Retail

ASSISTANT RETAIL & STOCK MANAGER
We are looking for a highly organised, analytical and detail orientated individual to join our team as an Assistant Retail and Stock Manger. This role is perfect for someone who has strong commercial awareness, is a confident and clear communicator and has the ability to coach and motivate a team. A passion for retail is a must.

A bit about us?
We exist to help the world fall in love with Scotch whisky – we do this by enthusing, impassioning, educating and inspiring our guests about our national drink in everything that we do.

About you?
-A proven track record in all aspects of stock management, including ordering and sales analysis.
-A strong eye for detail and an understanding of visual merchandising.
-Keeps calm under pressure and thrives in a fast-paced and constantly changing environment.
-A natural leader, who is confident in developing and motivating a team to deliver an exceptional customer experience.
-A logical thinker, who can identify problems and find solutions.
-Knows how to prioritise a workload and understands the importance of time management.
-A strong communicator with the ability to convey information clearly and confidently.
What will you be doing?

The role of Assistant Retail & Stock Manager is a varied one. As part of a small but dedicated team, your day could range from stocking the shelves & taking in deliveries to running a stocktake & conducting 121 reviews and everything else in-between:

-Undertaking all processes required by retail, including but not limited to – Setting up products, reviewing stock levels and placing orders, receiving and processing (often sizeable) deliveries*, approving invoices, managing stock transfers and write offs, running and reporting on stocktakes and completing month end reports.
-Accurately managing our stockholding using EposNow, our specialist stock system.
-Distributing and managing stock across multiple stock locations and departments.
-Working as part of the retail management team to agree the strategic direction of the department and providing suggestions to improve our day-to-day processes and procedures.
-Leading our team of Stock Assistants to deliver our expectations by providing regular coaching and feedback & conducting 121 reviews to develop their knowledge and interpersonal skills.
-Developing and hosting staff tastings & trainings on a regular basis.
-Working with our Stock Assistants and Visitor Assistants to ensure their daily tasks and cleaning schedules are completed.
-Leading by example by proactively approaching customers on the shop floor, making genuine recommendations and providing a service that exceeds customer expectations – from initial welcome to processing the sale.
-Completing essential daily tasks, including but not limited to – stocking up, pricing and displaying products, cleaning, housekeeping, rotating stock and maintaining product displays.

*Due to our historic location, and listed status of our building, deliveries are taken in by hand. As such, manual handling is a key component of the role*
Contract Full-time 36.25 hours per week
Hours are rota based, includes evenings and weekends
Salary from £27,500 per year, depending on experience

Interested?
Do you think you have something to bring to our team? Then we’d love to hear from you. Tell us why you’d love to join our team!

Hours: 3-5 days (Full time/Part time)
Duration: Permanent
Pay: £12.95 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum
– Enhanced long service holiday entitlement
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant aboard
– Fingal Hotel
– Free car parking for staff
– Uniform provided

Britannia’s Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 23 September 2025
Interviews: ASAP

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

PURPOSE OF THE ROLE
The Visitor Service Manager is responsible for the operational delivery of the visitor experience in retail, admissions (tours and exhibition) and membership. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised, and key commercial, financial and development objectives are achieved, making the property fully sustainable. The role is a key member of a broader management team responsible for delivering an overall visitor service strategy, promoting effective communication across the site and a joined-up service provision. The Visitor Services Manager reports to the Operations Manager at Mackintosh at the Willow.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Overall responsibility for the management and delivery of the day-to-day retail and visitor centre operation at MAW.
• Leading, managing and motivating a team of staff and volunteers; recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
• Scheduling of staff rotas to ensure adequate cover for retail, any out of hour requirements and scheduling cover for daily tours.
• Organising a housekeeping schedule for laundry and cleaning tasks to maintain consistent cleanliness throughout the property.
• Driving retail and visitor center at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
• Budget –monitoring the department budgets together with the Operations Manager, to ensure that retail and visitor services department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPI’s performance.
• Ensuring high standards of presentation and consistency across the property.
• Creating a culture of a ‘warm welcome’ to visitors and ‘exceptional service, every time.
• To be responsible for and instill a Health & Safety environmental culture, ensuring that the team works within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• To line manage and support a team of VSSs, VSAs and volunteers to deliver excellent visitor services, maximizing opportunities to increase commercial revenue by promoting the venue locally and on a wider scale in collaboration with the NTS Commercial and Marketing Teams.
• To work proactively with the VSM – Creative Learning & Education to facilitate schools and community groups visits and workshops and in collaboration with other partners provide training and development placements.
• To be responsible for key holder management. To manage the people and processes involved with the security of the building and emergency procedure implementation.
• To undertake training in all departments to ensure you have an understanding of all aspects of the operation.
• To be responsible for the duty management rota to ensure continuous cover as required.
• Taking responsibility to ensure the daily cash reconciliations, vouchers and billing information are recorded according to the Trust’s processes and policies. To ensure that all the staff are fully trained in cash handling according to the Trust’s processes, policies and systems.
• To actively support and promote the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors to achieve memberships KPIs.
• Undertake any other tasks that may be reasonable requested

