Management

Head of Accommodation & Commercial Performance
Contract: Full-time, permanent

About Lost Shore
Lost Shore is Europe’s largest inland surf destination, combining world-class waves with accommodation, food & drink, and events. We’re building a true surf resort experience — not just a surf session, but a full stay, community, and destination. As we grow, accommodation is becoming a critical part of our commercial success, and we’re now looking for someone to take real ownership of this area of the business.

The Role
This is a commercial hospitality role, not just an operational one. You will be responsible for driving occupancy, optimising pricing, improving the guest journey, and working with marketing, surf, events, and F&B teams to turn stays into a core revenue stream. You’ll have genuine influence over performance and how the accommodation product is positioned and sold.

Key Responsibilities

Commercial & Revenue Performance
– Own accommodation occupancy, ADR and revenue targets
– Manage all booking channels (direct, OTAs, group bookings)
– Develop and manage pricing and yield strategies by season and demand
– Create and optimise stay packages with surf, events, and food & drink

Marketing & Distribution
– Work with the marketing team to ensure accommodation is clearly promoted
– Improve OTA listings, photography, descriptions, and guest communications
– Develop group, corporate, and event-related stay opportunities

Guest Experience & Operations
– Oversee check-in, guest communication, and on-site experience
– Work closely with housekeeping and maintenance to protect standards
– Monitor reviews and feedback and lead improvements where needed

Leadership & Collaboration
– Support and coordinate accommodation-related staff and supervisors
– Work cross-departmentally to align capacity, demand, and guest experience

What We’re Looking For
– Experience in hotels, hostels, resorts, serviced apartments, or similar
– Strong commercial mindset — comfortable with targets, data, and pricing
– Confident working across operations and marketing
– Proactive and innovative, able to identify and seize opportunities
– Organised, proactive, and guest-focused
– Excited by experience-led hospitality, sport, or destination venues
Revenue management experience is a huge plus, but attitude and commercial thinking matter just as much.

Why Join Lost Shore?
– Unique opportunity to shape and grow a standout accommodation product
– Real ownership and responsibility for commercial performance
– Dynamic, ambitious business with strong brand potential
– Work in an exciting surf, sport, and lifestyle-led environment

How to Apply
Send your CV and a short note explaining why this role interests you and what you would bring to Lost Shore.
**Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early**

Contract: Full time (37.5 hours per week)

We’re looking for a Manager – Fundraising & Projects to help deliver Dundee Science Centre’s mission of making science accessible and inspiring our communities to explore and connect with science.

In this role, you will:
• Support fundraising across private, public, research, and philanthropic sectors
• Build and manage strategic partnerships that support our mission
• Deliver key projects aligned with our Strategic Plan 2025–2030
• Support the growth of our STEM engagement programmes
• Play a key role in celebrating our 25th anniversary
• Help strengthen the Centre’s long-term sustainability

You’ll help us to:
• Increase our reach and impact
• Raise our profile locally and nationally
• Maximise social, economic, and environmental benefits for our communities

If you think you’d be a great fit for this role, we’d love to hear from you!

