Retail

JOB PURPOSE

A visit to the shop is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals.

We pride ourselves on our visitors receiving a warm welcome and having a fun and memorable experience. We are looking for friendly, welcoming individuals who can deliver a high-quality visitor experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site and shop in a warm, friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the shop, restocking the shelves, operating the aracade, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the shop, checking off received deliveries and putting the stock away.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Scottish Canals is looking for Destination Assistants – Retail at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions.

If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect job for you.

From welcoming thousands of UK and international visitors, to supplying information, serving customers and spending time both in and outdoors, our Destination Assistants enjoy a wide range of fun and exciting responsibilities. 

You will assist customers with purchases, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember.

Full uniform and training will be provided.

Key Duties include: 

Welcome, engage an inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies. 
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills and communication skills
A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, tourism, events, etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role and willingness to learn

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Scottish Canals is looking for Destination Assistants – Welcome Hosts to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2024 season.

If you’re interested in tourism, travel, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you.  We have seasonal and casual contracts available with a degree of flexibility around working patterns and hours.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, our Destination Assistants enjoy a wide range of fun and exciting responsibilities. 

You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember. The role will involve customer service, cash handling, replenishment of the gift shop, and the preparation of food and drink.

Full uniform and training will be provided.

Key Duties Include:

Greeting customers as they enter our visitor centre
Checking people in for boat trips
Selling boat trip tickets
Signposting guests
Assisting Travel Trade
To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, café, tourism, events etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Visitor Welcome/Retail Assistant, Dawyck Botanic Garden, EH45 9JU
Part-time (13.5 hours), seasonal (to end November 2024) post, based onsite at Dawyck
Salary £12.00 per hour

The Botanics Trading Company Ltd (BTC) is looking to recruit a Visitor Welcome/Retail Assistant to work at Dawyck Botanic Garden-a 5 star garden situated at Stobo near Peebles.

Applicants should possess excellent customer service skills as well as experience of working as part of a team in a busy retail environment or comparable customer focused setting. A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives including 5-star customer service and contributing to income generation to meet and exceed retail budget targets, is essential.

Due to the location of the garden, access to a car would be essential.

To apply, please visit our website for details of where to send your CV, covering letter and EOQ form

Closing date: 23 July 2024
Interview date: week commencing 29 July 2024

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

Location: Blair Drummond Safari Park
Days: 5 days out of 7 a week (including weekend days in the open season)
Report To: Head of Marketing
Salary: From £35,000 p.a.

Background:
Blair Drummond Safari and Adventure Park was opened to the public in 1970 and was, at the time, one of Britain’s first safari parks. We are proud to be a family run business that provides a world-class visitor experience. Recognised as one of the top 10% of visitor attractions in the World by TripAdvisor last year, we welcome 500,000 visitors a year, between March and December. Set in 160 acres of parkland our animals and attractions provide educational and fun experiences for families, schools, and groups. We have on-site gift shops that cater to the needs of our differing customer groups, focusing on selling toys and branded souvenirs.

We are looking for an experienced Retail Manager who can assume overall responsibility for the commercial performance of the retail function within the Safari Park, under the supervision of the Head of Marketing. This will require the management of all aspects of range planning, purchasing, pricing, stock management, merchandising, operations, customer service, people management and compliance. You will build and maintain strong supplier relationships and make robust purchasing decisions based on reliable sales and stock management data and in line with the Safari Parks sustainability and education goals. Ensure the retail units are well presented, commercial and appealing to the Safari Parks customers. Recruit, train and manage a team of seasonal employees to deliver excellent customer within hourly budgets and oversee the daily operation of the function with support from your retail supervisor. Seek opportunities to develop the function in the future through brand development, additional ‘pop-up’ outlets or on-line sales.

Duties:
• Analyse sales data to manage trends and stock management.
• Work with the Head of Marketing to develop range planning and a buying strategy.
• Develop and maintain a good relationship with suppliers.
• Place all orders for stock replenishment based on sales data.
• Negotiate commercial prices based on profit margins.
• Manage stock levels and maintain stock control systems.
• Merchandise the retail units to appeal to our customer profile and maximise sales.
• Recruit and train a seasonal team to provide excellent customer service in all units.
• Plan the rota for the retail team to ensure all units are fully operational and within budget.
• Act on visitor feedback to make improvements to the function when required.
• Develop the retail offering in the Park to maximise sales.

In return you will be part of a lovely team of people working in amazing surroundings. We also end our season on the 23rd of December and re-open in mind-March, meaning no Christmas or New Year working, a real benefit in the Retail environment. We operate a 7 day a week operation during our season during the Park’s opening hours, with no requirement for night shifts or earlies.

We offer an excellent benefits package including a competitive salary and generous defined contribution pension scheme. Staff passes and ‘Behind the Scenes’ Experience vouchers for friends and family, 24/7 access to our Employee Assistance program and free access to Scotland’s top visitor attractions with Association of Scottish Visitor Attractions (ASVA) Membership.

Full Time Permanent Position, Year-Round Work, Pay above the Real Living Wage, Accommodation available
You must have a UK Work Visa

We would love to hear from you if you are kind, willing to learn, looking for long term, full-time, and live within daily travelling distance of Grandtully or are able to relocate. Come and be part of a unique team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Excellent rates of pay and bonus scheme. We can offer accommodation. Being part of a socially safe work environment free from backbiting and gossip. Working with a fun, supportive and kind team; Consideration of family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks. Living and working in beautiful Highland Perthshire!

