Visitor Services

We are looking for charismatic individuals with a passion for gin and providing exceptional visitor experiences to join us as one of our prestigious Distillery Ambassadors!

Could this be the perfect opportunity for you?

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from late 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we prepare to open the doors and showcase our brand-new Distillery to visitors from across the globe, we are delighted to now welcome applications for our Edinburgh Gin Distillery Ambassador – Visits Team.

We are looking for authentic, engaging and charismatic individuals to join us. As part of our Visits team, you will bring our world class spirits to life; communicating our stories and Brand through the delivery of innovative tours, tastings and events, providing exceptional visitor experience in a warm and friendly environment.

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Who We Are Looking For…

As a Distillery Ambassador, you will share our passion and enthusiasm for our product, brand and experiences, acting as a true advocate for Edinburgh Gin, with the visitor experience at the heart of all you do.

In this pivotal role, we are looking for an effective communicator who is a confident public speaker and able to truly engage with audiences (from small to large groups), using your own initiative and creativity to help bring our products and history to life, enhancing the visitor experience.

Our successful candidate will be a team player, who is also able to use their own initiative and has a positive work attitude. Our Distillery will be open 7 days per week and will include regular weekend and occasional evening work, therefore we are looking for candidates who can be flexible in their approach. Previous experience in a similar role would be advantageous but not essential as full training will be provided.

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a part-time, permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.

Our Distillery Ambassador roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

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Alternative Roles within Edinburgh Gin…

At this time, we are also welcoming applications for the following roles. If you are interested in more than one of our roles, we would recommend applying against your most preferred option and within your application cover questions, you can note interest in another one of our role/s.

Distillery Ambassador (Retail & Admissions)
Distillery Ambassador (Bar)
Housekeeper

All of our live vacancies can be found on our website

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Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family-owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

We are looking for charismatic mixologists with a passion for gin and providing exceptional visitor experiences to join us as one of our prestigious Distillery Ambassadors!

Could this be the perfect opportunity for you?…

————————————————–
Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from late 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

————————————————–
Our Opportunity…

As we prepare to open the doors and showcase our brand-new Distillery to visitors from across the globe, we are delighted to now welcome applications for our Edinburgh Gin Distillery Ambassador – Bar Team.

We are looking for authentic, engaging and charismatic individuals to join us. As part of the Bar team you will deliver a high quality bar experience and support other visitor focused activities at our Distillery, working collaboratively to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.

————————————————–
Who We Are Looking For…

As a Distillery Ambassador, you will share our passion and enthusiasm for our product, and brand, acting as a true advocate for Edinburgh Gin, with the visitor experience at the heart of all you do.

We are looking for an effective communicator with strong customer service skills who is able to engage with visitors, using their bar tending and mixology expertise combined with their professionalism and product knowledge to enhance the visitor experience.

Our successful candidate will be a team player, who is also able to use their own initiative and has a positive work attitude. Our Distillery will be open 7 days per week and will include regular weekend and occasional evening work, therefore we are looking for candidates who can be flexible in their approach. For context, we are not operating a public bar and is instead a key part of the visitor experience and event offering at our new Distillery.

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

A permanent role with a guaranteed monthly income based on our annualised hours contract;
Flexibility with both full and part-time opportunities available;
A highly competitive hourly rate of £12.60;
A generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few;
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Alternative Roles within Edinburgh Gin…

At this time, we are also welcoming applications for the following roles. If you are interested in more than one of our roles, we would recommend applying against your most preferred option and within your application cover questions, you can note interest in another one of our role/s.

Distillery Ambassador (Retail & Admissions)
Distillery Ambassador (Visits)
Housekeeper

All of our live vacancies can be found on our website

————————————————–
Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

————————————————–
Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Maryhill Burgh Halls Trust are looking for one a Facilities Assistant / Caretaker, part-time which suits job share.

Hours of work: 24 flexible hours per week, which, if shared between two persons would be 12 hours per person per week
Salary: £12.00 per hour
Deadline: Wednesday 4th September at 12pm

Purpose of Job
To safely and efficiently provide a range of caretaker services to ensure the smooth operation of the building with regards to cleaning and maintenance, whilst meeting the needs of the Maryhill Burgh Halls events programmes, external customers hiring the venue spaces and tenants, visitors and other users accessing the building.

