• To be responsible for the day to day routines and procedures of the mobile library.
• To assist in the provision of a high quality mobile and outreach service to the schools in the Scottish Borders.
• To promote a positive, welcoming and helpful image of libraries and services to pupils, residents of and visitors to the Scottish Borders
The Collections Officer (Trinity House) sits within the Collections & Applied Conservation Department. C&AC manages HES collections and loans across the estate, as well as associated fabric. Your role will be to manage daily operations at Trinity House to ensure a high standard of collections care and visitor service.
This post is based in Edinburgh working at various locations in the city including Trinity House.
We have a fantastic opportunity for an Education and Outreach Officer to join Live Borders Museums, Galleries and Archives Team. This post will be based in Hawick with scope for limited home working. Ability to work with colleagues covering museums in Hawick/Jedburgh primarily, and deliver activities suitable for delivery at other sites across the Borders area will be important. Your role is to bring out the full learning potential of our museums, collections, archives/data and exhibitions. You will work to Live Borders strategic priorities to maximise participation, develop partnerships, contribute to cultural sector and education initiatives and work in collaboration with
colleagues including external/peer networks. Key activities will include input to planning 2024-25 education/family learning/activity programmes. You will collaborate on facilitating schools access to our museums/galleries/archives and collections based learning resources. Other key tasks require skills in identifying income generation/grant opportunities and ability to build links with community partners to provide health and wellbeing benefits. To achieve success in this role you will be educated to degree level or equivalent, with a proven track record of working within cultural/heritage learning settings. You will be a creative thinker and confident in facilitating activities with schools/community groups, preferably with experience of developing activities linked to formal education and learning outcomes. You will need exemplary time management, inter-personal and public speaking skills. Team working is also important, including ability to build effective relationships with colleagues, communities, schools and groups involving diverse ages, abilities and learning styles. Project management and IT skills will be advantageous for delivering, monitoring and reporting on digital engagement activities and presenting outcomes from learning projects to funders/stakeholders.
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
Surrounded by a woodland setting, Pitmedden Garden is placed in the rolling farmland of Aberdeenshire. Set within 7 acres of a walled garden, it has a unique design with almost 7 miles of clipped hedging. The parterres at the heart of the garden are a masterpiece of intricate patterns that house annual bedding plants to provide striking summer colours. Ornamental pleached trees, centuries-old trained apple trees lining the walls, obelisk yews running along the central axis, and herbaceous borders all add to the long seasonal charm of this important historic setting.
The new contemporary planting in the Deconstructed Parterre in the Upper Terrace has been reimagined to reflect the need for higher biodiversity and resilience in the landscape. Offering a rich and dynamic planting design, it creates an immersive experience highly enhancing the visitor’s journey through the garden.
Thousands of visitors from all over the world come to Pitmedden Garden every year to appreciate and enjoy this fine example of a Scottish Renaissance landscape.
Contract Type: Permanent
Grade: FC04
Salary: £21,681 – £23,952 pro-rata
Hours: 12 hours per week – Friday 10.30am – 5pm (6 hours); Saturday 9.30am – 4pm (6 hours)
Location: Dunfermline Carnegie Library & Galleries
Job Reference: ON000449
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.
We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.
The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library and Galleries. The post is for 12 hours and is on a permanent contract basis. Your days of working will flex to meet the business needs, and this may include some weekend and evening working.
You’ll work as part of a team to provide a friendly, efficient, and effective first point of contact for OnFife customers and visitors within the Venue. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.
You can view the full job spec on our current vacancies page on our website.
About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.
Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.
How to Apply
If you would like to find out more information about this role before applying, please contact Tina Beatson, Venue Supervisor for an informal chat. Contact details can be found on our current vacancies page on our website to arrange this.
When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.
The closing date for applications is 9am on Thursday 26th October 2023.
Interviews will take place on Thursday 2nd November 2023 at Dunfermline Carnegie Library & Galleries.
OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
KEY PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies
Retail/Catering/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.
KEY PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies
Retail/Catering/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.
Celtic Football Club is currently seeking Tour Guides on a on a permanent basis, to work flexibly as and when required to join the Visitor Centre at Celtic Park.
Reporting to the Head Tour Guide, our Tour Guides work to deliver the highest standard of stadium tour experience for our guests. They are tasked with representing the Football Club in a professional and friendly manner at all times, and are required to interact well with all of our guests – both locals and tourists alike. Tour Guides also assist with some of the logistics of our daily operations, including the set-up and breakdown of the tour route (both daily and pre/post match).
KEY ACCOUNTABILITIES
To perform stadium tours to a high standard, representing Celtic Football Club in the best possible manner and interacting positively with our guests.
To adapt well to any changes which may present themselves, such as areas of the tour route potentially being closed due to other activity ongoing at the stadium.
To continually add to their individual knowledge base, both with regards to Celtic Football Club and the sport as a whole. This will include familiarising themselves with any changes to the contents of our display cabinets prior to speaking to the public about them.
To help with the daily set-up/breakdown of the tour route, as well as full pre/post match setup/breakdowns of our operations. This will also include other logistical aspects as required.
To ensure continual vigilance regarding the Health and Safety of their tour groups. Likewise, any concerns relating to Health and Safety must be identified, appropriately dealt with and flagged to the correct departments.
Proactive awareness of good Safeguarding practices.
To assist with any other needs of the business, as required.
SKILLS AND EXPERIENCE REQUIRED
Essential
Strong knowledge of the history of Celtic Football Club and Scottish football.
Previous experience working with the public.
Administration skills.
Desirable
Strong grasp of literacy and numeracy; foreign language skills.
Previous experience of public speaking.
Previous experience working within the tourism and/or hospitality sectors.
Strong knowledge of wider football and sport.
ADDITIONAL REQUIREMENTS
The successful candidate must be able to work flexible hours, including weekends, as required. You must also be able to work match days at home (pre-match, if required) and when Celtic are playing at away or neutral venues.
KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognised gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
This October we have a host of spooktacular Halloween happenings taking place at Dalkeith Country Park from the Curiously Creepy Pumpkin Patch to Spooky Storytelling.
We want to hear from enthusiastic and energetic individuals to help us deliver our programme of events and activities. You will enjoy getting creative, keeping our young visitors engaged with storytelling and range of spooky activities!
• Are you friendly with a professional approach to work?
• Can you demonstrate excellent interpersonal skills and the ability to interact confidently with a wide range of people?
• Do you have strong customer service skills and understanding of the individual needs of our visitors?
Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.
Interested? To apply, please email your CV and a covering letter to recruitment@buccleuch.com.
The closing date is 9 October.
Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/
This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.