WHO WE’RE LOOKING FOR: Someone who enjoys both the elegant details of luxury retail and offering the warmth of genuine hospitality to provide customer service at a world-class standard. This Retail Manager role is perfect for someone who feels at home in a luxury retail environment, who is accurate and detail-focussed but relaxed and approachable. The ideal candidate will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, know how to maintain high standards through consistent training and communication with their team, have a head for numerical accuracy and a methodical working style. Personal qualities are more important than experience. We are looking for people who have an attitude of learning and a positive personality that contributes to a great working atmosphere.

A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts.

A FEW JOB DETAILS:
The Retail Manager is responsible for the smooth operation of the retail side of the Front of House leading a small team of Retail Assistants in Iain Burnett’s world-class Chocolatier. The ideal candidate will:
· Create and maintain positive colleague relationships with good humour and tact
· Teach, support and lead others with diligence and kindness
· Unify and galvanise the team when under pressure at busy times
· Thrive in a customer facing, team leadership role
· Be accurate with ordering stock and supplies as well as counting inventories and cash
· Be enthusiastic about the Highland Chocolatier brand and be proud to represent it
· Be able to communicate proactively with colleagues and management
· Have excellent decorum with the public
· Be punctual and available to work full-time across weekends and weekdays
· Be accurate with maths calculations and money handling under all circumstances
· Keep an attitude of learning and willingness to respond to training and feedback
· Ensure their team’s full adherence to company policies and the operations manual
· Have an eye for aesthetics in merchandising and presentation
· Manage accurate ordering and stock rotation and storage of products
· Help the Retail Director develop the customer experience onsite

REQUIRED EDUCATION, TRAINING, EXPERIENCE:
Good standard of numeracy/literacy is essential. Prior experience in retail and people management is preferable. Background in retail sales and operation of a shop is helpful – particularly in an environment of luxury products.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

TO APPLY:
Contact Rachel via email: retail@highlandchocolatier.com
or phone 01887 840775 to ask any questions.
Your CV, two references and a covering letter must accompany application.

ADDRESS:
Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL
Job Types: Full-time, Permanent
Expected hours: 35 – 42 per week

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner

Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability

Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities

Checking our visitors experience of the gift shop and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service

Regular interaction with all members of the public

Provide outstanding customer service to elevate the overall visitor experience

Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.

Maintain stock availability, accurate pricing, and quality standards.

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Role Profile:

Working across our Retail shop and our Ecom business our Retail Assistants will:

-Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces.

-Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum.

-Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them.

-Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly.

-Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business

-To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms.

Duties and Responsibilities:
-To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times.

-Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required.

-To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

-To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

-To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved.

-To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

-To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.

-To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.

-To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures.

-To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.

-To attend training courses as required.

-To comply with all the museum’s HR, retail, cash and stock handling procedures.

-To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

For more information please click view on website.

Hours: 3-5 days (Full time/part time)
Duration: Seasonal
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Buying and selling holiday scheme.
– Life Assurance.
– Employee Assistance Programme.
– Performance and loyalty payment scheme.
– Complimentary tickets and staff discount (Britannia and Fingal Hotel).
– Free car parking for staff.
– Discounts at exclusive luxury hotels in Scotland.
– Discounts at other Scottish tourist attractions.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team four weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive, can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a seven-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Tracey Drever
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 17 June 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

KEY RESPONSIBILITIES

• Visitor services, admissions, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants
• Shared accountability for the sites KPI’s
• Manage retail stock file and ensure the successful planning and delivery of annual stock takes
• Visual Merchandising and maintaining a high standard of stock display and shop housekeeping
• Duty Management and Oversight/maintenance of the exhibition space and all aspects of the property;
• Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Housekeeping and security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and monument).
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity
• Housekeeping, maintenance and safety and security of the Property and grounds
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Liaising with contractors on projects and works on site
• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property
• Public engagement on site whilst carrying out duties
• Co-ordination of travel trade and group bookings
• Assisting with general collections care around the property

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience in the store.

As Retail Assistant, you will help us to achieve outstanding service that exceeds expectations. We want our customers to leave the store with a smile on their face and shopping bags full!

What skills are required? With a passion for customer service you will be a hardworking, energetic, friendly, and welcoming team player who can communicate effectively with others. While experience in a similar role would be useful, it’s more important that you have a positive attitude and are great with people.

Why work for us? Our colleagues tell us they are proud to work here and value our commitment to their wellbeing. The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. You will work with a supportive team of like-minded people who share your passion for all things retail! Visit www.restorationyard.com for more information about what we do and working for us.

This is a full-time position, but we will consider applications from those looking for part-time hours. Candidates should be able to work weekends to cover our busiest time of the week.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com to apply.

The closing date for applications is 6 June.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

 Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner
 Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability
 Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities
 Checking our visitors experience of the gift shop and enquiring whether all their needs are met
 Promoting the National Trust for Scotland and the benefits of Trust membership
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service
 Regular interaction with all members of the public
 Provide outstanding customer service to elevate the overall visitor experience
 Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets
 Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.
 Maintain stock availability, accurate pricing, and quality standards.
 Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.