The Facilities Assistant will expect a regular profile of core hours Monday to Friday including evening work as well as occasional week-end work in support of MBHT events.

Main Duties and Responsibilities:

1) Common Area Services

To keep the foyer, corridors and other common areas of the building swept and clean. Note: Agency cleaners are responsible for cleaning the toilets.

From time to time to manage the comings and goings of visitors to the building as may be required.

To undertake minor running repairs to the building fixtures and fittings (non-technical only)

To act as keyholder and issuer of access keys and fobs to authorised users.

To manage the waste management arrangements for the Halls.

2) MBHT Events Support Services

Clean and protect floors, furniture, fixtures and fittings throughout the public areas of the building and hireable spaces

Remove refuse and deal with waste, ensuring appropriate disposal

To work flexibly to ensure support for meetings / events within Maryhill Burgh Halls including attending out of standard working hours.

Setting up and breaking down of rooms and event spaces for internal events and for the needs of the other external customers hiring the venue, including furniture, technical and other equipment including erecting staging

Acting as an on-site liaison and resource person for external customers hiring the venue on the day of their events to assist with any additional requirements

Check and maintain furniture, fixtures and fittings. Reporting maintenance and repair needs to management and undertaking some minor repairs, maintenance and cleaning where appropriate.

Basic audio-visual and technical set-up, support and operation for events (projection, lighting, sound) (Training for this will be provided)

Ensuring the building environment at Maryhill Burgh Halls is conducive to the delivery of a high level of customer service and care for all visitors and users of the Halls in line with MBHT values

3) General

To undertake appropriate training and development

Monitor standards of agency cleaning reporting any issues to management

Undertake any other duties appropriate to the post as and when required to contribute to the efficient and effective operation of the Halls

To apply, please send your CV and a cover letter stating your suitability for the role to recruitment@mbht.org.uk by Wednesday 4th September at 12pm.

Please download the full job description and person specification below.

JOB PURPOSE

To provide operational coordination and supervision of the admissions, membership and visitor experience in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, to ensure commercial, financial and conservation objectives are achieved.

This is a frontline post to supervise Visitor Services staff; whilst also undertaking the same admissions duties and working as part of the team to welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park.

The Visitor Services Supervisor at a Trust property plays a pivotal role in ensuring that the management objectives are achieved through excellent customer service, admissions and membership sales.

As you will be working in a mostly customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Supervisor is expected to manage and contribute to the sales targets for Admissions, Memberships and Guidebooks. You will have line management responsibility for a team of four.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including answering the telephone, recording statistics, serving customers and managing the Visitor Services Assistants

Managing all aspects of the Rota’s – shift allocation, holiday cover, and any staff administration required on our people management system People XP

Working with staff to ensure that all online training modules are completed at the start of the season and undertaking Performance reviews twice yearly and identifying training/development opportunities for the Admissions VSA’s

Ensuring that hours are input into Payroll spreadsheet accurately and in a timely manner.

Working with the Visitor Services Manager and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Job Title: Library Assistant
Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata for part-time)
Grade: FC04
Hours: 7.5 per week (Monday 9.00-5.00)
Location: Rothes Halls Library
Job Reference: ON000524

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Library Assistant to join our team at Rothes Halls Library. The post is for 7.5 hours per week on a Monday.

You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes offering advice and information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies website.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply

If you would like to find out more information about this role before applying, please contact Fiona McMartin, Assistant Venue Manager, for an informal chat. Please visit our current vacancies page for contact details.

When you’re ready to apply, please visit our current vacancies page to download the application pack.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 22 August 2024 at 5pm.

Interviews will take place on Wednesday 28 August at Rothes Halls.

JOB PURPOSE

To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.

This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.

Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times

To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.

Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property

Ensuring the property is ready to accept and welcome visitors by the set operational times

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager

Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

JOB PURPOSE

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.

Working at all 3 sites may be required, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to thrive on a fast paced environment, with excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster.

Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.