ASVA’s new Quality Scheme is now live to join! Find out more info here.

Visitor Services

Crarae is looking for a capable, motivated, and knowledgeable Head Gardener to lead its small, dedicated team of gardeners and volunteers in an exciting period of redevelopment and restoration for this garden and important plant collection.

This is a particularly important and exciting period for the property as we look to both conserve and develop the garden and its plant collection further over the coming years, with a key aim being to make the garden and infrastructure more resilient to a changing climate. The team are seeking a suitably skilled and motivated individual to join them on that journey. Working closely with the Operations Manager and Gardens and Design Landscape Manager for the South & West region, the post holder will play a key role in moving the gardens forward.

CONTEXT

The whole of the landscape is loosely divided into the garden, forest garden & waterfall. Lady Campbell, aunt of the famous plant hunter Reginald Farrer, began the development of the garden from woodland in 1912. The plant collection was developed greatly during the subsequent years before Sir Islay Campbell inherited the garden and in 1978 gave the garden to the Crarae Garden Charitable Trust. The NTS took over ownership of the garden in 2002.

Crarae Garden is a hillside, gorge and burn surrounded by woodlands comprising of tree and shrub collections which are rich and diverse, primarily planted to create a naturalistic and artistic effect. The plantings, generally, are in blocks which gives the garden its linkage to nature and provides a sense of drama. The lower garden, a formal component, continues with trees, shrubs and herbaceous plantings however this area is more notable for its significant aspect of archaeology seen in a Neolithic burial chamber and cairn. The trees within the plant collection mainly comprise of excellent examples of the genera Rhododendron, Eucalyptus, Nothofagus, Acer and Eucryphia.

The surrounding views are perfectly borrowed from the adjacent & marine protected Loch Fyne and the importance and variety of the woody plant collection offers the unique selling point for the visitor.

The biggest challenge to the long-term sustainability for this collection is that many of the plants are overgrown and in some places over mature, there is a need to conserve the plantings through a careful mixture of propagation and renovation pruning to bring the landscape and features back into the garden. Following on from several recent storm surges, there is significant erosion throughout the landscape and burn edges, this will create challenges in managing Crarae in the future but also provide new opportunities to move the visitor journey away from the burn itself to safeguard the garden for future generations to enjoy.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Practical horticulture (e.g. including managing trees and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; glasshouse care and plant propagation; plant sales management);

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using IrisGB database], and labelling of individual plants and recognized collections);

Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);

Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of Phytophthora at the property. In particular, the Head Gardener will take an active role in promoting the garden and property through digital media.

Ensuring appropriate management of the garden and policies that includes the management of:

staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;

budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;

health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;

machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);

recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;

daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management objectives (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;

customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;

administration to enable gardening activities to be undertaken and recorded efficiently;

Hours: Full Time – Monday-Friday 9am-5pm
Duration: Permanent
Pay: £27,270 per annum

We are looking for an exceptional Visitor Experience Administrator to join our friendly team. This position presents an opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:
• 10% employer pension contribution (no employee contribution) with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
• 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
• Performance and loyalty payment scheme
• Free car parking for staff
• Life Assurance
• Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need:
• Strong communication skills
• An eye for detail
• Good organisational skills
• A positive and flexible approach when managing a busy and varied workload

Tasks will include:
• Coordinating bookings
• Maintaining supplier lists
• Providing administrative support for various initiatives
• Handling departmental recruitment activities

How to Apply:
Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Visitor Experience Administrator to: recruitment@tryb.co.uk or postal applications to:

Angie Fowler
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Wednesday 9 October 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for Visitor Services Assistants to assist guests and support our exciting schedule of events, including our ghoulish Halloween Trail and exhilarating Bowhill Duathlon. As well as helping with events you will welcome visitors, deal with queries, and assist with catering. Working with the Visitor Services team, you will provide excellent customer service, ensuring that all visitors fully enjoy their time at Bowhill.

The person? You will be friendly, enthusiastic and great with people. Ideally with customer facing and catering experience, you will be comfortable communicating with a wide range of people and go above and beyond to meet customers expectations. Hours will vary depending on our events schedule, therefore, candidates will require a good level of flexibility.

Why work for us? We offer excellent benefits including gym and shopping discounts, and wellbeing related support and resources. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

Interested? To apply, please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 8th October.

The role

Co-ordinate the daily visitor operations at Highland Wildlife Park, ensuring the delivery of an accessible, exciting, and secure visitor attraction, five-star customer service standards and income levels in line with agreed targets.

Act as duty manager on a rostered basis, liaising closely with the living collections duty manager and other colleagues. Manage incidents and their impact on visitors as and when they arise

Some of the things you’ll do:

Line manage visitor experience assistants and assist with gate ( sentry), administration, on-site transport, car park and customer service, e.g. telephone and email handling
Contribute to and support the delivery of commercial events at HWP including photography tours, seasonal events and exclusive tours (including duty manager duties during events)
Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable and positive level of service on a daily basis
Support and deliver customer service training, working alongside HR and other colleagues. Gather face to face visitor feedback.
Support the induction process for visitor experience staff
What we’re looking for:

Educated to HND or equivalent qualifications or experience.
Health and Safety qualification e.g. IOSHH with good working knowledge of Health and safety practices.
Understanding of diversity and inclusion issues/regulations.
Good understanding and ability to engage with visitors
Engaging customers empathetically to link or upsell our products.
Providing first-class customer care and service, including dealing with customer queries.
What you’ll get in return:

Starting salary between £27,487 – £28,174 full time equivalent pro rated to hours worked (offer based on experience) with future possible salary progression up to £30,637 per annum
30 hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Weekend working required on a rotational basis.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:

· Flexible working options with a variety of shifts patterns

· Mental health first aiders on site as well as access to 24/7 Employee assistance program

· Free breakfast club

· Wellness committee – monthly wellness events for team

· Continued training for personal development

· ASVA passes

· Matching the Real Living Wage Foundation

· Discounts in retail and café offering

· Plus more…

Contract: 12-30 hours per week available. One month Fixed Term Contract from the 1st October 2024. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is Sunday 22nd September 2024.

