Retail

This exciting role in the Brand Homes team is all about maximising our profitable growth. In addition to admissions, bar, retail and catering we have an thriving web shop and sales to local trade customers. We want to exploit our opportunities to develop.

In addition to income generation, this role is focussed on getting best value from our expenditure, maintaining our 5 star quality at all times to exceed our guests expectations through the development of exciting new products that disrupt the market and reflect the world class brands we represent.

About You
We are seeking an individual with results driven focus, treating the business like a founder to understand sales trends and reacting accordingly.
You will be fearless in development with an appreciation that value means quality, not cheap and an understanding of what our customers want.
As a senior member of the team we are looking for someone who can lead from the front, supporting others to reach the standards required.

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please click on ‘Download Attached File’ below to view our application pack and find out more about the role. If you decide that this is the role for you, please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 20 January.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

This is a unique luxury Scottish brand. The hospitality and tourism business comprises an award-winning visitor attraction, luxury retail, the Two MICHELIN Star Lalique Restaurant and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of Retail Manager is responsible for the daily running of all aspects of retail at the Distillery, including developing new services/products. Leading the Retail team, ensuring operational activity is delivered in line with Glenturret’s best practices and aligned with the company culture, ethos, and values and maximising on all sales opportunities.

The areas within Retail include:
Whisky and other retail sales in the Distillery Shop
Facilitation of E-commerce sales
Lalique Boutique
Branded merchandise

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you:
The position requires excellent communication skills with strong leadership and customer management abilities. We are looking for a customer-focused individual who demonstrates acute financial management skills and commercial awareness, is confident and portrays a personable “front of house” personality. You have previous work experience as a Retail Manager, preferably in a luxury or whisky retail setting and a demonstrable track record of working in and building a team to achieve results.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

Full time, Permanent
Salary £29,598 – £32,286 per annum
Plus generous benefits package
Starting January 2025

About the role

Are you an experienced Shop Manager with a passion for Retail? Do you have a people-focused approach with the ability to lead, coach and inspire a team of Retail Assistants? If so, you may be just who we are looking for!

You must have proven managerial/supervisory experience working in a retail environment. You’ll be comfortable managing staff, ensuring excellent customer service, and meeting sales targets. You will have excellent interpersonal and communication skills.

As a member of our shop management team, you’ll be responsible for overseeing the day-to-day operations of the shops in our amazing Galleries based in the heart of Edinburgh. You’ll be responsible for leading a team, whilst simultaneously focusing on enhancing visitor experience along with achieving our sales and profit potential.

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong leadership. Your duties will also include but not be limited to:

– Providing excellent customer service, to attain/sustain 5-star accreditation. Delivering a high standard of visitor service in keeping with the standards and aims and objectives.
– Contributing to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, and customer services
– Being accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.
– Promoting the standards of merchandising, display and housekeeping required.
– Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.
– Ensuring that stock is well maintained by processing deliveries, transfers and adjustments.
– Working with the shop management team on shop operations, customer experience, retail standards and shop performance.
– Ensuring that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– You must have practical experience of successfully managing teams within a retail organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Excellent standards of customer service and experience of applying customer care strategies in Retail.
– Ability to prioritise your own and the team’s workload.
– High standards of accuracy and attention to detail.
– Experience of visual merchandising, product planning and monitoring as well as cash handling.
– Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.
– Ability to plan effectively to meet targets.
– High degree of IT skills, proficient in MS Office and experience in the utilisation of IT systems in Retail. environment.

It would also be great if you have:

– Knowledge and appreciation of art
– Flexible approach to the job
– Foreign language or BSL skills

Please apply directly via our careers portal.

Closing date for completed applications is 12 noon on Monday, 28 October 2024.

Organisation: Muckle Brig Limited
Salary: £12.50 per hour
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
OVERVIEW
So far 2024 has been very exciting (and busy) at Muckle Brig. We have witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We have continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces, anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise.
• Previous experience working in retail or within the drinks industry would be advantageous.
BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Employee cask programme and share trust.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

KEY RESPONSIBILITIES

Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)

Cash reconciliation

To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Analyse retail sales information regularly and take action where required to drive income

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards

Delivering and completing stock takes and stock counts accurately

Being a leader within the team and taking a proactive approach to problems

A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.

Management of ticket / membership sales and admissions

Management of second-hand book shop

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Retail Supervisor role to download an application pack and find out more about the role. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 18 October.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/