Retail

Retail Team Member
20 hours per week (to be worked flexibly)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Retail Team are responsible for delivering our Retail Experience, which involves helping people understand our products and what’s on offer; taking and dealing with transactions and maintaining a clean and hygienic environment.

What you will be doing:
– Delivering the day to day Retail Strategy at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Member of the Retail Team.
– Delivering a world class visitor experience in Retail in a safe, hygienic and legally compliant manner.
– Reporting to the Retail Manager and working with the Retail Team Leaders.

Visitor Experience: Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness, and budget adherence.

Working as a Team: Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and respect our People Policies and Procedures.

Financial Aspirations: Collaborating with Retail Team Leaders to hit budgetary goals, generate revenue, and stick to our financial policies and procedures, while also trying to maximise our income across departments.

Ways of Working: Ensuring strict adherence to the LSSR’s Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.

Qualifications, Skills and Experience
– Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail.
– Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality.
– Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion.
– An interest in the maintenance and technology of our equipment is a bonus.
– Experience in surfboard or wetsuit repairs is of course not a necessity, but it would be an advantage.
– Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.

Additional Information:
As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Glasgow Life

Retail Assistant (Part Time) – 6 Posts
£22,922.00
Location: Kelvingrove Art Gallery & Riverside Museum
Ref: GLA13528

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.

We are recruiting for 6 part time/weekend cover Retail Assistants at Kelvingrove Art Gallery (3 posts) and Riverside Museum (3 posts), to join our strong team of dedicated staff and volunteers.

Working hours will be Saturday and Sunday weekend cover 10.45am – 5.15pm (3 posts) and a mix of weekday/weekend cover on 4hr shifts over 3 days (3 posts).

The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards.

Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations. If you want to be a part of it, we’d love to hear from you.
Important Dates: Closing date 11th May 2025 and interviews are provisionally scheduled for week commencing 19th May 2025

Salary for this post will be pro – rata.

In return we can offer a generous holiday allowance of 30 days (rising to 35 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.

Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/retail-assistant-part-time-6-posts-421499

Information is available in alternative formats, on request.

We are looking for a charismatic individual with a passion for whisky and providing exceptional retail and visitor experiences, to join us as one of our prestigious Distillery Ambassadors on a part-time basis!

Could this be the perfect opportunity for you?

Our Story…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

Our Opportunity…

We currently have an opportunity for an experienced, hardworking and reliable individual to join the Glengoyne family within our retail team, in the role of Distillery Ambassador on a part-time basis. As part of our retail team you will be responsible for assisting visitors in our distillery shop, advising and guiding customers with their purchases, and ensuring that a consistently high quality retail experience is offered to those visiting Glengoyne.

We’re looking for someone with strong customer service skills, who can use their own initiative, has a positive work attitude and a proactive approach. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different types of customer is essential. Typical daily tasks include sharing your product knowledge to advise customers, processing transactions, receiving orders and replenishing stock, and maintaining the presentation standards of the retail space.

The retail shop operates between 10.00am and 7.00pm, seven days per week however, this is dependent on the needs of the business and hours may vary in line with consumer demand.

What We Will Provide You…

This is a part-time permanent job opportunity with a competitive hourly rate of £12.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.

We are looking for candidates who can be flexible in their approach as this role will offer 3 day per week between April and October and 2 days per week between November and March. Our Distillery Ambassador roles are offered on an annualised hours contract, meaning you will receive a guaranteed monthly income.

Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Ian Macleod Distillers…

Glengone Distillery is part of Ian Macleod Distillers, an entrepreneurial, family-owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Tamdhu, Edinburgh Gin and Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed.

Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms

Working with the Visitor Services Retail team to ensure best stock management

To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.

Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.

Be able to take responsibility for your own development and learning.

Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.

To work across departments when necessary, supporting the wider Culloden Cluster team

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards including wearing of uniform.

To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Part time – 21 hours per week (3 days)
Fixed Term from 17 March 2025 until 11 January 2026
Salary £25,420 per annum pro rata
Plus generous benefits package

About the role

We are now recruiting for a Retail Assistant position to be part of our friendly and dedicated team. As a Retail Assistant you must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

Full day hours will usually be 09.30 a.m. to 5.30 p.m. per day excluding a one-hour unpaid lunch break each day.

You must be available to start week commencing 17 March 2025 and to attend an interview which will take place on either Wednesday 05, Thursday 06, or Friday 07 March 2025.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting our shop products and/or tickets.

Ensuring the security of our cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

What we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Proven experience of working within a retail or customer services environment.
– Knowledge of visual merchandising.
– Previous cash handling experience.
– Ability to deal positively and effectively with customer enquiries.
– Good interpersonal / communication skills and a helpful manner.
– Experience of using administrative procedures relevant to a shop environment.
– Good numeracy skills with high standards of accuracy and attention to detail.
– Ability to plan and prioritise tasks.

It would also be great if you have:

– Knowledge and appreciation of art
– Flexible approach to the job
– Gaelic /Foreign language or BSL skills

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 9.00 a.m. Friday, 28 February 2025.

We are looking for charismatic individuals with a passion for whisky and providing exceptional retail and visitor experiences, to join us as one of our prestigious Distillery Ambassadors!

Could this be the perfect opportunity for you?

Our Story…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

Our Opportunity…

We currently have opportunities for experienced, hardworking and reliable individuals to join the Glengoyne family within our retail team, in the role of Distillery Ambassador. As part of our retail team you will be responsible for assisting visitors in our distillery shop, advising and guiding customers with their purchases, and ensuring that a consistently high quality retail experience is offered to those visiting Glengoyne.

We’re looking for someone with strong customer service skills, who can use their own initiative, has a positive work attitude and a proactive approach. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different types of customer is essential. Typical daily tasks include sharing your product knowledge to advise customers, processing transactions, receiving orders and replenishing stock, and maintaining the presentation standards of the retail space.

The retail shop operates between 10.00am and 7.00pm, seven days per week however, this is dependent on the needs of the business and hours may vary in line with consumer demand.

What We Will Provide You…

This is a permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.

We are looking for candidates who can be flexible in their approach as this role will offer less working hours in the Winter months compared to the rest of the year. Our Distillery Ambassador roles are offered on an annualised hours contract, meaning you will receive a guaranteed monthly income.

Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

It is anticipated that interviews will be held during March at Glengoyne. We are ideally looking for successful applicants to join us in April 2025.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Ian Macleod Distillers…

Glengoyne Distillery is part of Ian Macleod Distillers, an entrepreneurial, family-owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Tamdhu, Edinburgh Gin and Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***