JOB PURPOSE
This is an exciting and dynamic leadership role, offering the opportunity to shape the future of one of Scotland’s most treasured landscapes.
As Head Ranger and Property Manager, you will be responsible for the delivery of the Ben Lomond vision and management plan. Acting as the first point of contact and main local representative, you will embody the values of the National Trust for Scotland in this area. As a strong communicator and team leader, you will inspire trust and confidence in the organisation and its objectives. You will manage and motivate staff and volunteers, drive activities that keep the National Trust for Scotland at the forefront of upland conservation management and visitor engagement.
A key part of your success will come from building strong relationships with local stakeholders and being a voice for the Trust in conservation and management of this popular landmark.
In addition to estate management, you will also oversee the commercial operations of the Ardess bunkhouse and wider team working across the site.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Management of Ben Lomond, the islands of Bucinch and Ceardach ensuring the conservation and enhancement of their significant natural and cultural heritage.
• Maintain and develop visitor infrastructure such as paths, car parks and interpretation in effective and safe condition.
• Manage the Ardess Bunkhouse as a commercial venture and as a volunteer base for work programmes.
• Oversee and deliver visitor engagement to ensure their visits are as inspiring, memorable and accessible.
• Plan, manage and deliver the operational budgets, maintaining full compliance with legal and Trust requirements.
• Strengthen financial sustainability through assessing and monitoring costs, identifying efficiencies and developing new opportunities for income.
• Lead and support the site team, currently including Ranger, Property Secretary/Cleaner/Housekeeper, Seasonal Ranger, Seasonal Visitor Services Assistant and volunteers.
• Build and maintain good working relationships with partners and stakeholders including LLTNP, NatureScot, graziers and licensees, neighbouring landowners and the local community.
• Promote wider understanding of the Trust’s work and the value of supporting its mission
• Respond to out of hours call outs for the Ardess bunkhouse as required.
• Recruit, induct, develop, motivate, and performance manage staff and volunteers to ensure they are equipped and motivated to undertake their duties to the required Trust standards, while maintaining staffing budgets.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the properties’ ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Ensure the Trust’s core aims are achieved namely, conservation, access and memorable visitor experiences for all visitors.
• Support the Operations Manager to develop and foster local-level stakeholder and client relationships specific to the properties.
• Ensure that lifelong learning is developed and promoted at the property through the visitor experiences we offer.
• Raise the profile of the property through local, regional and national marketing initiatives and social media.
• Take responsibility for building security, opening/closing procedures, emergency procedure implementation, duty management, and providing relief cover as required.

JOB PURPOSE

Mar Lodge Estate
Mar Lodge Estate is Britain’s largest National Nature Reserve made up of more than 29,000 ha of astonishing Scottish landscape: heather-covered moorland, Caledonian pine forest, towering mountains and the Quoich wetlands, home to wading birds and otters.

The estate has a significant built heritage including multiple listed buildings, Mar Lodge, stable block offices, workshop complex, biomass, staff houses and redundant buildings. Attracting over 100,000 visitors per year, the estate has c200 miles of footpath and 7 scheduled ancient monument sites plus numerous other archaeological sites.

Estate Manager
An exciting opportunity has arisen to join the team at the Trust as an Estate Manager at Mar Lodge Estate. This role is responsible for the planning and delivery of property and land management activities on Mar Lodge Estate, including Estate & Building Maintenance, Forestry, Deer Management & Commercial Stalking, and the Estate Ranger Service.
Leading a multi-discipline team of staff, the role is responsible for translating strategy through the management plan, into practical delivery across the entire property. As a key part of the management team, the role will actively contribute to the development of future strategy on the Estate.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the teams managing property and land management activity, with accountability for:

o Buildings Maintenance & Compliance
o Estate Infrastructure including tracks, bridges, footpaths, fencing, car parks etc
o Deer Management & Commercial Stalking/Shooting
o Forestry
o Ranger Services

• In conjunction with the Head of Mar Lodge Estate, plan, develop and deliver capital projects of significant scale.

• Actively contribute to strategy and management planning for the UK’s largest National Nature Reserve.

• Financial planning/delegated budget management and accountability across the above areas of operation

• Manage a diverse range of stakeholder interests both internal and external, ensuring that the long term goals of the estate are communicated effectively, protecting the reputation of the Estate, and enhancing the reputation of NTS.

• Develop and deliver “Visitor Safety in the Countryside”; You will identify and manage risks in line with NTS policy and procedure and within the framework of Managing Visitor Safety in the Countryside. You will take responsibility for the actions of you and your team, ensuring a safe and secure working environment, compliant with relevant legislation.

• Monitor and report activity against the Mar Lodge Estate Management plan and report on work plan delivery against KPI’s.

• Accountable for Health & Safety management and SSoW across the estate. Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

• Develop SOR’s for capital & maintenance works. Instruct and manage contractors to ensure works are completed as specified, within budget and on time, ensuring all statutory and regulatory requirements are adhered

• Will regularly deputise for the Head of Mar Lodge Estate , and represent the property and organisation in regional and national forums.