Need more inspiration to apply? Here’s what our current team think about working here. In our April 2024 survey: 97% of team can count on their colleagues for support when needed.

We look forward to receiving your application!

This October we have a host of SPOOKTACULAR Halloween happenings taking place at Dalkeith Country Park & Palace! From the Curiously Creepy Pumpkin Patch, the Scary Scavenger hunt and Eerie Prisoner’s in the Palace, we have a wide programme of spooky events and activities and need enthusiastic and energetic individuals to help us engage and delight visitors.

• Are you friendly and professional?
• Can you demonstrate great people skills and the ability to interact confidently with a wide range of customers?
• Do you enjoy going the extra mile to ensure visitors have a great experience?

This is a seasonal contract starting now until the end of October; varied part-time shifts are available and will include weekends. While customer service experience would be helpful, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? To apply, please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 September.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata for part-time)
Grade: FC04
Hours: 10.5 hours per week (9.30am – 1pm on Mondays and Saturdays, 1.30pm – 5pm on Tuesdays)
Location: Cardenden Library
Job Reference: ON000522

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Library Assistant to join our team at Cardenden Library. The post is for 10.5 hours per week, 3.5 hours on Mondays, Tuesdays and Saturdays. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply
If you would like to find out more information about this role before applying, please contact, Shirley Ballingall, Venue supervisor for an informal chat. Contact details to arrange this can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with our completed equal opportunities form to HR.FCT@onfife.com.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 12 September 2024 at 9am.

JOB PURPOSE

As a front-line member of the Engagement team your job is give an amazing welcome and tell the story of the Culloden Battlefield. You will be working in the gallery delivering handling workshops, delivering daily tours in the peak season, costumed presentations and facilitating school and military programmes as well as supporting in other departments.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

Deliver daily high quality informal and formal engagement programming

Develop strong historical knowledge of site and wider area

Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.

To provide consistently excellent customer service when dealing with high volumes of customers

Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales

Be able to take responsibility for your own development and learning.

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

To work across departments when necessary, supporting the wider Culloden cluster

Adhering to the property’s quality standards including but not limited to the wearing of uniform.

Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

JOB PURPOSE

To maximise our visitors’ enjoyment of the Battle of Bannockburn experience by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in Admissions, Tours and Event activities.

To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information. Please note that the job involves some physical activity in the form of periods of standing, walking, etc.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the property team in delivering a high-quality visitor experience at Bannockburn (including but not limited to):

Providing excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Handling cash accurately and processing sales across all platforms.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.

Working with the Guides and supporting with tours.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Taking booking enquiries and process appropriately.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

This is a fantastic opportunity to join the Visitor Services Team within the Libraries and Museums service at the University of St Andrews.

We are looking for a real team player who will work with colleagues to ensure the highest standard of welcome for visitors to the Wardlaw Museum and on occasion the Bell Pettigrew Museum of Natural History, providing an orientation for visitors, introduction to the museum collections and access to family activities. They will bring the museum offer to life for families, adult audiences, students and the wider public and will have a role to play in developing this public programme. With support from the grade 3 Visitor Services Supervisors and the Retail and Operations Officer they will staff and maintain the retail offer for the museum, ensuring that sales opportunities are maximised and contribute to the overall visitor experience.

Visitor welcome

1. Work with the rest of the Visitor Services team to ensure the highest possible standard of visitor welcome.
2. Support Visitor Services Supervisors with opening and closing the building according to the security procedures.
3. Taking responsibility for opening and closing building in absence of Supervisors
4. Monitor gallery displays including regular checks throughout the day of museum areas
5. Answer telephone and in-person enquiries, including dealing with any issues
6. Support visitor studies and evaluation projects, including conducting field research.
7. Reporting maintenance and security issues to Supervisors/Retail and Operations Officer
8. Assist with museum marketing, events advertising and other Front of House duties
9. Support the implementation of H&S procedures and assessments
10. Work with and support Flexible Visitor Services Facilitators

Retail
1. Provide sales assistant support and maintain a proactive sales approach
2. Assist with visual merchandising in shop
3. Monitor and maintain stock levels and assist in replenishment
4. Cash handling and support in cashing up/banking in absence of Visitor Services Supervisors.

General duties

1. Act as a keyholder and provide staff access to the museum building out of opening hours
2. Gain and communicate a broad understanding of the collections
3. Assist with IT and manual administrative duties
4. Undertake any specialist and/or general training required for the position
5. Undertake any other duties commensurate with the position.

Special Requirements:

Some weekend and evening working will be required – these will depend on the shift patterns. Some additional hours may be available to cover private functions and these will be paid as additional hours.

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.