Management

The Mackintosh Tearooms is the home of the original Willow Tea Rooms Building at 217 Sauchiehall Street. It was first opened by Miss Cranston in 1903 and designed by Charles Rennie Mackintosh in collaboration with his wife, Margaret Macdonald. Following a detailed restoration project in 2018, the building is now back to its former glory as a unique tearoom over three floors. It now includes additional events spaces, an exhibition and a gift shop. In January 2024, The Mackintosh Tearooms was acquired by the National Trust for Scotland and the Property is now under their care.

PURPOSE OF THE ROLE
The role of the VSM – Food & Beverage is responsible for the operational delivery of the visitor experience in the food & beverage department, comprising of historic tea rooms, private dining and event spaces at The Mackintosh Tearooms. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised, and key commercial, financial and development objectives are achieved, making the property fully sustainable. The role is a key member of a broader management team responsible for delivering an overall visitor service strategy, promoting effective communication across the site and a joined-up service provision. The VSM – Food & Beverage reports to the Operations Manager at The Mackintosh Tearooms.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
• Overall responsibility for the management and delivery of the day-to-day food & beverage operation at MAW.
• Leading, managing and motivating a team of staff and volunteers; (recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
• Driving the catering department at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
• Budgets –monitoring the department budgets together with the Operations Manager, to ensure that the catering department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPI’s performance.
• Ensuring high standards of food quality, presentation and consistency across the property.
• Creating a culture of a ‘warm welcome’ to visitors and ‘exceptional service, every time.
• To be responsible for and instil a Health & Safety and Environmental culture throughout the catering operation, ensuring that the team works within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• To line manage and support the VSS – Booking & Events to deliver an excellent food & beverage service, maximizing opportunities to increase commercial revenue by promoting the venue locally and on a wider scale in collaboration with the NTS Commercial & Marketing Teams.
• To work proactively with the VSM – Creative Learning & Education to facilitate schools and community groups visits and workshops and in collaboration with other partners provide training and development placements.
• To be responsible for key holder management. To manage the people and processes involved with the security of the building and emergency procedure implementation.
• To undertake training in all departments to ensure you have an understanding of all aspects of the operation.
• To be responsible for the duty management rota to ensure continuous cover as required
• Taking responsibility to ensure the daily cash reconciliations, vouchers and billing information are recorded according to the Trust’s processes and policies. To ensure that all the staff are fully trained in cash handling according to the Trust’s processes, policies and systems.
• To actively support and promote the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors to achieve memberships KPIs.
• Undertake any other tasks that may be reasonable requested

We’re looking for a Historic Building & Estate Officer to join our team at the Highland Folk Museum in Newtonmore.

The Highland Folk Museum is a large open-air museum based in the Cairngorm National Park where we explore life in the Scottish Highlands from the 1700’s to the mid 1900’s. We have over 35 reconstructed historic buildings spread out over our mile-long site, allowing visitors to learn how people lived, work, and spent their leisure time.

In this role, you will lead on the development and maintenance of our historic buildings, structures and landscape features, and take on the position of Responsible Premise Officer (RPO) with a responsibility for Health and Safety, construction site and maintenance management.

The Historic Building & Estate Officer will be responsible to the Curatorial manager and will line-manage the maintenance team including the Craft Skills Supervisor, as well as overseeing and ensuring safe working practices in the workshop.

We have a wide range of buildings/structures, from turfed houses and thatched cottages to shinty pavilions, and even our own coracle pond. We’d encourage anyone who applies for this position to have a look on our website to get an idea of what the site is like.

If you would like to learn more about this role and how to apply, please go to the link below which will take you to the job listing where you can access the Job Description and Person Specification.

Job Description:

Wholesale Sales Manager

Islander is a fast-growing Scottish accessories and lifestyle brand, known for combining contemporary design with Harris Tweed® and tartan. Our products are sold through our own retail stores, e-commerce website and a network of over 800 stockists globally. Alongside our retail and wholesale business, we operate popular handbag-making workshop experiences across Edinburgh, St Andrews and London. As Islander continues to grow across the UK and internationally, we are now looking to strengthen the commercial leadership of our wholesale channel.

Role purpose

To drive wholesale revenue by growing sales from Islander’s existing stockists, winning new accounts and identifying new market opportunities. The role has full ownership of wholesale sales performance and Islander’s trade-show programme.

