Retail

Shop Manager

Full time, Permanent
Salary £29,598 – £32,286 per annum
Plus generous benefits package
Starting January 2025

About the role

Are you an experienced Shop Manager with a passion for Retail? Do you have a people-focused approach with the ability to lead, coach and inspire a team of Retail Assistants? If so, you may be just who we are looking for!

You must have proven managerial/supervisory experience working in a retail environment. You’ll be comfortable managing staff, ensuring excellent customer service, and meeting sales targets. You will have excellent interpersonal and communication skills.

As a member of our shop management team, you’ll be responsible for overseeing the day-to-day operations of the shops in our amazing Galleries based in the heart of Edinburgh. You’ll be responsible for leading a team, whilst simultaneously focusing on enhancing visitor experience along with achieving our sales and profit potential.

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong leadership. Your duties will also include but not be limited to:

– Providing excellent customer service, to attain/sustain 5-star accreditation. Delivering a high standard of visitor service in keeping with the standards and aims and objectives.
– Contributing to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, and customer services
– Being accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.
– Promoting the standards of merchandising, display and housekeeping required.
– Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.
– Ensuring that stock is well maintained by processing deliveries, transfers and adjustments.
– Working with the shop management team on shop operations, customer experience, retail standards and shop performance.
– Ensuring that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– You must have practical experience of successfully managing teams within a retail organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Excellent standards of customer service and experience of applying customer care strategies in Retail.
– Ability to prioritise your own and the team’s workload.
– High standards of accuracy and attention to detail.
– Experience of visual merchandising, product planning and monitoring as well as cash handling.
– Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.
– Ability to plan effectively to meet targets.
– High degree of IT skills, proficient in MS Office and experience in the utilisation of IT systems in Retail. environment.

It would also be great if you have:

– Knowledge and appreciation of art
– Flexible approach to the job
– Foreign language or BSL skills

Please apply directly via our careers portal.

Closing date for completed applications is 12 noon on Monday, 28 October 2024.

Retail Assistant (Fixed Term) (Part Time) – 3 posts

Glasgow Life is looking for 3 x Retail Assistants to join us on a part time (20 hours) fixed term basis until 2nd Nov 2025. As a Retail assistant you will be joining our in-demand Retail service team delivering an exceptional customer service and experience with Kelvingrove Art Gallery and Museum and Riverside/GoMA. Our city-wide contracts mean staff are flexible to work in any of our locations, however the primary location of this vacancy is Kelvingrove and Riverside/GoMA. You will be part of a dedicated team which supports Glasgow Museums Retail.
More about our Museums teams
As a Retail Assistant you’ll be joining our Glasgow Life Museums team and Corporate Services team. From Kelvingrove Art Gallery and Museum to GoMA, our museums are free for everyone to access. Being part of the corporate services team too, you are part of a team who oversee the operation of over 100 venues across the city, account for millions of pounds, support our staff, and bring income into the charity through our shops. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website.https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Retail Assistant you’ll be an integral part of the team who thrive on and deliver exceptional customer service to all our museum visitors. Reporting to the Shop Manager and working alongside an established and award-winning team
The candidate
If you’re interested in joining us as a Retail Assistant, you’ll need:
• Excellent customer service skills
• Previous retail experience
• Good communication skills and a strong team player
• The ability to multitask and handle the pressure of a busy day.
• Excellent numeracy skills
You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.
Retail Assistant roles available are:
3 x 20 hrs part time working 5 days (12pm-4pm per day) between Tuesday to Friday including 1 day at the weekend.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
This post is temporary for a period up to 2nd November 2025.
Salary for this post will be pro – rata.
Important Dates: Closing date 3rd November and interviews are provisionally scheduled for w/c 11th November.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see for more information.https://www.glasgow.gov.uk/jobevaluation
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website.https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Visitor Services Assistant – Retail

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming international visitors and aiding with specific needs.

Welcoming large groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Housekeeping duties including visual merchandising

Assisting in the day to day running of our retail offer.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

To actively upsell products, services and memberships to facilitate the visitors’ enjoyment.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

To use personal protective equipment as provided and directed by your line manager.

Retail Assistant

Organisation: Muckle Brig Limited
Salary: £12.50 per hour
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
OVERVIEW
So far 2024 has been very exciting (and busy) at Muckle Brig. We have witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We have continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces, anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise.
• Previous experience working in retail or within the drinks industry would be advantageous.
BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Employee cask programme and share trust.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

Retail Team Leader

We are looking for a dynamic, customer focused Retail Team Leader with relevant experience in a fast moving retail environment or visitor attraction.

Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and shop. We are proud to be accredited as a Living Wage Employer. The real Living Wage is the only UK wage rate calculated according to the costs of living.

The Retail Team Leader will have a hands-on role on the shop floor and in the stockrooms, ensuring the highest possible standards are maintained with effective organisation, support and delegation, while working directly with Retail Assistants. The Retail Team leader will prepare daily rotas in the absence of the Retail Supervisors, and will ensure daily tasks are assigned promptly and efficiently, and that they are completed correctly. The Retail Team Leader will work with Retail Supervisors and the Retail Manager in ensuring all resources are used correctly and that the shop is running profitably.