A significant amount of time spent in the role is non-desk-based, requiring good time management, and the role-holder can expect that a substantial part of the working day will be spent front of house, supporting the operational delivery of the visitor experience.

Will be required to work flexible working patterns and hours including evenings, weekends, and public holidays. As part of the role and as a senior member of the team, there will be an expectation that the post holder would attend work at short notice (if operational needs demand and circumstances allow)

This role is one for which the duties and responsibilities require you to undertake a criminal records check.

Vacancy: Sales Account Manager
Contract Type: Full-time (37.5 hours per week) permanent
Location: Leith, Hybrid (1 day in office required per week)
Salary: £27,842.38 per annum
Line Manager: Sales Operations & Support Manager

About Bookspeed

At Bookspeed, we believe there’s always a place for books, and we’re looking for a Sales Account Manager to help get more books into the world!

We are a fun, creative, and customer-focused book wholesaler, curating and supplying beautiful book ranges to a diverse mix of retailers. Our customers include quirky independent boutiques and well-known brands –like Oliver Bonas and Moonpig– as well as farm shops, garden centres, and many of the UK’s leading heritage sites and attractions –such as the National Trust and the Natural History Museum.

We also strive to make Bookspeed a great place to work, with a strong focus on wellbeing, inclusion, flexible working hours, and fun.

The Role

At Bookspeed, you’ll play a key role in driving growth by managing and developing a wide range of customer accounts — from existing clients to new retail partners. You’ll focus on building strong relationships, curating tailored product ranges, and growing account revenue, all while delivering the high level of service Bookspeed is known for.

Working closely with internal teams and reporting to the Sales Operations & Support Manager, you’ll have the support and feedback needed to succeed. This role is ideal for someone proactive, commercially aware, and passionate about helping customers thrive.

What you will be doing

– Building and maintaining strong, long-term customer relationships.
– Understanding customer needs and curating tailored product ranges.
– Identifying opportunities to grow revenue within existing accounts.
– Converting prospects into active, loyal customers.
– Managing day-to-day communications and delivering exceptional service.
– Working collaboratively with internal teams to ensure smooth service delivery.

What we’re looking for in potential candidates

– Motivation and enthusiasm about sales, with a customer-first approach.
– Strong communication with excellent interpersonal skills.
– Organisation, attention to detail, and confidence using software like Excel (training provided).
– Resilience, adaptability, and proactivity in overcoming challenges.
– Openness to learning, teamwork, and occasional travel for customer visits or trade shows.

In return, the successful candidate will get:

– £27,842.38 gross per annum
– Annual sales bonus
– Flexible working hours
– Access to our staff benefits platform and salary sacrifice schemes
– Employee Assistance Programme (EAP) for well-being support
– Monthly perks like pizza, yoga, and much more!

Working Pattern

This role is a permanent, full-time position (37.5 hours per week) working Monday-Friday with flexible working available between the hours of 8am-6pm to be discussed with your line manager. Staff have two paid breaks of 15 minutes each and an unpaid break of 30 minutes at lunchtime.

How to apply

Please submit an online application OR send a copy of your CV with a brief covering letter to recruitment@bookspeed.com by 19th September.

We believe that diverse workforces create successful working environments, but research has shown that some people from underrepresented backgrounds are less likely to apply for jobs if they don’t feel they tick every box. If you think this is the case for you and you’d like to work for us, we encourage you to apply.

We want to make applying for our vacancies accessible to all. If you need support to complete your application, please email your request to recruitment@bookspeed.com.