Key responsibilities

Wholesale sales performance

Take ownership of wholesale revenue and agreed sales targets.
Develop and implement a clear wholesale sales plan.
Monitor sales performance by account, product, collection and territory.
Produce monthly and seasonal sales forecasts.
Maintain an active sales pipeline with values, stages and next actions.
Report results, opportunities and risks to senior management.
Identify the actions required when performance falls behind target.
Existing stockist development

Build strong commercial relationships with Islander’s stockists.
Maintain regular, proactive contact with priority accounts.
Review account performance and identify opportunities to increase sales.
Present new collections, seasonal launches and bestselling products.
Encourage timely and appropriate reordering.
Identify declining or inactive accounts and develop reactivation plans.
Arrange regular account reviews with key stockists.
Gather commercial feedback from stockists and share relevant findings internally.
New business development

Identify and approach suitable prospective stockists.
Research opportunities across the UK and international markets.
Arrange sales calls, meetings and product presentations.
Manage prospects from initial contact through to opening order.
Qualify potential accounts to ensure they are commercially suitable for Islander.
Set and achieve targets for outreach, meetings, new accounts and opening-order value.
Maintain accurate records of prospective accounts and follow-up activity.
Trade-show management

Take full ownership of Islander’s wholesale trade-show programme.
Research and recommend suitable trade shows.
Assess each event based on audience, cost and likely commercial return.
Prepare proposed budgets and commercial objectives.
Manage applications, bookings, deadlines and event planning.
Coordinate samples, product selection, displays, sales materials, transport and staffing.
Set sales and lead-generation targets before each show.
Lead customer meetings, presentations and selling at trade shows.
Ensure every viable lead is recorded and followed up promptly.
Report on orders, pipeline value, conversion and return on investment.
Recommend whether Islander should repeat, expand or withdraw from individual events.
Commercial analysis

Analyse wholesale sales, bestsellers and underperforming products.
Monitor customer demand, market trends and competitor activity.
Identify opportunities by product, territory, customer type and price point.
Recommend which products and collections should receive greater sales focus.
Provide evidence-based feedback to product development, inventory and marketing.
Identify gaps in Islander’s wholesale range or commercial offering.
Sales campaigns and materials

Plan wholesale activity around product launches and seasonal opportunities.
Brief the marketing and design teams on required wholesale campaigns and materials.
Ensure stockists receive appropriate imagery, product information and sales support.
Recommend merchandising or promotional activity for key accounts.
Measure the sales generated by wholesale campaigns.
Coordinate promotional activity with available stock and production capacity.
Cross-departmental working

Communicate effectively with the wholesale team to ensure new accounts, sales activity and customer requirements are supported operationally.
Work collaboratively with inventory, production, marketing, design, finance and senior management to support wholesale growth and ensure sales plans are commercially deliverable.
Salary starting from £40,000 per annum.

Benefits:

Company car
Employee discount
Free parking
Private medical insurance
Work Location: In person

Help shape the future of one of Scotland’s most important heritage destinations.
New Lanark Trust is seeking an exceptional strategic leader to help write the next chapter in the story of this UNESCO World Heritage Site.

As Head of Heritage & Enterprise, you will join our Senior Leadership Team and play a pivotal role in balancing heritage conservation with commercial ambition. Working across heritage, enterprise, fundraising, partnerships and visitor experience, you will help ensure New Lanark remains both internationally recognised and financially sustainable for generations to come.

This is an exciting opportunity to lead strategic growth, develop new income streams, secure funding, build influential partnerships and champion one of Scotland’s most significant cultural assets on the national and international stage.

You will work alongside experienced operational managers, providing strategic direction while leading our heritage, education and World Heritage teams.
We are looking for an ambitious and innovative leader who combines commercial awareness with a passion for heritage and public engagement.

We’re looking for someone who has:
• Proven strategic leadership experience.
• Experience of developing partnerships and stakeholder relationships.
• A track record of securing funding and developing sustainable income streams.
• Strong commercial awareness with the ability to identify new opportunities.
• Excellent communication and influencing skills.
• A passion for heritage, education and community engagement.

In return we offer
• The opportunity to shape the future of a UNESCO World Heritage Site.
• A senior leadership position within one of Scotland’s most recognised heritage organisations.
• An opportunity to make a genuine long-term impact.
• Competitive pension scheme.
• Employee benefits and discounts.