JOB PURPOSE
You will be responsible for the onsite operations of The Georgian House. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail and membership sales and liaise with colleagues responsible for collections care and conservation. Promoting good communication across the site and a joined-up service provision.
You will lead the development of The Georgian House as an exemplar of volunteer recruitment and management. This is a complex role requiring a strong background in operational management, balancing staff management, property maintenance and health and safety alongside providing innovative ways for visitors to engage with the site.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience
Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
Instil a Health & Safety culture across the property, managing risk and keeping risk assessments reviewed and relevant to reduce risk of incidents and accidents to volunteers, employees and visitors.
Working with the Operations Manager to input into the budget process and manage costs at the sites.
Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
Driving the visitor services experience to achieve its financial targets, maximising income and profitability, including through membership sales, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
Work closely with other VSMs in the Edinburgh cluster to develop visitor strategies for all sites.
Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
Designing and developing tours, events and visitor experiences that engage visitors through storytelling.
Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs,
Managing the promotion and administration of visitor experience and events together with property VSS’s.
Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.