More information on our website https://www.camera-obscura.co.uk/careers/career/retail-team-leader

Please send your CV and cover letter to shop@camera-obscura.co.uk Please ensure your personal email is present on your CV.

The advert will close as soon as a suitable candidate has been found so please apply as soon as possible!

Visitor Services Supervisor – Retail

KEY RESPONSIBILITIES

Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)

Cash reconciliation

To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Analyse retail sales information regularly and take action where required to drive income

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards

Delivering and completing stock takes and stock counts accurately

Being a leader within the team and taking a proactive approach to problems

A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.

Management of ticket / membership sales and admissions

Management of second-hand book shop

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Retail Supervisor

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Retail Supervisor role to download an application pack and find out more about the role. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 18 October.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Commercial Visitor Experience Lead

Contract: Full time 37.5 hours per week, any 5 days of 7; annualised hours

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team in the exciting and fulfilling role of Commercial Visitor Experience Leader.

You will be primarily responsible for driving the sales in our key commercial areas; Café Create and Curiosity Corner as well as leading and implementing the commercial strategy. Your secondary role, as part of the services and operations team, will be to support the managing of the daily operation and ensuring exceptional customer service is delivered at all times, in an effort to maximise revenue.

You will ensure the standard of the visitor experience is excellent by enhancing and maintaining the smooth operations of the catering and retail services; and supporting, as necessary, the general operation. This will be achieved through ensuring the high standards expected at Dundee Science Centre are maintained and improved upon as part of a continuous quality assurance programme.

In collaboration with the Head of Centre Services and Operations, you will, set stretching targets for the commercial areas to be submitted for the annual operating plan. You will analyse and monitor the financial position and performance of the commercial business on a regular basis to ensure the business plan and budgets are achieved. Responsibilities for Curiosity Corner and Café Create will include merchandising, stock selection, procurement, increasing revenue and sales through promotions and other initiatives.

You will be responsible for overseeing and managing the daily operation of CookSafe systems and related Environmental Health legislation.

In addition to your commercial role, you will be expected to take on a duty role every fourth weekend and support during key seasonal times during the year.

You will be an advocate for Inclusion & Diversity, supporting our culture of inclusion for our team and audiences.

The post holder will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

You will work flexibly within the Dundee Science Centre team, flexible working will be considered, and weekend and evening work will be required.

Sales Assistant

Hours: 3-5 days (Full time/Part time)
Duration: Permanent
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.​

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount (Britannia Gift Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal Hotel)
– Free car parking for staff.
– Uniform provided
– Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team four weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Tracey Drever
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Distillery Ambassador (Retail & Admissions)

We are looking for charismatic individuals with a passion for gin and providing exceptional visitor and retail experiences to join us as one of our prestigious Distillery Ambassadors!

Could this be the perfect opportunity for you?…

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from late 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we prepare to open the doors and showcase our brand-new Distillery to visitors from across the globe, we are delighted to now welcome applications for our Edinburgh Gin Distillery Ambassador – Retail and Admissions Team.

We are looking for authentic, engaging and charismatic individuals to join us. As part of the Retail and Admissions team you will deliver a high quality retail experience, welcome visitors and process bookings, and support other visitor focused activities at our Distillery, working collaboratively to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.

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Who We Are Looking For…

As a Distillery Ambassador, you will share our passion and enthusiasm for our product, and brand, acting as a true advocate for Edinburgh Gin, with the visitor experience at the heart of all you do.

We are looking for an effective communicator with strong customer service skills and previous retail and merchandising experience, who is able to confidently engage with visitors, using their professionalism and sharing their product knowledge to enhance the visitor experience and seek out sales opportunities.

Our successful candidate will be a team player, who is also able to use their own initiative and has a positive work attitude. Our Distillery will be open 7 days per week and will include regular weekend and occasional evening work, therefore we are looking for candidates who can be flexible in their approach.

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a part-time, permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.

Our Distillery Ambassador roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

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Alternative Roles within Edinburgh Gin…

At this time, we are also welcoming applications for the following roles. If you are interested in more than one of our roles, we would recommend applying against your most preferred option and within your application cover questions, you can note interest in another one of our role/s.

Distillery Ambassador (Visits)
Distillery Ambassador (Bar)
Housekeeper

All of our live vacancies can be found on our website

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Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Retail Assistant

Working across our retail shop and our Ecom business our Retail Assistant will:

Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces

Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum

Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them

Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly

Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business

To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms

Duties and Responsibilities:
To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times

Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures

To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels

To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access

To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures

To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas

To attend training courses as required

To comply with all the museum’s HR, retail, cash and stock handling procedures

To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department

To view the full advert please click through on our website.

Retail Assistant

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please send your CV to shop@camera-obscura.co.uk

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