefits of joining us as our Head of Exhibitions & Design include:

Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Access to all the above and more from day one of employment.

About the Head of Exhibitions & Design role:

In this role, you will lead National Museums Scotland’s exhibitions and design activity, working with colleagues across the organisation to create inspiring, audience-focused experiences that bring Scotland’s National Collection to life. Through strategic leadership, creative collaboration and excellent project delivery, you will help shape how millions of visitors engage with our museums, collections and stories.

As Head of Exhibitions & Design at National Museums Scotland you will:

Be responsible for the development, planning and delivery of a strategically driven, engaging and coordinated programme of world class exhibitions and their touring
Take overall responsibility for a programme of investments in our permanent displays coordinating a series of capital investments and refreshment projects.
Be responsible for the delivery of high quality and effective interpretation of visitor content outputs across National Museum Scotland sites.
Lead and maintain high standards of design quality, consistency and coherence across National Museum Scotland sites, including exhibitions, permanent displays, brand development, and communication channels

Skills and experience we’re looking for in our Head of Exhibitions & Design:

Significant experience of managing high profile exhibition and permanent display projects in a museum, visitor attraction or heritage attraction environment
Experience of dealing with a diverse range of people management issues, commensurate with senior manager-level responsibilities
Proven ability to provide strategic leadership and direction for complex exhibition, design and visitor-focused programmes
Ability to champion innovation, creativity and continuous improvement while maintaining organisational standard.
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The expected closing date for this role is 16/11/2026 (16 NOVEMBER 2026).
The Selection Event is likely to take place either WC 23/11/2026 or W/C 07/12/2026 (7 DECEMBER 2026).